JustAnswer review: Unauthorized charge
Replied
I paid a $5.00 refundable fee on May 19, 2026 and wasn't satisfied with their service. I noticed the small print said I signed up for their subscription, so I immediately canceled the service. On May 22nd, I was charged $38.00 ($32 for the subscription and $5 for the earlier call). I have tried to contact them, but every time I do, their robo assistant sends me to the "pay $5 for help" page, and I'm not willing to do that! What a scam! I just want me $38 back, and assurance that my subscription is actually canceled. I cannot figure out how to even talk to a real person!
Claimed loss: $38.00
Desired outcome: I want a refund and assurance that my subscription is canceled
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Thank you for reaching out.
We understand how important it is to have everything clearly explained, and we're here to assist you. Please get in touch with me using my contact details. We want to ensure we find your account and resolve this to your satisfaction.
We look forward to hearing from you.
Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-942-4543
This complaint has been resolved automatically due to user's inactivity.
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