Bill Luke Chrysler Jeep & Dodge
reviews and complaints

Had the greatest experience working with *** and his manager. Filed BK recently and was the easiest process. Tried another dealership I had used a few years ago and they wanted at least 25% money down and people in COVID19 financial downfall have absolutely no way to do that. *** was $0 down and was so easy to work with via the internet and phone before stepping into the dealership to sign the loan documents. Amazing experience and will for sure use them again and refer anyone I may know to them.

They Sold Me A Brand New Jeep With A Broken Front Camera.Numerous Visits *** .They Wont Even Come Out And Look At It.Tell You To Call The 800 Number And Make An Appointment..Sit On Hold For Half Hour..No One Answers.Finally Got An Appointment To Take It In.Only To Be Told They Wont Fix It...Contacted *** AKA Jeep Cares.They Investigated And *** Lied To Them And Said I Broke It..It Was Broken Before I Even Took Delivery Of The Vehicle..Terrible Dealership..STAY AWAY..

Do NOT order parts from their parts department! They can't get the right part even with the *** code!I have a business that I occasionally need to get parts from the dealership. 3 different times I ordered parts with a *** code. That means that I should get the correct parts, right?!?! WRONG 2 of the times they shipped wrong parts and the other time they shipped more parts that what I had ordered. They agreed to take the parts back and agreed to pay the shipping also because it was their mistake but of course that didn't happen either. I was refunded most of the money ... not all. They are idiots in the parts department.

is nothing but terrible. We bought a car from here and on day 4 we had to go to the shop to be fixed. And to this day is still being fixed all the time. Thats three years later! Three years. My kids and I are constantly going into the shop. My kids have had bruises from this stupid car. Weve wasted so much money to keep fixing this car. And its still not fixed. And all they can say is come here and we can help really fix the issues with our team.really. Everyone has the service through Chrysler. Thats why your certified through them. I want a car that was suppose to last, not guess if it wil turn on, or if the gadgets will work.

I would not recommend buying a car at Bill Luke Chrysler Jeep & Dodge. I bought a 2017 Honda Civic with around 36,000 miles from them in February. I have only driven it a couple thousand miles. In April it started to get hot so I turned on the A/C to find out it was not working correctly. I find out the compressor is leaking and it will cost $1,800 to fix. I reached out to someone and long story short they basically said they could not help me. Not even willing to fix at cost of parts. Hard to believe A/C compressor started leaking in short time I owned the car. If they truly examined the car before selling it they would have caught this costly repair. Guessing they knew about issue, but did not want to pay the cost of the reapair themselves. Steer clear of Bill Luke Chrysler Jeep & Dodge!

In March I started to order a car online through Bill Luke Chrysler Dodge... I was trading in a vehicle ...as I was going through all the steps I was quoted a price for my trade in...I decided at that point to go into the dealership with my information...as I sat down to purchase a more expensive vehicle than I had planned to purchase I was informed by the salesman and his boss that they do not honer the online price quote...wow...I would think this was illegal...They offered me $3000 lower for my trade in simply based on their website software...I was trading in a 2017 Toyota Tacoma ,,,mint condition,,8800 total miles...my family have all purchased vehicles through Bill Luke...we will never go back! We loved buying vehicles through them all the other previous times...but as I said earlier...never again! Forgot to mention ..the night we left the dealership I went gome and ordered the vehicle online...I scheduled for vehicle to come a few days later...No one contacted us about purchase or delivery

I purchased my 2 other cars from *** and they were all financed by *** I recently got pre-approved by *** for a third car. During my shopping process, I made clear to the customer rep that I did not want my application to be sent to any other lender. The representative assured me that they will not send my application to other lenders. *** took all the paperwork and left. Few minutes later, I got a notification that someone pulled my credit. When I checked I realized, the lender was another lender different from *** Few minutes later I got another notification that another lender had pulled my credit. This time, it was *** When I asked the customer rep. *** stated it wasn't him, that it was his supervisor. When I asked the supervisor, he said he was just a middleman. *** did not tell me who did it. But he said *** denied me and they decided to send my application somewhere else. This is not true because I was notified of this other lender minutes before ***. I felt so disappointed and deceived. I did not want 2 hard inquiries on my credit and I had made sure I told the customer representative.

