The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Inteliusstop billing me

I agree. this is a sherade, sham a scheme to rob you. i too have fallen victim to them and can not keep them out of my account. the info you get from them is not complete. their site is obviously set up to get your personal info to exploit you and steal from you.look out for them under these names: int*idprotect mntr svc, intelius-intelius.com . you may want to email your story to : us government - homeland security [protected]@uce.gov this is the federal multi-jurisdictional task-force assigned to investigate and prosecute internet fraud. unfortunately many of these web-sites are operating under many layers of fraudulent sham corporations outside of our borders where extradition agreements do not exist.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Intelius's response · Oct 15, 2009

    Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

    The customer can also contact their local utility companies, courthouses and/or county offices to determine what information is being made available; and how to have it removed.

    To accurately suppress that data, we recommend the customer follow the ‘opt out’ process found on the Intelius website at http://www.intelius.com/privacy-faq.php#5 . We do require the individual’s identity to be verified prior to processing an opt out; however, if they do not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.

    We appreciate your cooperation is resolving this issue apologize for any inconvenience.

  • Intelius's response · May 24, 2010

    If you require further assistance, please call [protected] Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.

  • Intelius's response · Jul 18, 2011

    If you need further assistance with your Intelius account, please call [protected] Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.

  • Intelius's response · Jun 07, 2016

    It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

  • Intelius's response · Jul 14, 2016

    It sounds like you have accepted the People Search offer that is advertised on the Intelius website. If you no longer wish to be enrolled in the People Search membership, please call [protected] Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you.

  • Intelius's response · Aug 19, 2016

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, if not canceled, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

Responses

  • Ly
    Lynne Nevers-Hoeft Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Intelius offered a 7-day free membership trial for pmidentity which I was unaware of. After the 7-day trial, $14.95 was deducted from my account in December and January without my permission.

    0 Votes
  • To
    Tony Anastasian Jan 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Actually, a window gives you the option of continuing WITH the upgrade for the free trial, and clearly states that you will be charged in 7 days.

    At the very bottom of the screen is a very small link that says, "no thanks, continue." And you would have not been signed up to that extra service.

    0 Votes
  • Ka
    Kari Chaney Feb 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It came to my attention that Intelius was going to have an unlisted/cell phone listing and that people would be able to obtain these numbers. In attempting to find out if I was included I then learned that someone would have to pay to obtain it, but none the less they can obtain if. There are reasons that people have unlisted/cell phone numbers and that is sometimes so specific people cannot find them. Personal SAFETY is the issue!!!! I can't imagine what your company will do when someone pays to get a number and restarts their harassment or is then able to find someone and then the found person is killed. Just something to think about.

    1 Votes
  • Gf
    gffggfgfgfgfgfgfgfgfgf Feb 07, 2008

    BEWARE OF SERVICES FROM Intelius. I registered with Intelius a few days ago and paid for one of their services. After 2 days, my Credit Card was billed by PMIdentity.CO. I was surprised how my Card info got to them. I immediately contacted PMIdentity (privacymattersidentity.com). They told Intelius passed the number to them!!! Then I contacted Intelius. They informed me that once I put in an email in their system (by the way, which is required for registration), they will pass my info to other companies.

    Now I am really worried - to whom all have the passed my Credit Card info to. Beware of services for Intelius.

    1 Votes
  • De
    Debra Feb 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DO NOT use this service!!! After paying for a ONE TIME ONLY fee....they have continuously billed my card for over 6 months! They didn't stop, so I had to change my card number and account and block any future use on my account by this company! They rip you off if you don't check your statements ALL THE TIME. One time use .....B.S. they only mean giving them your number once yet they continually charge you. Reports have been sent to the Better Business Bureau!

    1 Votes
  • Ch
    Christie May 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have had the same problem and found debit charges to my account oing back to March. When I called to have them refunded the agent said she could only refund the last month. I asked for a supervisor and all four charges for 19.95 each were refunded. I just saw another one for Value Max ( got my info. from Intelius) and I had to have that refunded as well.
    DO NOT USE INTELIUS I do not know how they get away with it.

    1 Votes
  • Lo
    Loretta May 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I signed up to find an old friend and opted to pay $7.90 for the information. One week later, a $19.95 charge showed up on my credit card after the $7.90 charge.

    I called the toll free number on my credit card statement and discovered that I was signed up for an identity protection program I've never heard of.

    I called the number, sat on hold for 5 minutes, reached a nice lady who said she would reverse the charges.

    Since my credit card comes out of my bank account, I would not have known I had less money in my account if I didn't check the balance daily.

    These people are crooks.

    I am very web savvy and I know when I've approved a transaction.

    I'm also reporting them to the Better Business Business Bureau.

