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not honoring online advertisements
11/1919 4:30 PM So i go to order at my local kfc Go to cashier and ask for the mix and match 2 for $6.00 There were several options either chicken sandwich chicken pot pie Famous Bowl and several other items I was going to order four of the chicken pot pie and four of the famous bowls that would have completed my order but the young man cash register said...
chicken
I ordered the $20 fill up meal that was supposed to be extra crispy. The chicken tasted like it was days old and was absolutely disgusting. The large sides should be classified as individual sides they aren't even filled to the top. The entire meal found its way to the trash can. It's absolutely ridiculous to spend money on something for my family no one could eat
Read full review of KFCsuper mega deal spicy
Thiss consider this as complaints.
This is the second time i faced the problem which rm time of delivery updated online.
Today i ordered one supermega deal, delivery time i clearly mentioned 8.30 pm in site.
My order no [protected]. Delivery boy delivered at 6.30 pm. I rased a complain and they admitted their fault. And told me they call me back.
Till now no one responded. Since the food is now not hot and not crispy, i am going to put in micro owan to make them hot and eat as my son is hungry now !
We r very disappointed... !..
I just received fresh one at 9.30 pm from delivery boy, and gave back old one.
Anil
QATAR
[protected]
order ticket 2225
Ticket reads 2:23 time Order fill up meal 20.00, large coleslaw, 2 large mashed/ with gravy, 4 biscuit. Received chicken alright, lg coleslaw fine. Mix up received 2 mash no gravy. I ordered one mashed with gravy and 1 large mac and cheese. Then I called repeatdly. Called no one answer. called for the next 3 days. Now call on sat 11/16. ansered talked to...
Read full review of KFC16 pc bucket - 4 lrg sides
On November 13th for Dinner I ordered a 16 piece meal that comes with 4 large sides. Upon returning to the Army Base (Ft Wainwright) and sitting down with my family I found only 2 of the sides and missing the 2- Mashed Potatoes. Also, the bucket only contained 10 pieces of chicken. I could not see myself driving back off the Army post and to the KFC. I...
Read full review of KFCeverything
I came at 9:45 Google says open until 10:30. You were out of original chicken. I ordered 2 Nashville hot chicken sandwiches and a large meat dew. Was charged almost 9 dollars. I was given a med my dew, 2 chicken little sandwiches. One is grilled to death hard and dry, the other is a wing with BONES on a bun !!! These were supposed to be 2 full sized sandwiches for 6 dollars and everything is disgusting.
customer service
My husband drove thru and ordered the "fill up" and 2 (additional) chicken breasts that he paid for. He does not eat dark meat. When he got home, and we sat down to eat, no chicken breasts. Not world peace, but very inconvenient. I called and said, we didn't receive the additional breasts, and I guess i'm going to have to drive back and get them. The girl...
Read full review of KFCcontinued problems with order
Ordered 8 piece all white chicken meal. Got home, and chicken was inedible. Was extremely tough.
Drove back next day over 30 miles. Returned chicken and manager was extremely rude. Told her that the order was all white meat. She acknowledged me. She replaced the chicken
Drove back home. Chicken was not all white meat. Was almost all dark meat. I feel that the manager did this on purpose. Do not want to have to deal with this manager again.
Would like KFC to make this right.
food
I went through the drive through in Marshall Texas. I ordered the special fill op except with mixed chicken instead of all dark. The service was fantastic; however, the food was unbelievable. The chicken was dried up and shriveled up, the meat was yellow and red the most disgusting. Something I would of never dreamed of from Kentucky Fried Chicken. If you...
Read full review of KFCpayment
A very odd incident and request from manager of KFC and a dumb reaction on my part: Yesterday, 11/10/19 I ordered the 2 for $6 pot pies at the drive thru. Got to the pick up window and ready to pay when the manager said he remembered the Thurs before I ordered the same but my debit card was declined. I had no idea about this except that I was there that day...
Read full review of KFCleadership... lack thereof.
Date of visit: 2019-NOV-09 Time: 1:42 Central Standard Time Manager on site: "Denise" Ticket #: #3709 Upon arrival, there were zero customers on site. The entryway was recently refurbished to incorporate a wide open space upon entry. I asked the cashier order person if it had been a slow day for them. She politely responded no and clarified we had just...
Read full review of KFCorder no [protected]
Hello
I made an order at appoxrimately 8 45 Qatar time online
After almost half hour I called kfc just to confirm my order status.
