Dont remember enrolling in auto payments With Classmates.com . Without notice I have been getting billed about $25 a year for several years now. Then today I see a charge on my debit card for $47, about double from last year. I'm on disability and cannot afford this, and need a refund. I email for a refund and I get no response. What kind of company is this ?
I have already deleted my Credit card from my Account, however i am still getting billed for Classmates services.
Transaction Process 0/11 -22/11 [protected] RETAIL USA [protected] PCH*CLASSMATES.C 15.00 USD
Please how can i get my refunds for the charges i keep getting charge without My permission.
Alberto mendizabal Classmate registered email; [protected]@ymail.com
4 years ago I signed up for classmates.com When it was time for renewal, I tried repeatedly to cancel without success. They have taken the liberty of charging my credit card fee automatically for the last 3 years. I do not wish to continue membership with this company. Repeatedly I have logged on to their website, entered my e-mail address along with my password, and have repeatedly been denied access into my account to cancel. I have their telephone # [protected] but when I get them on the phone because I do not remember all the information I originally gave them they say, they cannot cancel my account because of "security" reasons.
My last resort is to cancel my credit cared. This is because every year I go though disputing their charge of $30.00.
I signed up awhile back and have even sent email to company wanting my money put back in my checking account . I've tried to cancele and repeatly it tells me wrong pass word and it's not ! They automatically take money from my checking and without notice . Leaving me to cancel out my bank card in order to stop !
I signed up for a trial not a membership. I havent opened up emails from this place for a while and would appreciate my 3 month charges refunded... I do not appreciate this at all. I would really appreciate your time & consideration with this as soon as possible... I really dont care to go any further with this complaint.. Matter of fact it was my understanding this was a free membership... This is not right of you to do this... False advertising after my free months of membership you can see i didn't continue to open the emails from you... I can only see for the last 60 days on my paypal account trans #8RH036615W6394940 is the last transaction among many others...
A unauthorized charge of $39.00 dollars was charged to my account out of nowhere. I did not authorize any charges. This seems to be happening to a lot of people. Stay away from this site. I am going to attempt to get my money back as this is fraud in my opinion.
I have no idea how, but the company classmates inc took money from me. Neither I nor my wife used the services of this company, so we have no idea how they found our info and started to steal from us. We tried to find their personal info, but nothing. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.
A charge for $38.00 from Classmates-Memory Lane appeared on my credit card. They did not get the number from us because it was just issued. Now the bank is wanting to close that...
I don't even know who you are or who you think you are to use my Credit Card..You have exactly 15 hrs to deposit the 15.00 you took from my account..Stole is what I should say..if it is not replaced by then I will turn this over to the Police..This is Credit Card Theft, anyway you want to look at it..I will not notify you again, the police will and whoever else it takes to convict you of this..
If this is through FaceBook or Classmates, my name is Jeannie Heffner Gardner..I also see where I'm not the only one you are doing this to..This will also be turned over to my attorney tomorrow..
This is the second time my card has been charged without my permission.. I complained last year about the same thing and it continues to happen. I need something done about this!...
I was billed without notification for $39.00 on October 3, 2012. I only found out when I went online to check my credit card Octobber 14, 2012. I had opted out of automatic paying...
Classmates charged my visa $39.00. I never ordered or a gave permission for them to charge to my card. What can I do to get this corrected
I cancelled the auto renewal immediately when I signed up because they put unauthorized charges on my card in the past. I gave the company the benefit of the doubt (computer error) and accepted a special offer / trial period, BUT I made sure I cancelled the auto renewal immediately. Now I am convinced this is a scam. The cancellation process is easy enough to do BUT it does not save or register. There is no cancellation notification and therefore you have no proof. This is a scam. Customer service does not answer the phone, and they do not reply to e-mail. There's no toll-free number...mail worked in 2010 - not sure it's still valid <[protected]@mc.classmates.com>. One more thing to note: after you cancel the subscription you cannot get a password reset because technically you do not have an active account. That is the only way to prove you cancelled the auto renewal!!!
