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InTown Suites
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InTown Suites
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59 complaints
3 resolved 56 unresolved
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S
11:48 am EDT

InTown Suites - I was put out and treated rudely by the Manager for calling an ambulance

Managers name is Norma G.

Her Location is Uptown Suite's in Austin, Tx on 7812 Clock Tower Dr.

I went to the other location and stayed another couple of weeks and they informed me that the Clock Tower location put me on a "DNR"which means do not rent.

Norma has a bad disposition about herself I would have had rather me died of asthma then an ambulance called... I come to Austin to work and mind my business.. I've never been put on an DNR list anywhere in my entire life... This is not the first time I have stated this concern because no one has reached out. This is a serious concerned I expect a phone call, an email, or something to that nature because I'm not going to stop..

Desired outcome: She needs to be reprimanded and I need to be taken off of that list. And if that can happen I would like a full refund of my entire stay and I will never look back at that place again.

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1 comment
P
Aug 02, 2022 5:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I stayed at the InTown Suites from 7/8/22 to 7/15/22. I paid a $50 damage deposit at check in on 7/8/22. Today is Aug 2, 2022, 17 days later, and the $50 has still not been refunded to me. This organization is the most inaccessible I have ever encountered. I have 5 different phone numbers for InTown Suites and all have been called numerous times and I have yet to speak to a live person. This company has suspicious business practices. They need a full audit by the Texas Hotel and Lodging Association or the State Comptroller's office. The CEO for InTown Suites is John Pertchik. He too is completely inaccessible. It comes across like Intown Suites knowingly and willfully makes itself inaccessible to handle guest issues. This organization is the worst I have ever done business with. They advertise one thing (free high speed internet in all rooms. I was there 7 days and never was able to connect to the internet. I watched, during my 7 day stay, management continually intimidate, bully and keep in a constant state of fear and anxiety it's registers hotel guests by threatening to kick them out on a moments notice. It's my opinion that InTown Suites knowingly steals $50 from their guests by intentionally making the refund process so lengthy and difficult in the hope that customers due a $50 refund will eventually grow weary from trying and give up. This is criminal and warrants investigation. InTown Suites currently has 55 open complaints and of that 55 only 3 complaints have been resolved. Inaccessibility that causes undue harm and damage to registered guests. A class action lawsuit with every guest that has ever come through and a punitive damages of 50 million dollars should get InTown Suites attention. This is, based on my 7 day experience there, a criminal organization that consistently deprives it's guests of their civil rights.

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C
10:17 pm EDT

InTown Suites - Not getting what we paid for.

