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KIA Motors review: Defective tires need to be replaced

C
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1:22 pm EST
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I bought a KIA Sorento from United Kia of El Centro. The car was purchased in March 2023, and we opted for premium maintenance service every 5,000 miles. This service includes regular oil changes and tire rotation and balancing. However, we've encountered an issue: all the tires are wearing and tearing at the edges, although the middle tread is intact. We reported this to the dealer, who responded that the tires were unsuitable for our region's high temperatures, which often exceed 112 degrees Fahrenheit. Other tire shops confirmed this assessment. KIA filed a claim with the Continental Manufacturer, and I was directed to their local distributor for an evaluation. The distributor, however, informed me that Continental's warranty does not cover this issue, showing me their zero-mileage warranty policy on his computer. Upon inspection, they concluded that the edge wear was normal, occurring when turning left or right, despite the adequate tread measurement. They offered a 35% discount on four new tires, but I believe I shouldn't have to pay for replacements when the current tires are defective, having only 20,000 miles on them. The dealer agreed to replace one tire free of charge, but I argue that all four should be replaced, considering they appear new except for the worn edges, which pose a safety risk. I'm paying $1,000 monthly for this car, yet the tires seem to be valued at only $50. If this is the kind of service KIA and Continental offer their customers the will be the first and last time I purchase a KIA.

Desired outcome: REPLACE ALL 4 TIRES AT NO CHARGE BECAUSE THERE DEFECTIVE AND ARE A SAFETY ISSUE TO MY FAMILY AND ME.

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