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Food
On 12/24/2020 my husband stopped at the drive thru pick me something to eat up so ce I had been busy and was still wrapping last minute gifts. O was on the phone telling him what I wanted (this was 15-20 prior to them closing early due to christmas eve) so I heard what was said. He ordered livers "we are out of livers" so hot wings " we are out of hot...
Read full review of KFC and 1 commentThe chicken and the gravy
We purchased a 12 piece original chicken and gravy Sunday, 12/20. The chicken was way too salty and the gravy was so salty we had to throw it out. So sorry to see this business go downhill over too much salt Not to mention the wasted money spent.
Desired outcome: Order replaced made with less salt so it is edible.
I was over charged for my bill and giving a receipt
My receipt is very confusing and I was over charged for my bill I would like to understand what happened. I got an apple juice.. 4 pieces of chicken... a muntian dew ... Nachos supreme and a small gravyCan you please call me @ 780_807_8676 thank you
My name is assab mohamed
Desired outcome: Address the matter and a refund
Hard chicken
I'm not upset with the crew themselves they did good. Yet the chicken on all 3 meals was so hard we had to give to our dog. Even my original recipe was too hard to eat. We order this every time but from a different store. I'm not trying to be hard to deal with but $25 on Mac and cheese and biscuits seems to be such a waste of money.
Order
I ordered on Uber eats for dinner tonight (12/13/20-approximately 7 pm). I ordered a 3 piece meal w/fries, lemonade & honey for the biscuit. I also ordered a 3 piece tender meal w/ fries, a Pepsi, 2 honey mustard sauce for tenders & honey for the biscuit. The KFC in Kennesaw GA had run out of chicken so my order was late. What I received was a 3 piece w/no...
Read full review of KFCNever receive what I want
Today we went to your KFC in South Milwaukee. I had a regular coupon for $20. It was 6 pm We wanted all dark filler up which is $20 I should have had only $1.12 tax. Well as usually we couldn't get all dark meat it would be as usual 20 min wait they said we could have given us mostly wings.foe a chicken place it's not at all organized. I think you need...
Read full review of KFCMeal # 13
On 12/9/20 at 1:40 pm, I visited your 208 N. Locust Street, Davenport store the drive thru microphone was broke and a sign was on speaker telling you to pull around. I waited for someone to help me for over 5 minutes. The cashier was Kiya. I ordered the #13 chicken little meal with wedges. My ticket # is # 2219. I ordered wedges & was charged for & received...
Read full review of KFCService at drive through
At approx 3.40pm today was sitting at drive through area at kfc Oxenford for 5mins. A car pulled up in the next order bay and was served straight away - still I was sitting there waiting for my order to be taken.
I compliant to the operator after I had to reverse my car out so I could go into that bay as no one wanted to take my order. All I got was in sorry.
Service levels are not up to standard - won't be coming here again
About general manager simar of kfc dundas trafalgar road oakville ontario for not taking her job responsibly and harassing employee
To whom it may concern. I was hired as a team member at KFC Dundas St Oakville Ontario by their general manager Simar Kaur. First she was really nice to me and told me she will give me the availability according to myself as I was working at McDonald's and was about to quit because I hired at kfc. She said me that as I am hired full time she will not be...
Read full review of KFCNon delivery of product I was charged for
Ordered food for two adults and a young child on Monday evening. Food never came and and child fell asleep hungry. Waited on the phone for 1 hour and 22 minutes to speak to someone at customer service. They were unable to do anything, as they are a glorified answering service that can only take the info and forward it. Two days later and i'm still waiting...
Read full review of KFC21 pieces chicken bucket I purchased earlier on today
Hi kfc I'm sphelele from Durban newlands east I'm very disappointed with the kfc we have here in parlock terrible meat and preparation the meat was still looking awkwardly white inside and dry and dark on the outside I'm going to come to a point where I never ever go to kfc again even though you guys are my favorite even urls slider wraps they are dry with...
