[Resolved] JustAnswerunauthorized charges after canceling service

B Oct 30, 2019

I helped a friend get an answer to a colon cancer scare back in June. I did the $1 trial then canceled. Now I've realized that I've been charged for each month since June at the rate of $46/mo. This is $230 for a service I canceled and also never used during this time. I would like a full refund of my money please. The user's questions were under the email address ivers.[protected] but we used my Credit One Visa Card ending in 4862.

Thanks for your understanding!

William Finnegan

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • JustAnswer Customer Care's Response · Nov 01, 2019

    Hello William,

    Thank you for reaching out to us about your account.

    We will use the contact information provided to reach out to you and discuss the details of your account.

    We look forward to speaking with you.

    JustAnswer Customer Care

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