My wife and I left the residence we were staying at because we had a reservation ( Confirmation Number: 3TEALJP89 ) at InTown Suites located on Independance Blvd in Virginia Beach, Va. My wife arrived at 2:52 to check-in for the Premium Room we had reserved weeks ago. She arrived early because as per our reservation “ • Reservations are Guaranteed Until 4PM Hotel Local Time • For Arrivals After 4PM Hotel Local Time, Please Contact the Property Directly; Failure to do so May Result in the Cancellation of your Reservation “ check-in is at 3:00pm. The weather was 97 degrees and sunny. The A/C in our car did not work. My wife was met by the Receptionist at the entrance door. My wife told her the she was there to chick-in and the Receptionist told her that she was closed for lunch and that she would be back in about 45 minutes. The receptionist closed the door, locked it and left. At 3:03 I arrived because I made the reservations and was told that I was the one who had to do the check-in. We patiently waited in the car sweating. At 3:55 I got concerned because we had to check-in prior to 4:00 as per my reservation. I called the 800 number on the website and was told to write this complaint on the Customer Service form. I did. The Receptionist did not return until 4:46. An hour and forty-five minutes she was gone and we had to wait for her “45 minutes lunch break” in the hot burning car. This is where the first problem started. Being told that the office will be closed for about 45 minutes so that she ( the receptionist ) could take her lunch which lasted almost 2 hours. Prior to paying for the room she offered us the opportunity to see the room that was reserve. We went to the room and opened the door and this is were the room problems started. The size of the room was much smaller than any Hotel/Motel I have ever stayed in. As per my Reservation and the amenities of a Premium room, we are not nowhere near satisfied with what we paid for. The Premium Room that we paid $2,382.50 a month for is suppose to have per the website a “Recliner chair or sleeper sofa” (We have neither in our room). We were told at the front desk that they do not have recliner chairs or sleeper sofas in our Premium room. I am paying top dollar and not getting what is suppose to come in the premium rooms. “Lift top coffee table” (We do not have one in our room). Don't know where it would be put because the room is so small and I am paying top dollar and not getting what is suppose to come in the premium rooms. “Updated bedding with storage bed frame” (We do not have that in our room). Don't know why not but I am paying top dollar and not getting what is suppose to come in the premium rooms. “Fully furnished” (The room is not Fully Furnished) A fully-furnished apartment is one which is equipped with all required items of a household. From sofa to table lamp, from bed to a dresser and even electronic appliances, utensils and glassware in the kitchen – a fully-furnished apartment has everything required in your day-to-day life. I am paying top dollar and not getting what is suppose to come in the premium rooms. There is a “Full Size Mattress” in the room when the reservation lady told us that there would be a “Queen Size Mattress” in the room. We thought we were paying for a Queen but got a Full Size. I am paying top dollar and not getting what is suppose to come in the premium rooms. Our decision to live at InTown Suites Virginia Beach was the informative (but misleading) website and the information given to us by the nice lady who said she was over all InTown Suites reservations. We were not afforded the opportunity to see what a room looked like until right prior to check-in and room payment. Never would we have payed top dollar ( $2382.50 ) for a 28 day stay to practically live in an advertised premium room and not get what we were told when we made the reservations. We ended our rental agreement with our Landlord on the 19th because we knew we had a reservation there. We had no where else to go so we signed the agreement. If by some chance we would have been told that we were not getting what is on the website and verbally told, we never would have forked out that kind of money for what we were getting, or not getting. We have found another place to stay because we can't stay there in that small room and feel good about paying the 28 day rental price. With all the above misleading advertisement, we would like to get a full refund seeing we did not stay one single night there. We are very disappointed in the way the property management left us hanging in the blistering 97 degree heat to take a 1 hour 46 minute lunch know we were waiting to check-in, not having what was advertised in the room and not living up to your commitment “ We are committed to providing our guests with the best possible extended-stay experience”. Please respond in a timely manner because everyday means money paying for a room that we are not staying in. Thank you.

Desired outcome: Full REFUND of the money we paid for the Premium Suite

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T
1:52 pm EDT
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I would like to file a theft complaint with your manager and the employee at the front desk. They stole a package from me after I moved out of the hotel. I had a package shipped to them accidentally. I went to pick the package up three days after it was delivered. They informed me they did not have a package. I showed them the delivery information saying it...

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5:45 pm EDT
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InTown Suites - Confirmation# SMSA7M7ZY

My flight arrived late, and by the time I arrived to Intown Suites, it was 7:30pm, and there wasn't any one to give me a room. I called the after hours number, and the gentleman was not able to give me my room, so I had to go to another hotel to spend the next 2 nights.

I was still charged for a cancellation fee, even though I wanted the room and was late to check in due to my late flight arriving in houston.

I still wound up staying in InTown Suites 2 days later until the 18th. My new Confirmation number # SMSA7KW50.

i would like the cancellation charge refunded back to me.

Ali Ahmed

Desired outcome: i would like the cancellation charge refunded back to me.

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3:12 pm EDT
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Constantly calling 911 on occupants tell MGR and GM about them nothing done I have placed 3 911 calls total was lied to by MGR that they were kicked out and told by GM they can have guest, the other people a mother and sons have been there two weeks I called today 4/7/2022 and other people called 911 as well today I also have seen the occupants that...

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S
1:06 pm EDT
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It states n da memorandum when staff come you do not have 2 step out the room... Not to mention cleaning staff do mot ware mask I been sick the last week throwing up and [censored]ting the lass thing I need is staff telling me to get out the bed... I been here6 months they never clean my room never I paid up 2 week in advance 610 2nd wee your trying to put me out...

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6:50 pm EDT
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Feb. 18th to March 18th Sadly, we were placed in a room obviously not cared for, dirty floor, only vacuuming every other week, after asking politely. Only one set of towels for two people for a month stay with no fresh one's provided. Getting a newer unit was not an option because that would be a higher rate room and why give it to us instead of leaving it...

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J
4:55 pm EDT
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When staying at the Hobby airport intown "suites" I was charged for a night I did not stay for. I am still waiting for a response from management.

