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Resume Genius / Resume Technologies
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2.3 8 Reviews 17 Complaints
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Resume Genius / Resume Technologies Reviews 25

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12:00 am EDT

Resume Genius / Resume Technologies A Personal Touch to Your Resume Building Journey

Dear future resume builder, let me share with you the essence of ResumeGenius as echoed by our community. The journey with ResumeGenius is akin to a warm embrace, guiding you through the maze of resume creation with ease and finesse. Our users have marveled at the beautiful choices, easy navigation, and the plethora of design options available. While some wished for more editing flexibility, the overall sentiment resonates with gratitude for the seamless experience. As you embark on your resume-building adventure, remember that ResumeGenius stands as a beacon of support, ready to transform your professional narrative into a masterpiece. Embrace the journey, and let your resume shine with ResumeGenius by your side.

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2:25 am EDT
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Resume Genius / Resume Technologies Using this website was an effortless and seamless experience

Using this website was an effortless and seamless experience. The user-friendly interface made it incredibly easy to navigate through the process. I appreciated the intuitive design, which guided me step-by-step and ensured that I didn't miss any important details. The website provided valuable tips and suggestions, resulting in a polished and professional resume. I highly recommend this platform to anyone seeking a hassle-free and efficient way to create an impressive resume.

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1:55 am EDT
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Resume Genius / Resume Technologies Nice work-easy enough and I was getting agitated-!

Nice work-easy enough and I was getting agitated-! So kool- only can't you offer the 14- day trial.- and then auto cancel-at end? Sneaky bs-to claim this free- then want an idiotto give up their card in hopes they will forget to cancel- no one I doubt would want this ongoing for $24 monthly and ve be one an alumi customer- lest they knew each month their getting fired- lol- and joking even them- I doubt a commits
Is evercdesired not even appropriate to ask for- lame world we"re-

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  1. Pros
    1. User-friendly interface
    2. Diverse template selection
    3. Real-time content suggestions
    4. Industry-specific examples
    5. Free trial available
  1. Cons
    1. Limited Design Flexibility - Templates may not suit all industries.
    2. No Free Download Option - Must subscribe to access final resume.
    3. No In-Person Consultations - Lacks personalized professional guidance.
    4. Occasional Formatting Issues - Some users report export glitches.
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Resume Genius / Resume Technologies I really enjoyed using this site

I really enjoyed using this site. I've never seen my resume so coherent, and clean! Even down to the job responsibilities that were auto-generated, albeit I had to edit some specifically, it was a great job. I would like the option, however, to move the headings according to how I see fit. As an example, education is all the way at the bottom of the resume, however as a college student, still in college, I've been advised to have education at the top so I would like to move education and it's contents to the top of the resume.

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Resume Genius / Resume Technologies Love this site!

Love this site! Highly recommend when creating your resume! I have used this in the past and love it. Give suggestions, various templates, and at the end uses your entries and perfectly adjusts the info to each template! You can then scroll through and compare each one and pick which you think looks the best! I love this because while one template may only give you half a page resume, another will be the perfect one page resume you are looking for even if you may not have too much to include as far as work experience, which is common for students such as myself.

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Resume Genius / Resume Technologies Writing a resume can be a daunting task

Writing a resume can be a daunting task. Even from someone who is an excellent writer. It's hard to come up with content that promotes the diverse skill sets and jobs I have preformed in the past.
What I like most about this helpful platform is not only the fast and professional resume I end up with, but after adding the suggested content they guide you to - I read over the resume and what a boost of confidence.
The final product really helps me to realize how qualified and skilled I am.
Thank you for the help and giving me some insight on how impressive I might seem to future employers.

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Resume Genius / Resume Technologies Incredibly user-friendly and intuitive app

Incredibly user-friendly and intuitive app. Love all the suggestions they provide to help you fill in job descriptions -- it really takes all of the work out of it for you! And great selection of resume formats to choose from! I haven't started job searching just yet, but even at the yearly price (which is less than $100), its well worth saving yourself from the inevitable headache of putting in the time and effort to piecemeal your resume together from scratch. And the ease of being able to customize it EVERY SINGLE TIME you send it to a potential new employer without the hassle of drafting and resaving a hew word document... this is a life-saver!

