KIA Motors

I purchased my 2016 Kia Sorento in January 2023. Every service was done on time or early at Kia of Puyallup, where I bought my car. July 6th on my way home my car stopped. No engine light, no alarm no nothing. Called Kia of Puyallup and they couldnt see me until September 14th. Kia of Auburn said to bring my car on July 27th so I did. My car sat for over 3 weeks when they finally told me my engine was "blown". I explained about my extended warranty but when they called the warranty company they were told I did not have an extended warranty. I then called Kia Auburn again and they gave me the warranty number which I promptly called the warranty company and was told my warranty was still no good. After 1 month of fighting and arguing with the warranty company they finally said that I did have a warranty. Now I am waiting for my engine to be torn apart so that the warranty company can come look at it and decide if they are going to pay for my engine? I have called Kia of Puyallup numerous times, I have been calling Kia of Auburn 3x a week to get some answers. I would like some help.

9/13/2023

MERCED VOLKSWAGEN KIA HYUNDAI

ATTN: RYAN MELGOSA, SERVICE MANAGER

1530 W. MAIN ST.

MERCED CA [protected]

RE: CUSTOMER COMPLAINT - OIL FILLER CAP LEFT OFF FROM VEHICLE SERVICE

PHONE - 209.384.2000 | 800.833.0325 | SERVICE HOURS - MON-FRI 7:45A.M. to 5:00 P.M.

B.A.R. REG. #ARD195932 EPA#CAL000147186

Dear Service Manager,

My name is Karla Moreno. Yesterday (9/12/2023) I took my Kia Sorento 2019 for a regular engine oil and transmission oil change to your dealership. My appointment was at 9:30am. I arrived there at 9:21 a.m. where Mr. Johnny Avila helped check-in my car and gave me the service “estimate” papers.

After waiting for three and a half hours I decided to check on my car. I saw my car parked outside. I went back to the office where you drop off and pick up your car. Mr. Avila helped me again and another advisor took me to the cashier. We reviewed that everything was OK per the technician according to the KIA multipoint inspection checklist. I paid $380.14 and left.

I arrived back home around 2:28 pm and parked my car on the driveway. Around 4:05 p.m. when I was leaving to take my kids to their Karate lessons my son went out to the car and told me about a burning smell. I went to check on it. I didn’t find anything immediately, but my son found oil on the driveway under the car.

This was strange since I just got back from the car being serviced. Oil was still spilling and dripping on the ground. I opened the hood and found oil everywhere - like an oil explosion in the engine compartment. I noticed that the oil filler cap was missing and realized the dealership service department neglected to replace it after the service. The service technician must have left the engine oil filler cap off. We checked the engine dip stick and there was not any oil indication showing oil in the crankcase. That was concerning.

I called the KIA Merced dealership service department immediately and was very upset. I got in contact with Mr. Avila around 4:10 p.m. and explained to him what happened - that I had taken the car home (without the oil cap) approximately 45 miles away. Mr. Avila gave me his personal phone number and told me to send him photos of the engine compartment. I sent him pictures around 4:11p.m. and he told me he would call me back. After a while of not hearing anything back I was concerned so tried calling him several times. I tried to reach the service manager but I was connected again with Mr. Avila.

Mr. Avila offered to send a mechanic early this morning to our home to: 1) replace the engine oil cap, 2) check on and replace the missing oil, 3) thoroughly wash the car, and 4) take the car for an engine car wash. Don’t think this vehicle work should be done at our home but the driveway should be cleaned.

After further thought, we decided to call early this morning and ask to speak with a manager. What we’re requesting to remedy the situation –

1. Have the incident and the remedy put in writing

2. Clean the oil off the driveway

3. Have the dealer to tow the car back to the Merced dealership to do the service work there

4. Scan the engine and transmission for any possible damage, as well as any future or negative consequences resulting from running the car without oil

5. Have the dealership take full responsibility for all future engine/transmission consequences to the car related to the car being driven without oil (full responsibility for me means i wont be financially responsible. dealership will have to be financially responsible for engine repairs fees, parts, labor or any resulting fee) we are not sure if this will lead to a engine failure if engine needs to be replaced we do not want to be financially responsible

6. If the engine of my KIA SORENTO has problems that cannot be correctly resolved by a certified KIA dealer and this affects the transmission and correct operation, i would like my vehicle exchanged for another vehicle of the same model that is in excellent condition as mine was, whether new or used. I paid for my car this year with a lot of financial effort ahead of time and it is unfair that I had to have another car debt due to this tremendous mistake. I don't want car debt since you know that the interest is through the sky. I financed my car more than 4 years ago at 0% interest, and since January or February I paid it off with a lot of sacrifice. I have all the necessary documents to verify all of this that I am saying.