I will never do business with *** again. Their sales team are extremely unprofessional, and outright liars. We took our Jeep in to get it appraised and wanted to buy a car. We were not set on a car, or on trading our car in. The used car market is a great market so we figured we were in a good spot to trade our car in. We owed $50,000 on our car and told them we thought it was worth $55,000 and we wanted to sell it privately. They had multiple people come in to talk to us, told us it was absolutely not worth that and the biggest mistake I could do was sell it privately. Said the most my car was worth was $47,000 and handed me a piece of paper. I fought with them on why I didnt agree, but then they had a manager come in and tell me I was wrong. They upped their price to $48,500 and, again, told me that was a stretch because they werent going for that much and I was getting a good deal. After much debate, we agreed as we thought they were giving honest advice about not selling privately because we would get even less than what they were offering. Turns out my car was worth even more than I thought because they are selling it for $58,573. . I understand *** needs to make money, they were buying the car and deserved to turn somewhat of a profit. But to OUTRIGHT LIE to my face and tell me my car wasnt worth anything more and to tell me to trust your advice and not sell privately is an absolute testament to how terrible this company is and how atrocious their customer service and values are.

I took my Jeep in for work because it was experiencing slow gear shifting and there was rattling coming from the exhaust pipe. After holding on to my vehicle for a few days I get a text with some quotes. I paid two diagnostic fees of one hundred and fifty dollars for a check on my transmission and my muffler, totalling three hundred dollars. I was told my spark plugs were shot. My car has four spark plugs and I was quoted over eight hundred dollars for the plugs. I was also told my muffler needed to be replaced. When I inquired what was wrong with the muffler, I was told it was broken beyond repair and I was quoted one thousand four hundred dollars for it. They said that my catalytic converter likely needed to be replaced as well. I felt that the prices seemed awfully high so I took my vehicle into another reputable shop and had them look at the same issues. I also let the new shop know everything I had been told by Bill Luke. Turns out there was absolutely nothing wrong with the muffler, it literally needed to be tightened up. I was charged two hundred dollars for the spark plugs and I also had a full tune up done for free. Anyway, I call the dealership back to let them know about the muffler and after several phone calls with various reps it turns out that a diagnostic had never even been run on the muffler or the catalytic converter. I was straight up lied to about the condition of my vehicle so Anne Lopez (my sales rep) could make more money off commission. This almost cost me upwards of three thousand dollars ( if I hadn't pursued the catalytic converter lie) plus the diagnostic fee. After several phone calls I was refunded one hundred fifty dollars for the diagnostic that never occurred, but nothing else for holding onto my vehicle for 4 days and scamming me. Horrifying service from my representative Anne Lopez and awful treatment from the customer care team. I have never been scammed like this from a major company before and I never will again. I have no idea how it is legal for this business to continue to operate.

My wife and I stopped in the dealership to test drive a couple cars and as we pulled in my wife received an important phone call not realizing her cell was about to die we asked a salesman named *** who approached us as we got out of our car if we could use there business phone he said yes and showed my wife to a phone. My wife called and was on hold for quite sometime before finally getting the person she needed. *** after a few minutes came up and said to me is she going to be on the phone all day rude like. I asked him if there was a problem he replied YES, I asked why did he want us to leave he said yes. I went to talk to a manager which I was confronted by a Desk Manager who apologized for *** attitude and told me to let my wife know to use the phone as long as she needed. While she was on the phone I test drove a *** Accord (Nice Car) when we arrived back, the salesman and I there was the Desk manager asking me how long my wife is going to be I told him well I don't know why is there a problem? He said well that phone is a salesman's *** needs it. I replied well you just told my wife takes much time as she needed. This phone call is extremely important & it had to do with Coronavirus and an issue with getting our back rent paid. The desk manager which I cannot understand asked if she could hang the phone up. I couldn't believe my ears. I was and still am extremely upset because she hung the phone up like he asked and now we lost the funding we needed to get. Our back rent paid. The place my wife was talking to is only available to help people on Mondays only and take the first come first serve people tell the $ runs out usually the first hour in the morning from 8am tell 9am. It's so hard to get through to this *** we just lost that help. I just want to say to the salesman *** & the Desk Manager working Monday morning the 23rd of August how can you 2 live with yourselves knowing now we probably will be evicted because your unprofessional & unethical Disposition. I will never recommend anyone to this place. I hope the owner *** reads this review and gets in touch with myself or my wife so I can go over what happened in more detail. DO NOT COME TO THIS DEALERSHIP UNLESS YOU WANT SOMETHING LIKE THIS TO HAPPEN TO YOU! To the Owner *** I hope you deal with this professionally!

