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1.6 683 Reviews

Kohl's Complaints Summary

112 Resolved
571 Unresolved
Our verdict: With Kohl's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Kohl's reviews & complaints 683

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H
1:01 pm EST

Kohl's Censoring Conservatives

It was brought to my attention that Kohls department store will no longer be carrying Mike Lindells' My Pillow products as he is a conservative and a Trump supporter. Kohls was founded by an immigrant from Poland who came to the USA for a better life and followed the LEGAL process to do so. Now this company has the audacity to cancel culture someone who has a different ideology than theirs. I will never shop at Kohls again. Not because they have proven to be bleeding liberals, but because they choose to be a part of the dangerous cancel culture environment we find ourselves in. They should have followed the CEO of GOYA's lead and supported both sides.

Susie Murphy
Proud Patriot
[protected]@aol.com

Desired outcome: Bring back My Pillow and apologize.

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Diane Boatwright
Knoxville, US
Jan 25, 2021 5:57 pm EST

I totally agree and will not spend any more money at Kohls nor will my family or friends. Your choosing to cancel products because of a political view is disrespecting the choice of the consumer. So disappointed in your company.

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12:16 am EST

Kohl's Done

Now that you are making a decision to end partnerships with MyPillow over a political point of view, I am now ending my partnerships with Kohl's. This is America and people have freedom of free speech, you are un-American. I will spread the word. We are 75 million strong.

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1:31 pm EST

Kohl's Cancel Culture

I was disappointed to hear that Kohl's made the decision to blacklist Mike Lindell from My Pillow company because his political views and opinions do not align with your company. I cannot support this cancel culture and therefore have no intention of ever purchasing anything from Kohl's again. I've also encouraged my family and friends to follow suit.

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hanses23
, US
Jan 24, 2021 1:02 pm EST

I 100% agree with you! Add Bed, Bath and Beyond to that list as well. They boycotted Mike Lindell as well.

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3:32 pm EST
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Kohl's Political agenda

Big mistake discontinuing My Pillow & related Mike Lindell products from your stores due to your "Political Agenda." I have not, nor will I ever condemn someone whom has a different opinion or political view than mine. It's called the first amendment. Your company CEO may want to read it. I have been a loyal Kohl's customer since you open your first store in Southern California in 2003 but no more. I, along with many others, will no longer support or shop at your stores. You have chosen a path to disregarding our first amendment. Your company should sell goods & services to the American people, not propaganda. Sorry for your loss, not sorry!

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2:12 pm EST
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Kohl's Discontinuing My Pillow Products

I have been a loyal shopper at Kohl's for many years. Since your unwise, politically motivated decision to stop carrying My Pillow products in your stores, I will not be shopping at Kohls in the future.

I hope you reconsider this decision. There are many people I know that have made the same decision that I have.

Since when do stores decide which products they are stocking based on politics.

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hanses23
, US
Jan 24, 2021 1:04 pm EST

Agreed 100%! I have no problem if a company leans left or right personally; however, when they make cancel culture decisions on either side and use politics as the basis for what they stock I will no longer support those businesses. Add Bed, Bath and Beyond to your list!

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Maria Loschke
Albuquerque, US
Jan 21, 2021 6:08 pm EST

Kohl's Decision to discontinue My Pillow products
I was shocked and disappointed at Kohl's Corporate decision to discontinue My Pillow and other merchandise manufactured (in the US) by Mike Lindell. You are mixing politics with business -- bad choice. I have spent thousands of dollars at Kohl's. Unless this decision is reversed, I shall not set foot in Kohls again -- ever!

Maria in Albuquerque

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S
11:11 pm EDT

Kohl's Policy

I, too, will not be shopping at Kohl's, due to political discrimination. I just called to have my charge acct. closed.

