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CB Furniture Stores La-Z-Boy
La-Z-Boy

La-Z-Boy review: Extremely disappointed

J
Author of the review
1:31 pm EDT
Verified customer This review was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally express our growing frustration regarding the continued issues with furniture we’ve received from your store. We have spent over $16,000 with La-Z-Boy in the past year, expecting both quality products and reliable service. Unfortunately, our experience has not reflected that.
One of our recent orders has now required two replacements due to quality or damage issues. The initial delivery was defective, and the replacement item — meant to resolve the problem — has now also proven to be unsatisfactory, requiring yet another replacement.
This ongoing cycle has not only disrupted our home and schedule but also eroded the confidence we once had in your brand. Coordinating repeated deliveries, inspections, and service calls is inconvenient and time-consuming, especially considering the investment we’ve made as loyal customers.
At this point, we respectfully request the following:
• A prompt and guaranteed resolution for the current issue.
• Assurance that the next delivery will be fully inspected and meet quality standards;
• A gesture of goodwill or compensation for the repeated inconvenience and lost time.
We hope this matter can be resolved swiftly and professionally. Please confirm next steps at your earliest convenience.

Recommendation: NEVER AGAIN

La-Z-Boy response
Sep 02, 2025 12:38 pm EDT
La-Z-Boy customer support contacts
Phone numbers

+1 (800) 375-6890

+1 (855) 802-6636

Address

One La-Z-Boy Dr., Monroe, MI, 48162-5138, US

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Hello JW,
We are sorry to hear about your experience. You may reach out to our Comfort Care team at socialsupport@la-z-boy.com or fill out a contact form online: https://www.la-z-boy.com/content/CustomerCare/contactus
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  1. La-Z-Boy Contacts

  2. La-Z-Boy phone numbers
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  3. La-Z-Boy emails
  4. La-Z-Boy address
    One La-Z-Boy Dr., Monroe, Michigan, 48162-5138, United States
  5. La-Z-Boy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2025
  7. View all La-Z-Boy contacts
La-Z-Boy Category
La-Z-Boy is ranked 242 among 358 companies in the Furniture Stores category
#240 Floyd Floyd #241 Montage Furniture Services Montage Furniture Services #242 La-Z-Boy La-Z-Boy #243 Lane Home Furniture Lane Home Furniture #244 Sofa City Sofa City

Most discussed complaints

Recliner fabric warranty
3
(opinions to this review)
 refusing to call us back
2
(opinions to this review)
 Recliner
1
(opinions to this review)
 We are extremely dissatisfied with the workmanship of the sofa and love seat that we purchased.
1
(opinions to this review)
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