Resolved Int*intelius SbI was charged and have no idea what that is

If you select a promotional price on the intelius website, you will also receive a free 7 day trial of identity protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19. 95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want identity protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call [protected] monday to friday from 5am to 8pm and saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Intelius's response · Jun 14, 2011

    Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.

Responses

  • Nt
    nthnsome Sep 23, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I WAS CHARGED BY SOMETHING CALL INT*INTELIUS SB ON MY CHECK CARD TWICE. I WANT MY MONEY BACK IT WAS 19.95 AND I WANT TO KNOW WHAT IT IS

    2 Votes
  • Pi
    PiratedIdentity Oct 25, 2010

    On 10/22/2010, I discovered a card purchase in the amount of $19.95. The description was "INT*INTELIUS SB 877-974-1563 WA". These people cheat their way into your pockets by deceiving you into a subscription of Identity Protection when you purchase a record. But when you cancel your subscription, your identity becomes readily available for anyone to google and grab. You're not safe either way. Once you make a purchase, you empower them to protect your identity, which another party can PURCHASE. Don't do business with this band of hooligans!

    4 Votes
  • Ni
    Nissua Nov 02, 2010

    Same. I was erroneously charged Nov. 2 for $19.95. The original "charge" was $4.95 for a reverse telephone number lookup.

    1 Votes
  • To
    Tonyrobinson Nov 13, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have noticed this on my credit card bill. I contacted my bank. They said as it is a recurring charge you need to formally cancel it by email or phone and intelius sb. If they take it again THEY the bank will recover the money. You need to make a note of when you did it. This is the case in the UK.

    1 Votes
  • An
    ANGY_in_MD Dec 05, 2010

    THIS IS CLEARLY A DECEPTIVE PRACTICE IN MY OPINION... I have called our states Attorney General's office to complaign. *** Call you local Attorney Generals Office and file a complaint. If enough victims complain they will file suit agains the company ***

    1 Votes
  • Ju
    Justice Jim Jan 19, 2011
    This comment was posted by
    a verified customer
    Verified customer

    When I ordered it was for $9.95 as advertised. Then when I looked on my credit card bill it was 12.90 plus another 19.95. Anyone interested in a class action lawsuit I'm there. MOST IMPORTANTLY MOST OF THE INFORMATION YOU RECEIVE IS MISINFORMATION AND YOU PAY FOR IT!!!

    2 Votes
  • Se
    sextstar Feb 03, 2011

    I was ripped off by this company also they have been double charging my ccrd the 19.95 each mon for four month snow, just got them to cancel now I'm scarred to get frauded again guess it's my own fault for paying for something online with ccrd but I swear I only subscribed to the phone number look up what a scam.

    1 Votes
  • Yo
    yolanda madrigal Feb 11, 2011

    i use one time service and cancel the service and they charge two month more for the service

    0 Votes
  • Ab
    Abdurrahimkhalil Mar 04, 2011

    I too was erroneously charged 19.95. I only found there phone number through this link. They are returning the 19.95. Be very careful who you give your personal info to online. There are all kinds of fradulent scams being carried out. 877-974-1563

    1 Votes
  • Fo
    FoxValley Mar 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I had a same charges in my account and only way I could contact these dopes was using the number 888-445-2727 listed on this post. Their website even doesn't publish this number. They are simply a scam. Never register with http://www.intelius.com/

    1 Votes
  • Ro
    RONALD R Mar 29, 2011

    this co. is a rip off .idid a phone # look up for .99 cent only .now they are taking out 19.99 . I WANT MY MONEY BACK

    1 Votes
  • Ca
    candif30 Apr 04, 2011

    i agree i was charged 19.95 and then 20.49 and it keeps going i cancelled any services that says i was with and they still charge me i want my money back, this is bull, im a single mother of a baby and no car what do i need 24 hour asst for like come off it inteluis stop being like this and give our money back like wtf

    1 Votes
  • Ki
    KILLERBUNNY Apr 16, 2011

    I agree class action law-suit, I want my money back and money for bad practice. These guys have probably made millions and I say we bankrupt them.

    1 Votes
  • No
    nothappy1989 Apr 20, 2011

    I just noticed this charge on my statement. I was curious as to what this was and I found this site. I then went back to my statements. Turns out I have been getting charged since December 17, 2010 and only now am I noticing it. I WANT MY MONEY BACK!!! WHO IS WITH ME???

    0 Votes
  • Ya
    YamahaBoost Apr 20, 2011

    Let's Get em. I just noticed it; copied it over to Google and got this thread. Seems that a lot of people could be impacted. I am in the midwest; USA. Has anyone checked out "the fine print" yet? I assume there is some and if they told us up front that this would/could happen we may not have a case. I don't know either way, have not checked it out myself yet. I am all for getting some money back...they have been charging me for many YEARS. The $19.95 that everyone is mentioning. Just found it amongest my zillion transactions..i should pay more attention. :)

    0 Votes
  • Re
    Recover funds 11 May 06, 2011

    I've just noticed the $19.95 being charged each month also. Called the number above to cancel and they did. The rep was a smooth talker that made it all sound so good. They could not retro the termination though. Anything we can do to recocover any of this would be great!

    0 Votes
  • Ja
    James1956 May 16, 2011

    I noticed this same $19.95 charge on my statement several months ago. Not a clue to what it was. I typed in the name..found this website of complaints. Hoping I get results when I call the phone number..I want all of my money back, as this has gone on for several months.

