JustAnswer
reviews and complaints

Please i am Tiziana barbetti e rivoglio i miei soldi pagati i. Utilmente a jast answer ai iu 27 o pista subito
Chiedo risotecnici ieri e oggi e sa ayo che mi dicono sempre le stesse cose e non mi risolvono il problema del mio accaunt fiaceebook euro 5 più 27 euro pagati sabato scorso con carta di credito non avendo avuto risposte sul mio problema. Attendo ridposta

Order ID: [protected]-590

I took up the offer of your service 1 week ago of $5 for 7 days on the 10/11/2019, and was charged $4.50 plus 10 cents x 5.

Then on the 17/11/2019, 1 week after using Just Answer I was charged another $40 by Just Answer, which I did not authorise.

I would appreciate it being refunded and no further deductions taken from my account.

If funds are not refunded I will be going to my Bank to have them investigate on my behalf and in need seek refund directly from Just Answer.

Thank you

Julie

I Paid two fees of less than $10 - but you have signed me up for a subscription that I DID NOT authorize you to do. I informed my bank and forms were sent to your company to not only stop these payments but that you were to also return the STOLLEN MONEY

You have continued to take these $67 payment each month - I AM VERY VERY P*** OFF at you for this - I said NO to signing up... so give back my money that you have STOLLEN

My name is Guy Wolland and I used trial period for one week on the 22 nd October which cost $2.00 and the infomation was bloody useless.I never signed up for a longer term and I see you have helped yourself to $70. from my credit card, I never gave you permission to do that and I want that money credited back to my account forwith, or I shall lay a complaint to the police and charge you with cerdit card fraud, your call

I have just received my credit card statement. It shows me being charged US$66 for membership on the 8 November 2019.
To my knowledge I have never signed up for membership.
Please cancel my membership and refund my account with that amount.

My credit card is Mastercard and the number starts with 5163 and ends with 4901

Kevin Wulff
[protected]@iinet.net.au
[protected]@interphone.net.au

12 November 2019

I requested for one time advice and no satisfactory advice was provided. However I have been charged again in the following month although I have not received any services. I have not approved further payment however money has been taken from my account which is outrageous . This is for the information of other innocent people who sometimes in desperation seek assistance from websites who claim to have professionals providing advice, however in reality they just cheat people.

I, M. Moodley did not authorize this transaction as I did not know. The money was taken without my knowledge or consent. I therefore expect you to deal with my complain according to the financial conduct authority's rue on unauthorized transactions, which state that unless you can prove I acted with gross negligence, you should reimburse me for this authorized transfer.

In light of this, I urge you to reimburse me for my loss amount since your company instate the subscription and provide your confirmation that thus has been done.

If you do not uphold my complain. I request you send your final response so I can refer the matter to the fraud service at ABSA..

Details are as follows:

unknown membership no: [protected]

Amount: R630.00 per month

My email address: [protected]@gmail.com

My cell number 27 [protected]

I received a satisfactory answer to a query regarding flash drives on 30 October. I paid the requested R65.00 (SA Rand) fee. I did not request membership and declined the Trial offer. I was subsequently billed R599.00 "Subscription*877-6" (sic) on my credit card. I can not access Justanswer Customer Care, and the web-pages they suggest merely refer me to more request queries. How do I cancel my membership?

I tried to contact your company to ask about a solar issue. I never got any reply from the Answer website except it kept asked me my problem over six times. I typed it each time only to get another new person responding each time.

I finally gave up. After giving up, I starting getting messages for complete details - far too late to help me. All were asking for details of my iss ue again and again. I typed it that many times but it was requested again each time. How many times can I write the same thing?

I then had $5 taken from my account and today I notice a $40 has been taken again. What for?

I intend to report your company to the AAAC unless I have the money returned. I got no service from you.

I have never used or even heard of this company, yet, they have just stolen 46 dollars out of my debit account. I did not authorize or give them permission, as I have never heard of them, hence, I have not used their service knowingly or unknowingly. This is theft and they should be charged with theft. Unscrupulous [censored]. How do they get away with this?

The answer they gave me did not help at all and they said I would be charged $5 and they took out $46 and it says I can get my refund before 30 days and it's only been a week and no one is helping me I just want to cancel everything with them and get my money back. This seems like such a scam. They told me only $5 would be taken out and I asked and reconfirmed like 4 times and they still took out $5 that day and now $46?!

