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Home Depot complaints 2384

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3:53 pm EST
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Its now 19 Nov 2021. Months ago, I contacted Home Depot about having hardwood flooring installed in my house. They said they'd need to measure first and then we could discuss price and installation. THEN, over the next 10 weeks, they fiddled around, measuring once, and thinking about it for weeks. Finally they answered my question, which was WHAT was the...

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6:58 am EST

Home Depot Non service animals in store

Hello, I'm writing about the Egg Harbor Township NJ store. The last time I was there, I saw two customers with non service dogs shopping. This is a safety and sanitation hazard. Once I finish what is left on this Gift Card I will gladly go to Lowe's because at least that store doesn't seem to have over entitled narcissistic pet owners. What would happen if I brought my birds in to go shop, will I get thrown out? What happens if a dog bites a child? This is a huge liability suit waiting to happen.

Desired outcome: Change

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1:29 pm EST
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Purchased a dishwasher for installation with a 1/2 inch raised floor. Salesman said to get the old one out half way and they would install the new one. When they arrived to install they saw the raised floor and basically said no and left. I told them what the salesman said and they said they had rules and could not break them. So now I don't have a...

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11:33 am EST

Home Depot Job Material Delivery

Home Depot Delivery has become a joke.. Missing 3 all day delivery windows.. When they arrive they drop a shower at the job site that has very obvious damage. They've now missed 2 delivery windows to replace the shower..

So I've had to pay a crew to sit for 6 days... Now the $600 dollar shower really costs $6600 dollars.. So we only lost $6000 to bring Home Depot on the project.. The whole point of being is business is to turn a profit... I notice Home Depot has no problem turning a profit because they do it on the backs of their customers.. Those awesome revenue numbers they report to Wall Street~? $6000 of it was stolen from me... And this isn't the first time..

They know they have problems they won't even let managers address because they know it cost money.. It's just way easier to steal the money from their customers..

The store managers attitude~? To bad so sad I have no control we'll try to be there in a all day window on Saturday... So now I have to pay this crew overtime because after hosing me 5 times.. It's the only time they have available.. This would be a joke if it wasn't a nightmare..

David Gardner
Amite La..

Desired outcome: Some one to address the problem and at least offer something~? Here is a free tape measure for screwing you out of $6000

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9:28 pm EST

Home Depot MASK MANDATE - Why are we wearing masks? Are you a company bent on controling your employees?

As of November 12th, I live in Kansas City where the mandate has just been lifted for everyone. It was such a sense of relief when I heard the news, however I now feel that nothing has changed for my coworkers and I once I found out that corporate chose to not lift it and give us a choice. Shame on you Home Depot for caving into backwards thinking like wokeness, BLM, and CRT! And choosing fear over freedom. What you should know is that we, the USA, started out as a Christian nation and we will continue as one! God Bless the United States of America! The resolution that I would like see, is that our stores in Missouri have the choice to keep the rule or not keep it, because we don't live in woke Atlanta. This would be greatly appreciated!

Desired outcome: The resolution that I would like see, is that our stores in Missouri have the choice to keep the rule or not keep it.

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1:33 pm EST

Home Depot Recommended painter handyman

I was connected with a handyman/painter in August via the Westbank BC Home Depot store, SASKO KIROV, and initially he seemed good, I checked him out on Home Depot site for ratings and whatnot, however the job he did painting 572 sq. ft. for $3000, was poor, and as time passed I saw more defects than I was expecting or willing to accept, and frankly he has done nothing to remedy them, he ignores all my calls, emails, and texts, multiple attempts. He gave me an estimate of costs to do more work, such as floors, tiling, redoing a bathroom etc, and I responded stating I was going to be gone from December to April so could we resume the project then on my return and to let me know his thoughts. Again several attempts to contact him, even if he was inclined to say no, or he didn't want the job, and all via emails, texts, and calls, and he ignores me totally! Not even a respectful response that he can't do it, nothing! I gave this guy many pieces of good furniture, a load of good lighting, 3 stainless steel appliances in great condition, a washer/dryer set, and he also lost my FOB to the entrance which cost me $75 to replace, and he offered nothing to cover that cost, and now this is how he treats a customer? I tried to add my rating for him on the Home Depot site under his name, where I initially checked him out, as there are only two rating/comments there, and of course they're 5 star but also two years old, and could not add mine. Why? No one else should have to deal with this rude disrespectful and ungrateful man and I feel I should be able to add my rating as well which would be about a 2 * at best. So how do I rate him same as others have done on the Home Depot site, and at this link I'll attach? https://www.homedepot.ca/home-services/local-pro/profile/handyperson-paint/sasko-kirov---/12508784280 There is NO provision for me to rate him or comment. WHY? See all attachments and photos of his ratings! As well as the photos of his shoddy work! Thank you.

