KIA Motors
reviews and complaints

My 2018 Kia Niro PHEV requires a Lower Grille to complete the repair and be roadworthy. The part no. 86560G5310 was ordered from Fred Beans Kia, Mechanicsburg, Pa. and they informed it is on a nationwide backorder with no ETA. My car has been unusable since 2/20/2023. This part is made to exacting dimensional and material standards, and it goes against the insurance company's and body shop's policies to use anything but the OEM part in this case. As you can imagine, it is costing greatly for me to have alternate means of transportation and I need resolution as soon as possible.

I've placed a purchase order on a new Kia Carnival 2023 with a dealership, it's been more than 2 months now waiting for the car and nothing has come yet for that dealership with the specs I wanted but I see many dealerships across the country receiving the same type of vehicle I am interested in, and not to mention the Markups some dealerships are adding taking advantage of customers. If another dealership gave me the same price that is close by with no markups, I would get it now. I called the 800 number for Kia corporate on Friday March 31st to get a follow up, after putting in my case number they decided not to answer, still listening to the elevator music for over 1:35:45, of course they know why I am calling...

So dealerships across the country are receiving the one I want and they are fulfilling orders to be placed on the lot for show but a legitimate special order request, pending purchase is not being fulfilled... You see how much they care about customers, maybe it is a sign to go buy another make since their engine's for many models are taking a dive and the newly announced recalls... Also before I forget, the added accessories that I really don't care much for which is overpriced of course so dealerships make more $$$ on the side... what is the deal with that? These added accessories should be something you throw in with the purchase to tell the customer "Hey, because we care and we want you to like us and leave us a good review, here's some free accessories so you feel that we can be nice, its not enough they are getting processing fee of $899, not all dealerships though, also the added freight fee's ~$1400 and used to be less than $1000, that's more commission and it is non negotiable". Go figure!

I know Kia will ignore this post like they've done many other posts but its good that I am able to contribute to their attentiveness to important issues. What a SAD time for consumers, after COVID everything went downhill, it can be better but they've realized they can take advantage of the situation and manufacture vehicles as needed and avoid overstock to save and make more money... MSRP was never the price we paid, it was less but the negotiating power we once had is no longer valid, it has expired big time. You might still find a decent dealership but you have to look very very hard, as if they are non existent. Thank you for reading my disappointment and Kia just went out the door... better pay a little extra and get something more decent and hopefully engage in a better customer service experience.

I have been a loyal Kia customer for many years. I have purchased vehicles from Kia of Saint Cloud. The Dealership is in Saint Cloud MN. I had a 9:45 appointment for an oil change for my 2004 Silverado Pickup, which I purchased from the Kia dealership in Saint Cloud. When I talked to the Service Writer, he advised me that my truck would not be done until 11:30! I said I made the appointment for 9:45. He said, "Sorry, I have other vehicles in front of yours". What? THAT's why I MADE THE APPOINTMENT! I said, okay, I guess I will have to just wait. While I was waiting, I went and visited with Jeff Welk. A salesman, and good friend of mine. He sold me two vehicles from the Kia of Saint Cloud dealership. As I was chatting, the Service Writer came up, interrupted me, and informed me that the Brakes no longer worked on my truck! He stated that a brake line had burst, and it would cost me $100.00 just to be diagnosed! My Brakes worked when I brought the truck in. WHY should I have to pay for a defect that was caused by their technician!? I will NEVER EVER go back to this dealership. I am sorry. I like Jeff Welk. I will miss him. But, I was treated terribly. Thank You.

Clay Lechner

1202 Cypress Road

Saint Cloud MN 56303

[protected]

P.S. This is only PART of the whole story. AAARRRGGGHHH

The passenger back door, inside panel had a sharp object from within pierce through and rip a whole through the door. We brought the SUV to Kia for one of the multiple recalls and brought it to their attention. We were told they will see if they can replace the panel. On another occasion we brought the car in for another recall and mentioned the door again, this time the manager of the service department said he will look into it. At this time a second object started to poke through and you could feel it. It did not tear yet. The manager never followed up. On the last recall I again brought it to their attention, this time I was told that they would replace it as long as I opened a case with Kia. I was given a number and called up corporate to open a case. The case was opened and I received a callback stating they cannot do anything. I was told I need to pay out of pocket to replace the door panel. This SUV was not even a year old and has had multiple recalls on it, and now I am being told I have to pay over $1000 to fix a defect. They escalated the case and someone called me back. I was told they would gift the repair and I will receive another phone call. Today I received a call and was told that they cannot fix it and I have to pay. This came from higher up in Kia and not the service department. I asked if I went back to the service department and spoke to the same manager will they reconsider. I was told, it doesn’t matter what the manager of the service department says, they will not do it. This is only happening to one door panel, and the second object is in very close proximity to the first. You can clearly see it is a defect and it is happening again.

