JustAnswer review: Membership fee
Replied
I signed up for a trial use of JUSTANSWER on September 20, 2025. I saw no messaging suggesting this was a trial and automatic sign up for a $46/month service.
I cancelled the service when I discovered it on my credit card. When I contacted JUSTANSWER for the date of the trial sign up I was told it was September 20, 2025 and that all subsequent charges were automatically applied to my credit card.
I have reviewed my credit card statements for September and October and DO NOT find a $5.00 charge on either month for JUSTANSWER.
How is it I can be charged for monthly fees when there is no record of the initial trial fee? 026.
Desired outcome: I want a refund of the $46 for the months of October, November, and December 2025 AND January and February 2
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We're sorry for any inconvenience. Unfortunately, I'm not finding your account with the information that you shared here. Would you please reach out through my contact information so my team can find your account and help you with your refund?
We look forward to hearing from you.
Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-942-4543
This complaint has been resolved automatically due to user's inactivity.
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