Desired outcome: The ability to rate him and comment online on the Home Depot site where I found his previous two year old ratings!

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1:14 pm EST
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Home Depot Duct cleaning

October 16 2021
contract number 30978
The duct cleaning was not performed as advertised in The Home Depot Professional Services paper.
No camera inspection on the main duct line as advertised.
No free filter as advertised.
I made a complaint at [protected]. I was promised to be contacted by the manager and have received no contact.

Desired outcome: Very dissatisfied with the cleaning service performed on my duct.

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12:47 pm EDT
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Home Depot No show delivery no call

We purchased an LG Washer and Dryer on 10/29.. We were set up for delivery on 11/4.. We got an email with our time frame window the night before.. 2:30-6:30 pm... They never showed up... We called the Home Depot location and they basically couldn't help us and gave us the phone number for the delivery company... we were told at 7:47pm "good news! they are just running late and will be there any minute" 8pm comes - nothing — call back.. CLOSED! Waited until Friday morning, called the delivery place 8am sharp... no one knew what was going on — promised a call within 45 mins from mgr.. NO CALL - call back.. told us rescheduled for next week.. 8 days later!... still no one called us with explanation,., call back saying we need it delivered that day... 3 kids no washer dryer been waiting weeks... we call AGAIN... RUDE lady says "you werent the ONLY ONES who didnt get their delivery, have a good day" AND HUNG UP! UNACCEPTABLE! WE canceled ORDER AND WILL NEVER SHOP HERE AGAIN.

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1:33 am EDT

Home Depot Store Handicap Electric Carts

In the new Pasadena, CA store: I am disappointed that Home Depot does not provide adequate electric carts for its customers. I am handicapped and need an electric cart in order to shop at your store. I had to wait for half an hour while a worker had to search the whole building and parking lot several times. It is my understanding that they have only 3 which is totally inadequate for a store that size. If you cannot provide more carts then I will have to take my business elsewhere. Thank you for your attention to this matter.

Desired outcome: Add three electric carts to this store.

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2:09 pm EDT

Home Depot Samsung washer

Asurion has failed their obligations of Home Depot Protection Plan. Bought in Oct 2019. Washer computer board and inverter board failed after 2 years! Because of their inaction, I'm without a washer for a month. I'm backed in to a corner with no other option than to purchase new machine myself. First service provider closed claim because cost of repair plus labor is more than machine is worth. Next 3 refused to take job. Asurion won't give me machine buyout without 3 opinions that machine is lemon. This is not stated in contract. And requires I take time out of my day 3 times to meet their service providers. Time is money. Have now waited 4 weeks since original claim and have clocked at least 10 hours on phone explaining that better to cut losses and replace machine than to continue throwing good money after bad. In terms of my billable hours, I have now spent more than twice the cost of washer while trying to get resolution.

Desired outcome: Refund for value of my Samsung machine when new, plus cost of protection plan

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10:48 pm EST
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Home Depot Anderson storm door 3000 series

Purchased Anderson storm door 3000 series October 2020. retractable top window. Waiting on third part to replace center mullion it expands in the heat between the main door and storm door leaving glass edge exposed. Not a good design.

