KFC
Reviews and Complaints

I ordered online. The website asked what time I would pick it up. I gave an hour before I picked it up. When I arrived, I had to wait 20 minutes for pot pies. Why does your website ask what time I'll be there, if the order screen doesn't pop up until I arrive? These employees have 0 time to prepare it. I won't use the online ordering again.

I am 60 years old and have eaten kfc since i can remember, however the last few times the chicken was under cooked, on the verge of being to raw to eat. I ate it a few time thinking maybe it's just me, , , , nope it made me very sick! so please cook your chicken as you used to please! i know of several people who told me the same thing "chicken was not cooked enough" and they also were sick from it... I understand that the lines get long, but please take the right time to cook it...People would rather wait for good chicken, thean under cooked chicken. Please address this issue it is most important not to make customers sick from raw chicken... By doing so maybe your ratting's would be better.. Thank you a concerned customer!

Been going here since opening, wife and I. Have our usual, 2 pcs, drumstick and thigh. I get crispy, wife gets regular also mashed potatoes and gravy, coleslaw and 2 med. Pepsi.. Noticed our bill was $2.25 higher than last visit, 2 weeks previous. Same order! Also chicken was terrible, mushy and very wet inside, did not eat it. When inquired to manager she said something about how it was ordered. Wth! Also snotty attitude. This sucks! Will not be back! You just lost a very loyal customer and will spread the word on how we got treated! Your place and product have really gone downhill the last 2 years. Smaller mashed potatoes, smaller cole slaw, chicken taste bad. Can't even get a plate to eat on. Good bye! Ticket #3928

Hello,
My name is riyas order number 8579652
(store #12765)

Since 10 year I hope I am your good customer
First time I got experience from your side
I was too hungry to buy this bucket but I am very disappointed due to some pieces not salty and spicy (like dead meat) some pieces too salty... Kindly make solution for my order..
I am very unsatisfied I paid 93qr this kind of food not worth
[protected]

Every time i recieve my order, the fried chickens are totally wet. It's no longer fried and it lost its crunchiness. I feel so unsatisfied and no gravy that comes with it. Although there are option for sauces. But the normal sauce that is available for dine in is not included in the bucket. It's totally tasteless.

Dear KFC headquarters, I have been KFC customer since 1991 in the USA when I was an exchange student from the former USSR country Uzbekistan Nowadays, I am back in Uzbekistan. sometimes I visit KFC in Tashkent, Uzbekistan, location of KFC International Food Chain ООО, KFC Yunusabad
Address: Tashkent city, Yunusabad region, Prospect Amira Timura 141. Last month, they messed up my order and the food was cold as well as french fries I kind of let it go. And when I visited with my friend again on 02.09.2021 I was really disappointed with their rudeness communication with us and also with our food order. First of all, after making our order I went to the restroom to wash my hands, the restroom was out of paper towel and came out and asked the personal for napkins to wipe off my hands since not finding paper towel in the restroom. The personal of KFC answered the didn't have paper and asked me to go to the restroom even though I told the no paper their and dry machine would't work. Second of all, Cheeseburgers deluxes were cold and in addition they gave us drinks called fanta instead of coke even though we paid for coke. The point is they didn't even apologize or anything like. I think my friend and I deserve apology at this time. Here are order information, Order number 246. Type of order in the hall. Date and time of order 2021-02-09, 20:21:33. Orders, 2 cheeseburger deluxe, 4 chicken legs, 2 french fries, 2 cokes each 0, 5. 4 ketchups . My phone number +[protected]. Name : Gafur Kholmuradov. My email : [protected]@yahoo.com
Hope to your understanding.

In your ad the chicken is overflowing the bucket, while the real bucket is 1/2 full. Is this a scam?

Good Day,

I have raised my complaint the same day when the transaction occured.

I have a case number CAS-617858-G7J5G3 YUM:[protected] assigned on the 31st Jan 2021.

I am getting no pleasure out of KFC customer and neither from the Head Office as the head office is saying that they cannot assist me as the case must be resolved from the customer care.

On friday the 5 Feb 2021 I received an email From Lebogan

Lebohang Mofokeng
Fri, Feb 5, 5:50 PM (3 days ago)
to me

Good day Washeema

I made a follow up on your refund and Finance has assigned it to an agent so it will be processed into your account soon enough, I hope. I really do apologize for the inconvenience caused.

Kind Regards

Lebohang Mofokeng

Kentucky Fried Chicken

Customer Care Team | Rosebank
Digital Solutions Group

Switchboard:+[protected]

KFC: [protected]
Email: [protected]@digitalmall.com

Directions To Our Office | Website | Disclaimer

Unit 4, 158 Jan Smuts Avenue, Rosebank,
JHB, South Africa

Until today I have not received my refund. The proof of payment was sent to them showing them that it went off from my account twice.

I have been calling everyday once or twice from my cellphone to get feedback with no pleasure from the KFC team.

Regards
Washeema Sheldon

Ordered 4 tenders and a pint of slaw. Paid and received 4 tenders. Told server I ordered slaw. He said it was in the bag. Showed him it was not. He handed me a single serve container. I said "this is not a pint". He shrugged and handed me a pint. Weirdest encounter.