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Intelius
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Intelius
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210 complaints
151 resolved 59 unresolved
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ADVERTISIMENT
R
9:03 am EST

Intelius - customer service

I paid 3.95 to get phone number of friend's sister, because I can't reach my friend. I know her sisters name, address and got her phone number free off the internet a couple of months ago. So I paid for simple information that said in a list it included the phone number.

When I got the report it did not provide the phone number but gave me an option to get her "current" phone number if I paid additional money.

Now my friend's sister has had her phone number for years. So, there is no "current" phone number different from her phone number that I saw free online a couple of months ago.

When I called their customer service I spoke to Cassie Sercombe and complained that they wanted more money for the phone number and asked for my money back I was told I should have read the fine print.

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1 comment
M
Oct 05, 2016 11:00 am EDT

Hola.Vivo en Argentina y una vez consulte por un familiar que vive en EEUU.Desde ahi me llega una facturacion a la tarjeta VIsa de 29, 95 que jamas autorize y no se de que se trata.Necesito URGENTE que se quite inmediatamente este gasto.
Maria Silvina Gatti
[email protected]

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D
3:07 pm EST

Intelius - continued billing every month.

I am having the amount of $29.95 from my bank account from this company that I never signed up for. This has been going on for quite some time and I have been to my bank and they do not have any information on this company. This is the first I have found any thing on this company and I want these withdrawal's stop right now. This has been going on for quite q while but I just couldn't figure out how to contact then since I can't find a good phone number for them. If you have any information or a phone number that I can have so that I can contact them and talk to a live person that would be great. I am retired and on a fixed income, being only my monthly SS check so I do not need this unknown extra expanse taken out each month. Thank you. Contact information: e-mail address [email protected] Thank you, Doug. Rust.

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R
7:11 am EDT
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Between May 1st and May 5th of 2013, I applied for employment at LIFE ALERT in Tampa Florida located at 1211 North Westshore Boulevard #110 in Tampa, Florida 33607-4601. LIFE ALERT requested a criminal background check through Intelius..The search revealed an arrest on May 10th 2010 for possesing a prescription without a name on it.The prescription was my...

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ADVERTISIMENT
P
6:00 am EST

Intelius - un authorised charges

I noticed on my bank statement a debit charged of $19.95 on my account by ino*intelius.com. giving ref: 8778936132 us. I have no knowledge of me authorizing this charge rom my credit card 5176xxxxxxxx2015. please remove me from any account immediately and credit my account for above charge
Thank you
p s turiya (my email id : psturiya. [email protected])
India

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F
6:41 am EDT
Resolved
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Featured review
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Beware Of Intelius!!! This is a fraudulent company very deceptive, corruptive, steals your identity your name and other personal information and then put in different other names and then if you click on a name that is similar to your last name but will show up as another name with your same last name but when you click on that name it will advertise your...

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S
11:12 am EDT
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Replied
Intelius has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On this website you register enter your information and then when you go and try to get the information for the reverse lookup it keeps putting you back into the login mode. they refused to delete my information and only disable my account from their side. they said their is no way for me to delete it on my own. they said they had to keep the credit card on...

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S
9:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Intelius has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently Opted-Out my name from the the Intelius people search website. When checking their site after searching my name, they had wrong addresses, wrong relatives associated with my name. I submitted the needed information to Opt-Out and it appeared that they took down this misinformation. Now after checking their website a month later, I noticed that...

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J
7:42 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Intelius - intelius scam! beware

Intelius id theft protection is a scam. Instead of protecting your identity they will steal it! Intelius is actually a data broker. They collect personal data and resell it to the public. Intelius has very bad reviews and thousands of consumer complaints. They have been sued several times. Becareful, for $19.99 a month they will not do anything for you except pocket your money. They have no ability to freeze your credit report file if someone steals your identity. Why? Because, the top 3 credit reporting agencies experian, equifax, and transunion do not want to associate with this scam company named intelius. So, please beware and do your research first.

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C
6:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Intelius - unauthorized withdrawls

This company withdrew funds from my account even though I have never ordered anything from them, and have never heard of them. I just finished reporting them for fraud!

