KIA Motors

I leased a 2021 KIA Seltos SX from KIA Capital Expressway and after short 13K miles the reverse gear failed to work stranding me at night at the grocery store parking lot. I had to call my wife to pick me up and used a towing service to get the SUV back into our driveway. The next day I made appointment to have it towed into KIA Service where I leased it but they refused to offer me a loaner to get around to my work and child school daily. After a week they discovered the reverse gear had broken and authorized me a loaner for a few days while they repaired the transmission. A few short months later the transmission overheating light came on after just a short drive, I had to pull over and let it cool down for a couple hours to be able to safely drive it again. Then this repeated with my family out of town heading out on vacation, again pulled over and had to let it cool a couple hours. Upon return I called service and made appointment, they service team took a day or two and suddenly called saying it was not the transmission but the dual-clutch that was overheating and there was nothing they could do to fix it, they recommended I not drive in heavy traffic and always allow a couple car lengths in front of me so I would not be in touch and go traffic which overheats the clutch. That was all they did was tell me to stay away from heavy traffic. I found that impossible answer and tried to get them to give me a new vehicle and reimburse me for the lost time and tows and basically requested they have KIA HQ put out a recall and repair like every car company I have leased or purchased over my 67yrs of life, never had a service dept abandon me like this ever. The car continues to overheat now 6 months at end of my lease contract I went back in to try to get discount or some relief for leasing me a lemon, the sales and finance manager decided to reduce the trade in value of the Seltos by $3,000 due to the service issue of the transmission saying they dont want to have it on their lot due to the issue will pass on to someone new. As I complained to the service manager he went on to tell me that it was only me having issue and he sold one to his neice who has no problem, essentially degrading me as a liar or some low life for complaining that the car they leased me has been bad since I rode it off their lot, what a pitiful excuse for a service manager to say such stuff. Today I went out on the KIA Complaint board and to may dismay I see others complaining about the exact issue with the exact model car (2021 Seltos SX Turbo, top of the KIA SEltos line). I tried to call back to the service manager and sales/finance manager to inform them that several other complaints of the exact transmission failures and it was not just me complaining, but no one would come to phone to help me. This same complaint board shows only a small percentage of service issues are resolved, clearly KIA has issues and their service depts are making their clients feel like they are responsible for the defective transmissions. This is corruption and it is not acceptbale to me!

Kia 2019 Forte LXS IVT purchased on 3/17/22, Internal bubbles are appearing within the AV radio screen. Brought my car into the KIA dealership located in Branford, CT 06405. And have attached the message from the service mgr who states he submitted a claim for a replacement which was denied. Having this issue on a 2019 car is unacceptable. I would like to have this issue fixed/AV replaced. My email address is [protected]@aol.com and cel#[protected].

I bought a new Telluride today and just got a call that they say I bought the wrong one and need to bring them an additional $7,000.00 or bring it back. If this is true and I have to pay that or take it back I’m going public on this everywhere I can. This is not how you do business. This is the only vehicle we ever discussed and they sent me videos of only this car. They say the one I bought is a white one which cannot be true as my wife hates white cars.

Bought brand new in 2016, serviced and oil changes at Kia dealer its entire life. Last oil change December 2022. No issues reported from Kia. While driving noticed car was overheating. Didn’t want to drive so had tech come to my house. Diagnosed blown head gasket. Drove to service repair shop for second opinion., blown head gasket. Lost car for 3 weeks while being repaired and bought a new Kia Sportage because I needed a car to drive. Kia should reimburse me for the costs of the blown head gasket or a rebate on the purchase of a new Kia Sportage.

Lost complete power while driving vehicle on several occasions. All Dashboard warning lights come each time. Took vehicle to Kia service, but technician was unable to duplicate issue and charged $150.00 for diagnostic test. Service technician did replace High Voltage fuse and later hybrid battery and though this would have solved the issue. Do not feel vehicle is safe to drive.

I have been in contact with over 3 months with kia in vero beach,fl, manager named demetrie .I paid on 10/15/2022 a kia optima from janette,in vero beach,fl. I paid $32,000 cash! Im a loyal customer of kia for know 15 years. I spoke 2 months ago with manager named,demetrie,regarding issuing me a $800.00 refund check from kia. It has been over 2 months,and i still have not received my $800 refund check from kia,for the leather i paid for ! Im not happy! Please rectify this situation asap! i want my money back as promised by demetrie! This is consumer fraud! If i do not receive my refund check of $800.00 asap, i will be making a police report,and contacting all legal and governmental agency's that u abide and are regulated by! I prefer to drive to kia, and personally pick up my check.

