iTunes Customer Service


Apple Inc.

1 Infinite Loop
United States - 95014

Customer Support Phone Numbers

Mon12:00 AM - 12:00 AM
Tue12:00 AM - 12:00 AM
Wed12:00 AM - 12:00 AM
Thu12:00 AM - 12:00 AM
Fri12:00 AM - 12:00 AM
Sat12:00 AM - 12:00 AM
Sun12:00 AM - 12:00 AM
iTunes is a media player, media library, and mobile device management application developed by Apple Inc.

iTunes Complaints & Reviews

Apple iTunes / apple itunes

Sep 03, 2019

My grandaughter I believe has signed up with this itunes. With her being mentally challenged, she doesn't remember. The point is, I have just now become aware of a consistent charge of 29.14 every month on my bank statement and I believe she signed up for a membership without my knowledge...

iTunes / music library

Jun 20, 2019

Why again! Has all off my music dropped out of my file and it want me to download it all again. 90% of it I imported which took me years to collect. So much is now not available even though I imported it from disc which I can never replace. And I'm getting changed twice for the usage...

iTunes / unauthorized credit card charges

Jun 03, 2019

6/3/19 contacted iTunes & was disconnected. Contacted again. Got to a so- called supervisor. They refused to issue a refund for a lousy $3.17 for an unauthorized purchase on my account. Just simply said it does not qualify for a refund. Asked the reason... was told "for security reasons"...

iTunes / unethical behaviour, scam

May 27, 2019

I am totally clueless how my kid can end up with this absurd bill!!! 22 Apr ITUNES.COM IE - $68.98 24 Apr DCC FEE - $0.69 22 Apr ITUNES.COM IE - $71.96 24 Apr DCC FEE - $0.72 22 Apr ITUNES.COM IE - $68.98 24 Apr DCC FEE - $0.69 28 Apr ITUNES.COM IE - $52.96 30 Apr DCC FEE - $0.53 28 Apr... / unauthorised transaction of debit card rs 7900.00 date 01may2019

May 23, 2019

iTunes.comSir I have an aunauthorised transaction in my account on date 1may2019 Rs 7900.00 by bill. From my debit card i have not purchage anything. So refund my money reverse back on my account and take strict action against the fraud and the bank also because we save money in bank in...

iTunes / monthly charge of 79 pence

May 22, 2019

Why am I being stopped 79pence per month from my bank account? I have since had a new phone and still you money out of my account I cannot find any reason for the removal of monies from my account. Please explain and I require a reimbursment. My telephone number is [protected] with thi...

iTunes / unauthorized payments - robbery!

May 01, 2019

I have over the month of April from been experiencing problems with my itunes account, I first noticed small unauthorized payments coming out on top of purchases I had received. I contacted iTunes who advised that these purchases which amount to over € 200.00 would not be refundable so I advised...

Apple iTunes / I requested a refund for a mistaken purchase

Mar 08, 2019

I accidentially purchased a 12 mth subscription to Headspace via their app on my mob phone I have requested a refund and I cancelled the subscription immediatlly as i did not wish to purchase this item, Itunes have refused to provide me with a refund . I think this is extremly unfair I...

iTunes / taking money from my debit account

Feb 28, 2019

I have not authorised payment from my acount and want this to stop immediately. my nams is Kerry Shopland. you are regulary taking money from my debit account and I wish this to stop so please cancel what every you need to do but Icant as I'm not in UK and need my card this is not fair as I...

iTunes / calm

Jan 10, 2019

I have tried repeatedly to cancel calm, an app that I got through itunes. But after I follow the instructions sent to me by their helpline to cancel via my iphone I get as far as the "subscriptions" where I am supposed to have a cancel option. But there is no cancel option! There are only...

iTunes / unauthorised transcation from my credit card

Nov 06, 2018

There has been unauthorized transactions in favour of itunes without my approval of transactions. The amount has been deducted from month may 2018 to till date from my credit card with hdfc bank limited india. I didn't purchase any thing. No invoice or purchase communication was sent on my...

