I did sign up for One Great Family, but only a 1 MONTH, $14.95, subscription. I always do that in the event that I forget to go back before the 7 day trail is up. I started getting e-mails from “Donna” telling me how to use the site, but because I didn’t find anything I wanted on the site I deleted them. When I got the e-mail that said the 7 day trail was nearing an end I went to the site, but I couldn’t remember the “user name”. I requested it no less than 4 times with no response from the company. Yesterday I realized that they had charged my card for a 1 YEAR subscription. That was $79.95 I did not have to spend on this kind of research at this time. I requested the “user name” again….no response. I finally replied to “Donna” and received a link to the Customer Service. It gave a phone number, I called and left a message, they have not returned the call. I wrote to Customer Service, and I have received no reply. I finally figured out how to get on the site. It is an e-mail address NOT a “user name”. There is a difference. I tried and tried to send a “Cancel” request but it kept telling me there was an “error”. I was, however, able to send a “Billing Issue” with absolutely no problem. The submitter above that said there was no “Cancel” link is correct….you must contact Customer Service by e-mail, but I’m not sure how much good that would do. I will be sending a complaint to the Texas Attorney General’s Office. They don’t like companies who practice that kind of customer service here in Texas!