I purchased a all access pass.and.the site has been down/.unavailable for several days. I do not believe that I.am.getting what I.paid.for. I tried to.get into their service center but.that was not available either. I don' know what to do.about it. Of.I.cancel my.membership will I lose.access.immediately or.still have access for my.paid.for.three months.
I was checking my bank acct online and noticed a $39 charge from classmates.com that I did not authorize, so i called the number listed beside their name on my acct. I told them...
Classmates had a special deal last year which I accepted. It was for one year and renewal was optional. This month my Paypal account showed a $39.00 charge, which I did not...
I had joined Classmates.com, now Classmates-Memory Lane for one session. When checking my bank account, I had noticed they had made an unauthorized withdrawl in the amount of...
I paid original 9.95 for the membership but Ihave not used this website in many, many months because it is of no use to me. On 8/20/2011 my VISA was charged 39.00 and it wasnt until I contacted my bank that I found out what this charge is. I have made my bank aware of this unauthorized charge. Under NO CIRCUMSTANCES IS THIS COMPANY AUTHORIZED TO MAKE THIS CHARGE TO MY VISA!!! I want the funds put back on my card ASAP. Not in 7 to 10 business days since it didnt take them 7 to 10 business days to illegally charge my card. I am extremely pissed since this was done to my card while my family and I are on vacation!33B7D
Unauthorized use of paypal debit card. Charged 39.00 without my consent on July 1, 2011. Wednesday, August 10, 2011 4:55 AM Written Statement of Disputed PayPal ATM/Debit Card...
I'm one of thousands that was charged $39 for Memory Lane that I didn't authorize. I had used Classmates for $9.95 and apparently it was taken over by Memory Lane. Even...
I have never had any dealings with this company and on July 15, 2011, a charge of $39.00 shows up on my credit card. They have no toll-free number and everytime I call I am told...
I had an old membership with Classmates.com several years ago (2009) and stopped renewal after that... since the highschool reunion had come and gone.
Then this gets sold to Memory Lane, and I see a recent charge on my otherwise zero-balance credit card.
I never signed up with Memory Lane and did not authorize this renewal charge. I called them up, and told them so - and the response was that it was not their policy to refund, and brazenly said they do not send email invoices or reminders before they charge you either... and essentially told me 'too bad.'
That was stupid of them - now they will get as many internet complaints logged as humanly possible, a BBB complaint filed with their local BBB office in Californa, in ADDITION to a dispute filed with my Credit Card company.
Direct Phone Contact Info:
Parent Company is United Online:
Glad I checked this website! Thank you for the info for the phone number for Classmates/Memory Lane, as it is difficult if not impossible to find on their website. When emailing them about the issue, you only receive a generic response. I had joined Classmates gold membership last year for $10. I was not aware that the account was set for automatic renewal, and without any notice, I was charged $39.00. Heeding the advice from others on this website, I called and was able to have $36.00 of it refunded (I wish I had caught this a few weeks earlier).
I was just checking my bank account, and came across a debit transaction that is still pending for 59$ from Classmates Memory Lane. I have no clue what this is from, I was never a...
I signed up for only 3 months for 15.00 dollars "Classmates.com" After the 3 months assumed that the company would email me towards my end of 3 months. My computer was down a few days and was unable to notify them of cancellation just in case something like this would happen. I signed no authorization and as far as I'm concerned, that they can just help themselves out of your account when all they should have to do is cancel my membership. I wasn't even a member. It was a trial thing. Am I about to be ripped off again because of technicalities or just bein' ignorant? I called the company and the person refused to reimburse my transaction back into my credit card. I was only 2 days past the 3 months according to them. It's not just the money. It's the principle and legal scams these people get away with. I had to find the right info in order to discontinue the automatic withrawal inwhich I didn't even know about. Without joining first there is no info about this kind of process. Then it's to late to cancel.
I too was charged 39.00 dollars without my knowlage. how do I get my money back. I never athorized this .
My account was charged 39.00 without my authorization for something I did not order and do not want. I have no idea why they are charging my account. I want my account credited back !!!
I joined Classmates.com with the 5.00 basic service. Now that Memory Lane has taken over Classmates.com, they (Memory Lane) has taken it upon themselves to auto draft 39.-- out of...
