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Classmates
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74 complaints
43 resolved 31 unresolved
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Classmates - Unauthorized billing

About a year ago I signed up for a one year prescription, or at least that's what I thought. Near the end of my year with Classmates I made sure I was not going to be billed again. To my surprise they had a credit on file I had never given them the information for and yes they billed it. They billed me $60.00 when I looked up the renew cost it said I could have got it for $40.00. Yes I believe a class action law suite might be a consideration.

Ken

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M
5:14 am

Classmates - Unauthorized Debit Card Charges

Today, March 19, 2022I checked my online bank account as I do each day and found my Chase checking account with a negative balance which it should have not had. I checked and found that Classmates.com have charged me a automatic renewal fee. I did not sign up for an automatic renewal of $64.80 membership fee. Nor did I receive a email or text letting me know the membership would be renewed soon. I am on social security and do not have enough money to pay that. This makes my bank account negative right now and will accrue overdraft charges. There was no kind of notice that they would be sending the charge to my bank account, if so I would have told them no, cancel my membership. I simply can't afford it. Plus they charged 3 times the amount as last year. I included a picture of amount charged from last year and this year plus my negative balance which will tomorrow or later today have overdraft charges added on to it. I will receive two overdraft charges because of a payment coming through that is correct but now will not have the money to pay it.

Melody Gulley

[email protected]

Desired outcome: Stop payment or reverse charge plus pay any overdraft fees

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G
7:29 pm
Verified customer This complaint was posted by a verified customer. Learn more

Classmates - Unauthorised payments

A few months ago, I decided to pay for a 3 month subscription to classmates, I forgot to delete my card info immediately afterwards. I never gave it a thought until yesterday. I got a " receipt " for $18.00 for a 3 month renewal from classmates.
I contacted them to ask for a reimbursement after quickly deleting all my info. They claimed that my leaving my card meant I agreed to automatic payments on my card. Not true. They truly did not care that they did not have permission. I asked once again for a reimbursement. They merely told me to enjoy the next 3 months and then delete my info. I deleted everything.
All I want is my $18.00 returned. Like everyone else, I live check to check.
Please help.
Thank you and stay safe,
Linda S Chase

Desired outcome: $18.00 returned to card

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J
12:54 pm
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Classmates - Deleting my entire account and renewing my membership using paypal without my authorization

I haven't been able to get into Classmates for the last six months. When I finally got through to them on the phone Nov 9th @ aprox 2:00 pm, a lady rep answered named Samantha. As I was explaining to her that I was using a caption phone, which is a phone for the deaf, Samantha HUNG UP ON ME! Discrimination of a disabled person!! I then called back and...

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T
6:47 pm

Classmates - Unauthorized billing

on 10-6-20 "classmates.com" made an illegal entry in my american express debit credit card in amount of $18.00. which don'thave any legal rights to consumer credit card acc'ts. they should emailed me if i wanted to renew with new subscription which don't want. when i did renewed current subscription early this spring, i clicked on where if you don't to renew that button to cancel renewed webpage.

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D
3:31 pm

Classmates - subscription cost/ auto payment

Dont remember enrolling in auto payments With Classmates.com . Without notice I have been getting billed about $25 a year for several years now. Then today I see a charge on my debit card for $47, about double from last year. I'm on disability and cannot afford this, and need a refund. I email for a refund and I get no response. What kind of company is this ?

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T
11:25 pm
Verified customer This complaint was posted by a verified customer. Learn more
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Classmates - unauthorized billing / classmates.com

I have already deleted my Credit card from my Account, however i am still getting billed for Classmates services. Transaction Process 0/11 -22/11 137398965 RETAIL USA 206-3015900 PCH*CLASSMATES.C 15.00 USD Please how can i get my refunds for the charges i keep getting charge without My permission. Thank you Alberto mendizabal Classmate registered email; [email protected]

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C
10:21 am
Verified customer This complaint was posted by a verified customer. Learn more
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Classmates - unauthorized credit card charges

4 years ago I signed up for classmates.com When it was time for renewal, I tried repeatedly to cancel without success. They have taken the liberty of charging my credit card fee automatically for the last 3 years. I do not wish to continue membership with this company. Repeatedly I have logged on to their website, entered my e-mail address along with my...

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N
3:43 pm
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Classmates - unable to cancel

I signed up awhile back and have even sent email to company wanting my money put back in my checking account . I've tried to cancele and repeatly it tells me wrong pass word and it's not ! They automatically take money from my checking and without notice . Leaving me to cancel out my bank card in order to stop !

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L
11:01 pm
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Classmates - charges for membership

I signed up for a trial not a membership. I havent opened up emails from this place for a while and would appreciate my 3 month charges refunded... I do not appreciate this at all. I would really appreciate your time & consideration with this as soon as possible... I really dont care to go any further with this complaint.. Matter of fact it was my...