This car is essential for transportation for our family. We depend on it and intentionally keep it in great working condition. This was an unfortunate mistake by the service department and we just want it corrected in a satisfactory fashion. We have been customers since 2018 and I have all my service receipts and photos if needed.

Please let us know our next steps to resolve the situation.

Thank you,

KARLA MORENO BARRETO

[protected]

[protected]@gmail.com

JOSE MORENO GARCIA

[protected]

[protected]@hotmail.com

I don't want to pay anything out of pocket due to this mistake, if my car engine is damaged due to this i don't want to pay for parts, labor or any other resulting fee related for this issue. if this cannot be resolved satisfactorily we want a new or used car same year , same conditions like it was i don't want any car debts.

My 2017 Kia Sportage's dashboard has two cracks. It seems like there is something under the dash that has caused two perfect crack. It's always kept under car port. My car only has 55,000 miles for it to be messed up like this. The hutch will not open either. My husband and I are elderly in our 70's and we hardly drive the car. I don't know why Kia makes such cheap vehicles. I paid $30,000 in 2017 and I thought this was my last car.

On August 31st at 2am my caught caught on fire. My insurance deemed it a complete loss and upon further investigation there were recalls for my car i was NOT made aware of. I reached out to kia the following day and they sent my case to the national department. Said that an agent would be reaching out to me, now almost 2 weeks have gone by and nothing. I called to get an updated and they were incredibly rude and told me they have me a “detailed explanation” which consisted of them saying the same thing, a national agent will reach out to you and they know NOTHING. Not even an approximate time frame. I’ve already been tossed around a ton and I don’t want to be dealing with this forever.

My car paint to my 2014 white Kia Cadenza has been chipping for the last year. I sucked it up, but it has gotten horrible. Chipping and peeling on the top of the trunk, rear end of the car, door handles, and hood of the car. It looks horrible and shouldn't happen to a fairly new car. I park it in the shade all the time and wax it often. I see other people have this same problem so it must be defective paint. I am just a college student so i cant afford a $2000 paint job, but dont want to drive around in a car that looks like garbage.

Defect de fabricație pt autoturismele KIA sportage 1.6 t-gdi 4x4 7dct an de fabricație 2021. Serie VIN U5YPK816HML078465 13.000 km. Defectul se manifesta prin trepidație și pierdere de putere între 1500-2000rpm in treptele 4,5,6,7. Autoturismul a avut numeroase intervenții la Sc Autonet service Srl București în garanție fără rezultat, iar în prezent este preluată de International Motors Group srl Bucuresti fara rezultat ameliorare sau diminuare a defectului.

Quick story my son took the car at the end of july because of an oil leak. They gave him an appointment he brought the car in and left it there. I got a call within 2 hours it bein there. George said it was fixed and it was the plug. I said cool and asked if they could change the oil he said yes. Well after a few days I noticed there oil on the ground and we needed to bring the car back. I called and spoke to tom and at first he was talking like I was slow and I said there is a leak he saying the car might be burning oil. I told him I have pictures of the oil leaking because my son was gone for two weeks so the car wasn't moved. Brought the car back this passed week and they never called me back to tell what was wrong with the car I had to get someone else who use to work there to give me the news of what was going on. Now they are saying it was the oil can was dent which is causing the leak. My mom went the dealer and spoke to the manager and he said that someone but down that there was an hole in the oil pan. Now which lie is it. I was so disappointed because if they doing this me I know the are lying to these older people which is sad. I am so angry with them because lying and then charging me 350 which I didnt get the service done there I took my car to some where else. How can my son dent the oil pan if he wasn't even driving the car for two weeks. When getting the car fixed the part they lied about wasn't the problem there wasn't a hole or dent in the pan. Smh I will never take my car back there again. Just lying for no reason and when I called this week a young answered and put me on hold until it went to voicemail. When coming down there no one seemed to care what was going on and for an oil leak you would think they would bring you in asap so you can figure out the problem. If you need the pictures of the leak I have them on my phone. The worst two customer service ppl are tom and george and who ever the young lady is up front in the service department.