Desired outcome: A new door. Different kind

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2:47 pm EDT
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2455 Paces Ferry Rd SE, #B #3 Atlanta, New Jersey United States - [protected] Order #H6339-174270. First the delivery of my washer and dryer was scheduled for 10/02/21, then 10/14/21and TODAY I've been waiting since 9:00. I have been with of one of your associates (mercy, on 11/01/2021 @ 2:00 pm) for close to half an hour. she cut me off three time without...

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12:24 am EDT
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Home Depot customer service

I am a long standing customer with Home Depot Store and recently my credit limit was decreased from $3000 to 500 dollars because I paid several payments late. Really poor way to treat a customer with approximately over a 80% decrease in credit limit Loss of work and I still ended up paying them the amounts needed in second payment do. Horrible way to kick someone when there down and no understanding of whats taking place in our economy like some other companies.Called customer service and they were useless.Might not consider being a customer of this business if I were you

Desired outcome: credit reinstated

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6:08 pm EDT

Home Depot Appliances delivery +shady dealings

I Ordered an appliance that according to the ad was 1 day delivery for $35, First the appliance didn`t come that day, I called to find out what the problem was, they gave me an inane response "it was put in the wrong truck", OK I said, what`s the next delivery was to be made? NOV 2 they said, and we won`t charge you for the delivery, I was in need of the appliance sooner so I tried to cancel the order, they explained to me: the portion of your payment that was for the delivery ($35)will be credited to your account the rest will be in cash at the store(red flag came up)I said it was unacceptable, they became very nervous and tried to explain that that was the only way to get it, I find that situation very disturbing, smells bad, you do what you must perhaps...

Desired outcome: Acknowledge

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3:51 pm EDT

Home Depot Delivery of glass shower doors

The delivery guys first brought the wrong package to our porch, then dropped it on the steps of my porch and broke a step off and put a large gouge in the top deck.

When my wife told them it was the wrong package (an electric fireplace) they put it on the lift of the truck and pushed it over and it drop like a rock. Then they complained and were very rude.

Needless to say I would not order or have anything delivers delivered again.

This behavior is not part of my life but you better screen the delivery service a little better. I would not want to be the guy who ordered that fireplace.

We did not know at the time the step was broken and my wife FELL down them later when getting the mail.

I attached the video of the delivery guys dropping the fireplace on my steps.

Desired outcome: Reprimand delivery people and improve you service

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12:12 pm EDT
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Over the last 2 years I have been remodeling my home. In only 2021 alone I've spent over $25, 000. Due to covid, home materials have been trickling in sporadically (understandably). However, I did purchase I farmhouse apron sink 7 months ago and only recently received last week my $6, 000 dollar cabinets (after 2 months of manufacturer problems - Hampton...

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3:44 pm EDT

Home Depot Damaged appliance

On Sept 29, 2021 I had an LG dryer delivered to my house. After installing the unit and turning it on, there was a loud banging when the drum rotated. I contacted Home Depot customer service to try and get an exchange but was referred to LG customer service. After explaining my situation, I was told it was a HD issue and transferred back to HD. Spoke with a different person who then transferred me back to LG. Due to a health issue, I was not able to leave the house for a few days. I then went to a local HD and got a number for the MDO department who would handle the situation. The contacted LG and arranged for a repair tech to come out and check the unit. But due to the health concern, the appointment was pushed back 2 weeks. The tech then diagnosed the problem as a unit damaged in transit. Apparently a clamp lift is used to lift and move the units when loading trucks and the are had pushed in the side so the drum was banging against the side of the unit. Today I spent 2.5 hours be passed back and forth by various customer service personnel with no resolution. I have given up on customer service and probably on HD for any purchases as there is a competitor across the street I will start going to.

Desired outcome: Exchange for an undamaged unit

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6:25 pm EDT
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Home Depot Unauthorized credit card charges

Order number [protected] I ordered and cancel order and got on my home depot card $29.57 It was different in price for delivery which they never do.
I spend about two hours some on phone and I had to drive to store to fix problem which I did not make.
I need to be payed for my two hours and for driving to store and back.
Inconvenience I did not count here. It is $120 for all.
Thank you
Velimir

Desired outcome: I need to be payed for my two hours and for driving to store and back. Inconvenience I did not count here. It is $120 for all.