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Resume Genius / Resume Technologies I think it's top of the line in terms of a resume building

I think it's top of the line in terms of a resume building service that takes away the pain and overwhelming feeling that comes with the seemingly impossible tasks for most of making a complete and attractive resume. It's worth the money if of means landing the job you want. I won't say it's the only way to go, but I have tried several companies that offer this service, free and paid alike, and this is the easiest and most hassle free option that I have used. I recommend for anyone who doesn't know where to start. From the time you begin, and After answering a few very clever and easy to answer questions, (the way in which they go about learning the information from you is what makes it so good in my opinion) and before you know it, 15 mins of a headache free process and limited asked effort on your part later, you have exactly what you had in mind or even better, of a resume that highlights your strong suits. I always recommend taking your time and finding the resume builder that suits you and your needs best, but if you don't have the luxury of time or if you are one who just doesn't know where to start and feel overwhelmed and looking for one that takes the effort and frustration out of it, you won't regret resume genius I assure you. That's my humble but well experienced opinion.

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Resume Genius / Resume Technologies Complaints 17

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3:55 am EDT
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Resume Genius / Resume Technologies Stop tricking people into participating in your trial

Stop tricking people into participating in your trial, YES, I can choose to walk away, nobody put a gun to my head, but don't make people think they're getting something for free and then making them put in their card information. That's a horrible bait-n-switch, you should be ashamed of yourselves for being so proud of a system that takes advantage of people and wastes their time. Not everyone has a card to offer either and that's something you should respect. Especially in the midst of the coronavirus pandemic. Shameful.

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2:20 am EDT
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Resume Genius / Resume Technologies Be aware! Subscription Scam!

Be aware if you are using the 14 days trial set a reminder and go back and cancel the subscription. After paying $2.95 for 14 days they have automatically subscribe to $24.95/mo and charged my bank for 6 months. When I found out and called they're support team and asked for at least %50 refund from $149 that I paid for the last 6 months they have refunded me $12.48 which is stupid. Customer service representee Named Ryan was offering me a discount to continue the subscription after paying 6 months without even using their service! Unbelievable! Thanks for Nothing Ryan.

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12:44 am EDT
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Resume Genius / Resume Technologies Your pricing practices for what amounts to an entirely

Your pricing practices for what amounts to an entirely automated process are *deceptive and inconvenientat best and *predatory and disgustingat worst. There is no good reason that a service you damn well know will be used infrequently at the most should feature a stealthy recurring payment hidden below the deceptively low up-front charge. Your service clearly relies on some users not reading the fine print -- mine was in 9 point font by the way -- so that a recurring charge can be made in the background after they've forgotten about your service.

Your "Need Help?" support was all but useless button which provided absolutely no help of any kind. I tried disabling all of my popup and ad blockers to no avail, so I must assume that the Help service here is fictional -- a fa?ade.

I would revise my rating to 3 stars or higher if this were not the case, however, I know your service has no interest in remedying my complaints, so take my $3 and lets be done.

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Is Resume Genius / Resume Technologies Legit?

Resume Genius / Resume Technologies earns a trustworthiness rating of 81%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Resume Genius / Resume Technologies highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Resume Genius / Resume Technologies to understand what to expect from them.

We found clear and detailed contact information for Resume Genius / Resume Technologies. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Resume Genius / Resume Technologies has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Resume Genius / Resume Technologies has registered the domain name for resumegenius.com for more than one year, which may indicate stability and longevity.

Resumegenius.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Resumegenius.com you are considering visiting, which is associated with Resume Genius / Resume Technologies, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Resume Genius / Resume Technologies's website seems to offer jobs or career advice. While this can be a helpful resource.

