KFC’s earns a 1.3-star rating from 17 reviews and 3467 complaints, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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Food purchase and delivery.
Store location 2970 Alta Vista. Ottawa. No one answers phones. Food is 1 hour 50 minutes late. Took 7 calls to [protected]. They play pass the buck. Got told hold we will contact the store on hold for 20 minutes. Call back. Told we can email them and they'll deliver as soon as they can. Like I'll sit in the hallways for 3 hours. I sat there for 2 hours already so the driver would not have to come up to my unit. Now I'm getting a refund in 5 days. This is absurd. It's unacceptable.
Desired outcome: Refund
Service attitude/ pensioner consideration
To whom it may concern. Re: SA [protected]
Date: 28/01/ 2021 Time: 13h48
I entered the KFC Malmesbury with two lines in operation, orders before I had entered the KFC premises had been taken then there was a problem with the order after about 10 minutes the problem was resolved, we moved down one
space, a lady place her order with the Cashier, we waited another ten minutes for her order to arrive, although the Queue next to our queue was moving quite quickly. orders there was a bit of a wait, but not long.
The Lady in my queue got her order and left. The Gentleman who was in front of me moved forward.
Suddenly our till was closed. Marinda D - a Supervisor was trying to register a lady on the computer via the Biometrics device. This episode went on for a about 10 minutes. The Gentleman in front suddenly got assisted by the only till in operation, he placed his order and moved back, I moved forward into " 1st" in the closed down Till line, Marinda D and the employee still trying to the Biometrics to work, eventually plugging in at the back of the Till. The queue next to me was moving forward with orders being placed. The Cashier totaling ignoring "our queue", until a lady behind the counter suggested to the Cashier that this Cashier assist us with our orders, at first the Cashier seem too ignore our queue, then suddenly turned to me to take my order. Then the people were asked to form one queue.
Marinda D - Supervisor ( I think) The print too fine to read, the name was large. She should have approached our queue, and informed us what was going on, or that She was closing down the Till point, or simply replace the Cashier with another.
As a pensioner standing for such long period - all chairs had been removed. if Kentucky Friend Chicken was concerned about the Safety of their customers because of Covid 19, THEN ? Would have placed an employee at the Door checking Temperatures like other Retail outlets, and ensuring people sanitize their hands.
Pity there is only one Kentucky Fried Chicken in Malmesbury.
Apologies ? for inconsiderate staff and/ or bad attitude. Unacceptable.
Warm regards,
Peter Levers
1 Roos Street,
Riebeek Kasteel.
[protected]
Desired outcome: Sort out the Unwanted Issues and attitude towards customer.
Rude and lazy so called workers that are losing you customers daily
I understand that you have given in and failed as Americans to do your part to make a stand against this government telling you who you are going to hire and all but you can still stand up for yourself and the rest of America before it completely falls to the waste side by firing the ones that are in the end only costing business's like KFC to go out of...
My drive-thru order was all wrong
I went to the drive-thru and ordered the leg & thigh meal and added a side of macaroni and cheese my meal came with mashed potatoes and gravy and a soda when I got home the soda was completely flat I had one piece of chicken that was hard and dry didn't have my mashed potatoes and gravy and I was on my way home from work it was too tired to go back and...
Read full review of KFCMissing quantity and quality
Today i went to Sur branch; ordered; but when i came to home i saw 2 pcs strips missing; and ordered spicy fries, but i found normal; while collecting the parcel, i kept my receipt on the table. Time : around 5.00 PM, date : 18th Jan 2021
3 piece chicken meal
First, there were two people taking my order. The first one would talk and then there would be a different voice speaking into the speaker. I placed my order for a three-piece chicken meal, with mashed potatoes and coleslaw. When I drove up to the window the employees were not wearing gloves, their masks were all down on their chins to accept the kid at the...
Read full review of KFCFood
I bought at store#g4100077 1/7/2020 my ticket # was 2806 whole store # was g410077 2 253 2806 name is carl gutzmer called promised call back with in 24 hours has not happened charged 36.55 manager was discus ting glove on one hand none on other touching food with both hands came to car no face mask no hair nets we did not eat food went next store to mary ...
Incompetency breeds bad service
My wife and I are both disabled and so order food in often. The last 3 times we ordered from KFC @ 1125 Main St. WPG, MB, CA. we ordered early in the day (between 10:30 and 11:30am) from the internet. We had a horrible time with their website; every time we put in our address their system would change it. After fighting with that for a half hour the order...