This is the second time our vehicle ran out of oil no warning light came on that we were low. My husband said "let me check the oil", it's a good thing he did, our car was shaking. Why are we losing oil (no reason that we can figure out), we have an appointment for May 3rd, I think Fred Beans in Langhorne should see the vehicle sooner. This happened I can't remember the first time, should be on file at Fred Beans & this just happened yesterday 4-3-2023

February 16,2023 Service 1 performed and I was advised my drive belt needed to be replaced. Quoted $50 part,15 minutes labor.

March 9,2023 Drive belt replaced charged higher than quoted price. After discussion original price honored. After driving approximately 60 kilometers high pitched squealing noise appeared. Notified service department and scheduled to have driving belt checked.

March 29,2003 1 hour after car went into garage I was informed the belt was fine and the noise was the result of my front breaks. Insisted my car was unsafe to drive and requested my permission to replace brakes. I declined brake replacement at this time and service advisor presented me with a charge of $25.24 for the labor involved to check my brakes .I was not asked to authorize any further assessment of my car beyond the drive belt. The service advisor became quite indignant that I was not going to have my brakes replaced $661.19

I perform routine maintenance on my vehicles and the way in which this was deal with was unprofessional and under handed .I have no trust in the service advisor (Alyssa Leboldus) or technician 5065.As a result I will no longer service my KIA vehicles at this dealership nor will purchase any vehicles from this dealership in the future.

Hello I have complaint with knoxville kia. I have two recalls on my 2014 kia sportage I have an Appointment on march [protected]@9:40. I called to see if I could drop it off and get a rental car so I could still make it to work. I was told it would only take an hour and could not be given a renal car for such a short time span. So I tried to reschedule, the times they have available i can't make make due to work schedule. I think that's crazy your company has all these recall but can not work with me so I could drop it off to get replaced. All this is a inconvenience to me. When i went to Kia On Callahan I was able to get a rental on the day receiving an oil change. Hopefully soon I could get the recall fixed. Thanks.

Nikki Robinson

[protected]

I had the absolutely worst shopping experience ever at kia of frisco in texas. Me and the wife took off work drove 3 hours got a hotel for the night because we had a 9:30 am appointment. Get to the dealership and are informed that the vehicle we were told was available was not. Then we made a deal on one and received a call the next morning that another salesman sold it. Now there saying that they can’t find another one like we wanted.

Corporate needs to have a talk with kia of frisco about how they conduct business. Because of my bad experience with Kia of frisco I will never consider anything associated with Kia.

Hello I made an appointment to Kia lincoln regarding my sticking steering issue on my 2016 Kia sportage , I made an appointment with them to diognose this issue , they looked at it took it on a short trip around the corner and diagnosed it as a tracking fault , taken the car to be tracked to discover it’s perfectly tracked ,,, still have this same issue with the steering , I’m having to adjust it all the time (fight ) to keep the steering straight when around 50mph to 70mph on a straight rd ,, this is quite a common issue when I’ve looked into the issues what other people have had with this ,, mine is getting worse by the day ,, I am an engineer by trade and I’ve driven someone’s kia sportage now of the same year and have to say theyres does not stick at all , apparently he had this issue in 2017 and kia ended up putting a new steering rack in his car ,, I’m writing this complaint to you as I feel that kia has just flogged me off with the east get out Claus with saying it’s my tracking when what kia should have done was taken the car down the bypass at 60 mph with a passenger in the car then they would notice the issue I am experiencing,, please can you assist in my enquiry as we love this car to be bits and we feel the only thing that’s letting this car down is the steering problem ,, thank you and I hope to hear from you soon

Paint peeling off Front bumper and roof rails on my 2011 silver sportage

Rust and Paint Peeling (Cadenza, Rio, Sportage, Sorento, And Spectra)

Just like cancer, early detection is the key for your Kia to survive rust. That's why you need to know to prevent rust or stop it from spreading at an early stage. Kia models like the Cadenza, Rio, Sportage, Sorento, and Spectra are rust buckets, so it's either you avoid them or brace up for what's coming. Besides destroying the car's aesthetic value, rust can compromise the structural integrity. It can eat away components of the car, thus compromising stability. In addition, rust can damage the fuel tank housing, chassis, engine mounts, wheel wells, and other parts.

Paint peeling is a consequence of a poor paint job or exposing your car to the sun's ultraviolet rays for too long. Paint peeling problems are usually common among Sorentos and Optimas.