    1 Votes
  • Ro
    rONIE l vANhORNE May 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I BOUGHT THE PREMIUM PACKAGE IT WAS SUPPOSED TO INCLUDE SOCIAL SECURITY SEARCHES BACK GROUND AND ALL OTHER CHECKS AND EVERY TIME I SEARCH THEY WANT TO CHARGE ME I'M GOING TO HAVE MY LAWER CHECK INTO THIS AND REPORT IT TO THE BETTER BUSINESS BEURO A FRAUD AND DESPUTE PAYMENT WITH MY CREDIT CARD COMPANY AS FRAUD

    1 Votes
  • Je
    Jessica May 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I called one of thier services and complained about it. they claim they are going to refund me for the past 6 months. We'll see what happens. These people sell your private information to other "services" and when you talk to them, they claim that you are the one at fault.

    1 Votes
  • Kr
    Kris Jun 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Here is what they had to say - it speaks for itself! "Thank you for your inquiry. Due to present economic conditions, regrettably Intelius does not have sufficient cash reserves to service our backlog of refund requests. Be assured, we are doing everything in our power to rectify the situation. Our analysts estimate that funds will be available to post your refund on or before February 16, 2012. Please accept our apologies, and we appreciate your patience in this matter. We look forward to serving your information needs in the future."

    1 Votes
  • Ro
    Ron Jun 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Amazing and illegal!! I signed up for a simple people finder check. I was delivered minimal information and they charged me $25.80.

    The real issue is that they illegally transfer my name and credit information to services such as PMIdentity and 24Protectplus and both charged my credit card $19.95 without any authorization. I called both companies and they politely removed me from their account list and indicated they would reimburse me for the charges (yet to be determined). It's amazing when I called both companies with different numbers that the SAME representative answered the phone!! She also told me that this information came directly from Intelius.

    Who can we get involved at the Gov level to stop this fraud?

    1 Votes
  • Sh
    shirley Jun 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I could not agree more. They are a rip off any they admit it.. CCR emailed me and stated "they already took my money and spent it, there is no such room for negotiation. Plus, we don't even CARE. Tell the BBB that Dupa Dan sent you...what a [censored]...well Stupa Dan we shall see!!!

    1 Votes
  • Ab
    Abigail Sep 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I work at a class action law firm and we are investigating this issue with Intelius. I am interested in talking to people and hearing about their experiences. Please contact me at [protected]@yahoo.com if you’ve had problems with Intelius or if you have any questions on this investigation. Thanks, Abigail.

    1 Votes
  • Cl
    Cliff Post Sep 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was charged $19.95 for a service I never ordered. All I'd asked for was a $2.95 identity check. Please refund and unsubscribe.

    1 Votes
  • Pa
    Pahaska Sep 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did a $.99 trial lookup on the Intellius site. I did not take the survey or take any other action on the sit. About 2 weeks later, I received a charge for $19.95 for unspecified membership. Apparently, this is some kind of identity protection, but I did not provide any information that would allow the company to provide such protection. Looking at the new, I am but one in many caught by this scam. Fortunately, USAA was quick to void the transaction.

    1 Votes
  • Su
    Susie Oct 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Last year I used their service for 1 time. However, the company kept charged me through my credit card every month!. I called them they stopped charged.
    However, few months later I noticed that in my new credit card was charged by their company without my authorization. I called them they refunded the latest month to me. I never thought they would do this to me!!! I don't think they are allowed to do this to any consumer! All I need is to have them refund all the money back. I am not sure How many customer they did like this??? I would like to report that this company is a scam!!! They are a fraud company!
    I wish somebody can make them stop cheating!!
    Please help

    1 Votes
  • Pa
    Pamela krewson Oct 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    please cancel any subcription did not sign up for one it was a one time deal of 4.95 not 19.95 as many times you want it please return my money and leave my account alone

    1 Votes
  • Ra
    Raynaldo Gamo Oct 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Called customer service and was on hold for 25 minutes.
    E-mailed Intelius and informed them to cancel my subscription before I will be billed again. There was a charge of &39.80 for subscription fee and ask to credit these charges immediately. And ordered the company to STOP charging fees to my credit card.
    Hope to hear from you soon. My credit card company is holding all charges and e-mailed them like 2 weeks ago. and no reply... Thank you...

    1 Votes
  • Ca
    Carol Nov 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I went online to look for a friend and was offered a 1 x fee of .95 on the 18th of October 2008. My gmail was hit 4x by Intellius and because I was afraid to incur any additional charges I did not even open the mail.

    To my suprise I was hit for another 19.95 on the 30th of October which I never authorized. When I looked at my 'account' it stated I was being charged another 19.95 on Novemeber 25th.

    Their service is worthless to me. I would never consider paying 19.95 per month for their 'service'

    1 Votes
  • Pa
    Paula Marks Nov 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did not order this service and have notified my credit card company. I cannot find anywhere to let you know this.

