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InTown Suites reviews first appeared on Complaints Board on Jan 15, 2009. The latest review Complete about the worker was posted on May 9, 2021. The latest complaint Drug Dealing & Slow High Speed internet Access was resolved on Jun 18, 2011. InTown Suites has an average consumer rating of 1 stars from 38 reviews. InTown Suites has resolved 3 complaints.

InTown Suites Customer Service Contacts

1800 553 9338 (Customer Service)
+1 800 769 1670 (Guest Services)
2727 Paces Ferry Rd SE # 2-1200
Atlanta, Georgia
United States - 30339

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InTown Suites Complaints & Reviews

Intown SuitesComplete about the worker

worker walk into our room why we was sleeping at 12:10 am and when she realized we was in the room she say sorry but she was with 2 other people and we heard them say when they came back pain medication was tooking from my room and we being disrespect and lie to by worker please call me at my name is maureen [protected] thank u for the help if u can

Complete about the worker
Complete about the worker

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    Apr 15, 2021

    Intown Suites — Suite not efficient for extremely high payment

    folio 20529 suite#207 RESIDENT: Chelsey Sherrell I am writing this complaint in regards to the service I am...

    Intown SuitesNo water at intown suites on 8530 east independence blvd

    I checked in Monday afternoon before 3 pm with KB I believe his name is, and he said he sent a couple times about this I am assuming he sent to corporate office. No one gave me paperwork or let me know when I checked in that there was no water so most of the day I had no water on Monday I was suprised and shocked since no one told me till after it was turned off. I would like to be credited for a free night instead of checking out Monday that I can Tuesday. I am in room number 334 if need to contact me, Please email me back about this soon as received. I am a good customer been coming here for awhile, I would like to continue so please give me the credit for a free night. Thanks again from Melissa Preslar, I hope to hear from you soon.

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      Feb 04, 2020

      Intown Suites — room

      Hi I called in to reserve a upgraded room and I was told to come in the following day before 7pm to complete...

      Intown Suitesno screens in windows

      I've have been living here in Elk Grove Village since May and I have been treated extremely well by everyone who works and lives here. I only wish we can get screens for the windows. The building needs about 30 screens. Also I wish for garbage cans at all the exit doors. I'm alway cleaning up after everybody cause no garbage cans except the large disposal on the other end of the building.

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        Aug 25, 2019

        Intown Suites — room 311

        On Friday August 25 a lady in 312 sink fell off her wall and flooded my room which is 311 and her room 312 I...

        Aug 16, 2019

        Intown Suites — customer service

        I have reached out several times over the past 2-3 weeks about this location and the people that work here...

        Aug 10, 2019

        Intown Suites — staff

        Last night I had a staff member trying to break into my room. I was in here alone (female). Went to front...

        Aug 09, 2019

        Intown Suites — unethical behavior

        There was another incident today 8-9-19 the same representative Shawnte. I went to renew my week and she...

        Intown Suitesmanagement

        I have lived at the intown suites for over two months...I have been asked by management many times over for pain pills and drugs...Me and my husband both have been in several confrontations and one lead to my husband going to jail...and management has called my personal phone and threatened me and my family to harm us and then lied to the officers when I called the law and reported her she told them she only asked me for money and this has all started because she had me move into her personal home then her son threatened to murder my husband so we moved back into our room that was still in our name...this is starting to get scary and dangerous

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          • Ke
            Kendra Taliefer Aug 09, 2019
            This comment was posted by
            a verified customer
            Verified customer

            There was another incident today 8-9-19 the same representative Shawnte. I went to renew my week and she continued to ask me about the fee when I told her that i would not have it all i would pay towards it because I was off work from a heart attack. I told her that it would have been paid had her or the other employee would have told me when i had someone to pay it when I was in the hospital she then proceeded to say Well if your daughter would not have thrown the trash out the window you wouldn't have the fee. And I told her that she was very rude and if her and her collegue would have paid attention the fee would have been paid. She then started to yell and say she was not rude she has tried to help me. Keep in mind there is a lobby full of guest. I then told her that every review on the website is about her and her attitude she said she didn't give a damn about what it said. I told her that they call me every Friday to renew the room why didn't she call me when she seen that it was a past due balance or call to let me know that my daughter's breast pump was just sitting there. She said Clearly no one was in the room which was not true I have a 1 yr old baby in there along with my 17 year old daughter she continued to yell and told me that I didn't have to stay there I could leave I told her I was not going anywhere and she just took my money she continued to yell and said that she will call the police I told her I was not going anywhere and she just took the money off of my card. I did call her a disrespectful [censored] [censored] because she continued to yell and be unprofessional and threatened to call the police all of this in front of people. I walked out of the lobby to avoid me either going to jail or risking my kids and grandchild getting put out while i was at work. She then came from behind the desk out in the hall and yelled you can get out today you will now be back next week. I have been staying here for over 6 weeks and i have had nothing but issues with this location. I paid $315.00 for 5 weeks and still paying money now to be treated like this from an employee who has received NUMEROUS OF COMPLAINTS ON HER and no one has done anything about it. And I pay too much money to have to go through what i have been going thorough and we feel uncomfortable. I have made several complaints on line and have gotten no response. I will be finding another place to stay since she said that we will not be there next week. I advise you all to pay attention to who you have working for your company. I would personally not refer anyone at this location and the way my concerns have not been addressed is not a good look for the company... And what is even more upsetting is that no one has reached out to me about my issues.