Several positive reviews for Resume Genius / Resume Technologies have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Resume Genius / Resume Technologies website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Resume Genius / Resume Technologies's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 8 complaints being resolved.
  • Resume Genius / Resume Technologies protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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10:39 am EDT

Resume Genius / Resume Technologies Resume Genius - Resume

Horrible company. Canceled online TWICE - had to call until they canceled the service. I don't understand how a company can market free and then charge $25/mo unless you "cancel", but the way it reads says nothing like that. How is this company legally able to market this way when every other company must uphold to certain stipulations? I never received any email confirming payment or service. I understand making money, but these seems like a low way to get hundreds out of someone trying to simply get a job. I will never use this service again and will tell anyone and everyone to not either.

Desired outcome: REFUND

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1:37 pm EDT
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Resume Genius / Resume Technologies Resume Genious

I subscribed for 14-days trial only,

They charged me for 35.95 CAD right after that on 25th of march without any notification,

Saying that's how it work. while I never wanted monthly subscription.

I cancelled as soon as I saw charges. Later they said they will only pay me 17.48 CAD. They want to take my money for something I did not chose.

Desired outcome: I want my money back in full (34.95 CAD)

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7:42 pm EST

Resume Genius / Resume Technologies ResumeGenius

I became a widow on 1/18/2022 and have not only lost my husband but also my medical insurance and 80% of my income. I needed to create a resume quickly and your site was recommended to me. I signed up and had no idea that it was a 14-day free trial and that I would be charged $24.99/month in 2 weeks. My life is in chaos, I was not aware of this membership, and I am broke. When I called, on 3/2/2022, to explain my situation, I was told that I needed to cancel by 2/15, which I didn't do because I was unaware of the membership plan. I was then offered the plan for $9.99 a month, which I declined because the formatting of the resume and cover letters created were subpar. I immediately canceled my membership and was given a $12.48 credit, which means I still paid $12.51 for a membership that I was just offed to me for a price of $9.99. Do the math. Yes, I did in fact sign up for a membership quickly and I will acknowledge that mistake. I hope none of you ever have to deal with the loss of your husband at 54 and find out about the turmoil that I face daily.

Desired outcome: Credit my $24.99 and no longer charge me

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9:54 pm EDT

Resume Genius / Resume Technologies resume genius - do not use!

I signed up for the free 14 day trial...paid my $1.95 for the resume and failed to set a reminder on my calendar to cancel the subscription. Its now three months later and I am $120.00 in the hole. I have not received an email one since I signed up...no receipts for the service...no hey, try this...NOTHING! When the hubs asked what the charge was that hit today, I was reminded to cancel and inquire about my charges getting refunded...

Here is how the conversation went:

Jason T.
Hello Tracy. How may I help you?

Tracy
charge on bank statement

Jason T.
Thank you very much for contacting us. Before we can proceed and in order to better assist you I will need the e-mail address used when you registered.

If you have a paid subscription also provide the last FOUR digits of the credit card used to purchase access to our Resume Builder. (Please be sure to double-check for typographical errors in your e-mail)

Tracy
email address @ blah blah.com
xxxx

Jason T.
I was able to locate your account and cancel the subscription 02 May 2018 10:01 PM EDT. We sent a confirmation e-mail.

You can use that as proof of your successful cancellation along with this transcript.

This cancellation means that you have access to the website until the subscription period expires.

No additional charges will be levied against your credit card as long as the account remains cancelled. However, you are legally responsible for any charges already incurred based on our Terms of Use and information displayed on the website. Should you reactivate your account, your credit card will be charged accordingly.

NOTE:

*** Please keep in mind you had the ability to cancel 24/7 online and this is the most EFFICIENT AND EFFECTIVE method to cancel. The instructions on how to cancel can be found in the Sales Receipt and Purchase Confirmation or by clicking on our "Help and Support Tab" on our website.

OTHER CANCELLATION METHODS:

We cancel for you during our business hours from 8 AM - 12 AM EDT Monday - Friday (e-mails are answered in the order they are received during these hours and are NOT proof of cancellation) ***

Tracy
...I don't understand why I am getting charged $40.00 per month. I was just informed by my husband of this and I thought the trial from February was Free.

