Kingston Park, Fletton, Peterborough, PE2 9ET

Italy
Strada Provinciale 208 n. 3, 20061 Carugate (MI)

Portugal
Estrada Nacional 250, Rua 28 de Setembro, Frielas, 2660-001 Loures

Spain

Avenida Matapiñonera 9, 28703 de San Sebastián de los Reyes, Madrid

Sweden
PO Box 200, 260 35 Ödåkra

Switzerland

Industriestrasse 186, 8957 Spreitenbach

China

No. 128 Cao Xi Road Shanghai, 200235

Hong Kong

7/F Tower 1, Grand Central Plaza, 138 Sha Tin Rural Committee Road

Singapore
60 Tampines North Dr 2, Singapore 528764

Thailand
38 Moo 6 Bangna Km. 8 Bangkaew Bangplee Samutprakarn 10540

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Complaints & Reviews

sol eaglstein · May 13, 2020

Pot - missing parts

Dear sirs Upon attempting to assemble the pot which I purchased in ikea israel, I quickly noticed that two...

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Department Stores

Cowboy Liam · Feb 19, 2020

terrible employee treatment

IKEA used to be a good place to work. I been there for a few years and constantly watch the managers pick on us and retaliate on a daily basis, using sanctions to hold people back. We just need a union, because our jobs ain't protected. They got all these ghetto managers that like to treat co-workers bad and team up with their manager friends. Something has got to give, because it is not fair that we get treated like dogs there.

They are breaking all kind of laws from breaks, PTO, harassment and retaliation. One chick was outside crying one day, cause she said the [censored] Kim kept picking on her about her clothes. Kim been there long, but she has got away with alot of [censored]. He boyfriend in the other building, has screwed every chick over there and she jeolous of every female there. They need to definitely keep they eyes on her and her snitch friends, nappy-head Ashley and the blonde chick Amanda.

The managers there suck and I wish they would get rid of all they asses. All they gotta do is look at the papertrail from them picking with people or stalking employees calls. I wish we had a Union to help protect the co-workers.

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Job & Career

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Dean Lakin · Feb 18, 2020

Their support group

The support site gives only one phone #. Even though they claim immediate response, this is a joke. I have tried to contact them on several occasions with the same dismal outcome. Most often the phone call hangs up after a really really lengthy wait. I have gotten through on two occasions BUT be aware that the first answer is the call centre which then directs you to the correct department!! Ha Ha . This is a ruse as you can expect to wain another long time to actually talk to an employee. This has to be the worst support company in the world.

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Retail Stores

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Dr. Husam · Jan 18, 2020

order number [protected]

Hi

I had this order [protected] to get my kitchen and the delivery was scheduled today after 2 weeks of waiting.

No body called me today, no body care.

This is a big failure and I cannot deal with such company. Furthermore, the employee is pretending that I did not answer his call

I want a full refund and the employee to be panshed.
My number is [protected]

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Furniture

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Lucretiag · Dec 30, 2019

malm bed frame

I am writing to inform you that you have lost a customer today. I have shopped with Ikea either in the Tampa...

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Tampa Furniture

ottawa guy · Nov 10, 2019

kallax bookshelf

its a know design issue that the kallax shelf unit has, they are the thin wooden dowels that are provided...

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Ottawa Retail Stores

Polina N · Oct 13, 2019

kitchen countertop

On July 5, 2019, I have entered into bilateral agreement between Ikea Burbank and myself, where I purchased...

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Burbank Home & Garden

SierraAnne · Oct 09, 2019

failure to deliver

I purchased some furniture online on 9/28 for my bedroom. It said it was going to arrive on 10/8. After it did not show up, I called IKEA and they told me they would reschedule the delivery and the earliest the local company could deliver was this Saturday the 12th. I received a call from this company And they said IKEA failed to inform them of the delivery and are unable to get it to me until the following Wednesday the 16th. I am beyond frustrated with IKEA because I have no furniture and have to sleep on a mattress on the floor and I am unable to unpack. I am starting my job soon and was planning to use this time to get settled and IKEA is making it impossible to do!!!

