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Affinion Group Customer Service Phone, Email, Contacts

Affinion Group
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1.6 14 Complaints
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Affinion Group Complaints 14

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1:19 pm EST
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Affinion Group unauthorized withdrawals

I just noticed that quarterly Affinion is taking $15 out of our savings account. It was supposed to be a FREE insurance offered with our Credit Union. Why the charge? Below are the dates that it has been taken out and it seems like it will follow sequence that it will be taken out again in a day or so. I do not want it taken out and I want the other payments returned since they were supposed to be FREE.

3/5/2020

6/4/2020

9/4/2020

12/4/2020

3/4/2021

6/4/2021

9/7/2021

12/6/2021

3/4/2022

6/6/2022

9/6/2022

Desired outcome: I want this money ($165) REFUNDED to our account and this FREE insurance cancelled immediately as of 12/3/2022 with no other withdrawals taken out.

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2:27 pm EDT

Affinion Group Life Insurance Policy Claim

I am trying to file a claim on a life insurance claim taken out by my father in 2001 which was with Unum but transferred to Affinion, but I cannot find a good contact number to call. It appears that the company is now CX Loyalty, a completely unrelated business and part of the company may have been sold to Mill Point Capital. How do I track a policy when I cannot connect with a representative.

Desired outcome: Contact information please. I can be reached at 716-863-6107Sharlene Hall

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2:58 pm EDT

Affinion Group Accidental death & dismemberment insurance

I have not looked at that account for years. It has not been used and I keep that money untouched since leaving the job that had it on site. I happened to get online access recently and noticed 30.00 increments being taken out. When I contacted the credit union I was given the number and told that I have to make changes for the above insurance. I am furious that this happened and also that I have not recieved a single piece of information from this company for said benefits. They know that this is deceptive and intentionally do not have contact with clients hoping to get away with charges as long as possible. They will never have to pay out to clients who did not know they had the policy or family members who never knew about it either.
They stole money from me for years with no recourse. Unfortunately able to prey on unsuspecting people.

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Is Affinion Group Legit?

Affinion Group earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Affinion Group to be a trustworthy company. Although there's a 14% resolution rate for customer complaints, which deserves attention, Affinion Group is known for their high standards and safety. If you're thinking about dealing with Affinion Group, it's wise to check how they handle complaints.

We found clear and detailed contact information for Affinion Group. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Affiniongroup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Affiniongroup.com you are considering visiting, which is associated with Affinion Group, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Affinion Group is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Affinion Group as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Affinion Group website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Affinion Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Affinion Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:21 am EST

Affinion Group accidental death & disability (capital one)

I discovered quarterly transactions labeled "AD&D" on my personal checking account with Capital One stretching back a few years. When I inquired, I found out that this was for Accidental Death & Disability insurance. I never received information on what this was or how to cancel it. When I enrolled, it was an offer for "free" coverage to a certain amount. I contacted Affinion Group in 2018 and asked them to cancel the policy and stop taking the deductions. The person on the phone said they would refund my premiums, as I didn't consent to the quarterly withdrawals. She mailed me a form that I was required to get notarized to cancel the policy and get a refund. Even after submitting it, Affinion mailed me a letter claiming that they would only refund the premium since I cancelled - in other words, not the bulk of the money. In 2013, Affinion settled with 47 states over misleading consumers into paying for discount clubs and memberships. As part of the settlement, Affinion is required to clearly inform consumers about what they signed up for and provide periodic notices. periodic reminders of their enrollment and information about their cancellation practices. They did no such thing for me.

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2:37 pm EDT
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Affinion Group accidental death and dismemberment.

I paid three quarterly payments in advance. Got a past due notice after the first quarter. When I contacted them they said they cancelled the insurance since I had retired. They are refusing to reimburse the next two quarters stating they never received the payment. I sent them a copy of the check and where they had cashed it and they still deny receiving it. Bad business!

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6:24 pm EST
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Affinion Group accidental hospital stay plan

I am just reading all these complaints by people who has the same plan like me and I hope these complaints are false. I am now about to file a claim after paying on my plan for 4 years. I hope I was not scammed like everyone else. If this is a scam the credit union and the company will be sued for fraud and misrepresentation. I hope this is not the case .