iTunes / unauthorized debil from my credit card

Sep 14, 2018

On 13 Sep 2018 my credit card was charged INR 4099 (Indian Rupees) and the message stated it to be towards On my iPhone the payment option was set to "None" but not sure how it was still charged. I request you to reverse the amount and credit back to my credit card. I do...

iTunes / security

Aug 20, 2018

For the very first time ever I have had my credit card fraudulently used. It occurred after I had had a number of emails from you to say that my account needed updating - I was reluctant to put a credit card on the form but it would not allow anything else. So I finally did and low and...

iTunes / unauthorized charges for a subscription

Aug 05, 2018

My itunes account was charged $43.19 Jan 20, 2018, Feb 20, 2018, March 20, 2018, April 20, 2018, and May 21, 2018. Itunes recovered the April 20th and May 21 unauthorized charges. I want my money back as I never ordered or used your service. I don't know how you gained access to my...

iTunes / itunes

Jul 16, 2018

My phone won't let me download or update any FREE apps on my phone unless I put my card details in so in order to use the phone I did that! I had to take my card details off Because iTunes took £9.99 out of my account when as far as I'm aware I've brought nothing! I put them back on as I wa...

iTunes / redemption of card

Jul 15, 2018

In January I had bought 2-$50.00 iTune cards which were already cashed although I had maintained possession at all times...see Case # [protected]. Now it has happened again with a $100.00 card, I bought 6 cards at Walmart and all work fine except # X2W3K97TGJ3L84WG9. You to do anything to...

iTunes / itunes not letting me make a purchase

May 22, 2018

Hello I specifically purchased an ipad to use it for foreflight app used by pilots for navigation. But after purchasing this stupid Ipad I cant buy the subscription of the app as everytime I try to it gives the same error Your purchase could not be completed contact apple itunes. I have...

iTunes / igg lords mobile game

Apr 16, 2018

My Apple account is: [protected] Password: angelagobin7312AG I have played Lords Mobilr a year or so. I have purchased many packs and have been ripped off with each pack. They put what you are supposed to get in their mall- and I have not had one single pack that gave what I paid...

iTunes / ie

Apr 01, 2018

Dear Sir/Madam, I have noticed that you are billing me 79 pence each month. I do not have an Iphone, neither an ipad and have not purchased anything from itunes. I do not have an account. Please advise how you will stop these payments and how I can be reimbursed for all the money you have...

iTunes / itunes card gift

Mar 19, 2018

bought store family dollar without off scratch it find out its someone had it lost money nothing on card scam. I am deaf and how get refund cause call you cant only text my cell phone. wish show card gift of iTunes. cant believe try give warm home for my friends that friend told there are...

iTunes / itunes

Feb 26, 2018

I am beyond angry with itunes. They permantly shut down my credit card for payments on an issue that was resolved by my bank over 3 months ago. Then they threaten me to shut down my account permanently if i filed another dispute ever again!! you take money without customers authority and...

iTunes / I cannot download free apps or update my apps

Dec 21, 2017

David Stone ([protected]) I only download the free apps on my iphone 5s. I t keeps tasking for my credit card details I put them in then ituns take £9.84p out off my bank why the apps are free please can you help or take this to head office how can help me please all I got on my phone i...

iTunes / itunes update

Nov 24, 2017

I received an iTunes update that started automatically on Thanksgiving Day. This update locked up my phone and caused it to glitch. I had to factory restart it and lost everything. I am still working on repairing this result and will continue to do so for may weeks to come. I do not have...

iTunes / unauthorised credit card charges

Nov 02, 2017

I have had iTunes take out 125 dollars on the 18th of October 2017, out of my credit card account and more throughout the last previous months. I have had no approval emails to approve this. I only began to take notice, when I received my last statement having taken out that large amount...

iTunes / fraudulent charges

Sep 20, 2017

On 8/22/17 I called to notify that I had 2 fraudulent charges on my acct. Since then I have called 3 times & emailed twice to get this resolved. I was assured each time this would be taken care of. I rec'd back 1 of the charges & am still waiting on the 2nd one. This is ridiculous that a...

