KFC
reviews and complaints

Hello, I purchased some food from the Sidwell street store in Exeter. When I got home the food tasted as if there had been plastic in the fryers. I also had hair on my chicken wing which had been cooked into the chicken itself. The chips were not cooked and were inedible.

I am not happy with the food at all and very disappointed.

If you look at the chicken wing you can see the hair has been cooked with the chicken itself.

Placed order online was supposed to be ready upon arrival but wasn't and instead had to wait about 30 minutes for order.At first the order was wrong so had to wait for it to be corrected. Finally got order and found the chicken to be burnt so took it back to be told it's not burnt it's black because of the grease. Gave me another order of burned chicken along with an attitude.Besides being burnt removed the skin hoping it would be ok but unfortunately that wasn't the case because not only tasted burnt but it was so dry. Really should have gotten a full refund.I was very disappointed in the quality of the food and even more so of the attitude from the staff working.Then to top it off no one answered the calls to customer service to get issue resolved.If I don't get an apology and a full refund I definately will not buy another thing from KFC anymore.You would think spending nearly 40 dollars on a meal that it would at least be edible.This incident happened in Aberdeen at the Beard hills rd location.

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Store # C750088

On April 6, 2023 we went into the restaurant for lunch. This store is located in Montrose, Colorado. IF the Kitchen is as filthy as the restaurant...What quality of food and cleanliness are we receiving? Every where we looked it was dirty! The walls, tables, legs of tables, floor, bathrooms, etc.

I didn't want to eat there and believe me, WE intend to go on every site to give our experience!

What was happening there we are not sure but we are convinced that the store should be closed down for a HUGE Spring cleaning!

The employees go from taking the money to preparing the food!

I do believe the only thing that was clean was the glass on windows and doors! Nice touch!

They didn't get our order correct. We ordered a bucket of chicken. Half crispy and half regular. It it all crispy.

We intend to spread the word of a Filthy KFC...Montrose, CO

Absolutely awful service and long delay for so called fast food . And to top it all the only hot thing was the gravy . It was a cash order taken at about 6.50- 7.00 pm on Easter Sunday . At Redhill store .!Reminds me why I have not used kfc for a long time . I have worked a long time in the catering industry and that is dangerous to serve chicken at that temperature. Totally shocking from such a big chain .

I went into kfc Litherland Liverpool and purchased 35 pounds worth of food . To start with the staff we’re not polite or very friendly customer service . They would not except my blue light card I did not hand my phone on me with the app on . Anyway when I got home half the food was missing and the rest of the food was cold which ended up in the bin . I tried to phone the kfc several times no answer I am so angry with the service

On March 28th, 2023, while vacationing in Jamaica, we decided to purchase KFC. On route to the KFC to purchase "to go" lunch, my daughter felt ill so we purchased a cup of soup on the road side. We entered KFC, I joined the line to purchase and she sat down with the soup in her hand. The security guard told her that she could not consume it. She came over to join me on the line and I told her to consume it while standing in front of me. I explained to the security guard that she was not feeling well, we purchased the soup on route to the KFC and I want her to drink it while it was still warm. He was not emphatic so the customers spoke with him on our defense. A KFC worker then told us that we will not be served because my daughter drank the soup. To my dismay, when we got to the counter, the cashier refused to serve us. There was now an uproar in KFC as everyone was quite astound by this behavior. All of the KFC staff left the front area and went to the rear of the store for approximately twenty minutes because they refused to serve us. I have the evidence on Face Book live and various social media platform. https://www.facebook.com/765803782/videos/771963927484479/

Read my case # Case CAS-1155874-H3K3V4

Logged in as Yum:[protected].

I have been trying to get someone from your complaints department or customer care department and have not received any form of care regarding my issue regarding the product your Renfrew Ontario location is selling to it's customers. I am at the point where I am ready now to take it to the Canadian food board and better business bureau to get their opinion . The product being sold in this particular location is not what you are advertising and all I have been asking for is the product you do advertise for the price you ask I have been a frequent customer however, this Renfrew location is serving a product that isn't eatable. What I got the last time I was there was breaded skin as wings and other pieces that couldn't be recognized but were also red inside. Please let me know how you would like to proceed. I am afraid that you may end up with food poisoning cases should something not be done.

Sincerely,

Joseph L Giroux

email is [protected]@gmail.com

This has to be the worst restaurant. Twice I have used it, both times I have had to complain.

This evening we have decided to treat ourselves to a KFC, which is something we can’t afford to do very often. My husband has got home after collecting it and there are no hot wings in the bag. No sauces available. No coleslaw available. The chicken fillets tastes like pure grease. I remember when KFC was delicious - this is quite frankly disgusting. This restaurant should be throughly investigated.

