JustAnswer review: In contacting HealthCare.gov re problem resolution, I was redirected to Just Answer without my knowledge.
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The HealthCare.gov site redirected me without my knowledge to Just Answer. I did not know this was not part of the health care site so I followed it through and ended up with a $40 a month subscription to this non-government entity. I believe this is a total scam that this government website is allowing. Why is this entity allowed to tie into a government website? When I complainedd to Just Answer they refused to refund the $40 even though the health care website said it would be a $5 refundable charge once the problem was resolved.
Claimed loss: $40.00
Desired outcome: A refund if possible. However, the best outcome would be for HealthCare.gov to block access and/or redirect to this company from their chatbot.
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Thank you for bringing this to our attention.
I'm sorry if you thought you were posting a question on a HealthCare.gov website. We are a paid, members-only online service. Apparently, you clicked on one of our advertisements, or you may have reached our site through one of our affiliates. When you posted your question on our site, you would have seen JustAnswer branding. Please visit https://www.justanswer.com/about to learn more about JustAnswer and how we provide professional services. We are a "people helping people" business.
I’ve issued a refund for the membership charge and have confirmed that your membership is now turned off. If you have any questions or concerns, we're happy to help.
Best regards,
Bella at JustAnswer Customer Care
BellaIS@justanswer.com or 800-942-4543
This complaint has been resolved automatically due to user's inactivity.
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