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KIA Motors review: 2018 Kia Sorento engine recall

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1:10 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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Nearly three years ago, I dropped my vehicle off at the Dealership with my recall paperwork. The service manager, at the time, asked if he could keep my vehicle overnight. Of course, I said. I informed him that I used my vehicle for work. He mentioned that he could not give me a vehicle. I informed the Service manager that I was burning 4 quarts every 1,000 miles. He asserted that he has to keep the car overnight and I would have to figure out how to get to work. I left. I attempted the same drop off attempt again. I am not sure of the dates; It is definitely in the computer system. Time went on and my vacation came up. I decided to drop the car off the third time. At this point, there was a new Service Manager. He was very friendly. I explained everything to the Service Manager.

He mentioned that he would have given me a vehicle to drive during the overnight test. At this point, he asked how man miles I had. I wasn't sure at the time. I went to the vehicle to check the mileage and it was a little over 100,00 miles. I gave him the number and he said it was out of warranty. Now I am stuck paying for a broke vehicle.

Claimed loss: I, also, started going to Take 5 because they have free refills. Yet, I have to drive a distance to the shop to get refills which I spent more on gas. Now, I can't drive the vehicle and I am for a car I can't use.

Desired outcome: I'd like some monetary refund and apology. I would like a new engine and a payoff of the vehicle.

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