KFC
reviews and complaints

Dear KFC Customer Service Team,

I am writing to express my disappointment with the Twister meal that I recently purchased from your restaurant on the 25th of April 2023 between 21:30 and 22:00 at KFC Ballito. The Twister meal that I received did not resemble the one that was advertised, and it was quite a letdown. Firstly, the wrap was poorly assembled and did not contain fresh ingredients as the one in the advertisement. The chicken was dry and overcooked, and the lettuce was wilted and stale. Additionally, the tomatoes were soggy and unappetizing.

As a customer, I expect to receive the same quality of food that is advertised, but unfortunately, this was not the case. I understand that there may be some variations in the appearance of the food due to factors such as cooking time and presentation, but the difference between the advertised Twister meal and the one I received was quite significant. I am a loyal customer of KFC, and I expect better from your restaurant. I hope that you can take my feedback into consideration and improve the quality of your products in the future. I would appreciate it if you could take steps to ensure that your food is presented and prepared as advertised.

Thank you for your attention to this matter.

Good - Day

May we please get intervention wit service at KFC Riversands their service is very bad, they always closed making loadshedding an excuse, today my husband had to get me d very berry crusher which is literally the only thing Iam able to keep down when feeling sick but my husband called to inform me KFC stuff say he should wait for 10 to 20 minutes for them to open due to loadshedding and our loadshedding is only scheduled for 14:00pm

The staff there don’t want to work, always closed, forever on loadshedding, a week ago was craving d Zinger wings only but again d staff told me no meat cos KFC has a shortage of chicken imagine, I then went to KFC Chuma mall & I got mi wings there

We literally have to beg for them to open doors for us or move some cold-drink case they always use to block us from ordering via drive through and if they do open they will insist on cash only /no card swipes like who still drives around wit cash this days, Very frustrating and Annoyed wit KFC worst staff and service ever

After waiting for 20 mins for the car in front to place a order they gave up and moved to the window in drive through. I approached and placed my order. At the window they said they never new there was a big queue, I paid for my order £15.93 and then was told to wait a further 10 minutes in the car park, when home I saw my order of a original tower box meal had no cheese or hash brown just a over cooked chicken lettuce and mayo. Inedible may I say as you would need to dip it in water to put some moisture to it, Sprotbrough kfc in doncaster has got the reputation of being the worst around I should have known. I want a refund please

I had gotten a KFC flyer in my regular mail. I scanned it as it stated on flyer to get the sales prices. I had place the 27.99 for a 12 pc Family value meal original chicken with 3 large sides coleslaw corn and mash potatoes. order # [protected] on 4/22/23. I received a totally different order 6 PCs of chicken 12 nuggets Mac n cheese and fries I was not satisfied spending 35 dollars for something I didn't even order. I would like a refund if possible.

I went to the KFC with my family and we ordered some food but still disaster it's very bad I have been different different countries and I tried a lot but in Lahore Pakistan near EME society first thing the staff is very bad they don't know how to talk with the people and what are the customer requirement the way of stuff it's like shouting etc please take a serious not and save the life of people we are working very hard not just throw the money and throw the food Hope someone understand

Merthyr Tydfil
19.12
20/04/23
You really need to sort this restaurant out! Every time we come here we are told to park up as we are waiting for food!
20 mins for a toasted twister meal today
40 mins for a boneless bucket on the 13/4/23
It’s a fast food restaurant!
You only supply chicken and there never seems to be enough being cooked,
You’re either sat at the Drive-through for ages waiting for someone to take your order or waiting for your food!
I wouldn’t have ordered this evening but the girl forgot to tell me we had to wait for the chicken until we got to the window and paid!
All good telling me after we have paid and got an autistic child in the car kicking off!

Hi

Today afternoon I ordered a family pack and extra chicken and some sweets corns . When I came home and started to eat my son found that sweetcorn is been fungus and discoloured .I tired to contact so many time no one is available to pickup the call . I am a regular customer this is the first time like this happened to me I am really disappointed with your service. Below I have given my details

My name is Navan

[protected]

I am going to inform the council and food and hygiene

I tried headoffice there also no one Available to pickup the call .

Today I waited for half an hour for someone to serve us even though we were the first to come at that moment. I took it as racism because the customers came after us were served this lady. I was avoided and I had to eat from McDonald’s. My favourite food is kfc food, my 3 year old was crying to get her favourite chicken wings. This happed from KFC inside the shopping mall .

Offered from the Burton on Trent store tonight for delivery. After 20 minutes wait for the delivery AFTER the Just Eat app said the order had been delivered, the order had not arrived. I had been in the kitchen preparing sides so was watching for delivery and no car entered the street. When I spoke to the manager on the phone (2nd attempt to call) he palmed me off to Just Eat stating that he could not track the driver (I know they can), he never took the order number to check or offered to try and sort something, he only said drivers work for Just Eat and he had no means of tracking or contacting them. Looking at the reviews on Just Eat I can see this is a familiar story and consistent pattern, the place is dirty if you visit the site (been in store before) and attitude of managers there is a disgrace. How the store has been allowed to keep its KFC licence is beyond me.

