The complaint has been investigated and
resolved to the customer's satisfactionResolved Intelius — how to get a refund for bogus charges!!!
resolved to the customer's satisfaction
I submitted a complaint last week here because while reviewing my bank account statement I learned that I had been charged $19.95 a month for 3 months after I purchased an address look-up from Intelius. The look-up only cost $0.95 but they subscribed me to some service without my knowledge or permission and charged my debit card every month without any notification for a stupid "Identity Protect" service that I didn't want/need. I was pissed and demanded a refund for all 3 months of charges and they said I agreed to their terms of service when I supposedly bought the subscription and that I could not get a refund, only a credit for a future purchase (so they could sign me up for some other crap I don't need and charge me for it). I e-mailed back that if they didn't give me the refund I would report them to the BETTER BUSSINESS BUREAU, which I did the next day. Today, I just received an e-mail from Intelius customer service notifying me that the subscription had been cancelled, they refunded me for the full 3 months ($59.95) and offered me a lifetime 10% off all future purchases (which I will obviously not be using ever again). Filing the complaint only takes a few minutes, and from what I've seen on here, some people had hundreds of dollars taken so it sure as hell is WORTH IT!!! It's the only way they'll take you seriously!
The complaint has been investigated and resolved to the customer's satisfaction.