JustAnswer review: Unauthorized charge
Replied
I called 4/3/26 for help with a printer, I understood $5 charge, problem was not resolved. When I received my charge bill I was was charged the $5 & $65 for a subscription which was never mentioned & without my consent. I could not understand the person I was connected with as I said never mentioning a subscription. I would have never given consent
Claimed loss: $65
Desired outcome: $65 back to my credit card
Confidential Information Hidden: This section contains confidential information visible to verified JustAnswer representatives only. If you are affiliated with JustAnswer, please claim your business to access these details.
Thank you for reaching out.
We're sorry to hear you've run into this issue. I'm not finding your account with the information that you shared here. Please get in touch with me using my contact details. We want to ensure we find your account and resolve this to your satisfaction.
We look forward to hearing from you.
Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-942-4543
This complaint has been resolved automatically due to user's inactivity.
0 comments