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2 comments
Z

Bull ! Intelius illegally accesses people's credit files through Experian. This violates FCRA laws. The information you are selling is partially obtained from public records but, MAINLY, from their credit reports. How do I know ? Because Intelius sells Credit Reports and Credit Fraud Protection. As such, I know you have a partnership with Experian and your computer servers are connected. My reference is the ongoing federal FTC investigation of the relationship between Experian and Intelius. This investigation began December 2012 and is still ongoing. Intelius falls under the Fair Credit Reporting Act (FCRA) but you deny this fact. SHADY SHADY BUSINESS !
PEOPLE: PLEASE DO NOT FALL FOR THEIR SCAM. THEY ARE RIPPING PEOPLE OFF. THEY CHARGE YOU A RECURRING MONTH FEE ON YOUR CREDIT CARD WHEN YOU NEVER SIGNED UP. I'M WAITING TO JOIN THE NEXT CLASS ACTION LAWSUIT WHEN THE FTC FINDS INTELIUS GUILTY OF ILLEGALLY ACCESSING PERSONAL CREDIT FILES AND NOT DISCLOSING THEIR WRONGDOING.

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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ADVERTISIMENT
R
7:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Intelius - unauthoried debt charge of $19.95

I noticed on my bank statement a debit charged of $19.95 on my account by INO*INTELIUS.COM. I have no knowledge of
me authorizing this charge. Please remove me from any account immediately and credit my account for above charge
Thank You
Robert Russell

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4 comments

I was not aware that this would be a monthly charge for a one time find a person's address and location in the United States. I would like to remove this charge from my bank account. Thank you for your immediate attention to this matter. Please do not charge my account for the month of May 2014. Also remove April's charge of 19.95. I cannot afford this monthly charge. If you note, I have used this service one time to locate a person I needed to remit funds.

judy allen
[email protected]

M
Jan 13, 2014 1:30 pm EST

I have no idea of why this charge was submitted on my bank statement. I want it removed from my account immediately.

M
May 13, 2013 4:53 pm EDT

I my name is Pierre Massue. One day (the 5 march 2013) I have take your service one time only but the next month you charge me again. I made a complaint to Master card et they tell me to contact you and tell you that I won't to cease all transaction with you. My MBNA count number is [protected]. Please send me back my money for april, may, etc. Pierre Massue [protected]. Excuse my poor English. It is not my languages. Thank you and be sure that you have all my considerations.

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius is an internet based company. We collect and compile public records and publicly available information. We offer services like background checks, people searches, and phone look-ups. Essentially, we make it easier to locate publicly available information.

It sounds like a membership may have been activated through the acceptance of an offer during the checkout process. Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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L
3:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Intelius - repeated unauthorized credit card charges

I appear to have multiple unauthorized charges from this ino intelius.com company. I have never used their site and have no idea where these charges stem from. I tried to call their number and the lady on the other end said she would help but then the line went blank. this happened repeatedly when trying to resolve this over the phone. now I have to cancel my cc right before christmas! this is blatent fraud.

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4 comments
R
Mar 04, 2014 9:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

[protected] [protected]---- [protected]---- [protected]----[protected]----[protected] I have no Idea where this is from please remove this with a credit to my account, I believe you already have that info. Roberta Sue Mangham. 50.75 total credit

B
Jan 29, 2013 7:32 pm EST

Intelius has been charging my VISA an unauthorized $ 19.95 monthly since FEb 2011. I have no idea why this was ever activated and charged. I am not getting any help from the help line.

We apologize for any challenges you may have experienced in regards to contacting us and would like the opportunity to assist you.

Intelius is an internet based company. We collect and compile public records and publicly available information. We offer services like background checks, people searches, and phone look-ups. Essentially, we make it easier to locate publicly available information.

Additionally, a variety of services are offered during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

S
Dec 31, 2012 12:17 pm EST

I also have tryed to call this scam company no luck ans. service says 5 am.-6 pm. not avaliable Also had to cancel debit card they need to get a honest job real low lifes

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B
9:46 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Repeated unauthorized charges applied to my prepaid debit card for nothing. this company is scamming people and I am sick of it once and for all. done! 11/18/2012 ino*intelius.com/sb pending -$19.95

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H
9:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Intelius has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company occasionally submits charges of $20.95 to my credit card without my permission. Apparently INTELIUS.COM is a people search online activity which I don't use, never had motive to use and although, I have requested a new credit card number, the charges continue to happen. This is not only bazzar but to my understanding this constitutes stealing...

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W
2:12 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Intelius - gave out my bank card number

I signed up for Intelius to check to make sure a cop who has a lot of computer skills and access to records and computers in our county, was not posting false information to our names, because we had turned in a family member of his for selling photos of kids online linked to mature photos and content. Only to have Intelius sell or give out or bank account information to two websites who withdrew monthly fees from our account for over a year. Hey husband thought it was a service we use and didn't think twice about it until I noticed it and had no idea who they were. After some research these sights were supposedly clicked on during the Intelius payment section, yet they never sent a confirmation or evidence that I had clicked on them. Not only did they take over $1000 from us, a couple of times we had cancelled our card and we found that they somehow gained access to the new account saying we gave them per mission to follow our account! No way would we have ever done this! How scary is this! The bank would only go after the last two payments taken from them. What a scam this site is. Be very cautious! What ###, playing on people's emotions to check out their Internet status, as well as creeps that could be involved with children, then screw them in such a way! I waited and NEVER received the evidence that Intelius said proved I clicked on these two sites I supposedly signed up for!