Jason T.
I can see that you purchased the 14 day trial last 15 February 2018 11:55 PM EST.

It was actually specified on the Plans and Pricing Page, on the Purchase confirmation page, and as well as the sales receipt sent to your email upon purchase that if you do not cancel within the 14 days, your account will be auto renewed to the monthly subscription.

Your account was renewed due to no cancellation last 02 May 2018 03:03 AM EDT and has already been cancelled 02 May 2018 10:01 PM EDT. We sent an email confirming the cancellation.

No additional charges will be levied against your credit card as long as the account remains cancelled.

Tracy
The charges that hit today...is that for the next month or for the previous month?

Jason T.
The latest charge i can see is 02 May 2018 03:03 AM EDT

Tracy
Which is today...so, since it renewed today...and it is cancelled today...I need the fee credited back to my card.

Jason T.
Once the system renews the account, all we can do is take your card off our system to prevent any future renewals.

I apologize. Our refund policy is very strict and does not allow for credit reversal if cancellations occur after the billing cycle.

Please keep in mind you had the ability to cancel 24/7 online and this is the most efficient method to cancel. The instructions on how to cancel can be found in the Sales Receipt, or by clicking on our "Help and Support Tab" on our website. We can only cancel for you during our business hours from 8 am - 12 midnight EDT Monday - Friday

No additional charges will be levied against your credit card as long as the account remains canceled.

Tracy
I am not accepting this response. I have not received communication of a monthly renewal. No receipts have been provided. I have $120.00 in charges for a service that I am not using. I will absorb the first two months, but today's charges need to be reversed. If you cant do it then find someone who can.

Jason T.
Even if you speak to a sup or manager, you will still be told the same information. As we follow the same policies.

Our services are not a one-time purchase, but an ongoing subscription.

No additional charges will be levied against your credit card as long as the account remains canceled. However you are legally responsible for any charges already incurred based on our Terms of Use and information displayed on the website. Should you reactivate your account, your credit card will be charged accordingly

Tracy
Again, this is not acceptable...please refer me to someone who can further assist.

Jason T.
We have explained all of our Terms of Use and have answered all your questions to the best of our ability.

If you would like to send a formal complaint in the mail to our corporate office this is the address:

RGO Technologies LLC
427 N Tatnall St. #95492
Wilmington, DE [protected]

Thank you for contacting us and please be sure to contact our Corporate office if you have any further questions or you can also consult our Terms of Use in our website for information on our policies.

Tracy
I dont have a complaint. I want someone to help me.
Is there not a leadership team member that can assist with providing receipts, billing cycle data and stopping the charge that is hitting today?!?! Cant someone there do the needful?

Jason T.
It seems that your looking for someone who can somewhat override our terms of use and policies for a refund to be possible. I do apologize but all of us follow the same rules and no one can do that. As I've mentioned, even if you speak to a sup or a manager, you will still get the same information. All we can do for these kind of situations is to cancel the account to prevent further charges moving forward.

If you want to take this higher, please scroll up and take note of our corporate address.

Any other concerns aside from that?

Tracy
Start here: Please email me my receipts for each months charges. Read

Jason T.
The sales receipt providing the auto renewal information was sent when you started the trial 15 February 2018 11:55 PM EST. The 4 ways to cancel were provided to the email address t.l.[protected]@gmail.com on the day the $1.95 purchase was made.

Jason T.
The sales receipt providing the auto renewal information was sent when you started the trial 15 February 2018 11:55 PM EST. The 4 ways to cancel were provided to the email address t.l.[protected]@gmail.com on the day the $1.95 purchase was made.

Tracy
The sales receipt was for the 14 day trial.
I need each sales receipt for the charges that were applied to my card in March, April and May.

Jason T.
Our monthly subscription renewals don't have sales receipts sent just like any other subscriptions.

Our services are not a one-time purchase, but an ongoing subscription.

