Kohlsreturn policy

E
This review was posted by
a verified customer
Verified customer

After hearing the liberal return policy of Kohls, heavily advertised on the radio, I returned a blouse, with original tags, never worn, $30 value. No receipt. I had purchased the item 7 months previously. They scanned the credit card I used to purchase the item, could not locate the item date of purchase and offered me $3.00. Obviously, I did not accept this. Apparently they give only %10 if they can't fine the item in their computer. I think the policy touted is misleading. I would have accepted $10 store credit and spent it same day at Kohls if it was offered.

Responses

  • Be
    beautyhoe Jun 12, 2011

    If kohls is returning everything as they are - espeically when someone has a receipt or even when they don't - I just wanna know HOW ARE THEY making any money? Its crazy return policy, ridiculous if you ask me, a person shouldn't be able to return something after 30 days - 30 days is reasonable. 30 days is more then enough time to know if you like something, and if something is wrong with it then that's a different story and usually you'll have a mnaufacturers warranty for a year. But yeah, i think this thi no hassle returns policy is crazy and I don't think people should be allowed to return things after the 30 days period. Just imagine if you sold osmething to someone then they come back 6 months later, or 2 years later and say to you, you know what I changed my mind - here take your car back, or kitchen table back - here's my receipt - please give me the full amount i paid for it. You would do it, so why the hell should we expect Kohls or other stores to do. I still don't understand why Khols does this, I would tell them to change it if they had any sense.

    1 Votes
  • Ce
    Celaeno Sep 17, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Yes, they accepted merchandise that was 7 months old without a receipt per the policy advertised. What more do you want? Try taking care of your business on time, like Kohl's does, and maybe you won't have so much bitterness in your life.

    1 Votes
  • Di
    Diana48 Jul 26, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I think the reason customers are having trouble with this is because the items bought are listed separately on the receipt, but the discount (called a transaction discount) is taken off the total. You don't see the individual amount of the discount on each item unless you return something and then it's shown individually. It is very confusing. I was just getting ready to return something that I had bought with the 30% discount on the day that I had already returned something, so I have the reciept showing this as an example:

    Item xxxxxxxx
    original price $26.00 sale price $12.99 - 30% discount= I paid $9.09

    On the return receipt it says:
    Item xxxxxxxx
    Return amount $12.99 transaction discount $3.89 = I got $9.10

    If they would show the amounts on the return receipt like they do on the original one, there wouldn't be so much confusion.

    You people don't need to call names just because certain things are confusing. Very childish.

    1 Votes
  • Ai
    Aidan Jul 25, 2010

    Well, I'm sure there's a limit to un-receipted returns...but why don't you try for an even exchange? Find out the ticket price on the items you've got, and find items you want that are ticketed at the same price. There's nothing preventing us from doing an even exchange for you, and we don't have a limit to those.

    0 Votes
  • Mi
    midge87 Jun 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Who keeps the things they want to return for 7 months? That's ridiculous. Be glad they were willing to offer you anything. You're crazy.
    7 MONTHS... SEVEN! That's the majority of a year and you had no reciept. You deserved nothing for being so self-entitled.

    2 Votes
  • Me
    memegrl Jun 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    does anyone know how many times can a customer return an item without a receipt. I got presents for christmas which i returned in january, i think it was two returns. my son just got clothes as presents for his b-day which i dont like and would like to return for different ones. I used to work at target and they only except three ruturns per year without a receipt. i dont know if knohls has a similar policy.
    anyone know??

    0 Votes
  • En
    Enjoy a bargain May 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Thanks for the comment on my last posting, however, Kohl's radio ads regarding their return policy is still misleading. Have you heard it?
    I still shop at Kohls. Love their clothing and prices. Who keeps receipts for 7 months on clothing? Hoarders?

    -1 Votes
  • Jo
    JoseRam May 31, 2010

    They only gave you %10 of the value is because that is what it is currently selling for. An yes it will go to the floor to be sold for that price. When kohl's puts stuff on clearance they are not afraid to go to 90%.

    I also know your frustration with the system not finding the info on the card. I think thier is a 180 day window to do charge card look up.(They have no told us the exact time limit. But this is what we can deduce from doing these type of returns). I know with kohls charges if it past the window we can call the credit center up to look for the info. But we need to know the month of purchase. But I would recommend keeping your receipts. With the receipt I have seen stuff from 2004 returned.