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7:30 am EDT

Affinion Group taking money out of account. request refund.

Your company has taking money out of my mom account without her giving you permission, I am my mom care giver and I didn't sign anything about upgrading her coverage to $100, 000. I called your customer service, and the lady was rude and unhelpful. She was suppose to send me a form so I could stop the coverage. My mom account overdraft because of your company taking money out of her account without us knowing it. She is requesting a refund of $30.00 you take out of her account. Thanks for your time, and we will be looking forward to resolving this issue.

Date of incident: Oct 4, 2017
Client number: [protected]

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6:54 pm EDT
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Affinion Group insurance policy

My mother Rita Hancock suffered from a heart attack due to her being prescribed a new medication for her heart that they should have been had her on. I'm her eldest offspring and only son Henry D Brewer. My mother did pass from an accidental death due to the switch in medication all of a sudden. I'm willing to sign release papers for you to investigate her toxicology report and medical records.

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3:21 pm EDT

Affinion Group unauthorized payments taken from my checking account

I have recently discovered that you company has been taken money from my checking account for a policy I never signed up for or wanted. The dead give away that it is a scam is that the account is under a name (Rinehart) that I have not used since 2004, upon me getting remarried, but your rep told me the policy was taken out in 2015. I want a refund for every penny you have taken. I do plan on contacting the Attorney Generals Office and the BBB. My Name is Janice Wegman 3323 Massieville Rd. Apt. 2 Chillicothe, OH 45601. I deal with Homeland Credit Union in Chillicothe Ohio 45601.

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11:15 am EST
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Affinion Group Unethical and deceiving, accidental death & dismemberment insurance plan sold through credit unions

This was sold as part of the benefits from my credit union. I guess Affinion Benefits Group is the NAFCU Services Preferred Partner for Accidental Death and Dismemberment (AD&D) Insurance. It was supposed to be a "free" benefit but when you sign up for the "free benefit" they start billing you. They were billing $90.00 every 3 months. I called to cancel this the first billing (Sept. of 2014) and was told no worries they would cancel it and refund the $90.00 that they had billed. They did not. Instead they kept billing me. I was out of town not using this account and my bank went though some changes so I couldn't check my account. Once I was able to get to the bank to resolve my online issues with checking my account, I asked the teller for my balance, BOY was I surprised to find that the Affinion Group had kept on charging me, and my account was over-drafted. I got the number from the teller for the company and called while I was right there. I ended up with a "Supervisor" who assured me she would cancel and refund the last amount charged, and send me a refund form. Which she did do. (The form came 2 weeks after) The other 4 charges of $90.00 totaling $360.00 needed to still be refunded and I sent the form in requesting this. They sent a letter back stating they had cancelled my insurance effective Sept. 1, 2015 from a "Plan Administrator, Specialist ID #CSWES016". I'm still waiting for the other 4 charges to be refunded, as they were not authorized. I told them I didn't want this product when I called and that I was signing up for the "free benefit" for my credit union. I guess I'm not the only one from what I understand from the credit union, there are many other customers with the same complaint so hopefully this is just a start and others will complain here as well. Maybe we can get our money back someday. I hope so, I am disabled (MS) and need that money.

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Janice Wegman
US
Aug 04, 2017 5:10 pm EDT

Affinion Group, Inc
Affinion Group, Inc Contacts & Information
Posted: Aug 3, 2017 by Janice Wegman
unauthorized payments taken from my checking account
Complaint Rating: 0 % with 0 votes
Contact information:
Chillicothe, Ohio
United States
janwegman06@yahoo.com
I have recently discovered that you company has been taken money from my checking account for a policy I never signed up for or wanted. The dead give away that it is a scam is that the account is under a name (Rinehart) that I have not used since 2004, upon me getting remarried, but your rep told me the policy was taken out in 2015. I want a refund for every penny you have taken. I do plan on contacting the Attorney Generals Office and the BBB. My Name is Janice Wegman 3323 Massieville Rd. Apt. 2 Chillicothe, OH 45601. I deal with Homeland Credit Union in Chillicothe Ohio 45601

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4:35 pm EDT
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Affinion Group Poor business ethics

Anyone that has had issues with these companies or anybody affiliated with them contact the better business bureau and report them that way something can be done about these people stilling from us. Hopefully the more complaints they get the sooner they get into looking at the cases they have against these companies and they will shut them down. To read more about the main affliated company with them go to www.Affiniongroup.com and see what that says .

