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CB Furniture Stores La-Z-Boy Recliner
La-Z-Boy

La-Z-Boy review: Recliner

D
Author of the review
1:27 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

Bought recliner and got it home and it was wrong color. Did not go with my furniture. So I called La Z Boy same day and ask to exchange for another recliner in store. I could for a 30 percent restocking fee. I will never buy from them again and will tell others not to. Also, its not the same quality of furniture as it use to be years ago, My advice to others go somewhere else.

Desired outcome: My desired outcome is to exchange for another chair in your store without having to pay the 30 percent restocking fee. Not sure how you stay in business.

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La-Z-Boy response
Sep 02, 2025 12:12 pm EDT
La-Z-Boy customer support contacts
Phone numbers

+1 (800) 375-6890

+1 (855) 802-6636

Address

One La-Z-Boy Dr., Monroe, MI, 48162-5138, US

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Hello Debra,
We are sorry to hear about your experience. You may reach out to our Comfort Care team at socialsupport@la-z-boy.com or fill out a contact form online: https://www.la-z-boy.com/content/CustomerCare/contactus
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    One La-Z-Boy Dr., Monroe, Michigan, 48162-5138, United States
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La-Z-Boy Category
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