    Please do not charge to my credit card. You have fraudently scammed me. I will not pay anthing for this service as I never ordered it.

    STOP BILLING ME.

    1 Votes
  • Ke
    ketchel Nov 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a $4.99 search for the identity of a cell phone user and discovered that I had later been charged for two month's worth of useless and unauthorized "credit report monitoring" by these thieves.

    Read your monthly credit card and bank statements REAL carefully, folks!

    1 Votes
  • Sh
    shi Nov 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    it is useless. only got infor for 1994 duh. i could have done that i am still trying to cancel the product. it bettrr not come out of my acct. i will make sure of it and tell you how i did it.

    1 Votes
  • Ju
    Julie Nov 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I googled my ex-husbands name and found out he died 3 years ago. Well I was trying to get my information such as when, where and where he was buried. So there name popped indicating they provide all the information for $6.95, I thought oh well why not. All they provided me with was with the same information Google had provided me : Name, DOB, SS # and Date of Death.???
    Well today I go into my checking account and saw a charge from a Company called VALUE MAX 123 ??? So, I called them and they tell me "this is for a Discount of 20% of future purchases????? And, they got my information from this INTELLIUS???? Why???? They agreed to refund by account within 2 business days...

    This is a scam and I will be calling the Bank in the Morning and informing this of this charge.

    1 Votes
  • Po
    portia patterson Nov 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did a payday loan with 247 advances 0n 10/24/08 for 200.00 dollars I got a call on 11/25/08 saying that they have'nt received their money that is a Lie I checked my bank account and the 74.00 was taken out just like we agreed the lady was so rude and she hung the phone up in my face I have my print out from my bank where they took the money out .I cant reach them by phone I tried to email them they say my username is incorrecet and then their is another company on my account called DFS loan I havent made any agreemnts with this company I dont no who this is they are ttaking money out my account also but this one wsn't authorized they are taking 75.00 dollars out which the 75.00 should only be for 247 advances .com I can't reach this company at all to find out who they are this is a rip off and something will be done about this

    1 Votes
  • Br
    Brandon & Co CPA's Dec 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This outfit generates worthless information having no value whatsoever. They keep on charging your account without authorization. It is a scam operation of the first order. I had asked for a background check on an individual who was a con artist in the construction industry. The public Court Records in the various Florida counties in which they did business were loaded with complaints, convictions for fraud, theft and threats to life limb and property. Intelius came up with nothing. What a dumb outfit.

    1 Votes
  • Ga
    Gary Beach Dec 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was charged supposedly a one time fee for checking on a person I was communicating over the internet from Intelius Report. Next thing I know they keep taking monies out of my account. I have not received a call or email back from them about stopping the charges and can't find a phone number for them. How do I go about stopping these charges other than calling the bank and telling them to stop paying them?

    1 Votes
  • Jb
    J. Bernard Dec 04, 2008

    Beware, when you click to view your report you can be signed up for other online services without your total awareness.

    I clicked the no option when asked if I wanted to be signed up for a credit card protection scheme. But was still signed up anyway. They billed me 139.65 over the coming months. That company, 24 Protect Plus, a ripoff as well, refused to refund all my money.

    Also, I signed up for there premium search and the information given was no good. I finally got the information from another site for about $9.00 vs the 49.95 I paid them. This didn't bother me as much as the credit protection scheme. Getting a bad product like Intelius happens, you just never go back to them. But signing me up for another service without my knowlege is fraud.

    1 Votes
  • Su
    Sue Stortz Dec 19, 2008

    I have been charged to my bank account over and over again. I did not okay these charges and will dispute all charges. On 10/14 I was charged 100.74 and on 10/15 I was charged another 39.95. I am sick of all this and I expect a full refund since I never used your services due to the fact that every time I tryed to use your services I was charged more money so I cancelled with you. This is a money making scam.

    1 Votes
  • Ka
    Kathryn Whited Dec 29, 2008

    They have done the same thing to me and I am going to file a complaint with the FTC (fair trade commission) maybe the feds can do more than we can. To file complaint with them: FTC.gov

    1 Votes
  • St
    StHeretic Jan 06, 2009

    INTELIUS subscribed me to a service I don't want and when contacted they say I signed up for the service when I visited their web site. Since the character that owns it lives in my state, I'm half a mind to pay him a personal unexpected visit. What a fraudster. He should be in prison. I'm contacting the Attorney General of Washington about this scam. Since I'm over 65 and disabled its a felony in Washington to scam a senior citizen. Hope the S.O.B. reads this. Hope the Attorney General does something. Wish me good luck.

    1 Votes
  • Lo
    Loretta Martin Jan 16, 2009

    intelius-subscription
    Has taken money out of my bank now for 4 month
    I keep telling them to give my money back and they don't i never subscribed to there service.