My wife and I purchased a 2016 Kia Optima SXL with 23000 miles on it. I made the process easy for them buy handing them a check from USAA. At the start we should have walked after my wife noticed them trying to add 380 for tint. Then everything that was said we took them on there word due to our baby not making it the easiest for us. Once we purchased the vehicle the salesman Kevin said oh I'm sorry I guess I only have one key but u can buy one for around 400 smh we almost did but it would take a week to get there so we opted not to. Then when they we're going through the features of the car they noticed the SD navigation card was removed so the gentlemen went in side and came out flustered followed buy the salesman that stated it's ok ur phone works better but when we locate it u can come back or we will figure something out. So again we took them on there word because all we wanted to do was make our 2 hour drive home after a long day there. The next day I called to check the status of the as card the salesman said it's his day off contact the manager. This I did and I apologized for the inconvenience. He then told me he had one for our car and thanked me for allowing him to fix it. (Very respectful right) but the plot thickens. He said when Kevin comes to work after two days he will have him mail it,5 days later it's in our hands so we plug it in and quickly find out why they removed it. It failed to authenticate. I called and asked well what can I do to fix this Kevin said I'll talk to service department and get back to me. 2 days later I call and he said I'm sorry I forgot but the service department said ur SXL doesn't come with it and I have no clue what I'm talking about that really bothered me so I opened the glove box took pictures to prove that it's a standard option with the car that they should educate themselves. My 11 years in military showed me to have facts and prof before saying anything. Back and forth another week to be told to deal with it to bad. My wife is livid so I tried to go further just to receive a phone message from Jerry stating we'll u bought the car and it wasn't in there when u left so nothing we will do. This really sucked so we were nervous and decided to do a once over we found so many things wrong from a missing windshield wiper blade to a really dirty air filter. So many things I have proof of all of anyone cares to see I highly do not recommend them to anyone and I've posted this on base and reported them to USAA.

