Home Depot
reviews and complaints

We had a new furnace and HVAC system thru Total Confort in Minneapolis and was installed on 11/22/22. On 12/24/22 we contacted their 24hr service 3 times and was told furnace broke and the house temperature was 25 degrees. Our neighbor put in heater to try to keep the pipes from freezing. We contacted Total Comfort multiple times on 12/25. On Monday 12/26 tried again several times and no call back. We then contacted Allen Pagnac the reginal Home Depot for Minnesota and he intervened, and a Tech Alex Ditsch was sent out from Total Comfort and stated the exhaust vent was frozen and he would have a crew back tomorrow. No one came out on the 12/27, 12/28 and we called again and asked for a manager from Total Comfort Heating and cooling and was told no manager was available Also still no emergency repairman came out. During the temp was subzero temperature of 40 to 50 below. On 12/30 we spoke with Amira manager of Total Comfort, and she stated that she would have a tech 1/4/23. After speaking with Amira, we were notified that pipes have burst from our neighbor. We then contacted Allen from Home Depot who intervened and Total comfort sent out a tech named Scott Horn who out that afternoon. Also, we had issues with the installation that the fresh air intake vent line was not correct. She stated that Scott would fix it and he did not but got the furnace running. He also stated that Total Comfort would send a plumber. We the complained that the job was inadequate, and Allen from Home Depot agreed. Allen also opened a claim with Sedgwick but they were no able to help and directed us to pay and send invoices We then contacted Amira contacted Total Comfort again and she agreed to fix vent pipe. On 1/4 we had a third-party inspection the inspector found that work was no completed after Total comfort stated the completed the installation of fresh air vent was not. On 1/5 we spoke with Amira after she agreed to fix the issues. We then sent a picture along with a text recapping our conversation. 1- fresh air vent run thru roof and 2- Assist with all the damages. Amira gave us a phone # to Anytime Restoration but they refused to come out do to a 2hr drive and was outside their service area. 1/6 Tad Gummow from Total comfort to complete the installation and still no plumber. 1/9 Bruce with North Country our inspector stated the fresh Air vent was not complete Now we are furious , still no water and a furnace was not installed to our agreement We spoke with Ian from TC who stated he was the boss and stated he would go anything until he could see it and wouldn't be out for a week. We the contacted Allen from Home Depot who stated fix it our self and he would reimburse us. Now we are responsible for getting companies fix our home. We are stuck in Mesa Arizonia since the house has been inhabitable since 12/24/22. My wife is devastated, and Allen from HD can verify this. We did Pro Plumbing come out but could fix due to now Water Meter froze and broken. Now we need to have Dexter Water co to install a new meter and can take up to 2 weeks to complete. So we continue to have no water. Total Comfort put us thru HELL and caused major water damage. 11/10/23 We put a hold on the payment of $12076 The Panessa's 199 Maple Stret Dexter Mn 55926. [protected]

I cancelled the constant renewal of the following products:
Green Gobbler, enzyme drain cleaner - SKU [protected]
Oxy tabs drain and pipe build up remover - SKU [protected]
I have returned all the products to the Home Depot AT 4904 Windsor Hill, San Antonio, TX 78239
I also called your office number and requested cancellation of any further products. However, each year I keep receiving the items.
Please, please cancel any further orders and stop charging my credit card.
I DO NOT WANT TO RECEIVE ANY MORE PRODUCTS.
I would like a prompt response to this matter.
Thank You,
Awilda Velez Rodriguez
626 Golfcrest Drive
Windcrest, TX 78239
[protected]
[protected]@GMAIL.com

I ordered LG refrigerator WB33935121 online 12/20/22. Delivery date was12/28/22. Refrigerator had to be returned because it was damaged and Home Depot was sending a plumber to change the refrigerator water line. The second delivery was 1/5 but was rescheduled because plumber needed to come out prior to delivery. The plumber came out on 1/5/23.