            0 Votes
          • Ke
            Kendra Taliefer Aug 09, 2019
            This comment was posted by
            a verified customer
            Verified customer

            The front desk person shawnte is very rude. I have made several complaints and none have went answered. the first complaint was the people that stayed above me. constantly making noise like they were coming through the floor. I work 2nd shift and this noise goes on when I get off, through out the night and in the morning. I called 4 times before contacting the front desk person during the day only for her to say with an attitude in these words well I never knew anything about it. first of all the ghetto [censored] girl gets off at 7pm so she wouldn't be notified I called the person that was on call and a report was never filed. the second issue is the guy bill came and said if you don't want to be charged a littering fee then we need to get the diapers that was thrown out of the window and they had it on camera. she didn't show me the footage and on top of that when I sent my daughter down there to get the diapers they was not even the brand that my granddaughter used. and the dumb [censored] still charged me $50.00. then there is the housekeepers that don't clean and walks around hitting herself in the head. they come in that room one day a week and I have to literally sit there and tell her how to clean. she does not do anything but spray some [censored] on the sink and toilet. does not vacuum does not sweep before mopping don't clean the shower I have left [censored] out just to see if she will clean it and she didn't. she only brought 1 set of linen for a two bed room and got a attitude with my daughter when she asked her for another set. I reported her about not cleaning since I was paying $315.00 a week and the only response I got was she is old. I don't give a [censored] if she is old or not she don't need that job if she can't do it. so they put the $50.00 balance on my room I had some health issues and was not working so I had assistance with getting the room paid. by this time my tax credit kicked in shawnte stated that she put a letter under my door about the balance which she didn't, when it was time to renew the room I asked her what was needed to be paid to get me thorough the week. she stated $240 something dollars. I go down to the office 4 days later and her words was I got bad news anthony didn't charge you for the trash fee. but she was the one who took the payment when it was time to renew the room. it is not my fault that 2 employee's over looked that was not charged especially her since she is the one who put the charge on there in the first place. she said it would go on the following wees rate. I am pissed!! because the [censored] didn't even have the courtesy to call the room and let me know. s$270.00 is a big difference from $320.00 I was very pissed and contacted corporate 2 times and have yet to receive a response. I shouldn't have to pay because of their [censored] up. last but not least, my daughter had a breast pump delivered there and no one from the front office contacted the room to inform us that is was there. it was delivered at 11:49am 8-8-19 after calling several times I finally left a message around 4:30 5pm and that is when my daughter was told that it was there. they are very unprofessional and don't know how to deal with the public. for the past 6 weeks she has displayed nothing but a nasty [censored] attitude. one person that worked there looked like he was on drugs. then the 2 housekeepers came in one day and one said no one is supposed to be in the room when they clean. [censored] that if the [censored]es don't clean while I am in there watching I know they are not going to do anything if I am not in the room. I would not recommend this place to a [censored]ing bed bug or stray animal. I feel like she has a problem with me don't like me or whatever because I spoke my mind and making my stay uncomfortable. what is sad is no one has reached out to me from the corporate office and I have emailed 2 times and left messages. I am waiting on the availability for my house this raggedy [censored] place needs to be shut the [censored] down — this is a review that I have done 8-8-19 since no one has gotten back with me in over a week about my experience.

            0 Votes
          Jul 24, 2019

          Intown Suites — property manager and environment

          So me and my fiance have been staying here for almost a year now. Thank God we are moving tomorrow because I...

          Jun 05, 2019

          Intown Suites — drug dealers and prostitution

          I've been staying at this hotel a month and I see drug deals on a daily. Prostitutes walking in off the...

          Intown Suitescustomer service

          I've been staying at InTown Suites on Preston Highway 7121. Here in Louisville Kentucky. Been here for almost 3 months. No one had ever told me that if I was two hours late I would be charged more than a 10% fine for the week. $30! I work two jobs, and one of them is third shift. They don't open the office here till 11, and want you to pay by 12. Seems very unfriendly, and bothered me greatly. That's not a way to treat people that are supposed to be guest.

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            Intown Suites — filthy room/no housekeeping

            Your franchise located @ 7410 north tryon st. Charlotte, nc is really disgusting. The complaints for thi...

            Intown Suites — maintenance man

            I am a single mom and stayed at the intown suites in Edmond Oklahoma from the Saturday before last to thi...

            Intown Suites — illness at hotel.

            I informed property mang.about a leak in the bathroom, and they did address it, , , but then the leak came...

            Intown Suites — room/ a/c

            Thursday, the 20th of September, my family and I checked into the intown suites. We noticed first hand the...


            Intown Suites — management procedures and client relations

            RESERVATION NUMBER:SMKLKHZXJ Friday 09/14 I completed a reservation for a King room at 2030 roswell road...

            Intown Suites — hotel room

            Hello my name is Lisa Parker and I have a complaint against intown suites the property at 3533 hickory hill...

            Intown Suites — entire service

            We made a reservation online a week in advance. We spoke with Ennis who claimed to be the location's manager...

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