For the past 3 years I have been taking my 2013 kia optima since my headlights are dangerous low. I assumed they are just pointed down but the dealership states that they have raised them as much as they can. They suggested that I buy led highlights. I have almost got in a bad wreck because the headlights are very dim. I can't drive my car at night anymore because of my headlights.

Boomer kia has my record about my headlights.

- Truck was towed in on 2/23/2023 due to flashing lights on

dashboard/shut/off. - The tech rep Robert Sparks said the problem was bad battery. Battery was replaced.

- 28 Feb 2023, the same issue occurred. This time the service rep Mr. Sparks told us it was the alternator. The rep stated that it was the alternator and that it had to be replaced. The rep informed us that we needed to tell the company that replaced our alternator that it was defected. We informed the rep that they were the one that replaced the alternator. It had been replaced by KIA motor three times in the pasted 4 years. I called to speak with the service manager concerning my vehicle and was told that Mr. RT Ives replaced Mr. Sparks as the Tech Rep and called stating that the problem was the alternator assembly cable was corroded and the part needed to be replaced and ordered. The truck has been in the shop for about 4 weeks.

- The next day the new rep Mr. Ives called to say that now the problem was the Alternator assembly cable and that they needed to drop the exhaust system to replace the cable and that would cost me $400.00 more dollars.

- We continued to contact the rep to find out the status of our vehicle with no response until the cable had been replaced. Once the cable had been replaced, RT Ives asked if we wanted to replace the starter (the starter worked when we dropped the truck off) we said NO! He then stated that the truck didn't start and needs a new starter. The starter was replaced ready to go. I was very disappointed with the service and the non-assistance in my plight. MY VEHICLE WAS IN THE SHOP FOR FORTY-SEVEN DAYS (47) and we had to make other arrangements and financial ways to get to work. Which was an inconvenience to say the least. During this time at no point did the KIA dealership offer the loaner car and would not let us used the10 % Military discount because they had discount us 10 % already. We end up paying $1,842.90 for all the repairs. THAT IS UNSATISFACTORY. IF THE CABLE ASSEMBLY PROBLEM WAS DISCOVERED IN THE BEGINNING IT WOULD SAVED US ALOT OF MONEY. ALSO, I DISCOVERED A TECHNICIAN TOOL UNDER THE HOOD WHEN WE OPENED THE HOOD TO CHECK FLUIDS LEVELS. BAD PROFESSIONALISM AND BAD BUSINESS PRACTICE !

Our Kia Sorento 2014 has been having paint issues. They paint has been coming off in several places and it seems like it will continue peeling off. It’s very frustrating since what we payed for the vehicle doesn’t match the quality of the paint. I will never buy a Kia again and when they ask about my experience with my my Kia I always said to them not to get a Kia.

I purchased a 2016 brand new Kia Optima in October of 2016. After approximately 2 1/2 years the engine blows. I had no idea what I was going to do for a vehicle as I was borrowing from family members to get back and forth to work. No recall was sent out regarding the engine failures they were having so I didn't know to take it to the dealership. When I called and told them what had happened, they said, "oh yeah, there's a recall on the engines, bring it in and we'll diagnose it". I took it in and sure enough they had to replace it. I had to wait 2 months because they were on back order with the manufacturer. When the engine was replaced we were told that there was a lifetime warranty on the replacement engine.

There are 130,000 miles on the replacement engine, and it has been burning oil like crazy for months now. I have called the dealership and Kia Support and they tell me that whoever told me there was a lifetime warranty was completely incorrect, the only warranty on the replacement engine "for my specific car" is the rod bearing. So, now not only is my car burning oil, it is now also leaking oil from the head gasket.

I currently work at a car dealership and my entire service department has stated that my car should not be burning this much oil or leaking oil. The engine only has 130,000 miles on it. The oil changes and regular maintenance is always done.