    1 Votes
  • Ro
    robert w. butt Jan 21, 2009

    Intelius engages in bait and switch scams, probably costing consumers millions of dollars every year!!! But the State of Washington's Attorney General's Office refuses to investigate the company despite numerous complaints from victimized consumers.

    1 Votes
  • Ma
    Marion Isaac Jan 25, 2009

    I ordered a couple if reportsw from Intelius and I noticed on my December and January statements that $19.95 had been charged for both months to valuemaxc123 for services that I did not order or authroize. My check card is overdrawn because of these unauthorized charges.

    1 Votes
  • Go
    Gordon H. Kettering Feb 02, 2009

    My wife died in December and I used your directory service to try and get the telephone number of a friend of hers in California. It was unsuccessful. I was charged $0.91 and I thought that was the end of it. Now I am getting charged $ 19.95 on my credit card every month for your service. I never knowingly signed up for your service and do not want it as I am 85 years old, retired and do not need your service. Please cancel this service. I feel I should get a refund credited to my credit card for the charge of $ 19.95 in December and January for a total of $ 39.80. I was not informed that I had to subcribe to use your service once. I thought I paid per call. Please respond. Gordon H. Kettering

    1 Votes
  • In
    Intelius Feb 04, 2009

    On behalf of Intelius I wanted to reach out and address your comment. At Intelius we take customer service very seriously, please contact me at [protected]@intelius.com and I would be happy to address the issues you mentioned in your post.

    1 Votes
  • Sa
    Sandra Hood Feb 11, 2009

    I have tried to call to call and was on hold for over 30 minutes. I don't want this service anymore. I was wanting an address and phone number, I recived address and the phone number I recived is inactive for over 15 years. I don't feel as if I recived what I payed for I do not want it anymore. Sandra Hood

    1 Votes
  • Ju
    juan Hungria Feb 20, 2009

    The company VALUE MAX THAT IS TIE UP TOGETHER WITH ENTELIUS did an unothorized charge on my credit card account; I have bought 4 item from intelius for 1.95
    and my credit card was used by Value Max and I was charged $19.95 without my authorization
    this is a theft, the bank charged me $32.00 for OD charges, when I call them they
    told me to fax the information from the bank so that they can refund me the Money
    they gave me the refund for the $19.95 however they refuse to refund me for the
    $32.00 OD charges from the Bank. Two days later INTELIUS also put a charge of
    $19.95 on my account and my account was again charge with a $32.00 I went to the bank and put a dispute on these charges and I am still waiting an anser from the bank; these two
    company are stealing money from people, and we as a group must fight against
    them so that they can stop this kind of abuses, is not the point that they returned
    your money on two or three days it is the fact that they have no business stealing money
    of your account without your authorization. WE MUST PUT ALL OUR EFFORT TOGETHER
    TO STOP THESE COMPANY FROM ABUSING OTHER PEOPLE.THEY MUST BE PUT OUT OF
    BUSINESS.



    JUAN

    1 Votes
  • Sh
    shirley gilchrist Feb 24, 2009

    I can't believe this...Intelius, you are playing a very dangerous game messing with people's money during times like this. I never agreed for you to take 19.95 from my account and I have your letter that you sent to my email to prove it. I am trying to remain calm. My account has been overdrawn because you choose to steal rather than operate an honest business. I am on disability and a fixed income, however I will take all that I have to see you in court if this matter is not resolved. [protected]@cox.net

    1 Votes
  • Ch
    Christina Hefner-Olson Feb 25, 2009

    A few months ago, I used a website called Intelius for a people search. Since then, they have been withdrawing $19.95 from my checking account twice a month. Also a company called Valuemax has been withdrawing $19.95 once and sometimes twice a month. I NEVER authorized an Intelius nor a Valuemax subscription. I called my bank and reported the unauthorized charges. My bank issued me a new master check card and issued a provisional credit to my account, while they did an investigation. A month later I received a letter from my bank, stating:
    "The transactions you claim not to have authorized are consistent with activity and spending patterns on the account. Thus, it appears that you either made or authorized these transactions."
    I NEVER authorized the above-mentioned transactions. The bank reversed the credit they had issued to my account. Today, I recieved my current bank statement reflecting yet another withdrawl of $19.95 from Intelius. I am very disappointed with my bank, Washington Mutual. They conducted a sloppy investigation, and are continuing to allow the scam companies to continue to withdraw funds from my account. I am at my wit's end!

    1 Votes
  • Da
    Dawn H. Mar 08, 2009

    I used Intelius reverse phone number lookup and they sold my credit card information to Value Max. Value Max charged my credit card 19.95 cents monthly from Nov.08 - Mar. 09 (unfortunately I was lax about looking closely at my credit card statement and didn't notice the charge until then). Now I'm out 100.00 for a service I never used and didn't even know I had. How is this legal?

    1 Votes

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