On my credit card statement of [protected] I was charged $39.00 for a membership to this website. I have not authorized this nor do I belong to the website. I do not know how they aquired my Credit Card #. I have reported this to my Credit card and also to the Indiana State Attorney Generals Office. I hope that all who have had this experience will do the same no matter what state they may live in. This is the only way we can get them to revoke their license to sell on the internet through the state.
Classmates has been taken over by memory lane and the new website is using credot card information stored on the former site To automatically renew, without notice, memberships in...
I am so tired of classmates.com continually charging my account when I only signup for a 7 day membership.
Do not subscribe to Classmates.com. As you can see from the comments that this company takes money out of your account or makes charges that they are authorized to. I hope someone has a law suit going that will stop this. Beware of Classmates.com and the phone number is [protected] for them. I have never used this service so I am paying $39.00 for a service that I have not and will use. I have notified my bank to stop payment on this unauthorized charge and I am hoping they can do that. Final notice beware of Classmates.com.
The telephone number you have to call is not an 800 number, so I have been calling and the wait time is forever, no way to get through to them.
I tried on-line and still no way to cancel.
They charged my credit card, which is how I knew they were signing me up for another year.
I tried to file a complaint with the credit card company, because the credit card they had, had been cancelled, but I guess
The credit card company automatically transfers to the new credit card. But they filed my complaint to classmates, and guess what classmares said I did not contact them... How is that possible???
I signed up with classmates a few years ago. If you don't want them to charge your credit card, then cancel your membership via phone [protected]) and get a cancellation number to give to the credit card company if they charge you the following year. You can not get a refund until you cancel them prior to your renewal. You and I will have to eat the charge until you do the cancellation. I included their phone number and also go to your personal/account page and delete any credit card info you have on their. Make sure to keep the cancellation number someplace to give to the credit cared company incase they charge you the following year.
They say I signed up for trial membership of $9.99 a year and was automatically renewed after one year and billed my credit card $39.00. I did not sign up for a trial membership as I had not used classmates.com for several years. I called and talked to a representative and he said he would cancel my subscription and I would have to call my credit card company. I did call my credit card company and they disputed the charge but classmates.com would not refund my $39.00 and now I am stuck paying this. Lori, Santa Maria, CA
My complaint is the same as everyone else's. I succumbed to the 9.99 offer for an annual membership last year and never authorized automatic renewal. I cannot reach them by email or phone. It seems the only way to dispute a charge is by first logging in. Since my account has never been accessible, I can't do that.
This month's credit card bill showed a charge of 39.99 from Classmates.com. I have disputed the charge with my credit card company but they have not responded.
Classmates auto renewed my account prior to the end of membership. I called to tell them no, I am not interested in continuing my membership and please refund my money (Yes, I had gone in before calling them to change my renewal to "manual" and remove my cc information).
Classmates basically tole me tough - we will be glad to cancel your account in 2011!!
I then got in touch with my bank to explain what had happened and to dispute the charge - "auto renewal prior to the end of the current membership - membership cancellation request denied - refund denied" and was pretty much told the same thing - tough! Jp morgan chase must be in cahoots with classmates - they told me that I am "under contract" with them - regardless of whether or not I wanted to continue the membership! All of this happened while the charge was still pending in my account!!!
Beware! My only recourse now is reporting them to the bbb and i'm out the $39.00...
Classmates.com recently charged my credit card for a yearly renewal automatically without notice. I updated my profile several months ago and I thought I had changed the automatic to manual payment for renewal. According to classmates.com it's too bad and I am out the $39.00 bucks whether I use their site or not. I am under the impression that some states have passed laws against automatic renewals without authorization by the subscriber. If not it should be!
On my latest credit card statement there was a transaction for $41.25 US dollars for a withdrawall on the Sept. 25 to 29th. This was not done with my approval.
Filea complaints with the bbb and attorney general-links below
They go under classmates online inc. renton wa 98057
Attorney general - washington link to file online
File online with bbb
Many of their addresses:
Classmates.com 1100 oakesdale ave, renton wa [protected]
2001 lind ave sw #500, renton wa [protected]
333 elliott ave. w. ste. 500, seattle, wa [protected]