On 8/11/23, my daughter in law was driving my Kia and the engine just stopped. She had it towed to a mechanic, only to be told that there was a recall on these engines (which I never received). She had the vehicle towed on 8/12/23 to Gay Family Kia (where I purchased the car) in Dickinson, Texas. We were originally told it would take 2 weeks to review the vehicle and hear back from Kia. Today, 9/8/23, we were told it could take up to 12 weeks to get a response. THIS IS UNACCEPTABLE! I have purchased several of your vehicles through the years and have NEVER had a problem. I want to know if this is incorrect from the dealership, or is it going to take KIA Motors that long to decide what to do with my vehicle. The VIN 5XYKT3A66FG630578.

Thank you for your help. I expect a reply in a reasonable amount of time.

On Monday September 5, 2023 I was driving my 2015 Kia Sorento and while pulling into Wawa at PA Rte 309 and pumping station road the engine stopped without any warning. I could not restart the engine even attempting jump starting the motor would not even turn over. I have my vehicle towed to Gateway Kia in Quakertown, Pa where I bought the vehicle in 2018. They determined that the motor failed and Tim Service Manager told me that this is a common issue and that this motor in under recall. I also purchased a Kia vehicle protection contract when I purchased this vehicle. I was told that approval was necessary to replace the motor. As of this communication September 8, 2023 this approval has not been received by the service department at Gateway Kia. I am also told that it will take 2 weeks or more to have the motor replaced. I also asked about a loaner car and none are available and I am on the list. This is not acceptable that it takes this long to receive approval for the engine replacement and not having a loaner vehicle avaliable. This vehicle has about 93,000 miles and I do an oil change every 5000 miles. Please look into this issue and contact me with a resolution at [protected] or by email [protected]@verizon.net.

Best Regards,

Art Sacks

On August 12/23 I was driving back from the Chatham area, coming back into Delhi when my motor started making a noise. Within seconds it shut down and I lost power steering and brakes. My vehicle is branded so KIA dealership in Port Dover, Ont said KIA will not cover engine replacement. I feel this was a safety issue and I could have been injured or injured someone else. Very thankful I was off the freeway. I feel KIA should be helping pay for this repair.

I had my car service for the anti theft update back on March 31,2023. On August 7, 2023 my car was stolen, I contacted Kia Care and I explained that I got the update and my car was still stolen, my doors were locked and I had both key fobs in the house. I was instructed to send police report and pictures and I have done so. I was then told my case is under review and I would be contacted about potential reimbursement once the investigation is complete.

I’m not understanding why there needs to be an investigation when there is clearly a police report! I was in Mississippi when my car was stolen and had to get a rental from

My insurance company to get back to Michigan

Next week I will be at my max for the insurance to pay for the rental and I will be with out a car until my car is fixed. I reached out again to Kia care to notify them that my rental has to be returned and if I could get an update on my case I was told I would have to pay out of pocket for a rental and save my receipt and I could potentially be reimbursed for the rental.

I just started a new job so I don’t have the funds to pay for a rental that I potentially won’t get reimbursed for and I can’t afford to miss any days at work since it’s a new job.

I have been a customer of Kia since 2006

And this is my third Kia I have purchased, I raved about Kia to friends and family and how they take care of their customers.

Some of my friends and family own Kia’s because of me saying how great they are.

It’s so unfortunate to be put in this situation after being a customer for so long!

Currently my vehicle is in the shop for a 2nd time in 2 months with the backup camera messing up when there is moisture outside. Blackwell keeps telling me there is nothing g they can do because it won’t replicate the issue when in the shop. I have videoed it both times and showed them but they still refuse to fix it because Kia won’t cover it if the camera won’t act up while in the shop. Now my inside hatch handle is broke and they want me to pay $300 to fix it when it wasn’t broke before being pulled apart to check the wiring. Secondly the heat goes from 130 to 65 when idling and Kia says that is normal. THAT IS NOT NORMAL! But Blackwell won’t fix that either because Kia won’t cover any parts fix it and they aren’t going to pay out of their pocket to find a solution. I don’t have video of the thermometer to show it drop by Blackwell Auto in Danville Va does.