No additional charges will be levied against your credit card as long as the account remains canceled.
Please keep in mind you had the ability to cancel 24/7 online and this is the most efficient method to cancel. The instructions on how to cancel can be found in the Sales Receipt, or by clicking on our "Help and Support Tab" on our website. We can only cancel for you during our business hours from 8 am - 12 midnight EDT Monday - Friday

Tracy
I get one from apple in regards to my music renewal...like yours it is an ongoing subscription...

Jason T.
Not all companies are the same. Apple may also provide refunds but for our case, our policies are strict when it comes to late cancellations per our terms of use.

Tracy
Also Jason...do you realize that you cancelled my subscription without me requesting it?

Jason T.
It is our protocol to cancel the account once we receive a complaint about charges.

Tracy
Where is that information noted on the sales receipt?

Jason T.
The reason for that is that customer would not complain of the charges being made if he/she wants the subscription to continue.

Tracy
Is it not possible that I wanted to change my plan?

Jason T.
I get what your trying to do Tracy. You're looking for loopholes just to get a refund. I do apologize but we stick to our terms of use no matter what.
If you would like to send a formal complaint in the mail to our corporate office this is the address:

RGO Technologies LLC
427 N Tatnall St. #95492
Wilmington, DE [protected]

Thank you for contacting us and please be sure to contact our Corporate office if you have any further questions or you can also consult our Terms of Use in our website for information on our policies.

Tracy
So, are you saying I couldn't have gone from the $39.95 plan to the annual?

Jason T.
Changing plans is not possible. Once you go for the monthly plan, you cannot switch to the annual. If you want to switch, you would need to create a new account with a different email to do so.

Tracy
Oh my. That is really unfortunate. That should be included on the sales receipt as well. You know...as an FYI.

Jason T.
Thank you for your comments, I will make sure to forward it to our Quality Assurance Department for future reference.
Any other concerns aside from getting a refund?

Tracy
LOL. QA. Really. No, Enjoy your lunch...or dinner... Read

Jason T.
Okay. Thank You for contacting Resume Genius, have a good evening.
be sure to contact our Corporate office if you have any further questions or you can also consult our Terms of Use in our website for information on our policies.
Jason T. has closed the chat.
Start the chat again

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Luize
London, GB
Nov 22, 2022 12:31 pm EST

I signed up for a 14-day trial subscription, but it turned out that it was impossible to cancel. So now Im charged 24,95

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MarthaVila
US
May 14, 2018 8:29 am EDT

Total Scam. I helped a friend with building his resume - we did the 14 day "trial" and paid $1.95. Cancelled the account. They set up recurring charges on my Visa card and I just called them to tell them that it was cancelled before the end of the 14 days - nope- they said I would have had to call versus cancelling online and now I'm out for 2 months of the stupid subscription. I just sent a dispute to my Visa card issuer to advise them that no goods or services were received in exchange for the billed charges and that they were not authorized - we'll see how this plays out...

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5:31 am EST

Resume Genius / Resume Technologies Disappointing

What kind of service is that? I wonder if anyone controls anything...
I wonder how they recruit those people for writing and editing papers...
I wanted my cover letter to be written properly, but what I received didn't notify me at all. I immediately contacted my write first to clarify this situation and to say that he made several mistakes. But he only blamed me for not giving him enough information and that he used what he got. But it was a lie. The biggest problem is that I would be happy to edit my cover letter, but I can't as it was saved in a different format.
Oh god, what a mess. I am very disappointed I spent my precious time on that...

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3:18 am EDT

Resume Genius / Resume Technologies They steal money

To use their service and not to be cheated you have to be very attentive. The different behavior may cost you a lot of money.
Unfortunately, they have a bad reputation among people I know and judging by the reviews we are right and not the only one suffered from their actions.
What they do is charging people for using their template once. They offer it for free and promise not to take money. If you like everything and find their job appropriate you may become their member and pay for their membership monthly. But how did I know that I would pay for the membership without any agreement from my side? They just take your credit card information and use it how they want. So every month they secretly charged 40 dollars.

