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Customer Service

8800 234 5566 (Russia)
800 4532 (UAE)
+31 900 235 4532 (Netherlands)
+1 888 888 4532 (United States)
+44 203 645 0015 (United Kingdom)
+61 280 206 641 (Australia)
+43 800 081 100 (Austria)
+32 27 191 922 (Belgium)
+45 70 150 909 (Denmark)
+353 15 413 300 (Ireland)
+351 800 203 020 (Portugal)
+41 848 801 100 (Switzerland)
+852 31 250 888 (Hong Kong)
+966 920 004 532 (Saudi Arabia)
+65 67 866 868 (Singapore)
+82 16 704 532 (South Korea)
+886 412 8869 (Taiwan)
+66 27 087 999 (Thailand)
Olof Palmestraat 1, 2616 LN
Delft
Netherlands
The United States
420 Alan Wood Rd, Conshohocken, PA 19428

Canada
1065 Plains Road East, Burlington ON, L7T 4K1

The United Kingdom & Ireland
Kingston Park, Fletton, Peterborough, PE2 9ET

Italy
Strada Provinciale 208 n. 3, 20061 Carugate (MI)

Portugal
Estrada Nacional 250, Rua 28 de Setembro, Frielas, 2660-001 Loures

Spain
Avenida Matapiñonera 9, 28703 de San Sebastián de los Reyes, Madrid

Sweden
PO Box 200, 260 35 Ödåkra

Switzerland
Industriestrasse 186, 8957 Spreitenbach

China
No. 128 Cao Xi Road Shanghai, 200235

Hong Kong
7/F Tower 1, Grand Central Plaza, 138 Sha Tin Rural Committee Road

Singapore
60 Tampines North Dr 2, Singapore 528764

Thailand
38 Moo 6 Bangna Km. 8 Bangkaew Bangplee Samutprakarn 10540 

Complaints & Reviews

Pot - missing parts

Dear sirs Upon attempting to assemble the pot which I purchased in ikea israel, I quickly noticed that two...

IKEA

terrible employee treatment

IKEA used to be a good place to work. I been there for a few years and constantly watch the managers pick on us and retaliate on a daily basis, using sanctions to hold people back. We just need a union, because our jobs ain't protected. They got all these ghetto managers that like to treat co-workers bad and team up with their manager friends. Something has got to give, because it is not fair that we get treated like dogs there.

They are breaking all kind of laws from breaks, PTO, harassment and retaliation. One chick was outside crying one day, cause she said the [censored] Kim kept picking on her about her clothes. Kim been there long, but she has got away with alot of [censored]. He boyfriend in the other building, has screwed every chick over there and she jeolous of every female there. They need to definitely keep they eyes on her and her snitch friends, nappy-head Ashley and the blonde chick Amanda.

The managers there suck and I wish they would get rid of all they asses. All they gotta do is look at the papertrail from them picking with people or stalking employees calls. I wish we had a Union to help protect the co-workers.

Their support group

The support site gives only one phone #. Even though they claim immediate response, this is a joke. I have tried to contact them on several occasions with the same dismal outcome. Most often the phone call hangs up after a really really lengthy wait. I have gotten through on two occasions BUT be aware that the first answer is the call centre which then directs you to the correct department!! Ha Ha . This is a ruse as you can expect to wain another long time to actually talk to an employee. This has to be the worst support company in the world.

order number [protected]

Hi

I had this order [protected] to get my kitchen and the delivery was scheduled today after 2 weeks of waiting.

No body called me today, no body care.

This is a big failure and I cannot deal with such company. Furthermore, the employee is pretending that I did not answer his call

I want a full refund and the employee to be panshed.
My number is [protected]

malm bed frame

I am writing to inform you that you have lost a customer today. I have shopped with Ikea either in the Tampa...

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kallax bookshelf

its a know design issue that the kallax shelf unit has, they are the thin wooden dowels that are provided...