Desired outcome: Apology by the company to half the population of the US

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10:41 am EST

Kohl's Integrity of the company

I was shocked to see a company that I have spent thousands of dollars with over the years has decided to engage in "cancel culture". As someone with integrity, I always appreciated and respected other people and companies point of view. Unfortunately, I think that the only way to send a message is to cancel the cancelers. Unless this is turned around immediately with an apology, I am finished with Kohls.

Desired outcome: Reverse you decision to cancel Mike Lindell and apologize

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Lcao
Minneapolis, Minnesota, US
Jan 21, 2021 2:13 pm EST
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I agree. Thank you for posting this!

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10:32 pm EST
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Kohl's Stay out of politics

This is a huge disappointment that Kohls has gone down the political road to death. What Kohls is forgetting there are 75K if not more than voted not liberal. Your company choice to pull a conservative company is disgusting. Will not be buying from kohls or WAYFAIR...

Please everyone stand up for what is right in this country and stop supporting the hypocrites we call stores...

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12:42 pm EST

Kohl's MyPillow

As a long time customer, I needed a new pillow today, began shopping and learned that they pulled the MyPillow product due to POLTICS and the far left cancel culture. Its fine to disagree with someone, but let your customers decide if they want to support a product by using choice and their wallets. I will never step foot in this store again. I am telling my kids and everyone I know the same. this cancel culture mentality and attacking someone because you dont agree with them is sending this country in the wrong direction. And now your business in participating in this same behavior

Desired outcome: Bring back MyPillow

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6:04 pm EST
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Kohl's My pillow

I am disgusted that Kohls is taking a political stance by dropping My Pillow. Especially since I was in your store recently, you support Amazon instead. Stupid. Support one, support all. Then we support You.
During the heat of censorship, hate and cancel culture in this great diverse United States of America, to join the bandwagon of only a small percentage of your customers that decide on pushing division, I will do the same against you by stopping my shopping at your store and believe me, I will pass my opinion around. Decide to be at a higher position of decency and redact your stance. Otherwise, good luck. I know you'll need it knowing how many people shop your store in Beaverton.

Cathy in Beaverton Oregon

Desired outcome: Cancel your stance against My Pillow

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12:00 pm EST

Kohl's My pillow dropping

I am dropping you since you dropped My Pillow! I have been a loyal customer for years but due to your recent decision I cannot shop at Kohls.
Your decision was very unwise and un business like and certainly un-American. I will unsubscribe from all your ads that come into my inbox. No item is worth buying in your store for what you have done. I have read many other people's posts on this issue and proud to stand with them.

Desired outcome: Reconsider the decision you have done!

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M
6:15 am EDT

Kohl's You lost a customer

Since you caved to the left and cancelled MyPillow, I will cancel Kohl's and cancel you. You just lost a customer.

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9:18 am EST
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Kohl's My Pillow Micheal Lindell

I heard yesterday that you and a couple other stores were no longer going to sell products from Micheal Lindell, founder of My Pillow.
Why? Because you didn't like his opinion about the most recent election? Everyone is entitled to free speech! This "cancel culture" is disgusting, very disturbing and down right in constitutional.
I have already unsubscribed to Kohls email, I will call and cancel my card today, and I will never step foot in a Kohls store again.

Desired outcome: Quit discriminating against Conservatives

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Doc vn
Fort Lauderdale, US
Nov 09, 2022 3:05 pm EST

You’re entitled to be as conservative as you want. That being said it is not OK to spread lies that lead to sedition. I Faught and bled for you to have the right to be conservative liberal almost anything you want to be with I did not fight for was people crashing all over free elections. I personally shop there more often now because they took this man’s product off their shelves he’s a liar he spreads false hoods I’m about done here because people like you can never analyze things in a logical manner but you keep believing in the orange orangutan that used to be in the White House stealing from veterans charities. Like most Republicans he does not give a crap about our country I mean just look at people like Herschel Walker Republicans are coming out in droves voting for a man that is mentally ill a man that claims to of been through FBI training at Quantico Virginia and the FBI and for that matter every other government agency lawn Forssman agency that has been contacted has never heard of Herschel Walker other than football. Not only is he never had anything to do with being a law enforcement officer trained in law-enforcement but he’s willing to pay for abortions and then say no one else should be able to get an abortion besides his side pieces. Anyway good luck I’m glad you pointed out Coles quit caring his products I am going to shop there as much as possible

