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IKEA Customer Care Service

IKEA B.V.

Olof Palmestraat 1, 2616 LN
Delft
Pennsylvania
Netherlands

Customer Support Phone Numbers

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+31 900 235 4532(Netherlands)
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+1 888 888 4532(United States)
18 46
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+44 203 645 0015(United Kingdom)
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+61 280 206 641(Australia)
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+41 848 801 100(Switzerland)
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+852 31 250 888(Hong Kong)
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+966 920 004 532(Saudi Arabia)
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+65 67 866 868(Singapore)
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+82 16 704 532(South Korea)
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+66 27 087 999(Thailand)
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The United States
420 Alan Wood Rd, Conshohocken, PA 19428

Canada
1065 Plains Road East, Burlington ON, L7T 4K1

The United Kingdom & Ireland
Kingston Park, Fletton, Peterborough, PE2 9ET

Italy
Strada Provinciale 208 n. 3, 20061 Carugate (MI)

Portugal
Estrada Nacional 250, Rua 28 de Setembro, Frielas, 2660-001 Loures

Spain
Avenida Matapiñonera 9, 28703 de San Sebastián de los Reyes, Madrid

Sweden
PO Box 200, 260 35 Ödåkra

Switzerland
Industriestrasse 186, 8957 Spreitenbach

China
No. 128 Cao Xi Road Shanghai, 200235

Hong Kong
7/F Tower 1, Grand Central Plaza, 138 Sha Tin Rural Committee Road

Singapore
60 Tampines North Dr 2, Singapore 528764

Thailand
38 Moo 6 Bangna Km. 8 Bangkaew Bangplee Samutprakarn 10540 

Plus

IKEA Complaints & Reviews

IKEA / restaurant

Wh
which on Dec 7, 2018

We have been attending the buffets at our local Canton, MI store ever since it opened, & since the first have noticed a decline in the variety & quality of the foods served therein, but this Friday night "YulBord" was a bad joke! After standing in line for one (1) hour, we find the buffet...

IKEA Romania, Bucharest / installation furniture

Ma
Madalina anca marinica on Dec 3, 2018

Dear Sir / Madam, I am writing to you to raise an issue about: Home Stores The issue that I have experienced was: My name is Madalina Marinica (contact no 0040723202398, e-mail address Madalina.marinica83@yahoo.com) i recently moved back to my home country to buy an apartment and i decided...

IKEA / goods not received

Ka
Katie246 on Nov 27, 2018

Order #154411360 Order originally placed 9.10.18. Received an email stating order then delayed till 13.11.18. Order still not received as of today. I have spoken to TOLL multiple times who originally said it was on its way then said it was damaged and then said it was returned to Ikea 22nd...

IKEA / sti shipping company is unreliable!!

Mt
MtkaMom on Nov 17, 2018

6/22/2018 Original order placed for kitchen: 295519217 8/2/2018 Delivered. Counter top was missing 8/13/2018 Reordered counter top: 159-304991998 9/27/2018 Counter was delivered to STI in Roseville, MN: Ship ID BV986100 11/4/2018 In spite of several calls to IKEA Customer Service and STI I...

IKEA / delivery of my order

Pa
Paula Burk on Nov 13, 2018

ORDER # 314305102 ORDER DATE: 10/14/18 I ordered 2 large bookcase units on October 14, 2018 and was given a delivery date of November 8th, with the understanding that the delivery company would call me to verify delivery date and time. During Tracking of my order, I found that my order...

IKEA / top mattress

Ch
chvach12 on Nov 2, 2018

My husband and I purchased a top mattress from the IKEA branch in Sofia, Bulgaria, item no. 2028132, a 140x200cm sized Tussoy top mattress with 8cm thickness, on October 13, 2018. It is now 7:13 am, Friday, November 2, 2018, as I write this. In-store before purchasing, we asked the mattre...

IKEA / ikea service abu dhabi

Al
Alain Engelen on Oct 31, 2018

Please take up with IKEA Abu Dhabi, because I can no longer accept what they do, under the name of IKEA. The sales order was SO 05530409088 dated 05/10/2018. Please contact me: alain.engelen@emiratessteel.com +971 55 107 2087 I will then forward the unidirectional mails sent from my side...

