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Capital Ford Profile

Capital Ford

www.capitalfordonline.com

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Capital Ford Complaints 2

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Capital Ford I went to Capital Ford last Wednesday to get my vehicle checked

I went to Capital Ford last Wednesday to get my vehicle checked. I had to wait almost a week before getting any information about my car. I had to call multiple times and even go in person to ask for details because no one from Ford would call me back. Finally, my service advisor, Adam, told me that I needed a transmission fluid flush to fix the problem. He said that if the flush worked, I would have to pay the full amount for it. But if it didn't work, they would use my warranty and I would only have to pay a $100 deductible for them to work on my transmission.

The next day, Adam called me back and said they had tested it, fixed the issue, and my car was ready. I paid Ford a total of $504.57 and took my car. However, as soon as I drove it on the highway, the problem came back as if nothing had been done to my car. I had to wait a few more days to bring it back in. When I finally did, Adam called me the next day and told me that he wouldn't service it or give me a refund.

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Capital Ford I had an appointment at 7am on December 1st for a transmission diagnostic check at Capital Ford

I had an appointment at 7am on December 1st for a transmission diagnostic check at Capital Ford. When I arrived, they said I wasn't in the system, but after showing them my proof, they managed to fit me in. They called later and said they needed to run tests, which could take a few days. It actually took them 4 days to find the problem. They said they ordered the part, and it would arrive on Friday, December 3rd. However, they called and informed me that they wouldn't be able to work on my vehicle until December 8th. I explained that my vehicle was my only transportation to and from work, and they kindly allowed me to continue using it until they could make the repairs on December 15th. I dropped off my vehicle on December 15th, and they said they would try to finish the repairs on the same day or by the 16th at the latest. When I called the dealership on the morning of the 16th, the service department informed me that they couldn't work on it because they needed to order a TSB part for the transmission. I decided to take my vehicle back from the service department, and they mentioned that they wouldn't be able to work on it until they received more parts. They estimated that the parts would arrive on December 18th, and I wouldn't be able to have my vehicle fixed until December 29th or January 5th, 2022.

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Is Capital Ford Legit?

Capital Ford earns a trustworthiness rating of 67%

Generally safe, but check closely before sharing details.

Our conclusion: Capital Ford's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for Capital Ford. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Capital Ford's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Capitalfordonline.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Capitalfordonline.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Capitalfordonline.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The capitalfordonline.com may offer a niche product or service that is only of interest to a smaller audience.

Overview of Capital Ford complaint handling

Capital Ford reviews first appeared on Complaints Board on Jul 28, 2023. The latest review I went to Capital Ford last Wednesday to get my vehicle checked was posted on Jul 30, 2023. Capital Ford has an average consumer rating of 1 stars from 2 reviews. Capital Ford has resolved 0 complaints.
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  1. Capital Ford Contacts

  2. Capital Ford phone numbers
    +1 (775) 882-5353
    +1 (775) 882-5353
    Click up if you have successfully reached Capital Ford by calling +1 (775) 882-5353 phone number 0 0 users reported that they have successfully reached Capital Ford by calling +1 (775) 882-5353 phone number Click down if you have unsuccessfully reached Capital Ford by calling +1 (775) 882-5353 phone number 0 0 users reported that they have UNsuccessfully reached Capital Ford by calling +1 (775) 882-5353 phone number
  3. Capital Ford address
    3660 S Carson St, Carson City, Nevada, 89701-5579, United States
  4. Capital Ford social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 13, 2025
Capital Ford Category
Capital Ford is ranked 1066 among 1389 companies in the Car Dealers category

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