KIA Motors review: Did not provide defective tire as requested by customer

Jenkins Ocala, Fl. gave me an appointment after two ORANGE ! registered on my car. Also, a recall was in order because the top of the car molding FLEW OFF and hit someone. This is the 3rd recall in a year.

After five and a half hours of waiting no molding was available, meaning I have to return again. Plus I was told my tire had a nail in it. I asked to see the tire, Refused. I asked for a picture of the tire where the nail was. Refused And i asked for either the tire or the nail. Refused.

In accordance with Florida Statute 2023, customer needs to be given the items that were replaced. Also in accordance with same statute, customer is to be asked how they intend to pay. I was denied using the same AMEX card I purchased the new car with unless I paid a SURCHARGE. I asked for the posted DISCLOSURES on using AMEX but there are none posted. Another breach of the Florida Stature.

I am requesting a credit for the tire of $279.28 or I will be litigating.

I tried to file online but the KIA website for CUSTOMER CARE is also deficient. It does not recognize my Vin # nor will it allow me to upload the documents in support of my claim. I do expect an answer from someone like you or Jenkins Ocala, or perhaps the moon. But if not within five biz days, I will be taking court action.

This email does not CONSTITUTE the entire grievance of my complains should we go to court.

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