It's a huge ripoff. Please, don't deal with them!

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4:44 am EDT

Resume Genius / Resume Technologies total scam

The filling the resume out is kind of for free, but it's a lie because when you finish it they want you to pay. Not much at first, about two dollars, but then if you don't cancel they will charge you 20 times more expensive. And the funniest part is that you have no idea that you subscribed, thank god they sent me an email stating that I have to decide what to do with my subscription. But I didn't read it in time and was charged. I contacted their customer service to ask for a refund and they refused due to their policies nobody reads.
Please stop this mess!

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Kerry wb
US
Jan 30, 2023 3:46 pm EST

Four charges. I got no email. Because the account wasn't in my name. Didn't have any of my info and took effort to cancel. No refunds period. Out over $100

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dman415
US
Dec 24, 2022 3:36 pm EST

I just experienced the same thing. I tried the site out for $2.95 and was just charged $24.95 two weeks later and I never authorized them to do that. I've just written them an angry email and I'm considering filing a claim with my credit card company. This is a scam.

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3:59 am EDT

Resume Genius / Resume Technologies My resume disappeared

I just graduated and wanted to find a nice job, so I needed my resume to be perfect. I decided to get some help from professionals and decided to try ResumeGenius. They had very inspiring resume builder and many kinds of tools and I was really happy. I made a resume and logged out. When I came back my resume was gone and I have wasted hours to make it perfect! Contacted customer care and they said that there was probably a bug and that I need to make a new one. Are you kidding me? What a waste of time! I can't say that this site is super bad, but my experience was not the best.

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ResumeGenius
Apr 13, 2016 3:25 pm EDT

Hello Alexis,

We apologize for the inconvenience you have experienced.

Please provide us with your email and we will contact you directly and help guide through the builder to craft the resume again.

Sincerely,
The RGO Technologies Team

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12:07 am EDT

Resume Genius / Resume Technologies Took my money without my permission!

I needed a perfect resume, so I went online and found Resumegenius website. This site seemed quite reputable and professional. They also had this 14 days free trial, and I thought that 14 days would be enough to make a resume. I joined this website and ordered a resume. It was very nice and I was pretty satisfied. But then I noticed an additional charge! They actually took $40 from me and signed me up for another month without my permission! What a scam! I'm just a student and I can't afford services like this! I demand my money back!

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6:22 am EST

Resume Genius / Resume Technologies They said one price to the customers and charged for higher price afterwards

I paid for the resume to RGO Technologies LLC (Resume Genius). I got the response that I would pay only $2.99 for the resume and I indicated my card details. I downloaded the resume and after 2 days I checked my account. I noticed that instead of $2.99 this company charged me for $35.99. I made a research and found out that they were doing it before and stole a lot of money from other people.

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Sandra Vandenberg
US
Mar 18, 2019 5:52 pm EDT

Good Afternoon
Lately I had the horrible experience with your customer service dept. I have used your company and was under the stipulation it was for 1 month. I recently saw that you have been taking out 39.95 for 11 months and I did not agree to this. I tried talking to your customer service, which all they wanted to do is fight with me and talk over me. I was transferred to one of your supervisor named John and I was ready to run myself off the road after talking to him. Again no help and no resolution. I then talked to a Tim which he infact yelled at me and told me no one is going to call you back and you are out of luck. WOW... I can not believe that these individuals actually draw a pay check from you. I would like for someone to email me or call me for 400.00 is too much to let it go. I see I am not the only one that has encountered your customer service tyrants. I am so upset that today I tried again to talk to someone and they told me you are not going to get anything back . I can be reached at or my email is sanblu1@yahoo.com. If I do not hear from you I will file with the BBB

thank you

Sandra Vandenberg

K
K
kege
US
Jul 05, 2016 10:55 am EDT

I totally support this complainant. RGO Technologies is scandalous and does not treat their customers well. They feed you lines of crap, like what you just read in their response, and then they keep your money like crooks. Maybe if they were transparent in their dealings they would be more successful. Shame on you. And shame on the PEOPLE that run this company. You are dirt.