iTunes / bill for i-tunes

Sep 06, 2017

My name is Ingrida Suminskiene, account holder of an apple account as i.[protected] In July, 2017 I realised that my bank charged me £9.99 for the past 4 months starting from March, 2017 for the products I did not use. (overall £40). I called the UK I-tunes team and they promised to...

iTunes / cancellation of itunes storage subscription

Aug 31, 2017

Regarding Case: [protected] following my frustrating phone conversation with you representative this afternoon. I have been trying to cancel a subscription begun more than a year ago for additional ITUNEs storage on my IPhone. But, seven months ago, I switched to an Android and no longer need...

iTunes / billing

Jun 12, 2017

Apple has led me to believe an app was free, and all of the time charging me I went back to2011, and I can't believe the things they have charged me for without authorization, that I thought were for free. I am removing all payment cards from my account. Is there no truth or integrity in...

iTunes / I am extremely disappointed with itunes!!

Feb 28, 2017

I had a huge music library and one day everything simply disappeared!! I have no idea what happened to my music, but everything was gone. I contacted iTunes support service and explained the situation but they did not reply. Then I sent another request, and later few more - but they never...

iTunes / subscription I did not request.

Jan 07, 2017

I think this may be a fishing email. I did not request this and do not want netflix. Begin forwarded message: From: iTunes Store Date: January 6, 2017 at 8:49:56 PM CST To: [protected] Subject: Great news, We've Shipped Your Order: [EO522014637] Dear [protected], This email...

iTunes / unauthorized credit card charges

Jun 12, 2016

I have just received a message from my bank on credit card charges of $ 34.99 from Itunes, either I did't even open my itune account and in my purchasing history, I did not even purchase any thing. But I am surprised that how I have gotten this deduction?

iTunes / triple charges for songs. preview songs won't play.

Jan 13, 2016

I don't know what happen to iTunes. Its pretty crappy anymore. When I want to view a song it won't play yet I can switch over to my music list and the songs play no problem. When something works I wish they would leave it alone. That's the reason I don't upgrade. I have bought 1500 + song...

Apple iTunes / transfer of data

Jul 06, 2015

Did you ever notice that, when you want to transfer music from your computer to your ipad, you have to transfer ALL your music to your ipad. Then, on your ipad, you have to delete the music you DIDN'T want to transfer. Same thing with photos. You have to transfer ALL your photos, via...

Apple iTunes Store / false charges

Apr 20, 2013

There are three credit card charges on my account that I did not purchase, all from the Apple I tunes Store.I do not now or have I ever had music on my phone. I do however have some FREE games on there for my grand daughter.The amount of the false charges is $17.36, and I would appreciate...

App apple iTunes / bank charge

Mar 02, 2013

I had two charges of 21.24 each. Both on Feb 27th. How do I get the money credited to my account. My e- mail is. [protected]

Apl*apple iTunes Store / unauthorized buying of games

Feb 18, 2013

I received my credit card bill and about had a "heart attack" there was $290.50 dollars worth of charges from the Apple Itunes Store I never have bought anything from there that I remember. These seem to be games so I did some checking and apparently one of my grandchildren who is only 11...

Itunes For Game Hay Day / did not purchase diamonds today!

Sep 03, 2012

I checked my mail and found a charge to iTunes for a purchase made for the game Hay Day that I did not make! I want this credited back!

Apple iTunes / not against apple - a purchaser

Jul 07, 2012

My name is Nancy Moulton and I live in Moab, Utah. On the 5th of July someone fraudulently used my debit card number to purchase 5 Itune items at $10.76 each for a total of $53.80. This has thrown our account into overdraft and we cannot cover it until my Social Security check comes in...

Apple iTunes / they apparently just take money for something you did not authorize

Jul 05, 2012

When I checked my bank balance today I saw this charge from chase morgan. I did not authorize a charge to them for this amount. They apparently just take money for something you did not authorize. As I am on social security disability, this will cause me undo costs that I cannot afford.

iTunes / password resets

May 31, 2012

When downloading apps, it claims my password is wrong even though I put in the same password as I did when I logged in in the first place. It's a simple cut/paste procedure. Not only did it take nearly 5 minutes to send an email for me to do this, it didn't like my birthday and...