Delivery was rescheduled for 1/7/23. I didn’t receive a confirmation time for delivery. I called to see why I didn’t receive a time to expect delivery and was told the delivery company had a glitch in their system and I needed to reschedule.

This time I specifically spoke to the delivery company and was given a delivery date of 1/10/23. Again I received confirmation that delivery was scheduled for 1/10/23. Again, I didn’t receive timeslot for delivery. I called and was told there was a glitch in the system and the delivery will not be done again today.

I don’t understand why I have to go thru so much and get pushed back for a problem that’s not created by me. We have been a customer for many years and have never had a problem like this.

Your associates do not have a resolution, they kept saying there’s nothing they can do other than schedule me to another 4 days away. I don’t understand why my delivery can not be expedited. I’ve been in need of a replacement refrigerator since the day I ordered this one. I’m disappointed, frustrated and confused to why nothing is being done. I do not have another scheduled delivery date because I don’t want to hear excuses to why it wasn’t delivered again.

I’m very close to canceling this order but I got a good price on the product.

I need your help to resolve this issue ASAP-please

Disgruntled customer

Elton/Barbara Lee

[protected]@aol.com

On Sunday, January 8, 2023, at 11:30am, I called the Roxbury NJ Store #0909 to inquire if I can place an order through the Pro Desk. I was advised by the customer service employee, "Tim", that the Pro Desk was short staffed however, the Pro Desk Manager "Bob" was covering the desk today and he would take my call. I was transferred and the phone rang for an extended period of time. Tim picked back up and informed me that Bob was out to lunch, and I should call back in an hour. When I called back, I was told they could see Bob sitting at the desk and they would transfer me. Bob never answered. I called back several times and was placed on hold, someone picked up the call several times and kept placing it back on hold. I called back again and asked for a manager. The assistant store manager picked up. He told me I shouldn't be using the Pro Desk and it was too small of an order. I explained I was trying to purchase hydrothermic electric radiators in several sizes and my order would be almost $2,000.00. The assistant manager took my name and number and promised that Bob would call back. He never called. The unprofessional manners exhibited by Bob and the Assistant Store Manager is completely uncalled for and damaging to your company name. The fact that an employee would keep placing a call back on hold shows the lack of leadership at this store. The employee named Tim was the only helpful one. The assistant manager was dismissive, unhelpful, did not follow along follow along with our conversation. Store 0909 did not have the quantity I required for the job. I had gone into the store and asked an employee if there were any more in stock. Apparently, there were however the employee could not locate them. I went to store #0919 and the same issue occurred. There was additional inventory, but it could not be located on any shelves.

After speaking with the assistant manager, I still have no idea if these radiators can be special ordered and have yet to receive a call back.

Ordered a Samsung gas range as part of my remodeling needs for a little over $840 on a Black Friday sale.unit was delivered by home depot. This was not the only order or only project I had going on at the time.

Upon opening the box I noticed the gas range had been damaged beyond repair or use. Took pictures notified Home Depot and was told they wouldn’t do anything because I fell outside the 48 hr reporting window. The manager didn’t even try and help, just told me they needed to keep customers accountable. No attempt at all to resolve or help.

Hello,

I'll start by saying Ancilla Bennett at the Castle Rock, CO store is SO nice, sympathetic and actually apologized that our repairs are still not completed.

I work for Johns Manville and know how hard it is being a big company and wanting positive relationships within the industry at a local level…. but I'm getting nowhere and now contacting your team at corporate.

To recap:

Our install date of laminate flooring was May 2021, gaps appeared late summer 2021; corrections to leveling was done November 2021, transition strip added December 2021.

Thin set was spread around in some areas for leveling which in turn leaked down to our basement. Brought it to our installers attention who wouldn't go into the basement to see the mess.

The gaps returned in the same areas notified Home Depot representative May 2022.

Mohawk sent their own inspector July 2022 (Manufacturer: Mohawk Claim # R-8180542

Type of Flooring: Laminate

Type of Finish: N/A

Total Sq. Ft.: 1185 (approximately)

who again identified install issues that the November 2021 repairs did not correct. As of today January 6, 2023 (after COUNTLESS follow ups asking for repairs to be done) we are STILL waiting for repairs.