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R
ResumeGenius
Apr 13, 2016 2:49 pm EDT

Hello,

When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.

The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel

This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.

To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.

No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.

When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.

We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.

I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.

Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.

Sincerely,

Juan A.
Senior Manager
RGO Technologies LLC

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1:44 pm EST

Resume Genius / Resume Technologies After 14 days they charge for full price

I am angry that the staff from RGO Resumes didn’t inform about the further charges. I signed up for their services for 14 days. After that these guys failed to provide the resume and charged me for full month fee. I noticed that they have taken $37.99 and was surprised to hear from the agent that it was ok, and they took this sum because I haven’t cancelled my trial after 14 days.

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11:32 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I subscribed for the trial on the website www.resumegenius.com. It was only 14 days, so on the 5th day I cancelled the trial. But when I checked my account, it turned out that the company continued to take money from me. They took $40 at the beginning, when I subscribed for them, and the same sum was taken from me, when I cancelled the trial. I wonder if...

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4:53 am EST

Resume Genius / Resume Technologies They didn't warn you about further charges

I signed up for 2 weeks for the trial on the website www.resumegenius.com. No one told me that I needed to cancel this subscription. After the subscription ended, they continued to take money from me and no one warned me about it or that my subscription ended. Now I try to stop these bogus charges and wonder if there are people, who faced the same problems. Please, share this info.

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12:35 pm EDT

Resume Genius / Resume Technologies Very poor business practice!

I did a resume online because I am unemployed and do not have the money to get a resume professionally done and found Resumegenius.com one on line for $4.95. I thought it was a good deal. I see that amount of money taken out of my account $4.95 I agreed to but not the $39.95 and now I cannot get ahold of anyone to cancel that billing. Very poor business practice!

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Judy Racheku
US
Aug 14, 2023 7:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My 14 account expired today and I was billed without notification why ?

I am student and that was my last money

Why can't they notify us before billing?

J
J
James Holley
US
Jun 07, 2023 5:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This website is a total scam, they overcharge my card. Literally taking advantage of people who are looking for a job. The website leads you to believe that it will be 2.95 to download your resume. Apparently that is only for the free trial which means it's not free. then they will charge you 25 even if you don't use the website.

Q
Q
quackqwerty12345
US
May 15, 2023 9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They charged me 35 dollars and promised for a refund but until now there was no refund.

G
G
Gilad
IL
May 13, 2014 3:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

"I recently used the service of a so called SCAM site:
http://resumegenius.com

They also offered a 14 day-trial for 1$ + 3.95$ and in very fine-print say that you will be charged 34.95$ per month if you don’t cancel your auto-subscription.

You never receive a warning or receipt for this “additional” auto subscription and after seeing this on my credit card billing, I talked to their customer service who simply refer me to their terms of service and eventually did not even answer me.

This is terrible customer service, intentional misdirection and misleading.

Beware of resumegenius.com – It’s a scam site that will auto-charge your credit card without your approval and without notifying you at all."

Belleville
Belleville
Cincinnati, US
May 02, 2013 12:33 am EDT

i see that amount of money taken out of my account $4.95 I agreed to but not the $39.95 and now I cannot get ahold of anyone to cancel that billing. Very poor business practice!

About Resume Genius / Resume Technologies

Screenshot Resume Genius / Resume Technologies
Resume Genius, operated by Resume Technologies Ltd., offers online tools for creating professional resumes and cover letters. Users can access various templates, pre-written examples, and a resume builder designed to simplify the job application process. The service aims to assist job seekers in crafting documents that highlight their skills and experiences.
How to file a complaint about Resume Genius / Resume Technologies?

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Frequently asked questions (FAQ) about Resume Genius / Resume Technologies customer service
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Is Resume Genius a legitimate resume building service?

Yes, Resume Genius is a legitimate resume building service that offers tools and resources to help job seekers create professional resumes.

