My name: Erick Zappey
Address: 1955 N. 1910 W.
St, George, UT 84770
email: [protected]@gmail.com
phone: 435/680-2883
On 04/18/2019, I was advised that an item I had ordered was in and ready for pickup. (Order # WA60344793). This was a large, heavy, and costly piece of furniture. at the order desk there appeared to be some confusion and the item could not be located. One of the service desk people went to look for it, somewherre in the back. After 15 minutes she still had not returned. I went looking for her and found her coming back up front. I asked if there was a problem, and she advised she found it in the back and that it consisted of 5 large heavy boxes and that they were loading in on a cart now and would meet me at the "Pro", door parking. So I went there ans waited, and waited, and waited.
I had initiated my contact at 5:20 p.m. I was supposed to be at an awards banquet for my grandson at 6:15. I had been waiting now for 45 minutes. I returned to the service desk and as telling asking another clerk what the problem was? The initial clerk overheard and stepped over, telling this clerk that she knew all about this and that my packages were waiting for me at the pro door, I told her that No, I was waiting at the Pro door and nothing had been produced.
GThe new clerk called back and assured me for a second time that the item were on the cart and heading to the Pro door as we spoke. I returned to the Pro door and waited, and waited, still nothing.
A clerk at the checkout in that location asked if she could help, I explained the situation and that I was running short of time. She said let me see what I can find out. She then went spoke briefly to another clerk then just started helping other customers. Completly ignoring me.
I twas now 6:11 p.m. Still no sign of my purchase. I returned again to customer service, re-contacty clerk # 2, who called and assured me the items were now enroute to the door. (They weren't and had not even left the back room). I had been waiting for 51 minutes since my initial contact with customer service. I advised that I had to leave but would return in an hour.
I was way late for my grandson's ceremony.
Upon my return, low and behold, here was a pallet with my items strapped to it. I contacted one clerk at the Pro desk asking for assistance in getting this to my truck, (time: 7:10 p.m.). Was told she would find me some help. Waited 10 minutes, observed numerous employees walking back and forth, stopped one and requested help again, he said he would find someone that could operate a fork life. Waited 10 more minutes and asked a third time for assistance, was assured she would find someone to help. At 7:43, I procured a flat cart, cut the straps, and began lifting and moving each of 7 packages individually onto the flat hand cart. Numerous employees watched, NONE OFFERED TO HELP!
I am a senior, recovering from having a kidney removed, and I was so fed up with the lack of consideration and respect from this store that I felt risk of injury was preferable to the treatment I was receiving.
So I pushed this over loaded hand cart to the loading area, one by one loaded all the boxes myself, (employees walking by every where), and left.
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