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of promotions during the checkout process. It sounds like some of our memberships may have been activated during the purchase of a report. The Identity Protection Membership is activated through the acceptance of discounted pricing for the report. The discounted price selection describes the activation of the Identity Protection Membership, which is initially a seven day free trial. Additionally, the Intelius Premier Membership was activated through the acceptance of a full page offer advertised just prior to viewing the report. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

W
Oct 18, 2012 4:24 pm EDT

Intelius is a huge violator of everyone’s privacy. The illegally post everywhere people have lived as well as age and relatives. They are a bunch of creeps. Kind of like the book 1984 come to life. No one should ever use Intelius, why would you support someone who is spying on everything you do!

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ADVERTISIMENT
J
9:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Intelius has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I did a search online (once) on Intelius' website and I only authorized $6.95 to be taken off my credit card and they took that ($6.95) PLUS 19.95 which was unauthorized. When you do a one-time search, you're automatically put into a year long program (called membership), where they'll take 19.95 off your credit card every month -- BUT THEY DON'T TELL YOU...

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D
10:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Intelius - billing practices

Like many other people who have commented on Intelius, I used the service once to look up a phone number only to find during a review of credit card bills that I was being billed $19.95 per month for a service I did not sign up for. The good news is that some persistence on the phone with customer service resulted in five of six $19.95 bills being refunded. If you go this route, be tough because they'll start out offering to refund one bill, then two and so on. I just kept repeating that I was going to dispute all six charges with my credit card company. So, if you've been scammed, call and hang tough.

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Update by Dan39
Aug 09, 2012 3:14 pm EDT

I appreciate your response, and the fact the company offered a refund on most of the charges. However, I would argue that you need to change your "opt-out" business model before you can be considered truly customer friendly. People should have to explicitly ask for a specific service, not be signed up just because they used a different, one-time service.

1 comment

We apologize for any inconvenience arising from the use of our service.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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A
7:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Intelius - membership fee

Did the one time $0.99 charge to do a reversal phone look up. Did not receive any information on the number except that they could not find any information on the phone number. It was suppose to be a one time fee. Now they have charged me twice for $19.95 & have sent my bank account into over drawn. REALLY? One time fee, turns into $19.95 charges and you couldnt even give me the information on the phone number I wanted in the first place! Now I see all these complains on this website. I went onto their website to cancel the membership (That I never agreed too!) and have my husband calling customer service to see if they will refund any of the money they took from us that was not agreed upon. GEESH !

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments
T
Aug 03, 2012 4:09 pm EDT

Read the thread from tallengordon and his experience with Intelius. Then do what he did. It works!

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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B
2:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Intelius - bogus (hidden) charges

This site sells an information package (or several types) that you can use to look up information of people (ie: old addresses, phone numbers, etc). When you purchase the package (usually $4-$10), they are "sneaking" in a monthly subscription that costs $19.95 a month for some sort of credit monitoring program. They will cancel it and not charge you IF you do so within 7 days of your order. The problem is, they don't TELL you that you are buying it until it shows up on your credit card transactions...exactly 8 days later.

Be warned, there are hundreds or thousands of businesses out there that DON'T have to stoop to deceptive practices to get enough money to stay in business. Avoid this company (and any other) that feels compelled to "sneak" additional charges on your original purchase.

Scammers, deceivers, liars, crooks...they should all be shot.

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The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments
S
Jul 16, 2012 1:46 pm EDT

Thanks to this website I have just managed to cancel my Intelius 'membership' - I agree that the way it is done is sneaky in the extreme. I thought I was signing up for a $4 address check, and I suddenly noticed, looking through my credit card bills, that TWO unwanted and as far as I am concerned unauthorised payments, totalling $32 or so, have been taken from my credit card. I am ABSOLUTELY FURIOUS, and I have cancelled immediately, but in my view to do business like this should be illegal - the fact that there were 'continuing payments' was in the smallest of small print, and I certainly didn't understand what I was letting myself in for. Intelius, you should be ashamed of yourselves.

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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R
8:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

im complaining because there is this company deducting my VISA amounting to 20.89 dollars consecutive months in my account i want my money back.

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J
12:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Intelius - continued billing after ending subscription

I keep being billed for services I do not want and did not get. I want this subscription for services stopped! I do not want it.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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+1 888 445 2727
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