South Africa - 2193
Received an SMS on 1st Feb 2018 -"Welcome, you have joined IPlayBit at R7.00/day, +Info https://goo.gl/ or call [protected]. To cancel send STOP to 31303."
Have emailed Mira Networks - last response received 2nd Feb 2018 - that request has been escalated and response time would be 24 hours.
1 - would like my stolen airtime returned
2 - how did I get to be subscribed to your content service without any action from myself?
FROM 21/09/2016 to present
Data being used during early ours of the morning and I have not subscribed to your service. I have incurred extremely high costs on my cell phone account and would like you to please supply me with a refund.
This situation has been going on from September 2016 to my present statement date being 03.05.2017. I have attached copies of my invoices.
Please could you supply me with an email address where I could email copies of my invoices as I am unable to load them on this site. My email address is [protected]@triplef.co.za.
Thanking you for your time and trust you will be able to assist me with the above complaint.
I have unauthorized charges on my DATA sim card, I use this sim card to create a WiFi hotspot. I don't even know how to subscribe to a content service on a data sim card. Never once have I agreed to any contract of this nature but on viewing my bill I was told that I am subscribed and they charge R6 a day. How does MTN enter into an agreement with unscrupulous operators like Mira Networks. I demand an inquest in this and also a full refund for the months: February and March.
Mira networks started billing me R35/day since 31/12/2015. I realised this when I ran a USSD code. I've unsubscribed but there is still aprox R700.00 outstanding. I've googled the service and are not interested in it at all! Mira networks wanted to refund me R385 out of good will and sent me the logged data for the billing. Their own data shows that no data has been downloaded. Why would anybody subscribe for a service @R35/day without using the service!. I want a full refund as I did not subscribed to their service and their initial sms does not even show up in my sms list - I never delete a sms. How are they going to prevent children from having access to this site as I did not have any knowledge as to how I was subscribed to this service? THIS IS UNACCEPTABLE!!!
from October 2014 to january 2015 is was surprise the way my service provider vodacom has been billing me, when i call them they inform me that i have a subscribtion with miranetwork which i didnt know. i have been billed R500 in november 2014, R740 in dec 2014 & R807 in january 2015. now i want reimbursement for my money taken without my consent. my no. [protected] im thamaga
I also want to add my name to the long list of complaints with regard to fraudulence charges to my account by Mira Networks.They claim I subscribed from my handset which does not have internet access and the handset history shows no authorizing sms from me. The contract is with Augtopage, MTN we changed the cell nr. but not even a months later the same thing happened. I complain with Autopage, they cancelled the subscription but it last a day or two and everything start all over again. Somebody have to stop these guys!!!
I want to add my name to the long list of complainents with regard to fraudulant charges to my account by Mira Networks.They claim I subscribed from my handset which does not have internet access and the handset history shows no authorizing sms from me. I have been charged for 6 months now and feel my rights have been abused.Could this be a legal business and are they intitled to continue???
I have unauthorized charges on my cell phone. Never once have I agreed to any contract of this nature but on...
Mira are insisting that I subscribed or someone in my family subscribed on my phone to this games subscription. I did not and nobody ever has my phone except me. If this was true then why can you not supply me with my sms back to mira agreeing to this subscription as proof that I subscribed. All they send me is proof that they sent me the sms's (Of which I presumed junk mails so I did not read them). Over the past 6 months I have repeatedly heard the same line over and over again 'you or you family subscribed'. Mira netowrk staff have been trained well but I know what I did, and it was definately not subscribing as I do not even play games. I have better things to do with my time than waste it on phone games.
I suppose I will have to wait for waspa complaints to sort out but I am not giving up as I am a very patient person when it comes to getting back what someone has stolen from me. Maybe the staff at mira have no idea that the company is involved in fraudelent issues but at the top they know that they are * people's money. Mira, I will not go away...
I have been receiving sms's for things I did not order or want and later found out that it was stupid videos. How does a big and responsible company like Vodacom involve themselves with these criminals????????? I deleted the sms's, but they still billed me!! How is this possible, and you do not get an option to stop this nonsense.
I have to explain to my family now why my phone bill is so high. I want to be refunded every cent and Vodacom need to be held accountable as well for allowing these ruthless fraudsters to do business in this fashion.
I need answers and by the looks of it a lot of people need answers, and soon!!!
A while back I noticed that my daughter's airtime runs low too quickly. Vodacom has informed me that mira networks are billing her r5day. I phoned mira networks to unsubscribe, but got a recorded message prompting you to enter your cell number should u wish to unsubscibe-which I did. This should have stopped after 48 hours. Tonight she's made me aware that money is still being taken off her account. I need someone to first of all email me proof of opt in then I need to know why my daugter is still being billed after unsubscribing. This is illegal & a stop has to be put to mira's fraudulent billings!!