How long has Resume Genius been in operation?

Resume Genius has been in operation since 2009, providing resume building services to job seekers for several years.

What services does Resume Genius offer?

Resume Genius offers various services, including resume building tools, cover letter builders, job search resources, and career advice.

Are there any customer reviews or testimonials available for Resume Genius?

Customer reviews and testimonials for Resume Genius can be found on various review websites and forums, providing insights into the experiences of job seekers who have used their services.

Does Resume Genius offer a wide range of resume templates and designs?

Yes, Resume Genius offers a variety of resume templates and designs to suit different industries, job roles, and personal preferences.

Is Resume Genius's website secure for online transactions?

Yes, Resume Genius's website uses SSL encryption to ensure the security of customer information during online transactions.

Are there any hidden fees or charges when using Resume Genius?

Resume Genius offers both free and paid services, and any applicable fees or charges should be clearly stated during the account registration and checkout processes.

How does Resume Genius compare to other resume building services?

Resume Genius may offer competitive features and pricing compared to other resume building services, but it's essential to research and compare different options to find the best fit for your job search needs.

Are there any customer complaints about Resume Genius?

As with any service, some customers may have complaints about Resume Genius. It is crucial to read and consider these complaints alongside positive reviews to form a balanced opinion.

What kind of customer support does Resume Genius offer?

Resume Genius provides customer support through email and live chat options to address any concerns or questions.

Are the resume templates provided by Resume Genius up-to-date and compliant with modern resume standards?

Yes, Resume Genius regularly updates its templates to reflect modern resume standards and best practices.

Does Resume Genius offer any promotions or discounts?

Resume Genius may occasionally offer promotions or discounts on their services, which can be found on their website or through third-party websites.

Is Resume Genius a registered business?

Yes, Resume Genius is a registered business that operates in compliance with relevant laws and regulations.

Can I trust the resume advice and resources provided by Resume Genius?

Yes, Resume Genius provides trustworthy resume advice and resources, drawing from industry best practices and expert insights.

How can I verify the legitimacy of Resume Genius?

You can verify Resume Genius's legitimacy by researching its business registration, reading customer reviews, and evaluating its website and services.

Does Resume Genius offer any additional services or resources for job seekers?

Resume Genius offers additional resources for job seekers, such as cover letter builders, job search tools, and career advice articles.

What is Resume Genius's policy on privacy and data security?

Resume Genius has a privacy policy that outlines its commitment to protecting customer data and adhering to relevant data protection regulations.

Can I modify or delete my resume and account information on Resume Genius?

Yes, you can modify or delete your resume and account information on Resume Genius by accessing your account settings.

Are there any helpful guides or tutorials available on Resume Genius's website?

Resume Genius offers helpful guides and tutorials on various aspects of resume writing, cover letter creation, and job searching to assist users in making the most of their services.

How can I stay informed about new services and updates from Resume Genius?

You can stay informed about new services and updates from Resume Genius by following them on social media, subscribing to their newsletter, or regularly visiting their website.

Overview of Resume Genius / Resume Technologies complaint handling

Resume Genius / Resume Technologies reviews first appeared on Complaints Board on Apr 30, 2013. The latest review A Personal Touch to Your Resume Building Journey was posted on Mar 30, 2024. Resume Genius / Resume Technologies has an average consumer rating of 1 stars from 25 reviews. Resume Genius / Resume Technologies has resolved 0 complaints.
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  1. Resume Genius / Resume Technologies Contacts

  2. Resume Genius / Resume Technologies phone numbers
    +1 (866) 215-9048
    +1 (866) 215-9048
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    Customer Support
  3. Resume Genius / Resume Technologies emails
  4. Resume Genius / Resume Technologies address
    427 N Tatnall St. № 95492, Wilmington, Delaware, 19801-2230, United States
  5. Resume Genius / Resume Technologies social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Resume Genius / Resume Technologies Category
Resume Genius / Resume Technologies is ranked 11 among 159 companies in the Unauthorized Charges category

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