Ottawa Retail Stores

kitchen countertop

On July 5, 2019, I have entered into bilateral agreement between Ikea Burbank and myself, where I purchased...

failure to deliver

I purchased some furniture online on 9/28 for my bedroom. It said it was going to arrive on 10/8. After it did not show up, I called IKEA and they told me they would reschedule the delivery and the earliest the local company could deliver was this Saturday the 12th. I received a call from this company And they said IKEA failed to inform them of the delivery and are unable to get it to me until the following Wednesday the 16th. I am beyond frustrated with IKEA because I have no furniture and have to sleep on a mattress on the floor and I am unable to unpack. I am starting my job soon and was planning to use this time to get settled and IKEA is making it impossible to do!!!

pickup services

Dear IKEA Team, My name is Antoine Abou Gharrach. I Purchased from IKEA Riyadh one curtain with sewing...

customer service

I did a purchase transaction on Sep/08/2019, at the time of purchase, I did not bring my discounted coupon. I...

IKEA

hostile, unethical behavior

I went to purchase a cone so I could have an ice cream. The attendant, a short black heavy woman thought that...

galant filing cabinet

Bought this from Ikea in Colorado, took the box home, opened it and laid out all the parts only to find I am missing one key part so I cannot assemble it. This filing cabinet has a LOT of parts and it's really sad that so often when you buy something from Ikea it is missing parts and their Customer Service does not care and is terrible. I just wasted $149.99 and half my day on this nonsense. Ikea is not a bargain--it's a time-waster and time is money!

ikea customer service goods not delivered

First place, none of your customer service listed telephone numbers ever take the already annoyed customer to...

hinges do not work

I bought the Akurum Horizontal cabinets with the Integral N Hinge 130 and 153, about 10 hinges total, over time ALL Hinges failed on the horizontal cabinets, they would not keep the doors up and often time they would slam down on your hands. One by one each door was taken down for the reason mentioned. I would like to have functional cabinets again with proper hinges, please help.

order was confirmed not supplied, payment was collected

In recent 6 months I have three bad experiences where payment was collected by IKEA when order was placed...

Kitchen installation/quality

Client Number [protected] Contact Caroline Orienta Tel:[protected] Order date: 10/07/2019 To the STORE...

order no [protected] - case no [protected] - delivery not received

The above order was placed at Ikea Malaga on Monday 12 August and delivery was promised Tuesday 13 August...

IKEA

payment not received

I ordered a new couch a month in advance before moving into my new apartment and my roommate sold her old couch in anticipation. However, the day it was supposed to be delivered it was not. I called customer service to inquire and they informed me my payment was never received so they cancelled the order. I AM NOT mad my payment wasn't received. However, I am mad that they cancelled the order and did not inform me and left me expecting a couch. As a college student, an ikea couch is a MAJOR investment and this experience has been horrible.

below par ikea usa (laurel, md) services

We ordered furniture -about 39 pieces, from the Laurel Maryland Store.

In summary:

1. The order was placed incorrectly by the store agent - in retrospect we notices that the store agent was overwhelmed, so many customers, very few staff
2. Only 38 out of 39 pieces showed up - so they delivered 1 piece short. We had to go back to the Laurel store to re-oder
3. The delivery company refused to move the furniture into the appropriate rooms - Ikea at the time of order said that since we are purchasing furniture for the entire house, the delivery company (one they recommended, and we paid for) will move the boxes into the appropriate bedrooms, living room etc - the delivery people refused to do so.
4. Today we find when TaskRabbit (the company Ikea recommended will help us put the furniture together) came into put the prices together that the wrong bed slats were sent - now we will have to go back again to Laurel
5. What makes this experience very unpleasant is that the customer service line never answers the phone - even the in-store manager said they know it is a problem, but they have not been able to resolve.

We thought buying furniture from Ikea would make our lives easier, however we are now very disappointed - we will have made 4 separate trips to Ikea to sort out these issues (as the customer services line never picks up.).

Chances that we will purchase from Ikea in the future will be very low.

did not receive hardware or all pieces ordered

Order #[protected], delivery date 8-4-19 First, the delivery date was changed 3 times. I missed 2 days of work...

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