IKEA / wrongly suggested item by the shop attendant

Mo
Mona Tadros on Oct 25, 2018

I am a returning customer holding IKEA family card no. 6275980916005510535: I visited IKEA shop in Cairo, Egypt and asked the shop attendant to help me in locating the part number for a wash basin and its unit and he handed them to me on a piece of paper. I collected the items from the...

IKEA / staff

Cr
Crystallll on Oct 23, 2018

I am complaining about staff of Ikea Australia in Tempe that was working 24th of October in Baby toys and staff area in the morning 10-11 am. I was carrying my sleeping newborn through baby staff area to collect some essentials for my baby. While i was walking just next to her she wa...

IKEA Puerto Rico / kitchen installation

Ca
Carrienew on Oct 23, 2018

We waited over a month for installation due to missing or broken pieces. Our installers Benjamin Soto and Javier Rosa were very professional and apologetic. This is our first kitchen remodel and it was a very stressful experience. We got little feedback from Valeria Rios the sales agent...

IKEA / plastic straws

Li
Lilavdr on Oct 22, 2018

On Friday oct 19 I visited ikea porta di Roma and was shocked to see a huge display of plastic drinking straws. While the globe struggles with plastic, while we are trying to get plastic out of our oceans I cannot believe that a company like Ikea is still selling them. Shame on you! Ikea...

IKEA / purchase that was never delivered

Li
Linda Rinaldi Annunziata on Oct 19, 2018

ORDER # 314527653 SUNRISE FLORIDA IN STORE PURCHASE $1500 purchased on 10/15 delivery set up for 10/18 NO ONE CALLED - NO ONE SHOWED UP, I paid someone to stay and wait all day for a delivery which never came. I called IKEA - apologies - and re-scheduled said there was a MIX UP Rescheduled for...

IKEA / replacement drawer

Th
Thomas AA on Oct 18, 2018

I have been trying to get a replacement drawer for my chest dresser for about one month. Every time I call IKEA's customer service, they are never able to give me a precise status on the shipping and progress on the case. Also, when connected to the local store from where my item will be...

IKEA / ordered kitchen

Ni
nishacasey on Oct 17, 2018

these are my 3 case numbers 4888287, 4889678, 4907320 on 3 occassion i waited at home for 4 hours at a time delivery didnt happened to date first delivery was to happen from rhodes store on 2.10.18 between 7am and 1 pm didnt happen second delivery was to happen following week on thursday 11...

IKEA / complaint

Es
EsraH on Oct 17, 2018

First of all, thank you for your email acknowledging my frustration. I have been a happy shopper at Ikea for several years now but I would like to bring to your attention my hugely unpleasant experience over the last 6 months that has impacted negatively on my family and myself. I would...

IKEA / horrible cashier experience

Eu
Eusto on Oct 9, 2018

It was a pleasant experience whenever we visited IKEA, the staff were always friendly and helpful. On the 9th October 2018, I visited the shop with my mother and we picked out a customised bookshelf with doors. The lady that served us was pleasant and helpful. It is also our first time...

IKEA / refund not reccived ikea india

Ki
Kishorelbhatia Bhatia on Oct 9, 2018

I had requested for refund my order no 153576276 As desired attaching herewith the copy of the refund bill 1) invoice no 632 dt 14/9/2018 refund of rs 700 2) invoice no 00631 dt15/09/2019 refund amount rs 9290 I have not received the refund till todate my contact no is 9908197781 I have...

IKEA / most regrettable frustrating experience... (loyalty id 6275980365025385124 - ikea, india)

Gu
guptas on Oct 8, 2018

Hello, Your merchandise is good - but checkout process at hyderabad (india) is the pits. And we thought it ended there. Pls read our ordeal. Ordered a besta set (order no 129731). After spending over 75 mins with an under-trained staffer, he tells us that the shutters are not in stock and...

IKEA / failed to deliver

A1
A1Phillips on Oct 1, 2018

I placed an on-line order on the morning of 9/7/18 with an estimated delivery date of 9/18/18 that still has not been delivered. I received a call on Tuesday 9/25/18 from XPO to schedule a delivery which was confirmed for Wednesday the 26th. Received another call canceling that delivery...

IKEA / service

Mo
Modydhara on Sep 30, 2018

The staff is inefficient I flew to Hyderabad from Mumbai specially to purchase goods from Ikea. I was ready to close my bill at 7 15 pm but unfortunately till 9 40 pm the staff was unable to close my bill and I had to leave everything and leave to catch my flight back to Mumbai it wa...