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Intelius
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Intelius
reviews & complaints

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208 complaints
151 resolved 57 unresolved
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Intelius - Refund for one month membership plan (24.98 USD)

Dear Intelius,

I have just registered for a 5 day free trial and I thought I would get unlimited access to personal information. Then I chose a 1 month plan (24 usd) since I assumed Intelius would only charge me after 5 day free trial period. This is a big misunderstanding.

Can I get a refund?

Please refund me. I am sorry,

Rose.

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C
9:42 am

Intelius - Intelius

Intelius has stolen over $200 from me over the past 7 months. I just received an email that PayPal was processing a transaction from Intelius. I used the service one time for a .95 cent fee and made sure to say that I did not want to be automatically renewed or billied in the future and now I just found out that they’ve been charging me $30 a month without my concent. I will be reporting this company to the better business bureau if they do not refund me immediately. As so many other people here have had the same problems with this scam of a company I’m shocked it’s not shut down yet and I’m sure it will be very soon

Desired outcome: Full refund

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S
1:46 pm

Intelius - Unauthorized credit card charges

I once had an unauthorized $30 deduction from my account happen a month ago saying it came from an "Intelius" company. Guess what? I had never heard of this company or its services til that day of the unauthorized transaction when I went to go looking. I had never used their services, never heard of them, and yet they managed to get ahold of my credit card information through paypal and deduct $30 off the rip. Thank God, I managed to contact paypal and they helped me get my money back. But it really makes you think what kind of low-life piece of shit scummy people run this account. Hope their children get cancer and die before them.

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A
11:18 am

Intelius - I have been trying to cancel this for months Still being charged 29.95 month after month Please refund my debt for these payments

REFUND DEBT
Pch*intelius
$89.85
Three debt payments
Alice Berryman
Debt 4909
I did not realize I had ordered this scription when I was browsing the Internet

I have been trying to cancel this subscription for several months now without any luck there have been many more payments taken out of my debit I think I am entitled to at least three back I am on A fixed income and I cannot afford this to be taken out of my account I would greatly appreciate it you could get at least some of my money back

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P
2:50 pm

Intelius - Nothing ever came up on my phone

I'm being charged $
PCH*INTELIUS 888
-$0.95
Pending
PCH*INTELIUS 888
-$3.99
Pending

In the first place nothing ever came up. I don't want to be charged for a product I never used so take this off my account now or I'm getting an attorney, my daughter. account number given already below.

I know you have fine company but this day 11/08/2021 nothing came up i mean nothing so I got no information. Please take this off my account.

Desired outcome: TAKE THIS OFF MY ACCOUNT. 5407 2486 3087 1542

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Update by Patricia Olson
Dec 10, 2021 2:52 pm

Nothing ever came up for me to get information. I would use your Information if anything came up so please take this charge off my account.

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T
9:46 pm

Intelius - Debit card

I'm being charged by this company 22.86 a month since Jan 13, 2021. When I canceled subscription before the free trail ended. I have tried contacting them. With no results, this is unbelievable that a company scams Money every month. I would like a full refund from Jan to present . I'm going to contact BBB about this. Since I canceled before free trail ended. Bad business! And still continue to be charged when I didn't approve any of these charges. Getting auto draft from my bank account.

Desired outcome: Full refund

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X
7:49 pm

Intelius - Unauthorized credit card charges for subscription

I did a one time research on November 26, 2017 which ended? on March 25, 2018.
They automatically charge me for a 7 day trial premier plus, without any notice.
And have illegally charge me USD29.95/month ever since.

I tried to call the number but can never reach anyone and I am no sure it's a scam and I never agreed to this transaction.

Therefore, I am requesting a refund as a desirable resolution to my complaint.

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N
5:55 pm

Intelius - Unauthorized debit card transaction

I received a charge on my debit card for a pch intelius 8882407714 I dont know how they got my debit card information but I want a refund I tried to call the number above but can never reach anyone its a scam for sure and im very upset I never agreed to this transaction I jus am worried if they can get my debit card info what else can they do

Desired outcome: refund

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T
12:25 pm

Intelius - unauthorized credit card payments

I have been charged $22.86 a month from September 2020 through July 2021 for a subscription I did not request. It seems to stem from a small one-time charge my son made to try and locate a friend. I let it go so long because I thought it was something to do with one of the boys games. By the time I realized no one in the house knew what this charge was for, I tried to cancel my subscription. Communicating directly with them is less than useless. Out of order phones, emails unanswered and if I heard anything from them it was excuses. Even Capital One doesn't make it easy to do.

Desired outcome: I would like a refund on everything except the small amount for the one-time list. That is what we had agreed to pay.

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S
6:47 pm

Intelius - Unknown Charges made from my credit card for no reason

My credit card was charged $15.35 5× in a row in the same day. But website which is ( Intelious.com) As I was putting my information in it said something about the payment could not be established or the payment information is incorrect. I was reverted back to the payment page over and over with the same results, when I was only trying look up info about myself. I'm very dissappointed that I couldn't get the information that I wanted off you guy's website and I would like my full refund back 5× $ 15.35 which means that is $76.75 cents back please.

Desired outcome: Full Refund Back

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G
3:23 pm

Intelius - Unauthorized credit card charges

I did not authorize my credit card to be used without my approval. Therefore, I am requesting a refund as a desirable resolution to my complaint. I expect this refund to be removed from my credit card. This amount should be removed by the first working day of this SCAM you people have enacted without my permission.

My credit card was utilized without my authorization and therefore, I am requesting a refund and/or remove this amount.