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Louhav
, US
Oct 27, 2021 6:12 pm EDT

I went thru something similar, I suspect foul play

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12:25 pm EDT
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Home Depot Interest free promotions

Hi There

I have three HD credit cards all ending with [protected]

I have made ongoing purchases on these for the past five years using the interest free options.

Last night i purchased a generator with help from a lady at HD which assured me that the 18 month interest free would be added on by the credit card company.

This morning i called HD credit services to make sure i was getting the offer but was told that i could only get six months.

I have always supported HD over Lowes and have never yet had had someone tell adamantly that they would not give me the deals i was used to getting.

Not happy, i love HD, its my toys for boys store and this did not go down well for me.

Can we please fix this and give me the extended interest free deal on card ending with 6649.

Thanks
Appreciate your help
Terrence Kenny
[protected]@gmail.com

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1:47 pm EDT

Home Depot Customer Service

I learned a trick once you get past the automatic directory services when you call any Home Depot store. The problem has been - as you are directed to "Someone who can help you" - nobody ever answers the phone. It rings, rings, rings and goes through the automated system again and I never got out of this never-ending circle. I have learned a trick that has yielded me 100% results - so far. When you are asked "How may we direct your call" - "Just say Manager"! The phone rings once or twice and you are actually speaking with a human being! Go Figure!

Desired outcome: Answer the damn phone

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About Home Depot

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States and beyond. With over 2,200 stores in North America, Home Depot has become a household name for homeowners, contractors, and DIY enthusiasts alike.

The company was founded in 1978 and has since grown to become the largest home improvement retailer in the world. Home Depot's success can be attributed to its commitment to providing high-quality products, exceptional customer service, and competitive prices.

Home Depot's product offerings include everything from building materials and tools to appliances and home decor. The company also offers a variety of services, including installation, repair, and home improvement consultations. Home Depot's knowledgeable staff is always available to help customers find the products and services they need to complete their projects.

In addition to its brick-and-mortar stores, Home Depot also operates a robust online store at homedepot.com. The website offers customers the convenience of shopping from home and features a wide selection of products, including exclusive online-only items. Customers can also take advantage of free in-store pickup or home delivery for their online purchases.

Home Depot is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set goals to reduce its greenhouse gas emissions, increase its use of renewable energy, and promote sustainable forestry practices.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. With its extensive product offerings, knowledgeable staff, and commitment to customer satisfaction, it's no wonder that Home Depot has become the go-to destination for homeowners and contractors alike.

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.
How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

Overview of Home Depot complaint handling

Home Depot reviews first appeared on Complaints Board on Jul 14, 2006. The latest review 6 month door installation was posted on Apr 19, 2024. The latest complaint Went to Home Depot to buy 4x8 MDF… was resolved on Oct 10, 2023. Home Depot has an average consumer rating of 1 stars from 11300 reviews. Home Depot has resolved 231 complaints.
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  1. Home Depot contacts

  2. Home Depot phone numbers
    +1 (800) 628-0525
    +1 (800) 628-0525
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    Canada
    +1 (800) 759-2070
    +1 (800) 759-2070
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    Pro Xtra Customer Service, Canada
    +1 (800) 747-3787
    +1 (800) 747-3787
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    Credit Card Accounts, Canada
    +1 (800) 004-6633
    +1 (800) 004-6633
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    Mexico
    +1 (800) 466-3337
    +1 (800) 466-3337
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    USA, Sales
    +1 (800) 430-3376
    +1 (800) 430-3376
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    USA, Customer Service
    +1 (877) 946-9843
    +1 (877) 946-9843
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    USA, Major Appliances
    +1 (866) 875-5488
    +1 (866) 875-5488
    Click up if you have successfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (866) 875-5488 phone number Click up if you have UNsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number
    USA, Consumer Account
    +1 (208) 337-8249
    +1 (208) 337-8249
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    Tournament Coordinator
    +1 (907) 232-6285
    +1 (907) 232-6285
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    38698
    38698
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    Text Support
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  3. Home Depot emails
  4. Home Depot address
    2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
  5. Home Depot social media
Home Depot Category
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