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R
6:42 pm

Classmates - unauthorized charge of 39.00 dollars charged to my account out of nowhere

A unauthorized charge of $39.00 dollars was charged to my account out of nowhere. I did not authorize any charges. This seems to be happening to a lot of people. Stay away from this site. I am going to attempt to get my money back as this is fraud in my opinion.

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L
Jul 21, 2017 7:52 am

I experienced an unauthorized charged for 2 years in the amount of $48 after cancelling my 1 year subscription.
They will be refunding my money because I can afford a lawyer and will gladly champion for the underdog who can't afford to stop these people from cheating them.

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L
Jul 21, 2017 7:52 am

I was charged $48 out of no where for a subscription I had cancelled.
please join me in stopping this organization from committing this illegal act of falsely renewing yearly subscriptions! in my case it was for 2 years! please send your brief complaint stating you would like to petition the courts along with your:
name email phone number.

To: lyvia may [email protected] text only: [protected]

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H
2:15 am

Classmates - they stole and continued to take money from us

I have no idea how, but the company classmates inc took money from me. Neither I nor my wife used the services of this company, so we have no idea how they found our info and started to steal from us. We tried to find their personal info, but nothing. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.

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K
10:43 am
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Classmates - Unauthorized charges

A charge for $38.00 from Classmates-Memory Lane appeared on my credit card. They did not get the number from us because it was just issued. Now the bank is wanting to close that card down because of this unauthorized charge and that is a headache to us. Can't find a point of contact for them - number address or anything. I see that there is a lot if...

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J
10:17 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates - UnAuthorized use of MY credit card and Bank acct..

I don't even know who you are or who you think you are to use my Credit Card..You have exactly 15 hrs to deposit the 15.00 you took from my account..Stole is what I should say..if it is not replaced by then I will turn this over to the Police..This is Credit Card Theft, anyway you want to look at it..I will not notify you again, the police will and whoever else it takes to convict you of this..
If this is through FaceBook or Classmates, my name is Jeannie Heffner Gardner..I also see where I'm not the only one you are doing this to..This will also be turned over to my attorney tomorrow..

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The complaint has been investigated and resolved to the customer’s satisfaction.

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4:18 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Classmates - unauthorized withdrawl

This is the second time my card has been charged without my permission.. I complained last year about the same thing and it continues to happen. I need something done about this! $39.00 is alot of money withdrawn especially if I dont have it. Last year I was overdrafted due to the withdraw that was made from my account without permission. I would like to...

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Q
9:35 pm
Verified customer This complaint was posted by a verified customer. Learn more
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Classmates - Fraudulent Billing

I was billed without notification for $39.00 on October 3, 2012. I only found out when I went online to check my credit card Octobber 14, 2012. I had opted out of automatic paying a couple years ago and hadn't had any problems until now. I've disputed the charge with the credit card company. I tried to get into my account on Classmates/Memory Lane tonight...

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R
2:37 am
Verified customer This complaint was posted by a verified customer. Learn more

Classmates - Charged 39.00 to my Visa

Classmates charged my visa $39.00. I never ordered or a gave permission for them to charge to my card. What can I do to get this corrected

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M
10:56 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates - Cancellation of autorenewal did not save

I cancelled the auto renewal immediately when I signed up because they put unauthorized charges on my card in the past. I gave the company the benefit of the doubt (computer error) and accepted a special offer / trial period, BUT I made sure I cancelled the auto renewal immediately. Now I am convinced this is a scam. The cancellation process is easy enough to do BUT it does not save or register. There is no cancellation notification and therefore you have no proof. This is a scam. Customer service does not answer the phone, and they do not reply to e-mail. There's no toll-free number...mail worked in 2010 - not sure it's still valid . One more thing to note: after you cancel the subscription you cannot get a password reset because technically you do not have an active account. That is the only way to prove you cancelled the auto renewal!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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N
5:47 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates - high

I purchased a all access pass.and.the site has been down/.unavailable for several days. I do not believe that I.am.getting what I.paid.for. I tried to.get into their service center but.that was not available either. I don' know what to do.about it. Of.I.cancel my.membership will I lose.access.immediately or.still have access for my.paid.for.three months.

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Classmates Memory Lane has charged my account costing me $59.00 without my authorization. This is Illegal. I did not sign up for classmates.How do I get me money back and have it cancelled.

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I
6:59 pm
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Classmates - $39.00 was charged to my bank account without my authorization

I was checking my bank acct online and noticed a $39 charge from classmates.com that I did not authorize, so i called the number listed beside their name on my acct. I told them that I did not authorize the charge and that the money needed to be returned to my acct in full. The man I was speaking to said that if I had read closely when I registered for the...

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