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P
8:06 am

Intelius - On authorized payment

Hello I want to file a complaint I don't know how or why money was taken from my account. I received my bank statement showing 31.90 was taken. Now I would like my money refunded back to my account. I didn't authorize your company to make this transaction. I don't even know what type of company this is or what you do. Please refund my money you made a transaction without my permission I will have to report you to the BBB Better Business Bureau and I will also do a report with the FTC Federal Trade Commission. I did not authorize money to be taken out of my account I didn't allow this action on my behalf there for I'm trying to resolve this issue I will put my complaints in today over this matter with both these companies.

Desired outcome: Refund my money back to my bank account

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J
12:35 am

Intelius - Fraudulent charges

You stupid [email protected] hackers got me. Luckily enough my bank sent me a text that PCH INTELIUS charged my card so I did more research and come to find out this is the third charge for $29.95 that you fraudulently stole from my bank account! Seriously so pissed off right now. Never once used this website, never heard of it, never requested a background check for anything. So huge huge FUK YOU, the bank is filing a fraudulent charge so to those that are asking them to refund you, dont waste your time. Call your bank and they'll refund you. But you better believe I'm reporting you, PCH!

Desired outcome: I WANT MY REFUND

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A

Intelius - Reverse phone search intellius

My name is Amanda Redman and I just seen on my online bank statement I have a pending charge of 28.95. I've had this issue with you before and thought it was resolved. But yet again I'm charged I don't have a subscription at all with you . I have to emails and neither one has a subscription for this . My email is [email protected] and [email protected] my debit card ends in 3718. My phone number is 5027559005. Please refund my money and take my info out of your system I can't afford for you to take my money

Desired outcome: Refund

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B
3:07 am

Intelius - Unauthorized transactions

You have taken money off of my debit card and I did not use my card on your website ever. I want this money returned to me. I have never even heard of you or your website until I received a notification to my phone that money had been taken. You really need to verify that you have the correct card information and name of the person you are trying to get payment from. Like I said I have never would never use your website.

Desired outcome: Full refund of stolen funds

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A
2:56 am

Intelius - Address/People search site

While reviewing my bank account statement I learned that I had been charged $29.95 for 1 month after I purchased an address look-up from Intelius. The look-up only cost $0.95 but they subscribed me to some service without my knowledge or permission and charged my debit card without any notification for a stupid "Identity Protect" service that I didn't want/need. I have cancelled my membership and was of no success on trying to request a refund for what the site charged me. I am trying to find help or advice on how I can receive a full refund for the $29.95 plus tax and to cut ties completely without any harassment or any other tr9ubles i might possibly receive from the company. Please advise with any help or suggestions that might assist me in achieving my desired outcome.

My email address I signed up under is:
[email protected]

and my name is:
Jeremy Smith

Thank you for your time,
Jeremy Smith

Desired outcome: Full refund for the $29.95 plus tax

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C
3:52 am

Intelius - Bogus membership that they added to my account.

This is curtis Mclean and I am extremely angered to find out you charged my acct 2 times for 29.95 I am at the lowest point with no friggin income due to this covid bullshit and then to find out my acct is getting hit with charges when I was told I was doing a lousy 95 cents for a phone look up. I havent used the acct once and I am filing a complaint with better business beurea. Hit peoples acct with ridiculous charges. I cant eat this week because you have tried up my funds. I am a extremely disabled Male with a progressive debilitating illness and I dont need this crap in my life at this point. I want this taken care of, I dont use the phone as I cant hear well enough and am lucky to have my friends daughter to help me with this on the laptop she owns. I am done trying to cancel this stuff. I want this taken off my acct and refunded. This is bogus. Curtis McLean [email protected]

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N
7:18 am

Intelius - refund

My card was charged 29.95 without my permission i have not signed up for any subscriptions and i want you to refund my money that is not fair to me that you just charge my card for something i don't want and did not even use i tried contacting customer service but it keeps saying closed i really need a response and a refund on my end because i was not notified anything was being taken off my card and i was not satisfied this service is horrible and i need my money back to me ASAP my email is [email protected] for contacts

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D
9:02 pm

Intelius - unauthorized monthly charges to my checking account in the amount of $119.80

I used this service once to find/confirm past residential addresses of mine for a job application.

I see numerous charges over months to my personal checking account.

$29.95 on Oct 15
$29.95 on Sept 12
$29.95 on Aug 12
$29.95 on July 12

I need this money refunded to me immediately.
I need this money refunded to me immediately.
I need this money refunded to me immediately.

-Darby Erin

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D
9:58 pm

Intelius - people search rip off

I paid for a one tinme fee of $29.95 on Sept. 29, 2019 to do a person search. They have since started billing me monthly. They are making it difficult for me to sign in and cancel the charges.
looks like they make the money by ripping people off.
Also the background check was pathetic. They only showed basic information that you can get for fee on the net.
ep 29 2019
Intelius Automatic Payment
Loading transaction details for Intelius Automatic Payment
- negative $29.95
Online Services
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Sept. 29th 2019
Paid with
FIRST SECURITY BK x-2066

Manage Intelius payments

Category
Online Services

Transaction ID
3RP23961LN2760603

Seller info
Intelius
888-445-2727
http://www.intelius.com
[email protected]

Invoice ID
PC00558319

Purchase details
Purchase amount
$29.95
Total

ct 22 2019
Intelius Automatic Payment
Loading transaction details for Intelius Automatic Payment
- negative $29.95
Online Services
Close
There is an open dispute associated with this transaction. Visit the Resolution Center to view status.

Oct. 22, 2019
Paid with
FIRST SECURITY BK x-2066

Manage Intelius payments

Category
Online Services

Transaction ID
22070465FW301411C

Seller info
Intelius
888-445-2727
http://www.intelius.com
[email protected]

Invoice ID
PC00742445

Purchase details
Purchase amount
$29.95

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+1 888 445 2727
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