2/26- Purchased used 2017 Mitsubishi Out-lander Sport;>4k down payment. Shane took time to ask and understand my purpose and plan with my vehicle purchase. He clearly understood my plan to pay off vehicle within the next week or so and only finance 7 thousand dollars. Miscommunication occurred with Finance Manager Chad. My understanding was that for the "same price" if Chad could get my interest rate lower and include addition package would I want the addition. I stated yes for the "same price" I would like to do that. I felt that Chad did not fully disclose that my price monthly was the same but my principal balance was increasing for the interest rate to decrease. Chad did not make this clear. So instead of financing the original plan of only 7k to now informing that i would be financing >10k. I feel that this should not only be fully disclosed but as financing manager, one would want 100% clarification between him and his consumer. It should have clearly stated that my principal balance was "x" amount of dollars at an interest rate of "a" and is now increasing to a principal balance of "y" amount of dollars for a lower interest rate of "b" at that time... Not when I show up to cancel the the policy. If it had I would have immediately refused because the interest did not matter since I was paying off the vehicle soon. Since I purchased vehicle before safety check no information was printed out for me or even disclosed who the lender is because there was none yet. I realized the additional charge a few days after picking up my vehicle, once I uploaded all the documents stored on a USB drive, handed to me when I picked up the vehicle. 2/29- Vehicle not ready as scheduled... extended rental 3/2- Picked up vehicle 3/4- Spoke with Shane and Chad about problem. Cancelled the auto warranty (3k difference) When I spoke with Shane over the phone about my confusion on why I was financing over 10 thousand dollars he was able to clarify all the paper work on the USB drive he also helped me understand where the miscommunication occurred. Chad explained to me I was basically buying the vehicle "as is". So, I was under the assumption I had no warranty. I had asked him specifically about covering the vehicle for up to a certain length of time or mileage and he said no because i was buying a used vehicle. Shane explained it to me, told me to read over it, and decide if it was something I wanted. After reading all the documents, coverage, and non covered parts in the warranty I decided it was unnecessary and cancelled same day in person. 3/7- followed up with Chad; per Chad takes about 2 weeks. 3/18- auto loan still not reflecting refund; attempted to followed up with Chad; left voicemail. 3/23- Spoke with Chad; per Chad takes 3-5 weeks to process, shows cancelled on his end. Suggest i follow up with Wells Fargo. Per Wells Fargo they have received nothing. 4/1 - responded to Ann a Sales Assistant who followed up with me;no response 4/8- "week 5" obtained cancellation information and per company Cancellation Request was NEVER submitted! I fortunately obtained a copy before I left on 3/4 of the document, so I took a picture and uploaded it and submitted and processed the cancellation MYSELF! I have already paid 7,740 to principal on my vehicle in attempt to have i paid off as soon as the refund processes. Instead my car is STILL not paid off, STILL pending a refund from over 5 WEEKS ago, STILL gaining interest daily.

we were approved thru our Bank (BA) for a % rate when we got our paper work bill luke had run our credit and charged us a different rate without telling us... or asking if they could run a credit ck... we had already been approved thru our bank ... they did this without telling us.

This company stated that if I referred someone who purchased a vehicle after purchasing my vehicle there, that they would offer a $500 referral bonus. After both my wife and I purchased our vehicles there, I referred my father(***) there, who also purchased a vehicle. He as well was also told from the salesman that he worked with that we would be receiving the $500. After a month went by, he followed up with the salesman that he worked with and Bill Luke denied it, stating that he not only had to be referred, but he also had to go to the salesman that I worked with. Neither one of us were told that, even the salesman that my dad worked with was unaware. My dad also told them when he got there that he was referred to them by me and there was no attempt to locate the salesman that my wife and I worked with.

I purchased a vehicle from *** on 10/22. It's now 12/17 & I still do not have a plate. My tag is expired. I have called EVERY DAY FOR 6 days now as well as tried their online chat person for assistance. NO one will call me back. In fact, they hang up when they go to "transfer you". I have an ill family member that requires a doctor drive every day, that I am now doing on expired plates. Will never buy a vehicle from *** again. Everyone is rude and unprofessional, it's just a sale for them. Crazy that no one is around to help me because they have a gazillion people standing around doing nothing. They also short paid my lease payoff and I have Chrysler Capital calling to ask me for money because they short-paid them...I did pay *** in full. I NEED MY CAR TAGS THAT I PAID FOR.

Inner rear trim panels keeps warping regardless if the vehicle is being used or not, temperature of the environment, or any other possible factors. I noticed this defect the week after the purchase (purchase made on 05/09), since then the vehicle have been in service 4 times, trims parts have been replaced more than 1 time. The last repair was quite messy, after a couple of days the panels warped again and I was able to notice that at the dealership they used a lot of what seems to be caulk as an attempt to keep the pieces in place, during that same repair the rear cargo hooks inside the trunk were not attached properly and both are loose. This is the 3rd vehicle that we purchase from the dealership since December and is the first one that we are having recurring issues with. The vehicle is a Jeep Grand Cherokee 2021 VIN

