Affinion Group Customer Service


Affinion Group Inc.

6 High Ridge Park
United States - 6905

Customer Support Phone Numbers

+1 800 252 2148(Customer Service) 1 0
+1 800 282 3315(Head Office) 1 0
+44 175 382 8600(United Kingdom) 1 0
+44 175 382 8122(United Kingdom) 0 0
United Kingdom
Charter Court, 50 Windsor Road, Slough, Berkshire, SL1 2EJ

Affinion Group Complaints & Reviews

Affinion Group / accidental death & disability (capital one)

Nov 20, 2018

I discovered quarterly transactions labeled "AD&D" on my personal checking account with Capital One stretching back a few years. When I inquired, I found out that this was for Accidental Death & Disability insurance. I never received information on what this was or how to cancel it. When I...

Affinion Group / accidental death and dismemberment.

May 04, 2018

I paid three quarterly payments in advance. Got a past due notice after the first quarter. When I contacted them they said they cancelled the insurance since I had retired. They are refusing to reimburse the next two quarters stating they never received the payment. I sent them a copy of...

Affinion Group, Inc / accidental hospital stay plan

Dec 20, 2017

I am just reading all these complaints by people who has the same plan like me and I hope these complaints are false. I am now about to file a claim after paying on my plan for 4 years. I hope I was not scammed like everyone else. If this is a scam the credit union and the company will be...

Affinion Group / taking money out of account. request refund.

Oct 21, 2017

Your company has taking money out of my mom account without her giving you permission, I am my mom care giver and I didn't sign anything about upgrading her coverage to $100, 000. I called your customer service, and the lady was rude and unhelpful. She was suppose to send me a form so I...

Affinion Group, Inc / insurance policy

Sep 18, 2017

My mother Rita Hancock suffered from a heart attack due to her being prescribed a new medication for her heart that they should have been had her on. I'm her eldest offspring and only son Henry D Brewer. My mother did pass from an accidental death due to the switch in medication all of a...

Affinion Group, Inc / unauthorized payments taken from my checking account

Aug 03, 2017

I have recently discovered that you company has been taken money from my checking account for a policy I never signed up for or wanted. The dead give away that it is a scam is that the account is under a name (Rinehart) that I have not used since 2004, upon me getting remarried, but your...

Affinion Group / Unethical and deceiving, accidental death & dismemberment insurance plan sold through credit unions

Dec 09, 2015

This was sold as part of the benefits from my credit union. I guess Affinion Benefits Group is the NAFCU Services Preferred Partner for Accidental Death and Dismemberment (AD&D) Insurance. It was supposed to be a "free" benefit but when you sign up for the "free benefit"...

Affinion Group / Poor business ethics

Apr 21, 2011

Anyone that has had issues with these companies or anybody affiliated with them contact the better business bureau and report them that way something can be done about these people stilling from us. Hopefully the more complaints they get the sooner they get into looking at the cases they...

Affinion Group / WELLNESS EXTRAS


My credit union Associated Credit Union located in Norcross GA has marketed this plan to its members. I have been calling the Wellness Extras plan since December 2008 trying to get membership information and a membership card. The plan offers discounts on vision, dental, prescription...

Affinion Group / Absolutely ridiculous


I canceled my insurance w/ the Affinion Group in March of 2008. Since then they have taken money out of my checking account 2 times and tried for a 3rd time. When I called the first time they said I have to call back on the 10th because that is the day refunds are posted. So I called back...

Affinion Group / Promised to send me membership application to enroll in Hospital Accident Policy offered by Pentagon Federal Credit Union in Alexendria, VA


I am a member of the Pentegon Federal Credit Union in Alexexandria, VA. I have telephoned Affinion numerous times under the Pentagon's instruction to obtain the membership enrollment for the hospital accident insurance plan and Affinion never sends the material to me as they promised. I...