Read full review of KFCchicken
I ordered a 12 pc bucket and only received 10 pcs I also ordered 2 mashed potatoes with gravy only received 1 gravy with my order the drive through was not busy so I am not sure why my order was so wrong they appeared to be standing around talking and laughing when I pulled up to the window maybe that is why my order was wrong order number 359862 1/10/21 344 pm cashier Zgmir H
Read full review of KFCTerrible service
The moment walked to do an Uber Eats Pick-up right in the back of the kitchen there were only two people working there yesterday and the manager was outside his truck talking on the phone. They were out of the Honey BBQ, Nothing was ready at the time I entered the restaurant. There were not enough people, very poor service; something needs to change!
Cash
I was just at the KFC in Orleans on trim road and ordered my food like I do or did this week and I couldn't get my food because I was paying cash I find this very ridiculous not accepting cash when they did last week and I sure hope to get compensated for this problem because I sure do like eating at KFC. Thank you, Daniel Brunet email address [protected]@hotmail.com
Read full review of KFC and 2 commentsEight pieces chicken bucket
I bought chicken tonight and after eating one piece I feel nauseous and I have a bad taste in my mouth that won't go away. I have never gotten a bad order from this location but I feel like since it was close to closing time they gave me old chicken it didn't look like kfc quality and I still had a piece now i'm wondering if i'm gonna be alright.. You guys really dropped the ball my stomach is making noises
Crispy colonel sandwich
I love this sandwich but for the past to visits on New Year's Eve and today the chicken was hard like a crouton. They are not watching their hold times. I tried to call the store and no one answered the phone. I do wish to be contacted. Also the one in midfield always says the chicken is frozen after 7pm. Constantly out of product and also they have horrible attitudes in the one in midfield. Hueytown is at least pleasant
Desired outcome: Replacement order requested
Refund
Placed a online order Nov 30/20, had to cancel 5 min later, to date Dec 7/21 unable to receive a refund via 1100 St Mary's Road Wpg. Have contacted KFC about 10 times, still no refund whereas my initial order charge was processed immediately !!
Read full review of KFCStore staff errors
7901 N. Oracle Hwy, Tucson, AZ 85704 · ~1.1 mi [protected] locations.kfc.com Open · Closes 9:30 PM (Special hours Dec 31)Hours may vary Dine-in · Takeout / Delivery I ordered the enough food for today - and tomorrow 8 piece original and then 8 more for tomorrow plus sides. We ordered via doordash and got confirmation from doordash the order was placed...
Menu price
For months now, the price listed for a 2 piece fill up is five dollars on the drive thru menu board. They charge 5.49 and do not care about the difference at the window. They blame the customer for not adding the tax. Yet, the tax in pennsylvania is 6% which comes out to total of 5.30. They refuse to acknowledge this math. Imo, I dont believe the staff...
Read full review of KFCRefund
We made a online order, canceled and placed another order via 1100 St Mary's Road Winnipeg Mb, charge for both were immediate, but as mentioned, we canceled the first order within 5 min and are unable to receive credit for the first cancelation, this was since Nov 30th! So insure of your order prior to issuing as who knows when you will receive credit!
Read full review of KFCFood
On 12/24/2020 my husband stopped at the drive thru pick me something to eat up so ce I had been busy and was still wrapping last minute gifts. O was on the phone telling him what I wanted (this was 15-20 prior to them closing early due to christmas eve) so I heard what was said. He ordered livers "we are out of livers" so hot wings " we are out of hot...
Read full review of KFC and 1 commentThe chicken and the gravy
We purchased a 12 piece original chicken and gravy Sunday, 12/20. The chicken was way too salty and the gravy was so salty we had to throw it out. So sorry to see this business go downhill over too much salt Not to mention the wasted money spent.
Desired outcome: Order replaced made with less salt so it is edible.
I was over charged for my bill and giving a receipt
My receipt is very confusing and I was over charged for my bill I would like to understand what happened. I got an apple juice.. 4 pieces of chicken... a muntian dew ... Nachos supreme and a small gravyCan you please call me @ 780_807_8676 thank you
My name is assab mohamed
Desired outcome: Address the matter and a refund
Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 21 21 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025 - View all KFC contacts
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