I visited the cbs location today (April,14,2023) at 12:20pm. I had ordered at the drivethru a 4pc original recipe tender box meal with a pepsi and macaroni salad. Upon payment i didn’t notice the upcharge that had been added to my total as i wasn’t told my total or given a recipt. Including taxes the meal should have been $15.51. I was instead charged $19.54. When i got my meal it was barely a 2pc tenders as the food i was given was sad to say the least. I work on the road and have a hectic schedule so turning around was not an option for me as i had delivery's and customers to attend to. Just wanted to share my experience and hopefully it does not happen again as i frequent this location often.

Thankyou

Monday the 3rd of April around 2pm my elderly father travelled approximately 3 miles on his road worthy mobility scooter to aberamens kfc he drove through the drive through to be told that he could not go through on his scooter but could go into the store on his scooter being a large scooter it would have been impossible for him to manager through the doors which was not automatic opening and nobody came to assist, then my dad drove up by the side of the door and was going to try and walk in , is mobility is very low and really should not have attempted to get off his scooter the manger then shouted over you can’t leave your scooter there, there was no empathy used or even if some one could have helped by coming out of the store to assist him, instead just shouted down at him making my dad feeling worthless my dad did then curse at the manager which I do not condone but that is very much out of character for him it was they way the manager made him feel, I phoned up asking what the policy was and he told me that it’s clearly stated that no mobility scooters or motor bike are aloud through the drive through I visited to day and there is no sign anywhere on the sight stating this my father is 83 years old and I feel the way he as been treated is unacceptable I enclose a photo of the drive through and would appreciate if you can look in to your policy’s to assist low mobility people more assistance and understanding.thank you. Mrs Andrea Phillips

I attended the store with my daughter receipt number [protected] yesterday afternoon. I am a regular at kfc and would often buy the family bucket and has never had issues at this store before.

We went in and I needed the toilet. I asked if I can use the toilet and the girl at the till Aniqa (name on receipt) asked if I had eaten. I said I needed to toilet and will order after I I have been. Both me and my daughter needed the toilet. So she said she will ask the manager. She turned round and asked a girl called Megan who gave me a dirty look and said no. So I said I’m not going to take the food into the toilet with me am I? They both gave me a dirty look. My daughter really wanted a kfc by now I just lost my appetite. So I said I’ll order and I’ll I’ve it up on way out. My daughter ordered and we went to

Toilet. When we came out there was a tray of food on the top with another customer over it. I then looked at the tray and asked if it was our food. Aniqa who took the order and Megan (supposedly the manager) both gave us dirty looks and didn’t answer. We looked around and at the order as no one else was taking it we presumed it was ours. My daughter sat down and started eating it. The two girls Megan and Aniqa still giving us dirty looks. So I went up and asked Aniqa who the manager was. She looked confused and at this moment realised Megan wasn’t the manager. I asked to see the manager and Aniqa just walked off. Another girl at the till on the cash till asked if I was ok I told her I was waiting to speak to the manager. At this point Aniqa had disappeared and I thought she was getting the manager then a man wandered up called jaha asked if I was ok. I told him Aniqa had gone to get me the manager. He told me that ther was no manager on. I asked for a number to ring and he said he was the shift leader. As I started telling him the above he kept Interrupting me asking if I wanted to change the food he could change it for me, I told him that wasn’t the point it was more the food left out whilst they knew I was going to toilet on a open tray and when I asked if it was my food I got two dirty looks and no answer. He then told me it was policy and took me to see the policy which I said I understood the toilet was for paying customers them he just started talking nonsense again about changing the food. In the end I raised my voice because he just kept talking about policy and changing my food. He then apologised for the girls behaviour🤷🏻‍♀️ but I don’t think he even listened to what I was saying and shouldn’t have got involved as he wasn’t the manager. It wasn’t a big issue the but I don’t understand why Aniqa lied and said Megan was the manager. There are other toilets on the fort that I usually use when I go shopping but I went to kfc because I wanted food. I’m

Not sure if you can check my app history I did use my app on this occasion but I usually get the family bucket plus 8 add on hot wings cause I have a large family. It’s a shame cause this is my local kfc and it is the only fast food I do feed my family. I have never had issues with this kfc before. I ended up taking a pic of policy but no where does it say you have to buy the food first or staff can ignore customers when asked if that was their food, or that customer can expect dirty looks from staff.

Hi

I visited your Beaconsfield service station branch yesterday and ordered a take away for myself and children. We live nearby so took it home.

It was all pretty much awful. The buns were hard and tasted stale. I think the food had sat in your heater after being made for ages.

KFC is a treat for us as it is extremity calorific and this was definitely not worth the calories !

We all had a box meal

I can show bank statements for proof of purchase if you like

Hello today 13th april 2023 at 6.30pm i ordered a trilogy box and a 4 piece colonels meal. Every single time ive ordered the 4 Colonels meal now i have only gotten 3 chicken legs and one other piece be it a wing or a breast. This is unacceptable and they tell me its what everyone gets. Unacceptable. This has happened one too many times now and i dont feel like ordering again from KFC due to this unsatisfactory fact.

We went to your kfc branch at

KFC Showcase Leisure Park

Langmuir Road

Coatbridge

G69 7TX

Scotland

Last night after cinema at 9.44

Order number 3103 receipt code [protected]

We ordered our food which we had to wait on chicken there were 6 of us and the boneless chicken and fillet chicken on the burgers were not cooked properly as I now have 3 kids with food poisoning we are regulars in kfc as thts mostly what my kids like but this has seem to put them off I Hope something can be resolved with this