I’ve personally stopped at the store and talked to Sue in flooring, talked to the store manager Shawn….who stated Sue should be helping with this, he can't do anything. "she has the relationship with the installer". She has stated she’s still waiting on the installers to respond back.

Extremely embarrassing during the holidays hosting family and friends with the very obvious poor flooring installation. A family member highly recommended Home Depot as they had a fabulous flooring install experience. So we went with you guys on their experience alone, not getting other companies to give us an estimate for flooring. At this point and time, I wouldn't be back.

Can someone PLEASE help push getting them to respond and fix our floors?

Thank you for your understanding

Heidi Geving

720.244.6618

heidi.[protected]@jm.com

I placed an in-store order for a toilet that wasn't available at the store along with two items needed for the toilet installation. That was on 12/21/2022 - Order WB34046797. The items were due to arrive at the store for pickup between 12/30/2022 and 1/4/2023. I chatted via online on 1/3/2023 and I kept a copy of the chat session. That person told me that it was due to arrive by end of day on 1/4/2023 and that i would receive an email. I never received an email and this morning, 1/6/2023, I called customer service and the person told me that the order was cancelled on the afternoon the same day it was purchased. I told him that I NEVER cancelled the order and I wanted to know who at Home Depot would do such a thing - I also never even received an email that the order was cancelled and the person I chatted with on 1/3 never said the order was cancelled so SOMEONE IS LYING. Meantime I have no toilet for my bathroom. What an absolutely HORRIBLE experience. No one on customer service phone line would help me. They said the order was cancelled and that was that. I want this toilet and for the inconvenience, it should be delivered to my home.

I have even tried contacting someone at the corporate office and every person I spoke with would not provide me with a correct phone number. I got the run around for almost 2 hours constantly being reverted back to Customer Care.

In purchasing my LG Washer/Dryer Combo in DEC20 at the Falls Church HD your salesperson convinced/pressured me to pay extra for your 5-year warranty plan. I paid an extra $195 per each appliance I purchased that day. I also financed it on your credit card.

However, now we learn that the warranty process can take up to 21 days to have it resolved and may not be resolved at all.

As a pro account customer it surprises me that your customer would receive such poor service on your warranty.

I understand that All State is now your insurer and not Asurion and so I believe that's why we are getting such poor service. HOWEVER, as we purchased this through you, I would suggest two ways you can make it right:

1. Please stand behind your products and sales people and step in to speed up this process and offer our money back on this useless warranty — especially since the warranty from LG cost less and is a faster recovery period.

2. Please consider letting us get our own qualified professional appliance repair person to fix it and then reimburse us the price.

I recently purchased a Husky tool box for my Dad for Christmas and I had it delivered to his house. This tool box was first delivered Monday December 26th but we sent it back because one of the wheels was defected. I had another one sent from a different store (I placed the order at the same store I originally purchased the tool box). This tool box was delivered Saturday December 31st. Upon taking the tool box up the porch stairs, it fell over and almost crushed my Dad. One of the wheels was not attached to the box as it was missing a C-Clip and some bolts. We continued to take it up the porch stairs and into his home anyway.

We want to keep the box we just need the parts and Home Depot refuses to help. They gave me a number to call Husky since this is the brand of the tool box. I called the number today, January 4th but I was sent to a Home Depot representative who said she would try her best to get the parts for me.

My issues are:
-I had this box delivered twice for a wheel issue
-both times the wheel was not assembled to the box
-The box almost caused an injury, where the company would have been at fault due to not having the box properly and fully assembled (twice)
-I have reached out to Home Depot in person and all they could provide was a number to call.
-I reached out to a provided number today but was not reassured about receiving my missing parts.

I am receiving no help with a tool box I would really like to keep, where I believe the store and the brand are at fault for improper assembly.