The guy responded by saying that my order has not been dispatched yet and since it was an online order I was told that information is extracted from the system and order is delivered.Anyways the guy told me that he will dispatch my order right away
25 mins back apppox I called again and I was told that my order has still not been dispatched.I was again told the same story that order will be dispatched right now as the order information was not extracted from the system
The phone operator transferred my call to her manager who did not brother to pick up the call and I eventually hung up after waiting 6 to 7 mins.
Now as I type over 1 hour 20 mins have gone and order has not been processed
Dear KFC please take serious note of this unprofessionalism by Doha branch
I called twice from landline no : [protected].
You can hear recording to verify the genuineness of the issue.kindly look into it
Expected delivery time was 9 45 pm
Email
[protected]@hotmail.com
Cont no +974 [protected]
Solved
product and service. (delivery was fine)
To whom this may concern
I'm extremely disappointed at my order today. Below you'll see the detail.
My order was very simple but what I received was horrible. 2 1/2 piece of chicken and the corn tasted disgusting. This isn't how anyone's order should be handled.
Please let me know what will be done about this. This should never happen again to anyone.
My email is [protected]@optinline.net
[protected]
GRUBHUB
Hello Julio,
Your delivery order from KFC is being prepared. Your food should arrive between 8:45pm - 8:55pm.
Track your order
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Ordered from
KFC
Delivery (ASAP) to Julio Borbon, 1300 Midland Ave, c42 Yonkers, NY
[protected]
Delivery instructions
" call my number and I'll come down stairs [protected]"
Payment Method
REWARD and Credit Card - 0849 $19.07
Order Details
Nov 08, 2019 8:13:16pm
#[protected]-4414196
1
4 pc. Chicken Combo
• Original Recipe
• Mashed Potatoes & Gravy
• Pepsi
$9.99
1
Whole Kernel Corn
• Small
$2.95
Items subtotal $12.94
Delivery fee $3.99
Service fee $1.12
Sales tax $1.17
Tip $3.84
Rewards - $3.99
Total charge
$19.07
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poor service. manager didn't show consign. I feel like a fool
First when I got there I went Drive thru they didn't answer ‘Drive thru suppose to be fast' why it called drive thru but they are busy in there making jokes and not working. So after the drive thru been slow I went inside to place order and it took me additional 10min before someone came to take my order if only I knew how to take orders I could have taken...
Read full review of KFCservice.
I go to kfc at least four times a week and this has been my worst experience yet. First i waited at the drive thru for 25 minutes when i was finally answered Annette a drive thru employee was so rude and unprofessional. I placed an order for 10 piece special. Appearently there wasnt enough chicken to accomdomate my order. Which was being dicussed through...
Read full review of KFCfood. service
Ordered chicken meal for dinner worked later than I thought. I ordered the 20.00 fill up 8 pieces and 2 sides. I upgraded my wings for thighs. Perfect meal I thought. I got home. I had 4 legs 1 piece if a wing. My biscuits was under cooked and broken and flattened from being doughy. Called them they wanted to only give me 2 thighs. Said that's all I will get. Really. That's not cool. I did take pictures. Sides looks fine Rest will go to dogs
service
I live in greenfield ohio, we do not have a kfc here, Two times I drove round trip 28 miles to get chicken both times I home to find my order was wrong, the fist time I orderd through drive thru, I ordered all white orignal dinner with sides, I got a leg, and thigh 2nd time I went inside and ordered orignal breast and a wing, when I got home I again had...
Read full review of KFChuman hair in my kfc potpie!!!
At 11:00 Am I picked up my Order of Potpie, chicken sandwhich, large coleslaw, large gravy, large mash potato and gravy My order number 2320 I went home, while eating my KFC Potpie I found a long black human hair which was really disgusting!🤢🤢🤢 It made me throw up and immediately I felt a strong headache that lasted for a while. I was unable to take any...
chicken/customer service
Last week I ordered a bucket of the 14 piece of chicken and when I got home, which was 45 minutes away I realized I had only got 7 pieces. I called the restaurant and was told I could bring my receipt back when I was in town again and they would fix what was messed up. When I took my receipt and explained my situation the manager was very rude and told me...
new manager
I have been going to this store faithfully for over a year and the store is (was) wonderful. Just recently corporate moved the manager to the Massillon, Ohio store which was a big mistake. The new manager is useless to say kindly. 1st everyone quit and put in their notices, I mean everyone. The food is now cold and they are out of spoons forks, spork...
Read full review of KFCAbout KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
KFC Customer Reviews Overview
One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.
Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.
KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.
Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
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KFC contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 4 4 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 9 9 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone numberExecutive Director
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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