Im a longtime customer of ***. June 29th I purchased a used Dodge Challenger (invoice attached). I added the $995 upgraded security system w/remote start & GPS. Because the vehicle only came with the basic factory *** prefer a factory system instead of after market. Note, this $995 was paid as part of my out of pocket, not loan.Since then (7 wks) Ive sent several texts (salesman refers me to *** whom sold me the system) & 1 msg weekly (RusselI). Only ***/*** in *** agreed to look into it and hes been great, hes called me back & said he was working on things.. *** has always been exceptional with me, Im filing this because 1) my window to dispute it with my credit union is closing (Aug 26th) & 2) I just want the $995 remote start security system I paid for or my $$ back to have someone else install it.

The air conditioning has run out on the truck (2016 Ram 1500) I purchased from Bill Luke. I bought the truck 2 years ago. I went to my local Auto Zone and purchased a freon charge for $42.00. I have done this a number of times with success every time. This time the mouth of the feeding tube will not fit into the port. Auto zone looked at the port and said it looks funny. I called Bill Luke Ram and they told me they have "enhanced" the system to a "123 system" and the cost to refill is...$550.00! What? This can't be real. I asked what benefit changing the size of the input by a couple millimeters provides and he said it gets colder. This is criminal. They say they have enhanced the system, but charging 15x the cost of any other charge and changing the port does not constitute and upgrade. This is a criminal downgrade to the system. And there are no other options. This company preys on people by creating fictional "upgrades" so they can pocket unnecessary cost. This is predatory business.

On Aug 23, 2019 we purchased a car from *** The next Monday, Aug 26, I called about removing the additional fees added to my loan of $2349.00 added to the financed amount-The only thing I agreed on was the *** amount of $700-I was told that because of our credit, the finance company required the Security/GPS and the *** warranty to finance-They manipulated the numbers in such a way to have the lender finance even though the lender did not make such requirement-They also threw in a window tint they didn't do-The following is also some of the things the lied about to get more $$$: 1 They claimed the vehicle's price was $19g (instead of $18g) because we did not purchase online 2 Prestige would refinance at better rate (Prestige Finance will not refinance their own loans) 3 If we didn't purchase the vehicle then it would go to auction-I recently had to purchased a tire that was repairable-the tire warranty didn't cover it-I feel they collude to deceive/gain from buyers

I bought a 2015 dodge ram Laramie eco diesel. I have purchased two other cars at Bill luke. My experience has always been excellent. However the purchase of the extended warranty was promised to cover bumper to bumper with rental and excellent service from Bill Luke. I ran out of gas coming home from a long day at work and ran out of gas. After searching under my seat there was no gas funnel as I'm told is needed with these cars. I bought a gas sive and put 5 gallons in. The 2nd gas flap locked onto the sive as some sort of a theft protect and is stuck. The bill Luke service said my warranty doesn't cover it and they can't see it for 3 days plus time to fix. My car rental won't cover it either. So basically Bill like didn't give me a vital part to my car. Didn't explain the ridiculous nature of dodge ram engineering where everything someone wants to steal gas you have 1000s in service fees not covered under warranty. Especially a warrantee that was sold to cover "anything". To further note these cars don't come with gas caps. I've lost a lot of respect for dealer service, dodge ram engineering, and sales misrepresentation.

I purchased a jeep Cherokee in 2017 that was a used vehicle with 8,000 miles. Since this was a certified used vehicle I asked for an extended warranty from your dealership. They assured me that I would receive 100,000-mile guarantee bumper to bumper coverage from the date of purchase 5/3.hicle. I asked for the contract on the warranty to look it over and the accountant was very did not want to give me this information. He said I will receive in the mail. I never received anything in the mail and trusted that his verbal assurance was honest. I paid $2400 extra to obtain the coverage. This coverage should have been dated from the purchase date of 1/1 to assure I received the 100,000 warranty coverage. However, I just learned that the loan/accounting department place a date on the warranty for 2014 as my purchase date (total scam) . Thus, I paid almost 900/year for an extended warranty that has now run out with only 33,000 on the mileage on my jeep. I feel this is major scam and would like my money back for the purchase of the warranty or full money back on the purchase of the Jeep that has had major transmission issue from day one. I cannot afford to own this vehicle that now has no warranty. The transmission issues (faulty 9-speed transmission) will make it impossible to keep up with the bills on this vehicle. I am requesting a full refund on the warranty and vehicle.

