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Leon's Furniture
reviews & complaints

Leon's Furniture
reviews & complaints

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661 complaints
115 resolved 546 unresolved
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4:12 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased a refrigerator from a really good young man that is a amazing at his job. When he was to there to help me was lefted to the help of other salesman who didn't want to help because of the first salesman who by the way could teach the other lazy salesman. Was told they couldn't find me a refrigerator that would fit. And if they could it would take...

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5:05 pm
Verified customer This complaint was posted by a verified customer. Learn more

Leon's Furniture - Range and Washer Dryer Customer Service

Back in Jan, 2022 I purchased a stove. They delivered and it was not leveled and they just left it like that. I had to pay extra money for someone to come and fix the stove leg so that it was not wobbly. I spoke with manager Usha at 20 Melvin Ave location and she is rude and does not care about customer complaints

Recently I bought washer and dryer. I paid for the installation as well I let the sales person know that I don't have much space and if they can install everything he said ok ok. Later I found out that the delivery people cannot install and my washer and dryer cannot be stacked. I was transferred to different places and no one answered the phone. Then I finally I was able to get hold of the manager. When I tried to explain she was quite rude. She did not even acknowledge that I was being transferred and no one answering the phone. She did however try to get the installation done same week

Then on delivery day which was suppose to be 12-5. The guys call me at 10:30 and said if they can come now and I was out. I said I was given time for 12-5. He said he can come now or between 12-5. My husband waited until 5 and they were not here yet. They did not come until after 5:30.

I would NOT RECOMMEND LEON’S TO BUY ANYHTING. They hire the sales people who only care about commission and managers who don’t know how to speak with customers. Their service I give a 1 out of 10 but they are very nice until you make a purchase

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D
11:45 pm
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Leon's Furniture - Service

The technician who came to fix my bed parked his car on my landlords newly polished driveway instead of parking it on the roadside. the driveway was not dry and he left his tire marks on the driveway. it will cost us 500$ to re-polish the driveway.

Again, there is one missing pillar supporting the bed from the floor which he said

I should contact leon's.

kindly let me know when to pick up the missing piece.

phone number:6475616094

mail: Doris Amaka

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C
3:40 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and I purchased a life chair on November 26, 2021 because of medical reasons { my husband has Parkinson's Disease and has difficulty raising from a sitting position } and a spring in early January of this year. I contacted the service department for our area and was instructed to email pictures of the break and the information needed. I did so on...

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Leon's Furniture - Sofa set

I bought a leather sofa set in February 2022 and it's already losing it's shape and sagging. I called the service department and they were supposed to let me select a new set when they got more inventory. They then said they would only order parts to fix it. I wanted a full refund for poor quality furniture but they refused. I paid $4200 for a set that started looking years old after a month.

Desired outcome: Full refund

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9:11 am

Leon's Furniture - Rip, scratches,waited too long

I purchased love seat, chairs on March 18th. I told them I was doing renovation I will open them end of March and I when we opened we saw some scratches and small whole. I also purchased protection plan they called me and they said we can not do our service until you get them done. I called the store many times they gave me another phone number they did not help me out I waited almost a month and a half just yesterday called me I wanted to return the product because I was not happy with the service I purchased. They said I m sorry you purchased on May18th you can not do it. Seriously I got lots of stress to calling them and get help. At the end I decided to never ever go and buy something from Leon. I will go different stores but I got lots of stress . I called them too many times. They said out manager will call you but never. Yesterday they came to check the whole and scratches and they told me that they will come.back again until they fix it I can not use the protection plan what a headache.

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1:48 pm
Verified customer This complaint was posted by a verified customer. Learn more

Leon's Furniture - Customer Service Issue

April 27, 2022- Phone call with Associates & Manager Christian at Leons Furniture Orangeville (519)-938-8370. 95 First St Building H, Orangeville, ON L9W 1G2

Phone call regarding delivery date cancellation less than 24 hours prior to scheduled time after already receiving confirmation via text message and email earlier that same day. Leons Orangeville called me to inform the cancelled delivery date after confirming the time/date that morning & 2 weeks prior. I was told they only deliver to my area on Fridays and that if that didn't work for me that was my problem or I had to cancel my order. No options or advice was giving for alternative solutions. Any compensation for delivery charges was immediately denied. They were unwilling to accept blame that their employee arranging the incorrect date to begin with. I felt I was rudely spoken down to over the phone, kept being interrupted and my concerns dismissed because "it wasn't their fault their employee didn't know what he was doing". Also, any follow up with this employee wasn't possible due to him no longer working for the store.

Due to the last minute delivery cancellation I am now left without furniture as I had previously arranged for old furniture to be removed from the home. This is extremely unprofessional and as a long time customer- I feel Leons Orangeville's customer service reflects poorly for the company.

Desired outcome: I would like an apology and delivery compensation. I'd appreciate a response

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3:41 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

April 9th of 2022, we got our television delivered by 2 delivery guys. My husband was there to take in the delivery, alongside we also had a couch delivered that same day at the same time. The delivery guys are told to take the tv out of the box and plug it in to make sure it turns on. Whilst doing this, they dropped the left side of the tv and the corner...

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2:48 pm
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

We purchased a 9 piece sectional sofa in July of 2021. It is now April 7th and we have been mislead on arrival times throughout the whole process. Originally we were told we would receive it in August of 2021. Then November, then January, then February. In March we were told it is currently on a shipping container in the pacific, slated to arrive in...

