InTown Suites

Feb. 18th to March 18th

Sadly, we were placed in a room obviously not cared for, dirty floor, only vacuuming every other week, after asking politely. Only one set of towels for two people for a month stay with no fresh one's provided. Getting a newer unit was not an option because that would be a higher rate room and why give it to us instead of leaving it empty? When reservations were made on company line, first one was full and so we were called back after making our reservations with that one and had to find another location for us which was hard for the phone rep had trouble finding one, I looked one up. The first two weeks the elevator made horrible sounds and not repaired until someone got stuck in them. I have a short video with sound if you are interested. Office closed on Sundays, disabled but still put on third floor far down the hall. On safety check day my husband's oxygen machine was noticed and a mumble made, I believe there was a comment that we should have been on the first floor. Smelly room. I used Lysol, asked housekeeping to deodorize it and as though that was normal, suggested Febreze and a plug in. That did not help and the smell was obviously noticed by maintenance when he stepped inside to help me by the look on his face. I requested a microwave that was not rusted inside door and outside so we could cook and have been living on restaurant food which is Difficult for 2 diabetics. I was told the place was being redone so I could not have a new microwave. I would have been happy with an old one that was not rusted but that was denied as well per management. Housekeeping and maintenance were very polite people and accommodating as much as they were allowed. Door in back always unlocked, even during drug fight and running criminal police spent the night waiting for at the doors. The front door was propped open all night for Saturday. The front door started being propped open when the office was closed. The manager was rude when she 'checked' the room when we left. For what? the chipped and rusty bathroom sink was still crappy? That it still looked and felt like the room that had not been used in quite a while. So that the carved marks in the wall were still there and the old scratched up paint. No service on Sunday? No alert before fire alarms being fixed. Walking down a hall with sudden flashing lights and alarm sound is quite dangerous for me as an Epileptic. Especially when off guard. I have used Febreze, Lysol and placed bars of soap around to battle the odor. Walls have old marked up paint that looks gross. I had to treat shower head to actually shoot out water. When I got it adjusted, I was grossed out to find a hanging piece of black mold hanging from the shower head which needed treatments of Bleach. I bought water to drink because of the nasty smell and taste, Speaking of which I am grossed out every time I have to use the bathroom sink since even that has scratched up with black and yellow showing where it had peeled and won't clean off as with the caked spots on the counter. Speaking of which, the kitchen counter has what looks like someone set a hot pan on there and it is cracked and bulging. Lighting is dark and there are three lights along with shower section. None are bright enough to make it less depressing. Someone came by very early in the morning and shook the door handle it is loose and maintenance showed up later to screw it in a bit which it loosened up later. I am under the impression he is as limited to help as housekeeping in spite of them being attentive and willing to help and polite. Did I mention how stuffy it is without running the fan constantly but is stops out of the blue usually after we go to bed. The very hard bed that is impossible to get complete sleep. And security? Bahaha, I have watched drug deals go on nightly out back. Usually by people that do not live here from what I can tell. And it looks like heavy drugs, not just a little Pot. Oh yeah, while making my reservations, I was told 300.00 and change a week and 1200.00 a month. Which one is cheapest? I ask, monthly I'm told. After paying along with the non-mentioned 400.00 in taxes, it turns out the 300.00 weekly is with taxes and would have saved us 400.00 of our slim budget of two disabled people. Not that any refunds are made or changes to stay time. If you pay for 4 weeks but need to leave in one, no refunds are given for the other three is a disgrace for any customer, which I witnessed in that situation and ignored by the manager behind the counter after telling her no refunds. . I am under the impression the fairly new stingy manager is not liked by anyone. including long term tenants. If I had to be forced to stay here longer than our intended time, I wonder if I could be moved to a newer room so remodeling of that one could begin without an increase in price. Third floor for disabled people, ha. Not a pretty site the few times in the last three weeks the elevator was out on and off and the stairs were blocked off one day for mopping. I can see why since it is all enclosed and such open areas were cleaned with pure bleach. Including one of us on oxygen. I asked for a disabled access room when I reserved this room. I have had little time to resolve this situation, especially since if we move out before our time is up we loose the rest of our money for remaining time.

When staying at the Hobby airport intown "suites" I was charged for a night I did not stay for. I am still waiting for a response from management.

