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JustAnswer

JustAnswer review: In contacting HealthCare.gov re problem resolution, I was redirected to Just Answer without my knowledge.

K
Author of the review
1:39 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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The HealthCare.gov site redirected me without my knowledge to Just Answer. I did not know this was not part of the health care site so I followed it through and ended up with a $40 a month subscription to this non-government entity. I believe this is a total scam that this government website is allowing. Why is this entity allowed to tie into a government website? When I complainedd to Just Answer they refused to refund the $40 even though the health care website said it would be a $5 refundable charge once the problem was resolved.

Claimed loss: $40.00

Desired outcome: A refund if possible. However, the best outcome would be for HealthCare.gov to block access and/or redirect to this company from their chatbot.

Confidential Information Hidden: This section contains confidential information visible to verified JustAnswer representatives only. If you are affiliated with JustAnswer, please claim your business to access these details.

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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 15 15 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 17 17 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 13, 2026
  7. View all JustAnswer contacts
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