KFC
reviews and complaints

Order to large combo meals. Received the large drinks the 2 chicken sandwiches but to smalle fries. Realise this as where point way from the drive thru stopped told that we couldn't come into the store due to covin so goeth back through the drive thru. Went back through the drive-through and they said that when I ordered large still come for the small fry made no sense.

Am rafeek my # [protected]
I order 12:39 pm kfc super dinner meal 4 pcs
But i received only 3 pcs at the time 13:24 hours
I call 13: 33 hour because of 1 peace missing
Then one lady who received my call she told me will be send ASAP but i not got again i call 15: 33 hour then i got message on way now time is 16: 20 hr i still not received missing one pcs of kfc
Its negligence

Today i tried the new chicken sandwich. The most horrible sandwich i ever experienced. over 2 inches of crunchy batter in a bun.
After the first bite i opened the sandwich and went searching for some chicken.
hidden in all that batter was a thin little slice of chicken that measured
one centemeter thick. Chewing it was comparable to shoe leather.
Even McDonalds beats this 10 fold
KFC should be ashamed to present this tragedy for 4 dollars, Its not worth 50 cents

Too bad and shameful services of KFC.
I book order KFC through Foodpanda at 4.58 pm oOrder number: #s0ox-a4eg

and After lapse of 15 minutes I call to KFC helpline Mr. Malik attend the call I request him, please my order deliver early. He confirm me we received your order and deliver as soon as possible
After 10 minutes I received call from branch of KFC (Atrium Mall) rider ask me complete address and confirm me I deliver your order early.
and After laspe of 01 hour 05 minutes call received from branch, they inform me we cancelled your order due to not deliver in your area know, branch manager refuse to deliver order after lapse of 68 minutes, while my deliver is due and more than 25 munits
I am not understand with branch manager is decide to order deliver or not ? I previously various order and received? Please take serious action against Branch Manager for this negligency of Branch. My order 03 times confirm and manage himself cancelled after lapse of 01 hour 08 minutes.
Arshad [protected] Order number: #s0ox-a4eg

Now Mr. Shah Seninawaz or manager call me and inform you telling lies we inform you on time?

This is too bad and shameful services of KFC no one accept their negligence and says customer confirm for cancelled by branch manager

Request for investigate the matter and take serious action on shameful behavior. Customer manager and branch manager too bad services

Arshad [protected] Order number: #s0ox-a4eg

My wife ordered 2 10 piece dark meat dinners, she did not receive the sides she ordered for the second dinner. That was with beanes, mac & cheese. This was the kfc in charleston wv. She also had put in order for pop corn chicken an never received it. She was home when she discovered it and we live about 22 miles from there, she tried calling them but no one would answer, then it quit ring and every time she would call it was busy, as if someone took it off the hook.

I waited in car line for over 40 minutes at the Cortland NY KFC. Way too much time for 2 chicken sandwiches. This is a poorly managed property. I have had many problems in the past. Tonight, the young lady & young man seemed to be more "playful" than really performing their assigned duties.
Joe Haskell
Cortland, NY. 13045

itook your add for kfc sandwich $3.99 to local East Wenatchee kfc they wanted $5.00 for the sandwich that you advertise for $3.99 seem to me you got a democrapper running this store as no democrapper ever tell you all the truth same as this dam add if you do not resolve this i will boy cot you and addivertse for other to do same

Terrible Service and rude - Poorly Managed. My guess, more Chicken goes out the back door than the front door. I love the old KFC Original Recipe but I never get it when ordered, just Crispy and it's terrible. The biscuits are stale, not soft, always. The cold Slaw and Mashed (instant) potatoes and Gravy are OK. After many many years of using this paticular location, I'm done, never again! It's always an issue with Service snd Quality, missing, or no biscuits and the Food is not what it was originally. The Colonel would be very disappointed! Now I know why the "Popeyes" line is always crowded, there's a reason. Goodbye KFC, nothing seems to last forever! There's better Chicken around here at the Gas Stations than at KFC, very disappointed.

Today going with my friend out, we went to KFC ordered food and asked the lady for a certain package...after 30min of waiting for the food and waiting the wrong food came.. As we were asking why we were given wrong food but we paid for a certain amount for food we wanted the ladies started saying we should just eat the food and we are making them tierd and asking a lot... They then gave us the food and since we made a wrong order they had to give us change they started saying it's not their fault they made a wrong order we are making them tierd they didn't want to give us our change we stood their until they gave it back but kept saying no leave your making us tierd

My wife and I stopped at 220 Springfield Ave Newark NJ location to buy chicken. When we arrived I was informed by female who came to the door unmasked that the order had to be made online. I returned to my car to placed the order but had difficulty with the site placing the order. I went back to the front door and an employee came to the door and helped me place order.
After I placed my order I went back to see if they got my order. A male came to the door and said they didn't come to the door because my order wasn't ready. And slammed the door in my face. When I finally got my order it was wrong. When I tried to explain to them they would over talk me and not try to resolve my issue. They were very disrespectful to me as a customer and lack the basic understanding that a customer should be treating with common curtesy. And without customers they have no job.
I would never go to this location again. These were two very poorly trained employees. One was manager

As an American veteran growing up here and the delicious enjoyment of eating KFC. has been ruined through greed and poor management, not to mention, I think you franchises to anyone in the world. In short and simple terminology, you are careless and worthless, not to mention greedy management has ruined an Iconic brand and has brought shame on Colonel Sanders name, No matter where one goes to dine at KFC, it all taste like a bucket of trash, and the franchises are filthy world wide, the management should be thrown under the jail.

No answer from my complaint the other day. I am posting how terrible the food was the night we wanted to try your chicken sandwiches.

march 15 2021, i was in line at the drive thru for over ans hour with one car in front of me . when i got up, they told me to wait i waited aboue 45 minutes and i finly got to order then i drove up to pay, i had to pull up and wait agin for my food ! this is awfull ! no one should have to wait that long ! kfc noes around 5;oo you need to have your chchen ready and then keep cooking it ! the girl was rude too ! my chicken look awfull like they had old oil, someone really needs to chek this place ! its fayetteville wv kfc ! im not going to that place no more !

I waited 7 cars for what I thought would be great food. Boy was I wrong! The "extra crispy" was burnt so bad that it was soggy but the inside so burnt even the bones were burned black. And the biscuit was hard as rock dark brown. I tried to get a response from the Topeka, KS Restaurant #1355 @ 5:40 pm. I paid with debit card, auth code 052815. I kept calling to speak with someone but only got busy signal until I hung up after 1.5 hours. This is so unacceptable!