Latest Reviews and Complaints
Deceptive misrepresentation of exclusive member rate, false rate descriptions
Extended Stay America has engaged in deceptive practices by failing to honor its advertised “Exclusive Member Rate.” Despite booking as an Extended Perks member with valid promo codes, my folios list unrelated local businesses such as “Jenny’s Market,” “Walmart,” and “Old Chicago” instead of “Exclusive Member Rate.” Jenny’s Market is my place of employment...
Cybernetic way Yorktown VA
The odor is terrible... The room was filthy dirty... It stinks... The linen wasnt changed... There has never been any room service... This is just a bad experience... I wonder if the health department could get the. Placed cleaned...Instead of cleaning they are attempting to cover up the odor... Needs to be investigated...
Read full review6 Extended Stay America Reviews
Extended Stay America’s earns a 1.1-star rating from 6 reviews and 276 complaints, showing that the majority of guests are dissatisfied with accommodations.
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Cost-cutting creates bed bug nightmare at extended stay america hotels
Be very careful if you stay at one of the Extended Stay America Hotels with this nightmarish bed bug problem that many of their locations are apparently having. Extended Stay Hotels do have some appealing aspects to their franchise, like large refrigerators. But this potential bed bug problem needs to be taken seriously. Before you check in: ask to see the...
Read full reviewProstitution going on unsafe
At the Melbourne west 192 location they have a known prostitute call service going on room 212 Kayla Barker she’s high traffic in and out she’s on many escorts sites such as list crawler her numbers used are [protected] and [protected] it’s very appalling that this is going on at such an establishment and know one knows or maybe it’s a pay to play over there either way room has a very bad aroma they are scary and I felt very unsafe and almost didn’t want to come out. This is mind blowing this is going on here at a reputable chain location someone needs to do something
Recommendation: Carry a weapon
Mixed Experiences at Sierra Suites
After exploring various reviews about Sierra Suites, it's evident that the experiences are quite mixed. While some guests have praised the friendly staff and clean rooms, others have highlighted issues such as bugs, uncleanliness, and poor customer service. It seems like Sierra Suites may have room for improvement in certain areas to ensure a consistently positive experience for all guests. If you decide to stay at Sierra Suites, it might be a good idea to set your expectations accordingly and perhaps reach out to the management in case of any concerns during your stay.
ESA Suites Fort Lauderdale Davie 7550 FL-84 Davie. Fl., 33317 [protected]
Having stayed in literally thousands of hotels domestically and internationally throughout my life, this stay is one of the worst for what is rated as 3 stars. Black mold, floors peeling back, toilet needed to be flushed by removing the lid, door and cabinet deterioration, tile floor had liquid stains, handle for shower feel off, carpet filthy., bathroom rod rusted thin, tv screen vertical lines fixed, appliances deteriorating, However, the bedsheets were clean, I did not see insects and the water pressure in the shower was excellent delivering hot water. Outside the room under the stairwell was a tremendous amount of garbage and open food containers. I checked out the next morning moving to another hotel close by for the next 6 days that has a solid 3-star rating that its reputation lives up to it. Posted on the mirror in the bathroom was a Stay confident sticker with a 10-point cleaning process #10 is where the problem is because if there is a management inspection nobody should be allowed to stay in a room like #214. If in fact the management had reported this to corporate, then that is where the problem lies because of negligence. I am truly disappointed with Stay America. Over the next 3 years I will be coming to Davie for extended periods of time as I have a daughter attending NSU and it would have been nice to use this hotel as it was very close. too bad!
If you wish to talk to me Stan Bostic [protected] [protected]@gmail.com
Recommendation: Find other hotels to stay at
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Price gouging & dangerous!!!
Prices constantly going up since day 1! After staying there for a long time I was paying more than the Crack & Meth Heads in off the street!
Keep ur children away from this place..its full of criminals...also ur car is not safe!
https://www.complaintsboard.com/extended-stay-america-b126636
https://www.bbb.org/us/nc/charlotte/profile/hotels/extended-stay-america-0473-282728/complaints
Recommendation: STAY AWAY!!!!!
276 Extended Stay America Complaints
An unauthorized debit, unrequested linen exchanges and a misapplied or overridden promotional code. Violating state and federal law..