my vehicle had been in a accident before I purchased it and after the fact i found out KIA will only cover safety related issues. My engine seized and i was left with no power steering or brakes trying to get it off the road. Very lucky I still wasn't on the 401 freeway, or I may not be here today to post this. I feel this is a safety issue and KIA should pay all or some of the costs for the engine replacement. Port Dover KIA dealership says they talked with KIA and they will not cover any costs. Interesting that they will give a free software update. No details on what the upgrade is. They have done these before, free, I don't think they were safety related so double standard. I will be paying about $7300.00 for the engine replacement and I am looking for some help to cover costs.

I received my letter for the steering wheel lock device and have not been able to put in a request to have it sent. the online access support portal does not work, the customer support phone number provided, no one answers or they are in some type of training. What is going on..? I wonder if this is just some kind of gimmick to have people thinking that they are concerned with the Kia thefts that have occurred all over the world. Let me know please!

I need to reach out to KIA in Europe to get some help and complain about the KIA service that Askja (kia.is) has provided me with my KIA Sorento 2015 (VIN= KNAKU814DE5566485). My car is only driven 110.xxx km, and has been services by Askja from 2018, when I bought it from Sweden. After the last few services done by Askja, I simply had enough of their services and refused to take my car to them for future service after the 7-year warranty expired in April 2022.

Recently I took my car to another repair shop to address an issue that Askja couldn’t fix even though I brought my car to them three times in a row to Askja and they charged me around €800 and couldn’t even fix the problem. But after I took my car to the other repair shop, I was told that the AWD isn’t working on my car and that the computer shows two error codes, P1831 and P1832. The AWD Couper is broken and doesn’t work. Of course, this was a shocking surprise but at the same time I got the answer, why has my car been so horrible to drive in the snow over the past three years, during winter times. I simply got stuck in snow, even though we are talking about like 15 cm deep snow. My wife's car, Mazda 3, simply outperformed my Kia Sorento during the winter times. There were no indications that the AWD wasn’t working. No error on the dashboard, the AWD lock light came on when the car was struggling and trying to apply the AWD system. I had mentioned how disappointed I was with my car performance in the snow, at least two times when I took it to Askja for a scheduled service. But all I got was from them was “Hmm that’s surprising” and that’s it. No follow up nor did they check if there were issues with the AWD, especially since there are well known issues with the AWD Coupler in these vehicles.

And now I have a car that has always been serviced by a qualified service provider and all this time the AWD has not been working and no one at Askja seems to have checked it out or noticed. These P1831 and P1832 error codes must have been spotted a long time ago.

Other issues I have had with the Askja services are these:

2018 I wanted a software update Navigation System. Askja told me that there were no updates available, even though I knew there was. So, I contacted you (KIA Europe) and complained about it. A few days later, Askja called me and told me there was a software update available.

2020 73.000 km) The parking brake wasn’t working as it should. My transmission was in P it would start rolling if I parked my car on a small slope. After the repair, the parking brake wasn’t working any better.

2020 During the 75.000 km service checkup, I asked them to fix the light beam from the headlights. It was pointing way too low to the ground, so the lights were only working like 5 meters in front of the car, making a driving in the dark on a non-lid up roads extremely dangerous. I was told that the headlights were as they should be and there was nothing done about it.

2021 88.000 km) Once again asked them to fix the parking brake. This time it did work better than before. My car still rolls even when the transmission is in P, but not if I use the parking brake.

2022 90.000 km) Once again asked them to fix the headlights beam. It was unacceptable to have them like this and extremely dangerous. This time Askja told me that the Headlight Level Sensor was not working, and they would replace it under warranty. But that didn’t make any difference, the headlight beam was still pointing to much down. So, I had to open the bonnet and screw the adjustment screws (no adjustment dial inside the vehicle on the dashboard) on the headlight itself to fix the light beam myself.

2022 92.000 km) Every time I press the brakes and turn the steering wheel at low/very low speed these is like a cracking noise coming from the front wheels. I took my car to Askja three times in order to try to fix this problem. Askja replaced the top strut mount at the front. Charge me around €800 for that service + part. Didn’t fix the problem. I complained about it with Askja and they agreed to look at it once again. This time they were focusing on the breaks. But like before they didn’t fix the problem and you can still hear this cracking noise.