I went to kfc at red hill circle after placing my kfc order on my phone. Went there and I couldn’t remember the last digit of my order when they searched my name nothing came up which is weird. The manager for the night shift that day was horrible and couldn’t help me. I was in that kfc for more than 30 minutes. I then had to purchase my food AGAIN. I demanded a refund after placing my purchase as I’m not paying twice if it’s not my problem they couldn’t find me on the system. When I scanned my QR code to purchase again it said my name!? How is that possible they can’t find my order with my name but when I scan it my name comes up?

03/04/2023 @19.52

We ordered 1 family feast 10 pieces

But when came home and started eating we discovered there are only 7 pieces.

We have 6 in our family including 2 kids.

So thought kids can have one piece each with salad and chips while the adults have 2 pieces chips and salad.

Instead we all get one piece and only one left.

We live in staplehill and it’s too far to go back and I had to go to work too.

This is not the first time, but we thought with different management the service will be different but looks like the service is still the same and we end up staying hungry even after spending almost £22 and petrol we spend to go there.

I printed off the KFC coupons for a discount chicken dinner. I placed my order, drive through and was told that not all KFCs honor the coupons. So they would not honor the coupon. Told me I could try the next KFC down the road.

KFC is smart, they add in the coupon that only at participating KFCs and while quantity last's.

That is wrong, it allows every KFC to not honor their coupon. The coupon should state which KFCs will honor the coupon and drop the while quantity last's. That is complete nonsense.

I will never go back to that KFC in Edmonton. i will go to another store chain that sells chicken like KFC.

Phoney coupons put out by KFC.

I got brave enough to visit my local KFC this afternoon after work to get an order for me and my husband's dinner. I didn't know if the potholes had been fixed or not, so I skipped the drive through and went inside to place my order. I stood at the counter for around 5 minutes without anyone noticing me, so I decided to take the plunge and left. Sure enough, potholes, potholes, potholes! I'm not talking about little potholes, I'm talking about big, deep potholes, monster potholes that have been there for over a year, ridiculous potholes! I asked the gentleman that brought my order, he was dressed like he might be the manager, when are they going to fix these potholes, his reply," I don't know, I just don't know", he then turned and walked away. Now don't tell me with the price that KFC charges they can't resurface their drive through, or at least fix the darn potholes!...signed Dissatisfied Customer, who doesn't plan to visit my local KFC for quite a long time.

KFC/TB #G135350
200 S Caroline St, Herkimer, NY 13350
Cashier: Ashley
date: 03-08-2023
time: 1:05pm
ticket #: 4789
G135350 4 322 4789
Tenders Only
8 EC Tender 19.99
Drink Only
Md Sweet Tea 2.69
tax: 1.87
eat in $24.55.

I have sent a request in previously to have this addressed and have not gotten a response.
I will explain the situation,
there is a menu board outside the building as well as behind the counter of the above KFC that reads as follows:

TENDERS

K3 3 PC 6.99

K4 4 PC 8.49

K5 5 PC 9.99

No where on the menu for the above items does it state that this is a COMBO which includes a medium drink and fries.The cashier asked what side I would like and I replied none, chicken only.

She insisted that a side is included. I stated that I wanted a 3 pc tenders and a 5 pc tenders with no sides. Again, she insisted that a side is included. The staff could have simply given us a K3 and a K5 a la carte which would have totaled 16.98 according to the menu board.

She turned to ask a co-worker how to enter this order into the register as it asked for the side. She told us that we could simply order an 8 pc tender that was chicken only. We were not told the price of this option nor did I think to ask as it could not have been much more expensive than the 5 pc.

As you can see from the above receipt information, the total we were charged was 24.55, this included a medium sweet tea.

As for the tea, it was given to us in a cup filled to the brim to the point of spilling with no ice. When I asked for ice, I was told there wasn't any. I was also told that all carbonated beverages were unavailable due to a problem with the carbonation system.

I told the staff that there was ice in the beverage machine on the dining room floor and helped myself.

This is a common occurrence at this particular restaurant, being served warm drinks as the ice maker isn't working properly.

I feel the staff at this location needs better training and knowledge of the menu. It would have been much clearer if it was explained that these options are COMBO meals that included a drink and side.

I have visited this address in the past and have not had good experiences, Generally, I just let it go chalking it up to the staff having a bad day but this is just ridiculous.

19.99 for 8 pc chicken tender with no sides.

I would like to be reimbursed for this entire meal and will not be visiting this address nor any other KFC restaurants until I do so.

I am giving your corporation a chance to make this right before I bring it to the attention of my friends and family in the Herkimer/New Hartford/Utica area.