Ordered the Wi-Fi upgrade which has been bundled with my bill was posted a couple hours after paying my bill without my authorization and without ever being authorized to make such transactions. Unrequested linen charges, ESA's policy clearly states, fee-based only upon guest request. "Daily linen charge" was the answer I was given when I questioned why my...
Read full complaintBeing kicked out for no reason
I have complaint several I had rented a room for my son he been there 3 weeks . He loved being there, he had a service since I booked the room was suppose to be for a queen instead I gut a full bed. Room was filthy so we cleaned. Manager was upset , because a friend came to visit and her truck broke down so her boyfriend came to try to fix, manager wa...
Read full complaintPricing - was given 3 different prices for room
I call to get pricing information. Phone answered by Dakota. I was inquiring about a booking July 1 - 5, she gave me a rate of $103.54 per night. And I also inquired about July 13 - 19, 2025 where I was quoted $109.71 per night. Then I inquired about the website offering $77.39 per night. She told me in order to get that price, I would have to book 7 day...
Read full complaintIs Extended Stay America Legit?
Extended Stay America earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Extended Stay America. The company provides a physical address, 4 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Extended Stay America's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Extendedstayamerica.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Extendedstayamerica.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Extended Stay America appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Extended Stay America and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Extended Stay America has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 276 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Extended Stay America. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Illegal eviction/overcharged rates & fees
Husband and I were staying at tech center ESA for four months and the Manager took it upon herself to begin eviction process in June for alleged nonpayment never have I heard of this for a hotel, Manager claimed we owed over $900 we knew it was false. Everything was paid according to our records then Aug we received Eviction Summons now claiming we owed...
Read full complaintOver 30 day stay — hotel refuses to refund taxes
In most states, should you stay longer than 30 days (requirements may be longer in some states), you’ll receive a “permanent resident exemption” from occupancy tax.
What this means for me: cost savings, of course. Once you commit to that 31st day, the occupancy tax for your continued stay disappears and you’ll receive a refund of the tax for your previous 30 days. Be sure to ask your hotel front desk for this. If they aren’t aware of the rule, you can do an online search for occupancy tax for long-term hotel stays in the state you’re staying.
I asked about this when making my reservation and again when I checked in. A couple weeks into my stay, I asked the General Manager (and even called the District Manager) Diana Espinosa. All I got for them was excuses and the run-around.
Claimed loss: Around $215 dollars
Desired outcome: I want the hotel lodging tax credited back to me.
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Was charged for my service dog then told I would be refunded but now cant get anyone to call me back and they never issued my refund
My boyfriend and I checked in to extended stay in Temecula.CA on December 9, 2023 when we checked in we informed the front desk that we had a registered service dog. the front desk staff an older lady said there was a $25 a day pet deposit charge, I told her she was a service dog and she said there was still a charge. It's illegal to charge for a service...
Read full complaintManagement
My elderly father recently moved to Florida and was staying at the West Melbourne location extended stay Hotel. Unfortunately, my father was also my abuser and this relationship turned complicated. My father ended up passing away at this hotel, and the manager, Cassie Ferguson, I believe is assistant general manager, not only inserted her personal opinion...
Read full complaintRoom
I am in need of emergency assistance: I’ve been put into a horrible situation and have had some extreme set backs and difficulties recently leading me to seek the only refuge I could at an extended stay hotel in Long Beach, California. Yesterday I was assaulted by the manager of this location and locked out of my room. This led to law enforcement becoming...
Read full complaintPolicy
Made a reservation for a class in San Diego. While checking in I was informed I was not allowed to stay at the hotel. When asked about it they stated I was banned but could not provide details. Called customer relations and was told its up to the general manager but would not tell me who, what, or why I was banned. How can I resolve an issue with no...
Read full complaint and 1 commentHorrible treatment, maintenance, roaches, etc.
This room stinks. I have done all I can do to get this molded mildewed smell out of here. however, the attempts have been unsuccessful and it's making us all sick. As soon as the air is cut off it reeks horribly and smells even worse. I have mentioned this before with old management and I have mentioned this to you with new management. I can no longer take...
