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service crew name shreeran
I had a bad experience with KFC Petrol Station Messilla branch last night (January 17, 2020 around 10 pm) with one crew named Shreeran and I heard HE is the manager or supervisor in that store. I was in the queue and literally waiting for my turn for my order. Suddenly, some customer came and not falling in line next to me. I am TOTALLY disappointed how HE...
Read full review of KFCthe actions of the general manager
The last several times we have visited this location, the store manager (Max?) is very unfriendly, rude, and acts like he doesn't want to be there. He started yelling at a very nice and friendly employee. When she tried to reply to him, he turned around and walked away from her. She stayed very busy, cleaning tables, the drinks area, picking up trays, etc...
Read full review of KFCfill up box
Stop for a quick snack while working - That was the worst chicken ever -- the leg and thigh was the smallest that I have ever seen and so dark and dry like it had been under the heat lamp for a week or longer - the sweet was like colored water with sugar - So unfortunately I just threw away money and still hungry - I probably will never return to KFC again with that type of food - Thank You and have a nice day Geri Smith
Read full review of KFCcustomer service
Myself dropped in to KFC at Aluva on NH47... I was attended by one staff who does not have a name display was not at all customer friendly. He was very rude and no manners to wish a customer and advise the waiting time after billing. Also he was reluctant on advising the products. Finally I choosed something without assistance except collecting payment from me.. And I had to wait approx 35 minutes for my take away order.. So sad and embarrassing...
Order Number : K26919002544
Date : 15Jan2020 Time : 09:05 Pm..
Order received at 0938...
Very bad customer service and attitude...
chicken pot pie
I have bought the KFC pot pie several times and tonight was the last time! The contents of the pie was basically just gravy! I counted 3 little peace's of chicken maybe size of an almond, a few slices of carrots and a pea or two! Not only there were no content but the pie pan was not full only half full or less! I thought it may just be this restaurant but...
Read full review of KFCdrive-thru order for meal
Ordered 4 PC white chicken meal & a pot pie. Got home & realized the pot pie was missing - went back for it. Then when we got back home, found the "supposed to be all white" meal had 1 breast, 1 wing, a thigh & a drum stick. Spent extra gas, extra money for sub par service and chicken we didn't choose. Final note: woman outside appeared to be in dirty uniform. Not a good look.
Read full review of KFCservice complaint
On 9 Jan 2020, I visited KFC at uSHAKA in Durban. After waiting 20 minutes in the Queue, a very rude worker told me that the store was closed. I explained to her that I have been waiting for 20 minutes and no mention was made of closure of the store. She was rude and adamant and pointblsnk refused to serve me. Strangely enough she did serve a lady in front...
Read full review of KFCfood and condition of location
My wife and i, and a neighbor stopped to have lunch at one of your locations, we all had a 3 pc. Chicken basket, and a fountain drink. I can only try to draw a mental picture for you but it demand, s a personal visit to this location. For example, next to the fountain machine and the wall there is a quarter of a inch build up of syrup and dust that look...
Read full review of KFCfemale manager on duty at 12:22pm today, january 9, 2020
Co workers and I ordered KFC through Doordash, item was missing I called the store and all the manager wanted to do was argue with me, tell me how they are not affiliated with doordash. She made NO attempt to rectify the issue. I would like to make a formal complaint regarding the unprofessional attitude and poor management against the manager on duty. I...
Read full review of KFCbathroom
The men's bathroom has a putrid smell to it. It made me sick to my stomach. It has the same terrible smell each time I come here. I do not know where the smell is coming from, but I suspect it is coming from the men's urinal. Something should be done because I believe it could become a health hazard if left unchanged. They don't have any documentation in the bathroom saying when it was last cleaned.