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11:35 pm EST

Kohl's Merchandise

I ask if soon you will require conservatives to wear Yellow Stars on their clothing! As you applaud having BLM merchandise, you are cancelling My Pillow? This is the new era of McCarthyism! How lovely. Didn't know political views were now banned unless it is SANCTIONED by the DNC! I WILL BE CUTTING MY CREDIT CARD UP! I do not shop where free speech or thought is punished! Have been a customer for many years.

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9:55 pm EST

Kohl's Biases

Your company has a bias against conservatives, therefore, I will no longer shop with you. There are over 70 million of us and we are glad to leave. This is not a one party country. You do know that, right? Stop the madness. Just sell products and stay out of politics. You owe us all an apology and an opportunity to buy "my pillow " if we would like. Goodbye

Desired outcome: Stop boycott of my pillow products

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MannyBoy
Pittsburgh, US
Jan 26, 2021 3:45 pm EST
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So much for free speech in America. Mike Lindell is a patriot and Kohl's chose to ban his products from its stores because they don't like his speech. What is happening in this county. Dictators are taking over I fear. Stay out of politics and fulfill your mission to sell products. I, for one, will no longer step into your stores until you stop your cancel culture.

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C
7:03 pm EST

Kohl's Service

Cancel culture/ Kohl's is now promoting fascism! No longer carrying Mike Lindells product? I will be canceling my charge card and praying that half of America, yes the half that support President Trump, do the same. I will never step foot in your store again. Whoever made this decision needs to know this is America... A democracy!

Cheryl Scarelli
A very concerned Us citizen

Desired outcome: Reverse your decision.

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Fran Brelsford
, US
Jan 19, 2021 11:36 pm EST

As I am also. McCarthyism in all its glory. Never thought this would happen in the “land of the FREE” which it is NO more

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Sandra Darnall-Phelps
, US
Jan 19, 2021 9:44 pm EST

It is mot an american way of life to cancel people for their beliefs. I will not shop with you until you start selling My Pillow products again

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Sandra Darnall-Phelps
, US
Jan 19, 2021 9:42 pm EST

I agree

ComplaintsBoard
A
8:46 pm EDT

Kohl's Political bias

Since Kohl's has decided to take a biased political stance and cancel Mike Lindell and My Pillow products, I will no longer support Kohl's and my charge card has met my scissors. Anyone who thinks it's wrong to demand transparency doesn't deserve my business.

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K
7:33 pm EDT

Kohl's Removal of my pillow products

Please know that because of your decision to remove My Pillow products from your store, I will be removing my business from you and will not shop with you. Also, as an Interior Designer, I will also pass this information to my many clients and suggest they do so as well.

Desired outcome: Reversal of the stupid, politically based decision to remove My Pillow products from Kohl's.

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5:24 pm EST

Kohl's My Pillow

I just learned you have dropped My Pillow Products from your stores. I am canceling my account and will no longer shop at Kohl's. I can't believe a company of your size is bowing down to cancel culture. There are over 75 million Conservatives in this country and I hope every single one of them stops shopping at your stores. Maybe enough liberals shop there and will keep you in business. I hope not. I hope you go bankrupt and the sooner the better.

Desired outcome: Re shelf My Pillow products

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5:21 pm EST

Kohl's Political bias

I have just found out that Kohl's is pulling the "my pillow" off the shelves. I literally cannot believe you would take a chance like this when you know how conservatives stick together. I will never enter your store again and I can assure you that other Patriots will follow suit! To bad you decided to bring politics in to your business. You will end up losing not us!