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J
9:54 pm EST
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We have stayed here few times now wen we lost our home due to city and health dept seized the home thru court order of Warren Township Civil courts. She was cited many many times 7 to be exact, still no repairs fixes, or abatement of the property, of every mold can be found, also 2 years ago I found out I was suffering Colon Cancer, it went improperly...

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3:39 pm EST
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First of all i want to start off by saying that this is the first time that we have stayed at this location that since he's been the general manager there but he has really left a very sour tast in my mouth we have always treated him with the most respect and for him to be so rude and disrespectful towards me and my husband and not even honoring the...

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3:37 pm EST
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InTown Suites - intown suites sheridan

I am the mother of Joaquin Johnson who was a resident at intown suites sheridan 2900 west hampden avenue sheridan co [protected]-2360, I called intown suites to speak to danielle who is the receptionist on duty to speak about property that is missing from my sons belongings that she threw out of his room while he was on the property she did not let him remove his own property, missing items are debt card, target card and his social security card, when i called to speak and asked about property that was missing when she threw out my sons property danielle was very rude she started yelling at me and said i better watch how i talk to her i was not raising my voice i simply asked her about throwing out my sons property and the documents that are missing she told me to call on monday which i did she told me there was nothing thrown out but food.that was the end of are conversation, danielle has customer service problems she needs to learn how to inter act with customers she was very rude when questioned about how she threw out my sons property. she should have let him and me his mother remove his property. Danielle is an employee of intown suites and should be trained on customer service skills and how to relate to customers and people who are asking questions, My son was constantly complaining about guest fighting the police activity that was always there fighting in hall ways and the noise, he was in the process of moving in February my son struggles with mental issues and Danielle should work on being HUMANE with people with disability's, I travel alot and I will NEVER stay at any intown suites and i will Not recommend intown suites to anyone.Thank you my email is [protected]@aol.com please feel free to contact me.

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J
7:57 pm EST
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I would not stay at Inn Town Suites in Savannah. The manager is a disrespectful piece of [censored]. He lets employees do whatever they want, They damn sure do not do their job. The maintenance guy is the only one that does his job, then extra because of the people that do not do their job. Housekeepers do not know how to clean the rooms when they actually clean...

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J
12:36 pm EST
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As long as Larry is the manager I will not stay in the INN TOWN SUITES in Garden City/ Savannah, Ga. There are things he does unfairly, he shows favoritism. I have seen him say things to the maintenance guy that isn't fair or right. And completely take the side of the two girls that do not do their job at all. Also, the maintenance guy had an injured foot...

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While I was staying at intown in Greenville on wade Hampton, the maintenance man's wife made the comment "you need to sit down before you fall down, junkie." How would she know anything about me? We're there cameras in my room if I was to be using? It was extremely offensive and degrading. Another housekeeper told me that she was paid by someone to "meow"...

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9:13 am EST
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I have been staying at the Intown Suites in Kannapolis NC and the management there has done a very poor job at providing good customer because I have been locked out of my room since November the 24th and I have tried several times to contact the office at this location and I have also tried to contact the after hours person on duty and have not received...

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I moved into RM 128 at the Intown Suites In Jackson, MS around September 27th. Right away I had a bad feeling about the hotel. It's was just an ominous feeling. The hotel appeared to be very run down and many of the tenant appeared to be on very hard times where they would not complain about rooms not having promised amenities or abuse from staff. At place...

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11:46 am EDT
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I was at the office today Saturday August 28th by 1 p.m. and nobody was there this happens every Saturday. Well today the floating general manager was there and he wasn't there earlier so I could pay. He got there about 230 245. He said that I had pay to 319.00 because I was late. When I said I was there earlier he said pay or get out. So I paid it. He wa...

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J
1:20 am EDT
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Charles the head maintenance person simply walked into my room without knocking when there was no maintenance issue. He then asked to see my key card and began rifling through my things until he found it. He then inexplicably asked me questions about if the key worked in an accusing tone as if I were there without paying. He saw the receipts immediately...

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5:39 pm EDT
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On 7/30/21 around 12:30pm I Mr Donald M. Richardson stop by the office at 90 oxmoor Rd Birmingham AL 35209 where I have lived and paid rent for (182) days and it was my (6) months now I'm a resident and by the mayor Randall Woodfin office and the State of Alabama tax revenue office told me Mr Donald M. Richardson that I'm should get back ALL of the...

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4:36 am EST
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I have a problem with roaches, management holding people mail, going in people mail, sending people to the wrong room. I seen management sticking money in there pocket.

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