2 Nov 19 NZ$70
2 Oct 19 NZ$70
4 Sep 19 NZ$70
28 Aug 19 NZ$59.28
I have not agreed to any on going payments and require the immediate refund of NZ$269.58; and the immediate cessation of future payments

I believe this may relate to an enquiry as to how to re-set a Google password ( still not done ). But at no time did I enter any agreement to an on going cost!

Warren Tapp

Hi there

I have just been charged $66 on my credit card and did not authorise the payment I will be disputing this with my bank as did pay them a couple of months ago to ask a question however never got an answer can I please be refunded I am not happy as this money was for an electric bill and now I am going to be cut off. How can they do this without authorisation?

This is the second complaint I am making about JustAnswer. I am pissed off as I used your services once and i paid the once off fee, I have been charged now for the second month for a service i do not use. This is fraud and a scam. Lay a complaint to a robotic consultant ... no she will refer you to a lawyer only to pay more money! I want this issue to be resolved. Take off my banking details you have and refund me my money

I helped a friend get an answer to a colon cancer scare back in June. I did the $1 trial then canceled. Now I've realized that I've been charged for each month since June at the rate of $46/mo. This is $230 for a service I canceled and also never used during this time. I would like a full refund of my money please. The user's questions were under the email address ivers.[protected]@gmail.com but we used my Credit One Visa Card ending in 4862.

Thanks for your understanding!

William Finnegan
william.[protected]@gmail.com
[protected]

I enquired about your services and paid £5.00
You gave me a number of names to contact me as I didn't find it helpful I didn't go further
And said so. Much to my surprise you took my banking details and kept them to help yourself to my account under the assumption that I wanted to join some kind of a club
I only noticed today that you have helped yourself to my money without any of my authority that is illegal
And please don't rob people that way you are not doing your business a favour as I will certainly be taking this to the ombusman and trading and advertising standards
I enquired about a service there was no question about joining some club and I certainly have never used any of your mechanics
Please put all the money back except for the £5.00 that I authorised
Thank you

y just answer member ship 1800727139ca usa
this is about a question about my ssanyong kyrons brakes i paid the $5 to start
and all i got was a load of questions and no answer and then i got told iff i
payed $49 dollars i would so i said no and delited it and next thing i know
on my bank statment they had with drawn $49 from my account without my
perrmission and in australia thats a scam or fraud because i never got an answer
so i would like my money put back in my bank now other wise iwil have no choice but
to report this to our office of fair trading and they will take it from there
and iff you addvertise on ebay they will be informed and you will get the worst
feedback you have ever seen i have read your feedback its not good
so something must be wrong in this company

On January 20, 2019 I was reading info under Legal help regarding what documents to fill out for Power Of Attorney. This site came up and asked if i wanted to submit a question. That was it, i didnt sign any Membeship Forms, wasnt aware of a 7 day trial. I think I may have read there was a small fee charged for answering a legal question That would be the only way they could have got a hold of my cresdit card details .I have had $100 deducted from my account ever since January...over $1, 000! And they still cant send me any varification that I agreed to entering into this so called Membership. Stay aware everybody. They are a scam and know that they are making a fortune out of unsuspecting people who don't even realise what they are getting themselves into. Just such a shame they cant be charged, stopped or refund any monies back to people who have been duped.

I never filled the form for membership. I just went for $1 trial for medial advice, which I paid.
Now I see that they have withdrawn $45, 34 from my bank account, something about Membership. I did a cancellation of a membership that was not aware of, and got an answer within 15 min that my membership was cancelled. I really hope that it is the case. Then I mailed again and asked them for refund, no answer yet.
I really am very angry about this matter and feel being scammed. Any one who knows what to do?
I am from Sweden and backpacking in Aida now. These money are so important to me. Anyway I got an email from my bank I Sweden, telling me that somebody unauthorized entity is using my card. Since I didn't see any transaction, I thought that it was their imagination, but one week after, this amount is withdrawn from my account. Please help!

I found on my card statement a charge of $46.00 on October 6. I never authorized it or new anything about you til then. I called and was told can't be removed I didn't authorize. I diputing with direct express and filed complaint with BBB also social security I want charge removed immediately. I don't know how you got my information but it was fraudulent