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Kohl's In-depth Review

Website Design and User Experience: Kohl's website has a clean and user-friendly design that makes navigation easy. The layout is intuitive, and the search function is efficient, allowing users to find products quickly. The website also loads quickly, ensuring a smooth browsing experience.

Product Range and Variety: Kohl's offers a wide range of products across various categories, including clothing, accessories, home goods, and electronics. The selection is extensive, with options for men, women, and children. Whether you're looking for trendy fashion items or household essentials, Kohl's has something for everyone.

Pricing and Discounts: Kohl's is known for its competitive pricing and frequent discounts. The website prominently displays ongoing sales and promotions, making it easy for users to find great deals. Additionally, Kohl's offers various coupons and rewards programs, allowing customers to save even more on their purchases.

Customer Service and Support: Kohl's provides excellent customer service and support. Their representatives are knowledgeable and responsive, addressing queries and concerns promptly. The website also features a comprehensive FAQ section and a live chat option, ensuring that customers can easily find assistance when needed.

Shipping and Delivery: Kohl's offers reliable shipping and delivery services. They provide multiple shipping options, including standard and expedited delivery, ensuring that customers can choose the most convenient option for them. The website provides estimated delivery times and tracking information, allowing users to stay updated on their orders.

Return Policy and Refunds: Kohl's has a hassle-free return policy. They offer a generous return window and accept returns both in-store and online. The process is straightforward, and refunds are processed promptly. Kohl's also provides prepaid return labels, making it convenient for customers to return items.

Loyalty Program and Rewards: Kohl's has a popular loyalty program called Kohl's Rewards. Members earn points on every purchase, which can be redeemed for future discounts. The program also offers exclusive perks, such as birthday gifts and bonus point events, making it worthwhile for frequent shoppers.

Overall Shopping Experience: Shopping at Kohl's is a pleasant experience overall. The website's user-friendly design, extensive product range, competitive pricing, and excellent customer service contribute to a positive shopping experience. Kohl's commitment to customer satisfaction is evident throughout the entire process.

Customer Reviews and Ratings: Kohl's has generally positive customer reviews and ratings. Customers appreciate the quality of products, the variety of options, and the affordability. However, some users have reported issues with delivery delays or customer service, although these instances appear to be rare.

Mobile App Experience: Kohl's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. Users can browse products, make purchases, track orders, and access exclusive app-only deals, enhancing convenience and accessibility.

Social Media Presence and Engagement: Kohl's maintains an active presence on various social media platforms. They regularly engage with their followers by sharing product updates, promotions, and interactive content. Kohl's also responds to customer inquiries and feedback promptly, fostering a strong connection with their online community.

Sustainability and Corporate Responsibility: Kohl's is committed to sustainability and corporate responsibility. They have implemented various initiatives to reduce their environmental impact, such as energy-efficient practices and waste reduction programs. Kohl's also supports charitable organizations and community initiatives, demonstrating their commitment to social responsibility.

Competitor Comparison: When compared to its competitors, Kohl's stands out for its extensive product range, competitive pricing, and customer-friendly policies. While other retailers may offer similar products, Kohl's consistently delivers a satisfying shopping experience, making it a preferred choice for many customers.

Pros and Cons:

  • Pros: User-friendly website design, extensive product range, competitive pricing, excellent customer service, hassle-free returns, rewarding loyalty program, positive customer reviews, convenient mobile app, active social media presence, commitment to sustainability and corporate responsibility.
  • Cons: Occasional delivery delays or customer service issues reported by some users.

Final Verdict: Kohl's is a reliable and customer-centric retailer that offers a wide range of products at competitive prices. With a user-friendly website, excellent customer service, and rewarding loyalty program, Kohl's provides a satisfying shopping experience. While there may be occasional hiccups, the overall positive customer reviews and commitment to sustainability make Kohl's a recommended choice for online shoppers.

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Phone numbers

1855 564 5705 1866 887 8884 More phone numbers

Website

www.kohls.com

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