[edited]

answering machine available

I ordered on my kfc app with the offers which is the 2 zinger box meals large which was accepted through the app which took my money. When going through the drive thru they then said they haven’t got any zinger burger which resulted in us not getting food and not getting our money back

Order number 10131

Date and time was Tuesday 4th April at 11:55

This happened at 110A leamore lane, Walsall

Paul carter car registration YK65YDZ

Hi on the 23/3/23 at 13.28.42

I went to KFC for my lunch at beacon way hull. I ordered is a wrap meal I was waiting well over half an hour. I went back to the count to 3 times and they kept on apologising when I finally got my food sat down to eat it it was over an hour. I then didn’t feel very well went to the toilet felt sick, then went back to my car. Didn’t feel well again have to go back to the toilet again.

Today 4/4/23 I have received a parking ticket. I am very upset about this as I don’t feel it was my fault after having to wait a long time for my meal, then not feeling well after my meal. I travelled from Eggborough goole. It is a long way back there and I wasn’t in any fit state to drive.

This ticket has deeply depressed me as I feel it wasn’t my fault. I do use that KFC quite a few times.

I would appreciate it if you could help me out with this as I don’t make a habit of staying in car parks too long.

Thank you very much regards, Paul Carter

Tel [protected]

Hello I am writing because of what I have seen today as I was sitting in the store at 2229 W. Gary Boulevard, Clinton, OK 73601 as I watched a manager yell and cuss at disabled customers I also watched as this manager stayed on her phone as a new first day worked was asking for help she was very rude would not help anyone along with this new worked who she put down and made fun of the worker walked out as did myself and a few others I understand that this is not the first issue with this nasty woman and I do not understand why she still has a job I myself have worked many years at your company starting in high school in KY where I am from I know this is not how your company is I am very proud to be from KY and love KFC and this is a shame it makes you all look bad and that is not how things the reason they never have workers there is they walk out because of this woman... I was in the shop at 2229 W. Gary Boulevard, Clinton, OK 73601 at 1200 noon when this went on I wanted to cry after seeing how that woman was treated I do not blame her for walking out not one of them was nice are helpful and yelling loud at her and everyone. I really thing this needs looked into KFC does not need people making them look bad

I was told I had to park and first it was a 15 min wait then said a 40 min later refused to park because there was already 2cars ahead of me and it had already been like 9 min so I told her nobody is behind me I’ll wait here she then said she was refusing to serve me I asked for a manager she there wasn’t one until Tuesday she called police on me and when they got there refused my refund or food told me they take it up with corporate all the employees were standing around laughing very unprofessional instead of arguing with me they could have made the food it was a Sunday night it was not busy at all I sat in like asking her to have manager call me and she said I had to do that her and cashier were rude

I visited the recently opened KFC branch on Friday evening 31/03/23 with my family. I had previously had really superb food at this branch, however on this evening the entire experience was appalling and the food was cold and incorrect, topped off by the staffs appalling conduct.

The restaurant only had 4 other customers (seated) it was not busy.

Firstly we waited 20 mins for our food which was cold when it finally reached us. Two of our burgers were incorrect. We had ordered zinger tower box meals and were given filet burgers with out meals, being told because we upgraded to a box meal we had to have filet burgers. I’m a regular at KFC and know full well this isn’t true. The staff member was not remotely interested in our issues and made sure we were aware this was causing her inconvenience. After giving up and just eating what we had we were then shocked and appalled that another staff member decided to empty the bin that was located about half a meter from our table whilst we were sat eating. Who wants to see and smell a bin inside a restaurant being emptied underneath your nose whilst eating your food. Absolutely appalled and the conduct and disrespect for its customers.

I will ensure I never visit this branch again.

The food and service has gone drastically down hill.

Hi,

I am sending this email as I am a very fond customer of KFC, my local store is Small Heath Heybarnes Branch, Birmingham. However this is the 2nd time I have been I given my order without dips, little portion of fries I mean really little, a drink that tasted like water which wasn’t what I ordered, This was being one of yesterday evening‘s situation. This happened previously however I thought I didn’t want to say nothing, but when it happened again yesterday I thought I needed to put a complaint in. To top it up the staff were taking time with my orders as well. It was a take out order, so when I got home I reliazed that this has happened and was too late and a distance for me to take back to the branch. I bought £23.00 worth of food and can show this as proof with one receipt while the other one my daughter left at KFC. I have my online proof of banking to prove the transaction. I am saddened by this service and feels it needs to be looked into.

I hope to receive positive feedback and to have a positive change in service.

P. S This happened last Saturday I sent a complaint email to [protected]@kfc.com on the evening however they haven’t bothered to reply back so I found this email address to resend my complaint too.

Kind regards

Noor suwa