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On 10.7.2023, my adult daughter was rearended by another vehicle while she was driving her brand new Sportage 2024. She just graduated college and saved her money to buy what she thought would be a wonderful car. As of today, 1.29.2024, her car has not been fixed. Part number 65511DW070, rear floor pan has been back ordered for 4 months! She continues to have to use a rental and we have called Kia Customer service at least 3 X and they said there is nothing we can do (case # [protected]). I have asked if I can go down to West Point Georgia to pick one up... because we all know that they are currently manufacturing them locally. I was denied because those floor pans have been spoken for... (Which means they have enough for new cars, but they can't spare one for my daughter's car... A car which she continues to be making Kia payments every month and is unable to drive.) Nobody has answered me. I attempted to call corporate office in California, and no one picks up the phone. We are stuck with a car that we cannot drive and it's Kias fault and they continue to make money off my 24-year-old daughter!
Desired outcome: I would like to have a rear floor pan item #65511DW070 delivered to my auto body shop OR replace my daughter's car with a new one since they cannot provide me with a part.
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