I own a 2023 Kia Telluride and purchased it in October 2022. I only owned this vehicle for 3 months when I noticed a chip in the bottom of the drivers windshield. No reasoning was noted for the chip. There was never a given time when I knew something had happened to the windshield to cause the chip. The chip was present and was mentioned to Auffenberg Kia dealership when I called in January and spoke to the service department to schedule my first maintenance. They said they would not have time to look at it during that appointment. By the time that I took my Kia in for the appointment on March 24th, the chip had progressed to a crack about 2.5 inches long spreading up the windshield. I spoke to my salesman on that day and he stated, "there is no coverage for your windshield and you did not purchase the Diamond Package." I told him I personally know a person who purchased their Telluride from the same dealership and they were able to get their windshield replaced no charge and they did not have the Diamond package. I feel the windshield should be covered in its warranty. I have also read on line that this has happened to other people who own the 2023 Kia's. I believe this may be an issue with the quality of the windshield. I am not familiar with the windshield company. I have now been told that there is a back order on the winshield for my 2023 Kia Telluride because it is soo new. I was hoping to have windshield replaced by our family vacation on June 2nd. There is no obvious reason why the windshield should have chipped in the first place and now i Have this expense after only owning the vehicle for a few short months. Very ridiculous!

My 2018 Kia Niro PHEV requires a Lower Grille to complete the repair and be roadworthy. The part no. 86560G5310 was ordered from Fred Beans Kia, Mechanicsburg, Pa. and they informed it is on a nationwide backorder with no ETA. My car has been unusable since 2/20/2023. This part is made to exacting dimensional and material standards, and it goes against the insurance company's and body shop's policies to use anything but the OEM part in this case. As you can imagine, it is costing greatly for me to have alternate means of transportation and I need resolution as soon as possible.

I've placed a purchase order on a new Kia Carnival 2023 with a dealership, it's been more than 2 months now waiting for the car and nothing has come yet for that dealership with the specs I wanted but I see many dealerships across the country receiving the same type of vehicle I am interested in, and not to mention the Markups some dealerships are adding taking advantage of customers. If another dealership gave me the same price that is close by with no markups, I would get it now. I called the 800 number for Kia corporate on Friday March 31st to get a follow up, after putting in my case number they decided not to answer, still listening to the elevator music for over 1:35:45, of course they know why I am calling...

So dealerships across the country are receiving the one I want and they are fulfilling orders to be placed on the lot for show but a legitimate special order request, pending purchase is not being fulfilled... You see how much they care about customers, maybe it is a sign to go buy another make since their engine's for many models are taking a dive and the newly announced recalls... Also before I forget, the added accessories that I really don't care much for which is overpriced of course so dealerships make more $$$ on the side... what is the deal with that? These added accessories should be something you throw in with the purchase to tell the customer "Hey, because we care and we want you to like us and leave us a good review, here's some free accessories so you feel that we can be nice, its not enough they are getting processing fee of $899, not all dealerships though, also the added freight fee's ~$1400 and used to be less than $1000, that's more commission and it is non negotiable". Go figure!

I know Kia will ignore this post like they've done many other posts but its good that I am able to contribute to their attentiveness to important issues. What a SAD time for consumers, after COVID everything went downhill, it can be better but they've realized they can take advantage of the situation and manufacture vehicles as needed and avoid overstock to save and make more money... MSRP was never the price we paid, it was less but the negotiating power we once had is no longer valid, it has expired big time. You might still find a decent dealership but you have to look very very hard, as if they are non existent. Thank you for reading my disappointment and Kia just went out the door... better pay a little extra and get something more decent and hopefully engage in a better customer service experience.

I have been a loyal Kia customer for many years. I have purchased vehicles from Kia of Saint Cloud. The Dealership is in Saint Cloud MN. I had a 9:45 appointment for an oil change for my 2004 Silverado Pickup, which I purchased from the Kia dealership in Saint Cloud. When I talked to the Service Writer, he advised me that my truck would not be done until 11:30! I said I made the appointment for 9:45. He said, "Sorry, I have other vehicles in front of yours". What? THAT's why I MADE THE APPOINTMENT! I said, okay, I guess I will have to just wait. While I was waiting, I went and visited with Jeff Welk. A salesman, and good friend of mine. He sold me two vehicles from the Kia of Saint Cloud dealership. As I was chatting, the Service Writer came up, interrupted me, and informed me that the Brakes no longer worked on my truck! He stated that a brake line had burst, and it would cost me $100.00 just to be diagnosed! My Brakes worked when I brought the truck in. WHY should I have to pay for a defect that was caused by their technician!? I will NEVER EVER go back to this dealership. I am sorry. I like Jeff Welk. I will miss him. But, I was treated terribly. Thank You.