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11:02 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We bought and paid for the bed and mattress in 2021 November and the guy who sold us the items told us it would take 1 month. It is now April 2022 and I have yet to receive the item, I went in today to ask about what is taking so long for the delay, and they weren’t able to provide me with any details, the staff are very unprofessional, they lie and sell to you and once made their sale they do not care about anything else.

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9:01 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi there, we purchased new living room, dining room and appliances from LEONS brampton back in 2018. purchased extended warranty and had our couch replaced due to the back rest wearing thru. We decided to upgrade and put additional $ in for a different set back in 2020 hoping we'd have better luck. Now we find ourselves in the same situation. the back on...

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6:02 pm
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Leon's Furniture - Sectional Sofa

We purchased 6 piece sectional sofas (SKU:23713033)/Invoice 06191MIPVSM on 19 Jun'21 and were told the delivery will happen in Oct'21.

Till date the delivery has not been made although full payments was taken in advance.

Very unprofessional staff and Leon Management who are not aware when the goods will arrive. Multiple deadlines are missed and no ownership of Leon's and the team is full of excuses and lacks any information.

I will be officially filing complaint against Leon's with the "Ministry of Government and Consumer Services"

Desired outcome: I want delivery without further delay and Interest on my funds being used by Leon's.

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11:00 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We placed an order in November 21. 2021Was advised it would be end of Dec to mid January. We received partial order March 17th. Was told our whole order was in Dec 11 2021 went to pick it up. One item was in one of eight chairs we ordered. It was in a box that looked like it was from the garbage and inside the box the chair was there unprotected and no...

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11:54 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a Senior female, 73 years old. Went to Leon's Miss.Nov.2021. Bought a recliner, it was in back order for a few months then cancelled. Visit Leon's Burlington 3 times. Most recliners were out of stock. I chose I push back as we can't managed side small bottoms or side handle re.artrithis. signed and paid wit CO. The chair was delivery Nov.16 at...

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4:23 pm

Leon's Furniture - Promosed delivery date is now 2 months down the road

My wife and I purchased a 3 piece furniture set on Nov 6 '22 and was told 2-4 month's delivery time. It is now March 9 and we have been now informed maybe end of May! Sorry but that is unacceptable! We want to change our pick of furniture without any hassle. Also we are making payments on 3 pieces we don't even have. Really! Zero accountability relates to zero integrity. If you are offering furniture to the public to sell make sure it's available in a timely matter as to not become an inconvience for said consumer. It's not rocket science...

Desired outcome: Some professionalism would be nice..........

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R
2:07 pm

Leon's Furniture - poor customer service , not recommended

service were very bad , i ordered sofa & love seat on 25 Nov.21 , i payed full amount $2700 and till date i didn't receive my order ,i have contacted many times customer service every time they gave me different dates lastly they inform me that there is no expected date of delivery , it almost 3 months now without receiving my order , i bought temp. sofa till i get mine but really don't know how leons deals with their customer , they don't care for any satisfaction even they are not aware when they can deliver their products

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7:08 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a sofa on Jan 26,2021 which was delivered after few months. Order number was 06261NLTPOX . When sofa was delivered, there was a visibile difference in the fabric color and texture. Love seat fabric was nice and new, however, the 3 seater sofa fabric looked old, brushed up and had a faded look. I reached out to the store several times to get thi...

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M
1:46 pm
Verified customer This complaint was posted by a verified customer. Learn more

Leon's Furniture - Furniture

I bought a set of furniture from Leon's October 28th 2019. On November 19th 2020, we contacted Leon's with a complaint about the furniture, they said the warranty is up, we have to go through the extended warranty people. We contacted the warranty people, they sent out a repair person and looked at the problem. It is now February 8th 2022, the repair people have been out no less than 4 times, we still have the same problem. We would like the piece of furniture replace, but they refuse to do that THE FURNITURE IS ABSOLUTE GARBAGE IT IS LITTEREKY FALLING APART. THERE IS STILL ALMOST 3 YEARS LEFT ON THE EXTENDED WARRANTY, BUT THEY STILL REFUSE TO REPLACE THE ITEM NOR DO THEY HAVE ANY INTENTION OF GIGING US OUR MONEY BACK. Is there anyone, ANYONE out there that can help us. We are seniors on a FIXED income, so we cannot afford to buy new, NOT THAT WE SHOULD have to. This furniture now is affecting our backs, we cannot sit in it comfortably. PLEASE PLEASE HELP! JUST FOR THE RECORD, NOT ONLY HAS THE FABRIC FAILED?, THE MECHANISMS HAVE FAILED 4 TIMES.

Desired outcome: REPLACEMENT OF FURNITURE, OR A FULL REFUND, PLEASE AND THANK YOU.

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4:22 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We bought a kitchen table and 4 chairs from Leons. After waiting over a month for delivery, they called and asked if they could deliver but they only had 2 chairs. We said no, don't deliver, because we need 4 chairs. They called back the next day saying they miraculously found two more chairs and they scheduled delivery. Delivery arrives, 2 boxes for the...

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2:26 pm

Leon's Furniture - Fridge- extended warranty

My compressor stopped working. I went to Leon's and I was told to call King and States. Each time I call King and States, I get hung up on or I have to wait for an hour to speak with a representative. I have asked them to expedite the repair because I have a newborn and a toddler at I am. It has been 2 weeks so far. I'll never buy anything from Leon's.

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Leon's Furniture contacts

Phone number

+1 416 243 7880

Website

www.leons.ca
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