I ordered a ladder on 12/26/2022, order WP55695540.
The next day I received a order shipped email with a tracking link.
After a week of clicking the link and just getting a blank screen I decided to call Home Depot customer service on 01/02/2023 to cancel the order.
She informed me that the 45 minute cancel option was passed.
I asked her to look into when I will actually receive the item. Three weeks is ridiculous for delivery.
She put me on hold and returned telling me it had not left the warehouse yet. I again requested it be cancelled since it was not on a truck.
She told me it was too late in the day to contact the warehouse and she would so tomorrow, and opened a "Case".
Case Number: [protected]
Created on: 1/2/2023 5:15 PM
Order Number: WP55695540
Order Date: 12/25/2022
It is now 2 days later and no response.
A couple things. It appears Home Depot changes the order to "Shipped" when it has not actually left the warehouse most likely so they can bill your credit card.
If as we learned during the support call that the item was still sitting in the warehouse, I see no reason it cannot be cancelled. Seems almost like a scam to me. It is still showing a delivery date of 01/18/2023 which proves it is not on a truck yet.
I suggest you all stay clear of Home Depot.com for orders. This is a very poor business model.
There are better options out there. Home Depot's biggest competitor was able to get me the ladder I desperately needed in two days.
Now I am stuck trying to figure out how to return this large item (when and if I actually receive it) to my closest Home Depot.

My mother in law bought me a tool box that i returned last night to the Ocean City Md. Store and everything went fine with the return but when i returned home she stated that the card was all used up for her Christmas shopping and she through it away.

The store credited the Visa gift card that she tossed.

I have both the receipts, orginial perchase and the returned receipt.

Please help theres 95 dollars floating somewhere.

[protected]@gmail.com

[protected]

I recently bought a dryer. The delivers put on the Sleekly type duct work. They told me I would have to order an adapter to hook on to the dryer. The adapter was sold at their store in Ferguson, Missouri. Looking at the that type of duct work it uses is not even recommended and could cause a possible fire if lint gets stuck per one of their You Tube video. The stuff tears very easy and when trying to put on the adapter on then which is an old 3"wide duct the end they put on slipped off when myself trying to put on the I bought adapter on the opposite end which keeps slipping on me which I put from the not crinkly end in to the sleekly type duct as they had done on the other end going to the vent. You could see the circular band was put on the duct that goes outside and the duct was ripped. The previous dryer used an adapter to go from 3" to 4"duct and used the old 3" metal duct to go from outside to the adapter. Their delivery was great, They also removed the old dryer which I paid for and that was fine. Also I had the doors off my French doors going from my living room into the kitchen. My order number was H3013 323739 for a Hotpoint dryer. Foolishly I gave installers a good review before I realized what was all involved.

Their customer care email listed, [protected]@homedepot.com just bounces back and says they do not monitor it anymore. If you call their customer care phone number, [protected] just gives me the run around with a pre-recorded voice and does not give me the option to talk to someone.

Home Depot installed the wrong sliding door on my patio and they installed it so sloppily that whatever adhesive sealant they used has dirt on it and is all over the white finished frame. Absolutely no pride for their work! I complaint about this but nothing was done. So NO do not use their Door and Windows installation Services. They are lousy and difficult to get answers from.

Dec 7th I ordered a vanity on line then was told order is confirmed and day & ross will be the carrier. Dec 23rd it arrived at the day & ross facility, no phone call as to a delivery date. Dec 27th I phoned day & ross, they said it was delivered and the oh ah no you were not home. Well iv'e always been home waiting for a phone call or perhaps my delivery! Then I was told roseneau trucking had it for delivery, why? Again no phone call about anything, I called day & ross back and asked where is my vanity? Well roseneau gave it back to day & ross but again no phone call. So when I called back and said get my order delivered, they had to find it in ther warehouse and get it to me the next day, dec 30th, nophone, dump and run, no signature no sorry for the mix-up. Nothing! I highly suggest you have another trucking company take care of your customer delivery orders as day & ross don't care about us!

