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JustAnswer

JustAnswer review: Membership fee

W
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9:50 am EST
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I signed up for a trial use of JUSTANSWER on September 20, 2025. I saw no messaging suggesting this was a trial and automatic sign up for a $46/month service.

I cancelled the service when I discovered it on my credit card. When I contacted JUSTANSWER for the date of the trial sign up I was told it was September 20, 2025 and that all subsequent charges were automatically applied to my credit card.

I have reviewed my credit card statements for September and October and DO NOT find a $5.00 charge on either month for JUSTANSWER.

How is it I can be charged for monthly fees when there is no record of the initial trial fee? 026.

Desired outcome: I want a refund of the $46 for the months of October, November, and December 2025 AND January and February 2

Confidential Information Hidden: This section contains confidential information visible to verified JustAnswer representatives only. If you are affiliated with JustAnswer, please claim your business to access these details.

JustAnswer response
Feb 25, 2026 10:49 am EST
JustAnswer customer support contacts
Phone numbers

800-942-4543

Address

P.O. Box 29045, San Francisco, CA, 94129, US

Website

www.justanswer.com

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Hello William,

We're sorry for any inconvenience. Unfortunately, I'm not finding your account with the information that you shared here. Would you please reach out through my contact information so my team can find your account and help you with your refund?

We look forward to hearing from you.

Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-942-4543
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 16 16 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 17 17 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 28, 2026
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