Engine light came on took truck to dealer on 3/24/2023 was told engine needed to be replaced. Truck only has 79096 miles on it. The engine has completely died after diagnosis. The dealer will not replace engine and states that since i am second owner of certified used vehicle the powertrain warranty has expired. I am at a loss since my vehicle is still in great condition. Can't get assistance from dealership and VIN is not coming up under the kia settlement. Would like engine replaced its only fair this car is still practically new and the warranty should be honored and also Kia is aware that these vehicles are failing in terms of engines. I am a loyal customer this is my second Kia. Email address: K.[protected]@ymail.com

I truly believe I have a Lemon car. Since I bought car in August 2019, it has used a lot of oil and engine light comes on. I have had it checked several times and it was usually the cam shafts were forward more the they should be. That's the way the guys explained it. Right around 3 years old the rear camera has a short($1,000 for new camera), One window won't close if I open it all the way down, there was so many things wrong with the car that it was cheaper to put a new engine in it. I'm still paying on this car. Definitely could not afford that. I researched this car and thought It was a Quality car, maybe if it wasn't a lemon car. It's not like I can afford another breakdown. I do not feel safe and secure in this car.

How can you help me out? I really like the Souls , but just so disappointed in the car. Please help me out.

The daily occurrence of a 100% Spanish speaking commercial in my English speaking country is unacceptable.

Please do not encourage the immigrants to NOT learn English.

I understand your desire to sell, but what about the 800 million English speaking people you are angering? Do you even care at all? Doubtful, but I will be anti-Kia for the rest of my life due to your discriminatory commercial and I will encourage the world through my podcast to reject Kia for the communistic company they appear to be.

This is AMERICA! LEARN AND SPEAK ENGLISH OF GET THE HELL OUT OF THIS COUNTRY!

We will not change our language to suit immigrants! We will not tolerate your interference in our daily affairs.

You WILL speak English in this country or you will have this type of attitude forever. The only word for your actions is "stupid'.

So f u if you don't stop I will f u every kia I see.

Welcome to America ahole.

We have a 2021 Kia K5 which we bought in December 2020. At around 4K miles, the check engine light came on. The first couple of times, we thought it was the gas cap was on incorrectly. The third time, we took it to the dealership service center. We were told that we were putting wrong gas in the car. We started putting only tier 1 gas at that point. Two months later, the check engine light went on again. We took it to the dealership again and were told that it needed a new differential sensor and that they would call us when it was in. Two weeks later, having received no call, we called to inquire about the part. We were told that it was in and to bring it in. When we brought it in in April 2022, they had ordered the incorrect part and would need to order another time. I was irritated and took it to another dealership in May. The other dealership put the new part in the next day. Check engine light came on again after a couple of months. We returned to the original dealership because it was closer. They ordered a part. Again, no call and we had to call them again. We took the car in and had the 2nd part replaced. This was in January 2023. Two months later, the check engine light came on again. We took it back to the dealership and they could not diagnose the issue. On March 6, they opened a Corporate ticket. We took it back on Monday March 13 and they kept it all day. No repairs were made and it was sent home with no check engine light on and the Corporate case was closed. On Wednesday, March 14, we took it in again for the same check engine light issue. It was there all day. Again no repairs were made the technician thought it was the wiring harness but wasn't sure. I called Corporate this morning and was told that the case was not issued until Wednesday. By now, I am really angry. They want my car for a week or so to determine what the problem is. They will not provide me with a rental. I spoke with an attorney but they have not gotten back to me. I am sure that the issue is that now it has gone beyond the 18 month point, in spite of it taking a year of trying to fix it. I am not sure this was not deliberate.

I have purchased "KIA SELTOS 2023" from Dubai and I shipped it to my country Tunisia.

The car was new, and it is supposed to be under warranty as I have been told by the dealer (Tunisia) before purchasing it.

During the registration process, I went to the dealer (Tunisia) to ask for the technical specifications of my SELTOS. They said we do not have any idea about your car we only take in charge the cars we sell...

I asked for the genuine spare parts and maintenance plan, they said they are not able to provide.

If Kia dealer is not able to provide this basic services, what can I do to keep my car in good conditions?

Furthermore, I tried hundred of time to contact KIA company (Seoul) but I only receive read receipts and nothing else.

If someone can provide me assistance, I would be more than grateful.

2019 Kia soul turbo... purchased new only 18 months ago and motor is blown. Kia will be replacing the motor. The issue is now with customer service. I am trying to get information on rental car coverage as it will be in the shop for at least a month.

at least 6 hours on hold so far and i have also left my number as requested if i didn't want to hold and "my call would be answered in the same order it was received.