En la Primera Semana de Abril De El 2022 vicite a The Home Depot para lpedirle, estimados para cambiar Piso de Losa, Plomeria y Gavinetes de Cocina.

En el Departamento de Cocina me tomaron tada la informaccion de los trabajos por realizar, para enviarme las Companias que me darian los Estimados los cuales se suponen ivan hacer gratuitos. fue Alguien el Dia 8 de Abril de Plomeria y no quiso darme el estimado porque era un Reclamo de Seguro.

El Dia 9 de Abril fue Alguien para el Piso y cuando le dige que eras un Reclamo de Seguro. no me hicieron el Estimada

al Final Vino el de los Gabinetes de Coccina y inicio el Proceso para el Estimado pero me dijo que tenias que Aplicar para una targeta de Credito de Home Depo, yo no Queria pero me Convencio Hacerlo y el mismo me lleno la Aplicaccion dijo Que llamaria al banco para la Aplicaccion y a Mi que contestaras todo que si a la persona que me Hablara. Me Aprobaron $16,000.00 yo nunca recivi el estimado que qedo el Senor de Eniarme y a los 2 Mese me Llego u bill de $15586.00 sin Comprar nada ni Recibir Nada Solo por pedir un Estimado

Online order place way back on Nov 20 and as it was to be delivered to a commercial address, I paid extra to have it delivered on friday nov 25 between 10am and 2pm.

As an fyi the commercial address is a warehouse type building with 8-10 different businesses at the same address.

My order of 3 items was split, with 2 items delivered on friday at 8.42pm and it was placed outside a business called South 40 Brewing, which is not the delivery address I provided, nor was it delivered at the time frame I paid for.

Other item delivered on saturday nov 26 at 6.50am, wrong day and time, and from th picture I am not sure exactly where it was dropped off. It was signed for but not by anyone from Seabridge.

In any event neither drop offs were at Seabridge International, which is the address I provided, and neither in the time window I paid for. Items were probably stolen due to being left outside after business hours.

Seabridge is a freight forwarder and there items were to be consolidated with other orders from other suppliers (all of which I received without issue). Once consolidated they were to be loaded on a ship and delivered to Bermuda.

This process takes time, so hence the apparent delay in my follow up, plus tracking notices I received said the item delivered. It wa sonly when the shipment arrived in Bermuda did I realize that no HD items where there.

I have called your customer support several times with no joy.

What garbage this is. To contact [protected]@homedep.com I sent the below and got an email back saying this box is unmonitored. Now I'm really perturbed. I'll post it on FB.

[protected]@homedepot.com
Re: Bad service on getting my new refrigerator.
Your estimated delivery date is
Saturday, Dec. 31
Order number H1117-117698
Order date Nov. 29th
My response to the delivery:
12-28-22
Okay on delivery. I'll be waiting for you.
Greg Topliff
Customer Service,

I responded to an email sent to me referencing it above. When I didn’t hear back I went back to the email responding with the below. What I got back was an email to call your store. Being already pissed off, the recording refused to let me speak to a person. I called again after fighting with more recordings and spoke to a guy named Francisco who transferred me to Eva who told me they wanted people to call up to find out about deliveries contradicting what the email said about letting me know the day before my delivery and the time. Lastly, Eva asked that I stay on the phone for a survey so, I did. I waited a minute or two only to be told by a recording that they couldn’t connect me and gave me a busy signal. This just added insult to injury.

Greg.

I posted the below in the email I got about saying OK and was forced to call when the response was not to respond to this email. Why that was is beyond me.

12-30-22

Home Depot Rep,

I've been waiting all day for your email and time window to let me know you are coming tomorrow per the above email telling me I have a delivery coming. I have yet to be given either. This is not acceptable to say the least. My delivery date was originally scheduled for the 12th of December now I'm being made to wonder if you people are worth dealing with. I have spent many thousands of dollars using your store renovating 3 different houses over the years. Don't make me regret giving you my business.

