I'm writing this alert with regard to a very distasteful experience, I had with Jetabroad company. I purchased our flight tickets to visit Spain with my wife on August 8th, 2019. It's also worth mentioning this was our dream vacation to visit Spain.
The tickets were purchased on their website, and after receiving our flight information, we notice that our names were not printed correctly and it's all wrong.
Since we were based in Los Angeles, Jetaboartd office location is some were in Australia, it took them 12 hours to respond to us and also ask and demanding payment for correction of our names or they will cancel the tickets.
By the time, we got back to them, we received the notifications from British Air that our tickets have been voided and we need to contact the Air travel agency for restatements of our Tickets.
After numerous emails and the waiting game, their answer was the air tickets are non-refundable and we need to contact the air travel insurance company for our recovery, which we did not have!
It has been three months, we still trying to get our money ‘$2, 070.50' back from them. I would hope Jetabroad takes this complaint into consideration serious and would compensate us plus our added expenses & suffering.
We would ask of you NOT buy any travel tickets form them. This experience has caused us to feel like their policy is simply to "Fall into Mud Death with them", ...
The Decent travelers, should not fall under these bad companies worldwide!
We would also request you to pass the news to all Friends, Mass-Media, Social Network of these companies, ... such as Jetabroad company for their Bad Business Practice, so that people wouldn't be cheated again!
Please, review their website online!