Finally got through to someone who was pretty nice . he had to put me on hold to call the dealership to find out why they did not assist with a loaner or rental car. 30 minutes later the phone was picked up by a woman that was obviously unhappy with her life choices. She asked "what do you want?" i told her i was on hold for someone else, she proceeded to hang up on me.

next time i got through the "person ?" who answered by the supposed name of Vin was horrible. Condescending, loud, know it all who could not shut his mouth long enough to listen to what i was saying. he told me that i had not already called, that he absolutely needed all sorts of information that the other person did not need. Even after screaming at him and having a shouting match to get him to shut up for 30 seconds he still regressed back into his incompetence. one particular part that stands out at the moment is him asking what. in my opinion was wrong with the car. I had already told him the car has already been diagnosed at a kia dealer and the replacement motor had already been approved, how would it have been my opinion and why did he need this information. this has already been established as fact by Kia dealer and corporate. he further proceeded to make an attempt to tell me no rental car benefits are available which was a blatant lie.

It may not be appropriate in todays woke society but if ihad been in front of him i would have put him through a wall!

I have only touched on a very few of the issues that i had with this FN S.O.B.

Kia should be embarrassed and ashamed. I will most certainly be reporting on my experiences with every agency I can find not to mention all social media platforms.

If KIA would like to start to make this right have "Vin" c ome speak tyo me like that in person, id like to see how that goes.

My car was stolen, I Ask KIA Of Conyers to fix it they tell me they could not fix it because I did not buy the car there I'm truly upset I have purchased 4 cars from that Kia of Conyers and now they cannot fix my car it's not my problem That this ignition module was not put on the car no matter where I purchased it from it should be fixed at any KIA. But now I'm hearing the parts of being on back order the ignition switch my car has been in the shop going on 4 weeks and this is being an inconvenience and a concern problem for me because I cannot afford to be paying these car rental fees at the certain amount on your insurance you have to pay I feel like Kia should give the consumers whose waiting on parts in these cars some kind of help with car Rental while we're waiting on these back orders. Had to take my car somewhere else. Anita Tyrus James [protected] Thanks

I bought a 2022 Kia K5 traded my car in on the 17th or 18th of February and then my auto payment went through on the old car that should not have happened and then I called the dealership and told them and they said my financial company would give me the money back okay I waited and then on the second the check finally made it there my auto payment went through on the 26th and so after I called them they decided to write a smaller check and that way I can't get my auto payment back plus today is March 13th I have no paperwork on that car

After owning two Hyundai Sonatas, I purchased two Kia Sportage's in 2017., an LX and a Turbo. I've had very little problems: radio and heater control knobs broke off, Passenger side remote mirror had to be replaced, drivers' side outside door handle fell apart and had to be replaced, plus several other problems that

have manifested themselves in the last two weeks. My biggest complaint is that I just had to spend almost $2,000.00 to have my wife's Mineral Grey Kia be completely sanded down and repainted because the clearcoat finish was completely burned off. Car has 26,000 miles and is waxed every 6 weeks. My silver Kia Turbo looks fine, no finish problems.

Before Christmas last year our Kia Sportage (2016) developed a strange rattle at the back right hand side of the car. Due to closures over Christmas the earliest it could be looked at was on 10th January. After the service we were advised the steering intermediate shaft needed to be replaced. We were informed the service center would contact us when the part arrived. After waiting approximately 6 weeks, and having not heard from Kia we called them. We were advised they had the part and it had arrived a week or so prior. The car was booked in to be fixed on 6th March and they would need it for most of the day. At 5pm (when the service center closed) we were still waiting to hear from them. Finally someone called at 5:15pm to advise the car had been fixed and we could collect it. As it was after hours they keys would be left in the glove box (wrapped in foil) and we can use our spare key to access the car. Immediately I noticed the car had not been fixed and the rattle was still there and very obvious. I'm assuming the car was not taken for a test drive after the new part was fitted. When I called the service center again they advised me to being it in first thing this morning (7am on 13th March) and they will have a look at it. I was served by Ahmed Raza and advised they would need the car till 2pm. I sat and waited till 10am when Ahmed then advised me the problem is the rear shock and they would need to order a part, which may take up to 2 weeks. After advising him the car needed to go for a rego check, as the rego is due this time next week he replied with a 'Yep' and looked at me with a blank expression, and when I responded that wasn't good enough he said he couldn't do anything. I asked to speak to the manager. Ahmed went and spoke with the manger, who did not come and speak with me as requested. Ahmed said they could do a rego check on it, but I would need to come back another day. I've spoken to another mechanic on my way home and I will be taking it to them to do the rego check. Unfortunately I have to return to Ryde Kia Service Center for the rear shock to be replaced, but as soon as I'm able to stop using your service center I will. The staff their need urgent customer service training and your managers need to have some level of confidence and expertise in how to deal with complaints. Your team also need to ensure they follow up with customers when they say they will. We should not have to chase your staff when they advise us they'll contact us. It is extremely disappointing and a terrible way for me to start an already very stress week. I will not be recommending your service center to any of the local community and if anything I will be warning people not to use it.