After all of this and the 7 year warranty had expired on my car, I didn’t want to take my car to Askja for anymore and let them service it.

In March of this year, our 2023 Kia Telluride, that we lease through Kia, was involved in an accident. Since March, our Kia has been sitting at the repair shop awaiting parts that Kia can not provide. This is unacceptable. We are leasing a Kia, through Kia, paying Kia, and Kia refuses to provide the parts to fix it and expects us to continue to pay on lease for a vehicle that they have no intention on providing parts to fix.

Kia has blocked me on all social media, won't return my messages, hang up on me when I do get through, and has told me there is no one there with Kia that can help.

This company obviously has zero ethics and zero integrity.

I bought Kia EV6 last year. Two days ago, it shows on dashboard "stop and check electrical system." I towed my car to the Kia Dealer Pohanka in Salisbury, Maryland. My car has only 7800 miles. Dealer say 12 v battery is bad and they try to fix it whole day today. I am afraid that I will stuck on road when old battery fails again. I would like to have a new battery install so I can use my ev6 without any worries.

I own two other kia vehicle in our household.

My details are as follows.

Name- Milan Shah

Phone- [protected]

Email: [protected]@gmail.com

Address- 26221 Bosch Lane, Hebron MD 21830

I was driving from Florida to Ohio and noticed paint peeling on my roof and hood when I stopped for gas. I did not want to drive back to Florida with this issue. I took it to a body shop and they were able to fix the areas but stated the paint is a manufacturer defect. When the shop went to start their work all of the paint started peeling off both the hood and roof. I did not have the time to get all of this fixed so asked them to repair it as best as they could to get me through the next month. I have read various concerns from other KIA customers who have had this same issue with the pearl white paint not adhering to the car. I would like my hood and roof completely painted and to be refunded for the money I paid to repair the peeling paint so I could get home to Florida from Ohio.

The paint is peeling off in sheets on the roof by my windshield and in spots on the hood & other areas. It's been happening for awhile, but the sheets coming off on the roof of the car has been in the last 2 weeks (it's 8/21/2023 now). I've called the dealership twice (in Concord, CA) and have not received a call back regarding options. I've seen on forums that this is a known paint/adhesive issue with Kia. What are my options to resolve this matter?

Dear Kia Motors Customer Care,

I hope this letter finds you well. I am writing to express my deep dissatisfaction with the recent experience I have had as a customer of Kia Motors. I purchased a 2023 Sportage from Dutchess Kia, and while I have been generally satisfied with the vehicle, I am extremely disappointed with the handling of the Kia Access app access that was promised to be included with the purchase of the car.

During the sales process, I was informed by the now-former salesman that the Kia Access app would be included with the purchase of the vehicle and that there would be no additional fees associated with its use. This was a significant factor in my decision to purchase the vehicle, as the app's features and functionalities were presented as a valuable part of the ownership experience.

To my dismay, I recently discovered that my access to the Kia Access app has been severely limited, and I was prompted to pay a fee in order to continue using its features beyond the initial year of ownership. This directly contradicts the information provided to me by the salesman, who never mentioned any fees or limitations on the app's usage after the first year.

Adding to my frustration, when I approached the dealership to address this issue, I was met with a lack of assistance from the new sales manager. Despite explaining the situation and the promises made by the salesman, I received no resolution or assistance in rectifying the situation. This disregard for customer satisfaction is disheartening, and it reflects poorly on Kia Motors as a brand.

I am deeply disappointed by this turn of events, as it feels like a breach of trust and a violation of the terms under which I made my purchase. As a loyal customer, I believe that Kia Motors should honor the commitments made during the sales process and provide the promised access to the Kia Access app without imposing additional fees.

I kindly request that Kia Motors promptly address this matter by restoring my access to the Kia Access app without requiring any additional fees beyond what was originally promised.

I hope that Kia Motors takes this matter seriously and works to uphold its reputation as a customer-focused company. I believe that resolving this issue in a fair and transparent manner will go a long way in restoring my faith in the brand.

I look forward to a timely response to this complaint. Please feel free to contact me ([protected]@gmail.com) if you require any further information.

Thank you for your attention to this matter.

Sincerely,