Greg Topliff

I am located in New Hampshire State. We have energy efficiency rebates run by NHSaves.com Home Depot has ProTerra 80 Gal. 10-Year Hybrid High Efficiency Smart Tank Electric Water Heater on sale for $2,272.91 from the "MRSP" of $2,841 (internet# [protected] / Model# XE80T10HS45U0. In this product page they have a link stating "Get up to $900 in rebates for 'my zip code' ". I click through and i am very familiar with this program. This link sends has a home depot pop up with a link to "Get instant Rebate" which takes me to "https://e-rebates.org/nhsaves_hpwh" which as me to enter my last name, home address to where the water heater will be installed and my phone number. It will check my eligibility and then ask which of the two big box stores i will purchase the water heater. I click onto Home depot and i will have a PDF generated from my energy company and with a rebate code number with bar code. It shows the Home Depot Logo with the words below the logo " In-Store Purchase".

So I go to my local Home Depot and they say. This item is only available online only. So I have a product I want to purchase. But the rebate works only in store but the rebate product only can be ordered online. Is it me or is this a bait and switch?

I have screenshots and files to prove all of this. One of the images I block the rebate number but it does show the date and time I applied for the rebate and the expiration. I also contact NH Saves to insure the program is still funded and it is.

Home Depot is misleading me and all the customer who are looking to improve their homes with energy efficiency products. These programs are designed to encourage people to do a small part in our lives in improve the quality of life for the future generations and its taking advantage of these programs where it makes average people just give up in the process.

My name is Charlene Weaver I purchased a new refrigerator on November 8 from the Upper Marlboro store. I don't have my order number because I have misplaced my papers. We set up to have it delivered on November 15. Got home and the email said November 16. Not a big deal. They came to install my refrigerator but was told that they cannot unhook my old line and install it. They called to have the new line put in. Never heard a word from them and then in the next day or two my well went bad so I had to put everything on hold. On November 23 they came and installed it and called your people to have it hooked up. They told me to give them 48 to 72 hours to hear from them. I never heard from them. On November 30 I called the 800 number and was told that they didn't have my name. So that gentleman put my name on the list. On Dec 6 I called and talked to David. I got the same song and dance and said they did not have my name on the list. So he put it on there. He told me if I did not hear from them by Friday to give him a call. Guess what? Once again I did not hear from anyone and I called the store in Upper Marlboro to talk to David. Lo and behold, David was off that day. Are you serious? I wrote a letter to Corporate Headquarters in Atlanta, GA, and told them that I wanted something done before the end of the year. I have not heard a word from anyone there. What do I have to do to get my ice maker hooked up. It has been 7 weeks since I placed my order and this is getting to be so frustrating. Actually it is worse than frustrating. I have a shutoff valve in my ceiling and I just need my new line hooked up. Is that too much to as? It seems like not one person gives a rats [censored] as to helping me getting it done.

So far the customer service at Home Depot rates about a -50 in my book.

Was at Home Depot this AM (12/29/22) in Miami (Flagler and Palmetto)

My 83 yo mother wanted to have keys made for her house.

She asked an associate (female) who pretended to look around for another associate to help. Nothing happened. Then I went looking for some help-found the original female associate, along with another female and a male all passing gum around. Asked them to help with the key machine. The 2 females ignored me - the male kept telling me about the automated machine.

I asked him if he could please run the machine and he kept referring me back to the automated machine (which had a line).

I showed my disappointment and walked away to find a manager, he noticed and followed me and then went to the machine to make my mothers keys. It took him less then 10 minutes.

We use Home Depot a lot.

I remember a time when the associates would “ask if you needed assistance” now? Not so much!

I understand it’s difficult to find good employees. And it’s very easy to blame “covid” but this has been going for sometime prior to it.

What I don’t understand is all the automation. Automated check outs, automated key machines?

There are still people left who want/need, for various reasons, a person to help. Not a computer.

Please consider training your employees to be kind and helpful again. Don’t forget that you need us to buy from you, just as much as we need you to provide quality products for us.

Right now, Lowes is surpassing Home Depot in employee helpfulness.

Happy new year!

Donna