Clay Lechner

1202 Cypress Road

Saint Cloud MN 56303

[protected]

P.S. This is only PART of the whole story. AAARRRGGGHHH

The passenger back door, inside panel had a sharp object from within pierce through and rip a whole through the door. We brought the SUV to Kia for one of the multiple recalls and brought it to their attention. We were told they will see if they can replace the panel. On another occasion we brought the car in for another recall and mentioned the door again, this time the manager of the service department said he will look into it. At this time a second object started to poke through and you could feel it. It did not tear yet. The manager never followed up. On the last recall I again brought it to their attention, this time I was told that they would replace it as long as I opened a case with Kia. I was given a number and called up corporate to open a case. The case was opened and I received a callback stating they cannot do anything. I was told I need to pay out of pocket to replace the door panel. This SUV was not even a year old and has had multiple recalls on it, and now I am being told I have to pay over $1000 to fix a defect. They escalated the case and someone called me back. I was told they would gift the repair and I will receive another phone call. Today I received a call and was told that they cannot fix it and I have to pay. This came from higher up in Kia and not the service department. I asked if I went back to the service department and spoke to the same manager will they reconsider. I was told, it doesn’t matter what the manager of the service department says, they will not do it. This is only happening to one door panel, and the second object is in very close proximity to the first. You can clearly see it is a defect and it is happening again.

This is the second time our vehicle ran out of oil no warning light came on that we were low. My husband said "let me check the oil", it's a good thing he did, our car was shaking. Why are we losing oil (no reason that we can figure out), we have an appointment for May 3rd, I think Fred Beans in Langhorne should see the vehicle sooner. This happened I can't remember the first time, should be on file at Fred Beans & this just happened yesterday 4-3-2023

February 16,2023 Service 1 performed and I was advised my drive belt needed to be replaced. Quoted $50 part,15 minutes labor.

March 9,2023 Drive belt replaced charged higher than quoted price. After discussion original price honored. After driving approximately 60 kilometers high pitched squealing noise appeared. Notified service department and scheduled to have driving belt checked.

March 29,2003 1 hour after car went into garage I was informed the belt was fine and the noise was the result of my front breaks. Insisted my car was unsafe to drive and requested my permission to replace brakes. I declined brake replacement at this time and service advisor presented me with a charge of $25.24 for the labor involved to check my brakes .I was not asked to authorize any further assessment of my car beyond the drive belt. The service advisor became quite indignant that I was not going to have my brakes replaced $661.19

I perform routine maintenance on my vehicles and the way in which this was deal with was unprofessional and under handed .I have no trust in the service advisor (Alyssa Leboldus) or technician 5065.As a result I will no longer service my KIA vehicles at this dealership nor will purchase any vehicles from this dealership in the future.

Hello I have complaint with knoxville kia. I have two recalls on my 2014 kia sportage I have an Appointment on march [protected]@9:40. I called to see if I could drop it off and get a rental car so I could still make it to work. I was told it would only take an hour and could not be given a renal car for such a short time span. So I tried to reschedule, the times they have available i can't make make due to work schedule. I think that's crazy your company has all these recall but can not work with me so I could drop it off to get replaced. All this is a inconvenience to me. When i went to Kia On Callahan I was able to get a rental on the day receiving an oil change. Hopefully soon I could get the recall fixed. Thanks.

Nikki Robinson

[protected]

I had the absolutely worst shopping experience ever at kia of frisco in texas. Me and the wife took off work drove 3 hours got a hotel for the night because we had a 9:30 am appointment. Get to the dealership and are informed that the vehicle we were told was available was not. Then we made a deal on one and received a call the next morning that another salesman sold it. Now there saying that they can’t find another one like we wanted.

Corporate needs to have a talk with kia of frisco about how they conduct business. Because of my bad experience with Kia of frisco I will never consider anything associated with Kia.