We had our dining and living room done with Lifetime Flooring. Installed these two rooms 10/5/22. We had issues with the installers. They did a horrible job. 4 years earlier we had the kitchen done and we were very pleased with Lifetime flooring. We were trying to reach Rita since July/23. No one ever picks up phone in Auburn, NY flooring when transferred. Finally someone did and no one knew who Rita was. Finally in October/23 I reached someone that knew that Rita is no longer with Home Depot and that Tina is the new COS. Not sure what COS stands for. When we had the floor installation 4 years ago, we also bought huge Whirlpool Frig/Freezer, May Tag Dishwasher and Gas Stove. Stone is coming up through bottom. They want to charge me $100.00 to come out and look at. Warranty for installation is done. 1 yr. Well I couldn't reach anyone. There are many more issues with floor that we are going to let go but the rock needs to be addressed. Looking for help on this. Been a good customer and have a lot of contractors we know but needed to go with Home Depot for warranty purposes. [protected]@rochester. rr.com or [protected] cell. Make sure number you are calling from has HomeDepot logo so we don't think it's a spam. Thank you, Jimmy & Dale LaPlaca NO. H6846-97899
Desired outcome: I would like to see someone come out and replace this piece. We have extra here. I don't get any responses at all from Tina. Not happy with service. We have other projects we plan on doing. Not sure if using Home Depot.