I am the mother of Joaquin Johnson who was a resident at intown suites sheridan 2900 west hampden avenue sheridan co [protected]-2360, I called intown suites to speak to danielle who is the receptionist on duty to speak about property that is missing from my sons belongings that she threw out of his room while he was on the property she did not let him remove his own property, missing items are debt card, target card and his social security card, when i called to speak and asked about property that was missing when she threw out my sons property danielle was very rude she started yelling at me and said i better watch how i talk to her i was not raising my voice i simply asked her about throwing out my sons property and the documents that are missing she told me to call on monday which i did she told me there was nothing thrown out but food.that was the end of are conversation, danielle has customer service problems she needs to learn how to inter act with customers she was very rude when questioned about how she threw out my sons property. she should have let him and me his mother remove his property. Danielle is an employee of intown suites and should be trained on customer service skills and how to relate to customers and people who are asking questions, My son was constantly complaining about guest fighting the police activity that was always there fighting in hall ways and the noise, he was in the process of moving in February my son struggles with mental issues and Danielle should work on being HUMANE with people with disability's, I travel alot and I will NEVER stay at any intown suites and i will Not recommend intown suites to anyone.Thank you my email is [protected]@aol.com please feel free to contact me.

I moved into RM 128 at the Intown Suites In Jackson, MS around September 27th. Right away I had a bad feeling about the hotel. It's was just an ominous feeling. The hotel appeared to be very run down and many of the tenant appeared to be on very hard times where they would not complain about rooms not having promised amenities or abuse from staff. At places like this I knew that the chance for abuse would be high and I was correct.

I walked into the Office and I thought I was dealing with the clerk. The woman seemed friendly but she was not professional at all. I was booked into the room. I had driven a long way so I did not really inspect the room fully until the next day. The room was filthy. It appeared barely cleaned. Other door had a huge gap at the bottom were bugs and rodents and even snakes could easily enter. The room was missing the microwave. When I ran the heater there was a strong burning smell. The fire alarm kept flashing red and beeping.

I notified the office that the room was missing the microwave. By now I found out the clerk was General Manager Dana Kanode. She said a microwave would be brought out. One never was. Weeks went by. No microwave. I also realized the ac and heating unit had a dirt, soot and mold buildup. Everytime I ran it, it would blow out black chunks with a musty earthy smell. I developed breathing problems. I had to stop running it. During this time I went by the office continuously to request the ac and heating unit be replaced along with a microwave brought to the room. Nothing was done. I called customer service several times. I recorded the calls. I pleaded with them to escalate my concerns. They refused. I called corporate and left messages. Nothing. I sent a fax. Still nothing. I sent an email. It bounced back. Finally I took pictures and sent them to media relations at intown suites.

They never responded to me but had the ac and heating unit swapped same day. By this time I was finally brought a microwave.

But I noticed very unusual behavior from the office manager Dana Kanode that gave me bad feelings. Every week when I would go into the office to pay, she would claim her computer was down. She never wanted to process my payment. She would tell me to come back repeatedly. I also noticed the office had sporadic hours. Dana Kanode stayed gone it seemed for extended lunch breaks. When I would reach her she was abrupt, hostile and rude.

Finally it all came to a head a few days after I sent the email with pics to media relations. I left to put my trash in the trash bin and apparently put it into the wrong bin and the security guard decided to immediately evict me. He was aggressive. Yelling. Walking up on me. I had to call the cops.

Because I put the trash in the wrong bin the security guard would not even let me pack my belongings. He wanted me to leave immediately. He came beating on my door with another man. Demanding I leave. He blocked the doorway to my room while I was forced his way in. He use his foot to block me from closing the door. I am a woman and I was frightened. I said I would leave and asked for my money for the remainder of the week to be refunded and he screamed no refunds! The general manager Dana Kanode came running out and she also said no refunds.

Horrible way to treat a guest. A quiet guest at that. Dana Kanode yelled that I had contacted the corporate office. So I guess this is what this was about. Intown Suites abuses customers. Even the cop could not believe how intown suites acted.

I have a problem with roaches, management holding people mail, going in people mail, sending people to the wrong room. I seen management sticking money in there pocket.

I checked in Monday afternoon before 3 pm with KB I believe his name is, and he said he sent a couple times about this I am assuming he sent to corporate office. No one gave me paperwork or let me know when I checked in that there was no water so most of the day I had no water on Monday I was suprised and shocked since no one told me till after it was turned off. I would like to be credited for a free night instead of checking out Monday that I can Tuesday. I am in room number 334 if need to contact me, Please email me back about this soon as received. I am a good customer been coming here for awhile, I would like to continue so please give me the credit for a free night. Thanks again from Melissa Preslar, I hope to hear from you soon.

I've have been living here in Elk Grove Village since May and I have been treated extremely well by everyone who works and lives here. I only wish we can get screens for the windows. The building needs about 30 screens. Also I wish for garbage cans at all the exit doors. I'm alway cleaning up after everybody cause no garbage cans except the large disposal on the other end of the building.