I STARTED TO CONTACTED *** CHRYSLER ON 12/24 TO PURCHASE A 2018 CHEVROLET TAHOE, VIN : ***. I PUT A DEPOSIT OF $1500.00 ON THEIR WEBSITE TO SHOW MY SINCERITY AND GOOD FAITH ON THE FOLLOWING DAY. THEIR INITIATE SELLING PRICE IS $40,573. AFTER ENGAGING A THIRD PARTY INSPECTION(LEMON SQUAD) AND NEGOTIATION, THE SELLING PRICE WAS REDUCED TO $38,073. THE CONTRACT DOCUMENT WAS SIGNED BY ME ON 12/24 AND WAS RETURNED AND RECEIVED BY *** FINACE (*** TWEET)ON 12/28. ON 01/04, I CONTACT THE *** REP(*** AND ***) ON THE STATUS AND PROCESS OF THIS SUV, THEY SAID THEY HAD SEND THE DOCUMENT TO THE LOANER(*** OF AMERICA) ON 12/31 AND THEY ARE WAITING FOR THE *** TO RELEASE THE *** I HAVE SINCE BEEN WAITING FOR FROM 01/04, 01/05 AND TODAY, 01/06. I HAVE SENT EMAIL TO THE *** MANAGER (***) SINCE 01/05 FOR CLARIFICATION ON THIS MATTER. BUT THERE IS NO RESPONSE.I WOULD LIKE TO HIGHLIGHT THAT I PURCHASED ANOTHER CHEVROLET SUBURBAN FROM A DEALER IN *** RIGHT AT THE SAME TIME. ON 01/05, DEALER IN *** ALREADY GOT THE *** LOAN RELEASED AND MY SUBURBAN HAS BEEN TRANSPORTED AND ON ITS WAY TO ME IN ***. I DO NOT UNDERSTAND THE REASON WHY *** IS TAKING SO MUCH LONGER TO COMPLETE THIS DEAL. ITS NOT FAIR AND PREJUDICED FOR ME TO GET MY DEAL DONE SINCE WE'RE TALKING ABOUT THE SAME PROCESS, SAME *** AND SAME BUYER.

I purchased my car from *** around 8. On 2/13 I took it in to be serviced for a oil change/tire. When I took my car in they did the usual walk around to assess the vehicle for damage. There was no damage to my windshield when I dropped my car off and none of the employees pointed out or noted any damage when I dropped my car off. I picked up my car up on 2/14 and there was a crack in the windshield about 24 inches. On 2/17, I spoke with Service manager *** about my cracked windshield and getting it fixed. He told me that the crack likely came from a small rock chip that may have been in the windshield when I dropped the vehicle. Mr. proceeded to tell me that they did not drive my car off the lot, just around the lot to get serviced and through the car wash. I informed Mr. that I wanted the windshield fixed because there was no damage or crack in my windshield when the car was dropped off, but when I picked up the car, there was a visible long crack in the windshield. Mr. told me that the dealership would only pay half of the cost to fix my windshield. I informed him that wasn't fair because it was not my fault. Mr. was very rude and hostile and said I was " trying to pull one over on him". I asked to speak to his supervisor. I then spoke to ***, service supervisor, and he said that the crack likely came from a small rock chip that wasn't seen and something caused the crack to spread while on their lot . I informed him that he was assuming that there was a rock chip when the car was dropped off, but nothing was damaged on my windshield and the fact is there is a huge crack on the windshield that happened while my car was in their care is the reason they should cover the full cost to repair my windshield. I left messages for the GM, ***, but he never returned my calls. I took the car in again on 2/20 for Mr. to look at and he said they would only pay half and that they should not even be paying that.