Product chicken fillet burger and smart deal
Walk in purchase @
KFC KSA Madina Road
Site No. 12703
Tax Invoice 300056145400003
Order No. #5
Time: 7.30pm
Date: 15/11/2020
Host: Omar
Dear KFC,
This is my second visit to this branch. I usually buy at the KFC on Prince Sultan Road and have always got finger licking good chicken.
On this particular night at the branch mentioned above. I ordered 1 Chicken Fillet Burger for my wife and 1 Smart Deal snacker box.
We live 15mins drive away in Saudia City Compound.
On our arrival home we opened our meals to eat. The chicken fillet on the burger was dry and hard. As well as my piece of chicken on my Smart Deal chicken sandwich. My chicken piece a breast was also dry.
I phoned KFC complaint to complain but the agent on duty was having difficulty communicating in English. I wanted to take the food back but it was late and I had to work the next day.
I would like a refund.
Kind Regards,
Gary Hundley
+[protected]
Service
The service I received thru the drive thru was absolutely terrible.. I had to ask three times for butter and honey.. didn't get any silverware or napkins, had to ask for that.. while the guy at the window has his back towards me engaging in other discussions with his coworkers.. I was absolutely appalled at the service at the kfc in Peoria on 91st ave and union hills around 6:00-6:30 on Sunday evening
Read full review of KFCMissing products
My partner visits KFC drive through (Crownhill retail park, Plymouth) every Friday and/or Saturday evening whilst caring for a young adult with high functioning autism. Due to her needs, as you can imagine she likes everything in specific way & KFC is part of her routine. This is the second time over the last month or so that parts of the order had been...
Double payment
On October 25/20 I tried to place an online order for pick-up at 5:30pm. The order was placed around the 1:00PM timeframe. The order failed to go thru mentioning that the server was down on your end?? I waited a few mins and tried to place the exact order again. I order 10 piece bucket, lg. fries, gravy, mac salad and coleslaw. The online order came out to...
Read full review of KFCHad chicken and salad was horrible tasted double fried
We ordered 10 piece chicken it was done in old oil dark like it was double fried, 3 wings 2 legs no thighs, Nd tube toys white meat was not the normal breast very strange and very greasy. The Mac salad and coleslaw was nasty nothing like kit use to be. We r very disappointed it was the one on lukachuck way chillies bc. contact Wayne [protected]
Raw chicken
I ordered from kfc in red deer on gasoline alley. My order was 3piece chicken meal m stacked meal. My 3 piece meal was raw eith blood in the box. I just recieved a call from the manager from kfc in red deer askn me he will replace my order. WTF. I told him I was just passing through red deer. The manager told me to com back and he will giv me my order. I told him I took pictures of the raw chicken. Is this how compensate customers. I am in contact with news.
Not fresh big crunch
I was in kfc prince street, sydney, nova scotia, canada yesterday. I ordered 2can dine big crunch and I requested a new drop big crunch, this is the second time I ordered with the same guy named Amrinder. We told the lady cashier that we are willing to wait but the guy gave us the big crunch from the warmer. And even if we told him that we are willing to wait he still gave us the one that they have and keep arguing with us.
Product
Hello. I just bought a mixed feast from KFC Moe in Gippsland vic. On arrival at home and getting it out of the bag I couldn't believe yet again how bad it was. Chips aren't even half full. I put the two of them in one and still not a full serve. The actual chicken was terrible batter falling of soggy and so little of it. I took a photo of it. I have never...
Pick up customer service
I phoned in to file a complaint 3 weeks ago. All the details were given to the agent. I was supposed to get a call back with a week. 3 weeks later I have not heard anything from them. All the details were supposed to be noted in this complaint case number: 57SW9N
About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
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KFC contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 5 5 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 11 11 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone numberExecutive Director
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
Most discussed complaints
Cold food, rude customer service 65 (opinions to this review) No Gravy. 8 (opinions to this review) 3 piece big box #8 8 (opinions to this review) Order was completely wrong and horrible customer service 7 (opinions to this review) original recipe flavor gone since 1995. why? 4 (opinions to this review)Recent comments about KFC company
Order was completely wrong and horrible customer service
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