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10:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Affinion Group WELLNESS EXTRAS

My credit union Associated Credit Union located in Norcross GA has marketed this plan to its members.
I have been calling the Wellness Extras plan since December 2008 trying to get membership information and a membership card. The plan offers discounts on vision, dental, prescription services.

The customer service agents refuse to send me a documentation/card/memberhip packet detailing what the plan does and how to avail myself of the services. Scam and crooks!

If you have experienced difficulty please let me know.bee

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noxid
Indianapolis, US
May 28, 2010 3:32 pm EDT

Wellness Extras has been a life saver since I lost my benefits at my job and saved me hundreds of dollars in pharmacy bills. I saved big on contacts and glasses. My dentist participates and I saved anywhere betweeen 20 and 50%,

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Make it Right Already
Littleton, US
Aug 13, 2009 5:19 pm EDT

Please post if you ever received any information from Affinion Group and specifically the Wellness club you joined in the mail.

I am interested in this since I too was considering having my company work with Affinion Group but I do need to ensure they are taking care of their customers before I expose them to my customers.

If I saw your comment correctly, you have been asking then to simply send you a packet of information via mail and the have been unable to process that request? I may need to run fast from them if they cannot comply with a simple mail me request.

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msfive_eleven
US
Jul 15, 2009 2:58 pm EDT

i have had a wellness extra card since day one and i went online to read about how it works... its as simple as that

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4:38 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I canceled my insurance w/ the Affinion Group in March of 2008. Since then they have taken money out of my checking account 2 times and tried for a 3rd time. When I called the first time they said I have to call back on the 10th because that is the day refunds are posted. So I called back on the 10th...When called they said they would refund the money to my...

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2:35 pm EST

Affinion Group Promised to send me membership application to enroll in Hospital Accident Policy offered by Pentagon Federal Credit Union in Alexendria, VA

I am a member of the Pentegon Federal Credit Union in Alexexandria, VA. I have telephoned Affinion numerous times under the Pentagon's instruction to obtain the membership enrollment for the hospital
accident insurance plan and Affinion never sends the material to me as they promised. I would appreciate Affinion sending me the insurance enrollment paperwork for the Hospital Accident coverage as a Pentagon Federal Credit Union member as required. I was supposed to receive the enrollment package two months ago.
You can contact me at my email address or call me at 850.637.8244.

I would appreciate an assist in this matter.

Thank You,

Salvatore A. Bonelli
cc/file

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Overview of Affinion Group complaint handling

Affinion Group reviews first appeared on Complaints Board on Nov 8, 2008. The latest review unauthorized withdrawals was posted on Dec 3, 2022. The latest complaint WELLNESS EXTRAS was resolved on Jun 12, 2009. Affinion Group has an average consumer rating of 2 stars from 14 reviews. Affinion Group has resolved 2 complaints.
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  1. Affinion Group Contacts

  2. Affinion Group phone numbers
    +1 (800) 252-2148
    +1 (800) 252-2148
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    Customer Service
    +1 (800) 282-3315
    +1 (800) 282-3315
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    Head Office
    +44 175 382 8600
    +44 175 382 8600
    Click up if you have successfully reached Affinion Group by calling +44 175 382 8600 phone number 1 1 users reported that they have successfully reached Affinion Group by calling +44 175 382 8600 phone number Click down if you have unsuccessfully reached Affinion Group by calling +44 175 382 8600 phone number 0 0 users reported that they have UNsuccessfully reached Affinion Group by calling +44 175 382 8600 phone number
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  3. Affinion Group emails
  4. Affinion Group address
    6 High Ridge Park, Stamford, Connecticut, 6905, United States
  5. Affinion Group social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Affinion Group Category
Affinion Group is ranked 31 among 159 companies in the Unauthorized Charges category

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