    0 Votes
  • Ja
    James1956 May 16, 2011

    Have not a clue how this charge got onto my credit card. $19.95 appeared several months ago. I called 888-445-2727 number listed by the charge. Not there on there on the weekends. Typed in there name and found this website...what a surprise..it is a scam. I will fight for all of my money back.

    0 Votes
  • Da
    dajman311 May 17, 2011

    This company has been unknowingly charging my grandmother 19.95 a month for TWO YEARS. The kicker? SHE DOESN'T EVEN KNOW HOW TO TURN A COMPUTER ON. I'm not sure what needs to be done, but we WILL be contacting an attorney.

    0 Votes
  • Jp
    j p sarkis May 24, 2011

    we were charged 19.95 to our master card credit card and we do not know why and how

    0 Votes
  • Ch
    charles manson Jun 09, 2011

    I also have no clue who these people, company, or person is. We need to get our money back ASAP. Look how much money they have made off of us. There's probably 1, 000 more out there that haven't even realized it yet! How do we get them caught?

    0 Votes
  • Ap
    aprilsecor Jun 09, 2011

    they took 14.95 from my credit card and i dont know why or what this is...

    0 Votes
  • Dr
    Drdingo Jun 11, 2011

    I'v also been charged for many months and want to get my money back! if anyone gets any info that could help...plez post it here...i will be cak if i find out anything that could help!

    0 Votes
  • Wh
    Whitefoote Jun 13, 2011

    My checking account was charged 19.97

    0 Votes
  • Rr
    rrsr Jun 25, 2011

    I have two $19.95 charges on my credit card account one or two days apart which I don't understand. I must have subscribed to a service unknowingly and would appreciate a refund to my credit caard.
    Roger V. Rowe

    0 Votes
  • Ti
    Tinman111 Jul 12, 2011

    I have no clue what these charges are, but I put a stop payment on them and will be filing a complaint with the attorney general in AZ. I also contacted them and they need personal information before they will discuss the charges. I hope there will be a class action suit as this is fraudulent.

    0 Votes
  • Sh
    shaima71 Aug 05, 2011

    i have the same problems intellius is what and why monthly charges??? what are they charging me for???

    0 Votes
  • Ch
    christel washington Sep 01, 2011

    I had no problemps with this, i was charged 19.95 and all i had to do was call them and they were more then helpfull and cancled it!

    0 Votes
  • Ch
    christel washington Sep 01, 2011

    They need personal info bc they try and protect YOU. All you have to do is give them the mail that you somehow..(WHILE LOOKING UP NUMBERS OR CREDIT OR ANYTHING IN THAT NATURE ) gave and they will be able to help you and remove the charges.

    -1 Votes
  • An
    annafrickey Sep 18, 2011

    I've never even used their site for ANYTHING!! NEVER HEARD OF IT!! till I got two charges on my account today! and of course they aren't open until MONDAY!

    0 Votes
  • No
    norbelis Sep 22, 2011

    i am norbelis fonseca and i dont resive any informasion yet

    1 Votes
  • Ca
    $cammers must die! Oct 31, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I just found out about Intelius today when I looked at my most recent credit card bill. I've never heard of them, nor have I searched for anyones records online, but sure enough they have charged my card no less than 12 times in the past week. Who the #@%$ are these guys? How did they get my credit card number? I made a call to them and the customer support was very vague and unhelpful. First of all, I am not a "customer" of yours, I just want to know how you are scamming me. I find it funny that they also offer identity theft protection while they simultaneously rack up bogus credit card charges, sounds kind of like paying the mafia for "protection". When confronted about these charges, the operator wanted me to give him my credit card number and all sorts of other personal information so that he could look up my charges. Seriously? I think that they have more than enough to go already, given that they are trying to rip me off! No way was I going to give him anything. These guys need to be shut down!

    1 Votes
  • No
    Notta Sucker Oct 31, 2011

    I just wonder WHY they (INT*INTELIUS SB ) are allowed to continue to advertise on this site, considering that there are at least 10 other complaints listed at the top of this page under the heading:
    "More INT*INTELIUS SB complaints". Yet their reverse phone number lookup ads rotate through the prime advertising spot at the top center of this page. Who'da thunk it???

    0 Votes
  • Ni
    Nie Holam Nov 01, 2011

    In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.

    0 Votes
  • Ja
    James Callahan Dec 17, 2011

    I also have no clue who these people, company, or person is. We need to get our money back ASAP. Look how much money they have made off of us.

    0 Votes
  • Sa
    SANDRA L. WILLIAMS Mar 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    PLEASE CANCEL THIS I DON'T WANT IT ANYMORE!!!

    0 Votes
  • Ma
    markamcclendon Mar 13, 2012
    This comment was posted by
    a verified customer
    Verified customer

    i used them to look up a number for 0.99 one time charge. the next day they took 19.95 and 0.99 out ofg my account. i called and told them i never agreed to this and was told i can cancel . so the one number cost me 21 bucks. no 7 days trial nothing . just should of said 21.00 to use one time not 0.99. no refund try to give me a membership for 14.95 a month. I want blood

    0 Votes
  • Ay
    Aye82 Mar 26, 2012

    I just noticed that I was being charge for months. Int*Intelius SB has been stealing my money.

    0 Votes
  • Pr
    princessleya Apr 15, 2012

    I found out I have been charged too...how do I stop this and get the refound back? plase help me1!!!

    0 Votes
  • Sa
    Sandra Zastawecky May 16, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I canceled, according to what i thought a cancelation was but, this month i got hit with a new charge for $24.99!!! Enough is enough! What else do l need to do to get rid of them? Can someone help me?!

    0 Votes

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