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JustAnswer review: Uauthhorized charge

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1:32 am EST
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On 17/02/2026 i phoned in for help with my netflix account. I was told that is had to give ccard detailes for the amount of R65.00 that will be refunded later. It was charded to my ccard and another amount of R715.00 was charged without my permission? I would like it to be refunded please. It was charged to my Nedbank credit card without my autorisation. Thanks Divvie

Claimed loss: R715.00 plus R65.00

Desired outcome: Refund it was never authorised

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JustAnswer response
Feb 25, 2026 10:46 am EST
JustAnswer customer support contacts
Phone numbers

800-942-4543

Address

P.O. Box 29045, San Francisco, CA, 94129, US

Website

www.justanswer.com

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Hello Johan,

We're sorry for any inconvenience. Unfortunately, I'm not finding your account with the information that you shared here. Would you please reach out through my contact information so my team can find your account and help you with your refund?

We look forward to hearing from you.

Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-942-4543
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 18 18 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 17 17 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
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  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
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    Apr 09, 2026
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