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Adnan Aljojo · Sep 30, 2019

customer service

I did a purchase transaction on Sep/08/2019, at the time of purchase, I did not bring my discounted coupon. I...

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Burbank Furniture

Charmsj · Sep 30, 2019

hostile, unethical behavior

I went to purchase a cone so I could have an ice cream. The attendant, a short black heavy woman thought that...

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Food

HD1975CO · Sep 21, 2019

galant filing cabinet

Bought this from Ikea in Colorado, took the box home, opened it and laid out all the parts only to find I am missing one key part so I cannot assemble it. This filing cabinet has a LOT of parts and it's really sad that so often when you buy something from Ikea it is missing parts and their Customer Service does not care and is terrible. I just wasted $149.99 and half my day on this nonsense. Ikea is not a bargain--it's a time-waster and time is money!

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Lidia Pundy · Sep 17, 2019

hinges do not work

I bought the Akurum Horizontal cabinets with the Integral N Hinge 130 and 153, about 10 hinges total, over time ALL Hinges failed on the horizontal cabinets, they would not keep the doors up and often time they would slam down on your hands. One by one each door was taken down for the reason mentioned. I would like to have functional cabinets again with proper hinges, please help.

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Window & Door Installation

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Carolina Orienta · Aug 26, 2019

Kitchen installation/quality

Client Number [protected] Contact Caroline Orienta Tel:[protected] Order date: 10/07/2019 To the STORE...

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Employees

GABBYG12 · Aug 16, 2019

payment not received

I ordered a new couch a month in advance before moving into my new apartment and my roommate sold her old couch in anticipation. However, the day it was supposed to be delivered it was not. I called customer service to inquire and they informed me my payment was never received so they cancelled the order. I AM NOT mad my payment wasn't received. However, I am mad that they cancelled the order and did not inform me and left me expecting a couch. As a college student, an ikea couch is a MAJOR investment and this experience has been horrible.

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Kavan Weerasinghe · Aug 16, 2019

below par ikea usa (laurel, md) services

We ordered furniture -about 39 pieces, from the Laurel Maryland Store.

In summary:

1. The order was placed incorrectly by the store agent - in retrospect we notices that the store agent was overwhelmed, so many customers, very few staff
2. Only 38 out of 39 pieces showed up - so they delivered 1 piece short. We had to go back to the Laurel store to re-oder
3. The delivery company refused to move the furniture into the appropriate rooms - Ikea at the time of order said that since we are purchasing furniture for the entire house, the delivery company (one they recommended, and we paid for) will move the boxes into the appropriate bedrooms, living room etc - the delivery people refused to do so.
4. Today we find when TaskRabbit (the company Ikea recommended will help us put the furniture together) came into put the prices together that the wrong bed slats were sent - now we will have to go back again to Laurel
5. What makes this experience very unpleasant is that the customer service line never answers the phone - even the in-store manager said they know it is a problem, but they have not been able to resolve.

We thought buying furniture from Ikea would make our lives easier, however we are now very disappointed - we will have made 4 separate trips to Ikea to sort out these issues (as the customer services line never picks up.).

Chances that we will purchase from Ikea in the future will be very low.

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Furniture

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IKEA

Having problems with IKEA?

Customer Service

Complaints & Reviews

Pot - missing parts

terrible employee treatment

Their support group

order number [protected]

malm bed frame

kallax bookshelf

kitchen countertop

failure to deliver

pickup services

customer service

hostile, unethical behavior

galant filing cabinet

ikea customer service goods not delivered

hinges do not work

order was confirmed not supplied, payment was collected

Kitchen installation/quality

order no [protected] - case no [protected] - delivery not received

payment not received

below par ikea usa (laurel, md) services

did not receive hardware or all pieces ordered

In The News

IKEA

Having problems with IKEA?

Customer Service

Complaints & Reviews

terrible employee treatment

Their support group

order number [protected]

We are here to help

failure to deliver

galant filing cabinet

hinges do not work

payment not received

below par ikea usa (laurel, md) services

In The News