Read full review of KFCmasala chicken
Good day On 05/01/2020 at around 11:30 i went to the KFC at Goldfields Mall in Welkom to buy 2two Masala meals for me and my wife. They told me that they dont have in stock. I then went to the KFC at the Game shopping centre and was told the same. I dont understand that you can advertise a new product but two KFC's did not have any. Thanks Regards Mark Lucas [protected]
Read full review of KFCtoo much late serving/cardamom tea/ice cream
Slam... Sir I m Sheikh Omer Adv. From okara(City) We multiple of times go to Kfc okara ... But most of the time IceCream not available... But YesterDay I along with my family roundAbout 11:30 P.m ... First of All no salesMan available on cashCounter, Mr Manager is on leave due to attend marriage, ...then I want to order IceCream but unfortunately not...
smell (sewer gas)
On jan 4 2020 at 6:56 pm my family and went to location for dinner and the smell of this kfc smelled of either sewer gas or propane we did stay there to eat intill my eyes started o burn and my nose started to run it was like I was back in basic training going thru the tear gas chamber, I am also a emt for evans mills ambulance services and 5 weeks ago my...
Read full review of KFCmasala box overpowered with spice and chicken raw inside
Good Day I am so terribly disappointed with the meal I just had with my children from KFC bought inside Strubbens Valley's take away. It was the first time ordering Masala Crunch box, I ordered 2 Masala box chicken for R49.90 each and Chicken box also for R49.90 as a family we were all looking forward to try out this new product since we are such big...
Drive through times and messed up order
I waited 25 minutes after i went through the drive through, They told me to wait outside in the parking lot they would bring my food. After waiting 25 minutes i went inside the kfc. I ordered 2 can dine for $9.99. One with regular mayo and one without, I ordered a big crunch combo wth regular mayo after waiting an additional 10 minutes they completed the...
Read full review of KFCchicken gizzards availability
This is the fifth time I have complained about being told they are out of gizzards! It would seem to me that the managers could figure out how much gizzards they need to order to last them until the next order arrives. This seems to occur each week Friday through Sunday (the busiest time of the week)! I have been a loyal customer for many, many years, and...
Read full review of KFC and 1 commentpackaging
I purchased a 12 pc bucket with fry's and gravy. Lid on gravy was not put on properly. By the time I got home the gravy had spilled through the entire bag. What a mess! The entire order was covered in gravy. There was not enough gravy left for even a single helping. This is a new store, you need to train your staff to pack to-go orders properly. (now i'm...
Read full review of KFCadvertised prices not being honored
I went for dinner New Year's Eve because a bucket of legs and thighs was advertised for $7.99. I was charged &16.52 (including tax). When I complained about the cost not being the advertised price, I was told to "have a nice day". I was having a nice day until I was ripped off for $8.00. Also, I was not offered a senior discount. Believe me, I look all of...
Read full review of KFCorder
I came into KFC located on Garfield and ordered food spending $20. I asked for a cup of water and was told I would be charged for it. Why when I am spending 20 plus in your establishment? It didnt have to be a big cup but common customer satisfaction isn't to too much to ask. Needless to say, KFC has lost a customer. I am a consumer who once you have disappointed me, it is difficult to get me back. I am only stating my opinion so that KFC would consider changing their policy of charging for water
not delivery
A very disappointing and unfortunate moment I have ever experienced with KFC doha I placed an order 9:30pm and till 11:50 there prefer was delivered even customer services office was Called and there was one lady answered she lied three times that your order is about to get deliver .
I want to know one thing if KFC can not do what they promise to people they should stop online service or if there is any delay let the people to get information in advanced that we can find alternative food rather waiting for 3hrs for nothing .
I have uploaded the pictures when I told the customer service lady she kept me on hold for 14minuts and what a shame my call was disconnected .
I want the management to go through the investigation and find out why was i fooled like this.
[protected]@gmail.com
About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
KFC Customer Reviews Overview
One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.
Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.
KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.
Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
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KFC contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 4 4 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 9 9 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone numberExecutive Director
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Cold food, rude customer serviceRecent comments about KFC company
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