    2 Votes
  • Jo
    jokestee Apr 17, 2010

    i think all you people need to read and gain some conman sense. first of all most of the return policy is on the back of your receipt. second if you bring your original receipt in when you return you will be getting back what you paid and how you paid for it, with the choice of having a kmrc card. if you used a coupon, of course your going to get that subtracted off the price it rang up as. HELLO?!?!?! do you expect them to let you have it cheaper but than turn around and give you more money than you spent. mmm, how about NO! and for all you people who think you can buy 50$ worth and than get the 10$ Kohl's cash and try to return something and keep the 10$ you seriously have zero brain cells. why would they let you keep a free 10$ coupon if you're required to spend 50$ to get it in the first place. when you return something and it brings your SUBTOTAL below 50$ you lose the kohls cash. sorry about your luck. also for those who don't know how to read on the kohls cash, you have to spend 50$ on your SUBTOTAL, that's before tax. plus if you try to return something without a receipt you still can. if you purchased it on your kohls card your good to go, since they can look it up. if you purchased it on anything else you're getting the lowest price its been on a kmrc card. sorry no proof, no getting what you paid. and for those who think they can purchase something on a gift card and than go and return it to get cash, your stupid, no store does it like that why would kohls.

    1 Votes
  • Ko
    kohlsmike Jan 18, 2010

    brigitte you're dumb. it sounds like you got a 10 dollar coupon for spending 50 dollars. you're stupid if you think you can keep the 10 dollars for returning from the original 50 dollar purchase that gave you the reward in the first place.

    thats like getting mad about not being paid on days you call in sick to work.

    1 Votes
  • Br
    brigitte anderson Jan 01, 2010

    i hate kohls return policy. they fool you with their coupons. If you use a coupon to purchase something. then if you return another item, they deduct the amount that you used on the coupon from the refund. I will never shop there again and I will inform friends about this store and I will file a complaint to corporate.

    0 Votes
  • Ko
    Kohls 533 employee Sep 13, 2009

    KOHL'S does not charge a return fee... most of the time the customer does not remember they used coupon and the amount u get back is after the coupon... Hope that helps... Kohl's gives back exactly what u pay

    0 Votes
  • Ko
    kohlsmike Jul 14, 2009

    Ollie166, It sounds like you had a coupon or maybe a Buy One Get One promotion. You got what you paid for it

    0 Votes
  • Ol
    Ollie166 Jun 28, 2009

    Next time you purchase something at Kohls, take a look at your receipt...

    Mine reads I
    tem Price: $XXXX
    REturn Amount: Less than $XXXXX

    I returned a belt that I bought for $25 dollars on my debit card. The returned amount (as stated on the original receipt said it was only $21.43 which is what they gave me in cash when i returned it. I don't know if it is related to the fact that i used a debit card to make the original purchase that they deducted money out?

    Seems like Kohls has a less than honest return policy. How would one know that you are not going to get ALL your money back when until after you make your purchase.

    0 Votes
  • Gl
    Glynnperl1 May 08, 2009

    If the person bought an item online, they would subtract the S&H as well.

    0 Votes
  • Je
    JerseyGirl08005 Jan 03, 2009

    I don't know about the Kohl's return policy where your located but the one i work at our return policy is very very good. We have had people bring in soaking wet bathing suits we accepted them and gave them there money back. There was a man who this summer of 08 bring in bags of clothes with receipts dated [protected] my coworker from Customer Service spent over 1 hr going through clothes and receipts, giving him cash back and KMRC( merchandise Credit). Now that's good customer service and return policy.

    0 Votes
  • Be
    betty Nov 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    To colette,
    I am sorry to hear that you charged you 2 dollars. I have been working at kohls for a while. And they should never charge you extra on anything you return. Also even if you don't have a receipt they should give you your money back on a KMRC which is like a gift card within the store.

    0 Votes
  • Co
    Colette Roberts Nov 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I returned a blouse the next day to Kohl's which I had charged. They charged em $2.00 to return the item and said that's policy! i am furious!!!

    0 Votes
  • Ko
    Kohl's Employee Jun 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    With a receipt you ALWAYS get back what you paid for them in the tender in which you paid. Did you happen to have a coupon when you purchased these items? If you did, we deduct the coupon amount from the amount on the return. If you spent $100 and had a 30% off coupon you only get $70 back because that's what you paid. Look on your receipts for coupons. People are ALWAYS confused when they do a return with a coupon.

    0 Votes
  • Ca
    Carol A Gefen Jan 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Apparently, there must be some fine print that I have been unaware of with Kohl's return policy. I love the store, but always thought that if you had the original receipt for the product purchased there, you would get the exact amount back for returning the product (either credit to your account, gift card, cash, or check). I had a pair of pants that I bought for myself in December. I didn't like the way that they looked on me. I also made a $100.00 purchase online for my little granchild, which was not exactly what her parents were looking for. In both cases the amount spend was not the amount given back.
    I would appreciate an update on their return policy. As much as I like the store, there are still many other stores who will honor the original receipt with an exsct monitary return.

    0 Votes

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