General manager kicking us out her first day back from vacation for nothing
I me and my girlfriend checked into extended to say about 2 weeks or about a month ago the manager was leaving the next day I guess to go on a vacation to get married after that we had several problems with our room the toilet wouldn't work it was literally like floating up other people's poop from my days before we had no access to our toilet so we ended...
Read full complaintExtended Stay America Hotel on Birch St. by John Wayne Orange County Airport
On Sept. 10th 2023 we checked into this hotel because my wife was having total knee replacement on the 11th and we needed a place where she could stay with out stairs for a short time. Worst mistake ever! One of the main reasons we rented the handicapped suite was for the recliner in the room. Upon check in we discovered the recliner was broken and...
Read full complaintBad hotel
Constant noise and rude management. Extended Stay America is BY FAR the worst hotel experience I've ever had. It's not even close. Compared to this experience, the second worst hotel is like a wonderful dream. Think of all the different things that can be done wrong to make a hotel experience a nightmare, and they ALL happen at Extended Stay America...
Read full complaintAbsolutely horrible hotels. They all need to be shut down
This hotel is absolutely disgraceful. Rooms are to be non smoking, but they are all smoke filled and mold smelling rooms. Had 2 rooms reserved. I am currently sick from the smells from the hotel. Staff didn't seem to care, no one was wearing uniforms. Some even had house slippers on their feet. The rooms were absolutely filthy, holes, dust, dirt, pictures don't do them justice. They falsely advertise rooms on sites and they are not what they advertise. No response from staff, guest relations phone number, only open a case, but no resolution. Avoid this hotel at all costs. They will be reported to the state of Ohio health board, among other agencies since not getting any responses back from no one regarding the matter. 440 dollars for the stay. Don't bother calling corporate because they push back to general manager and the hotel, so that gets you no where. No one is taking any responsibility for these hotels.
Desired outcome: A full refund from my stay
Personal property was stolen
We had a booking at Extended Stay America, Boise Airport on October 6th through the 8th. When we got there and checked in and took all our things up to the room and settled in the kids wanted to go swimming. I took my ring and ears off and put them on the night stand between the beds. We walked down to find the pool and them realized there wasn't one and...
Read full complaintFalse Charging
The rate I'm being charged isn't the rate that I was given to me on my reservation. When I ask the hotel manager his response is "I don't know" and I can't get anyone from guest relations to respond to my calls or complaints. Upon checking in I gave the front desk clerk a copy of my service animal paperwork and it was "conveniently" lost, so they are trying...
Read full complaintMy room 317 package going to a different room and the person open it even when she saw my name and rm 317
--------- Original Message ---------- From: andrew_chism_[protected] To: andrew_chism_[protected] Date: 09/22/2023 10:27 PM EDT Subject: A complaint filed from extended stay room 317 at 939 international drive Linthicum heights Maryland 21090 I am filing this complaint against the room tenant at The extended stay America, 939 international...
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Charges
We are Extended Stay Corporate members 2009. Extended Stays of America will charge you for your booked rate for 1 month. After this time the hotel will Drop the Taxes and Fees (Our history of stays shows this). This has been the case for EVERY Extended Stay we have stayed at. This is why we use them. Clean hotels, very friendly staff, etc. We spend at least...
Read full complaintIllegal civil practices
Welcome! How can I help with your question? You I’m trying to find out who the legal owner is for the Extended Stay America Hotel located at 1031 N.Link , Anaheim, Ca. 92806 I know that this building has been sold to a new buyer recently; however some uncivil practices have taken place here and has greatly affected me as well as many other long term...
Read full complaintneighbor
Would like a room change. Neighbor is cursing that I am slamming my door at night. She has said defamatory things, calling me "Pig and disgusting for no reason." Then again after I came in from smoking my cigarette she threatened to call the SPCA on my cat, for what reason I don't know. i am not bothering her, just sometimes go outside at night to smoke and she complains the door is slamming and going on about nonsense that I am a "Pig" and then went on to say "You are disgusting." So I would like to be removed from this neighbor. My animal is not bothering her, for whatever reason she would like to call the SPCA. Would like to be removed from her cursing and weird behavior.
Desired outcome: Room change.Would also consider staff change, it is very unfriendly/nonserviced.I have already had to deal with staff making me clean up my own coffee off the floor and also soda that spilled on it.
About Extended Stay America
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