Home Depot

Nov.11, 2021-I went to Home Depot at 825 East Dundee Rd. Palatine, IL 60074 to order carpet.
Nov. 15, 2021- floor measurement was done
Nov.17, 2021- I paid in full the carpet to be installed ORDER ID : H1927-202221
Nov. 18, 2021- Superior contractor called and left a message
Nov. 18, 2021- I returned the call( recording - voice mail)and said Dec.6, 2021-
to install. I made it clear to return my call to confirm.
Nov.20, 2021-I called again [protected]- Superior contractor given by Home
Depot customer service. Voicemail. I left a message to return
call and confirm Dec. 6, 2021 installation
Nov. 29, 2021- I went in person to Home Depot ( same address) as above.
I was told to call and follow up.
Dec. 3, 2021- I called Home Depot (Florence) and told me she would leave a
note to customer service to call in the AM.
Dec. 4, I went in person at Home Depot. The man (Tom) says sometimes, they just come. Just wait for their (Superior ) call in the morning on Monday- Dec. 6, 2021
Dec. 6, 2021- 8:30AM- no call from Superior. I called and was able to talk to a live person.I was told Dec.28, 2021 is the soonest they can install.

I called Home Depot to send me an email about what Superior said (installation date). They did send me one.

Please understand my situation. I am dealing with another family to move into the condo before Christmas (Dec. 15, 2021) .
Why they cannot communicate in a timely manner?
Please be considerate enough to all parties affected by irresponsible and inconsiderate acts. Calling /email to communicate will not consume too much time. The domino effect of this situation is very disappointing and stressful.
Is Superior the only carpet installer Home Depot is dealing with?
Please understand my situation.

Thank you for your immediate action.
Edie Aquino ([protected]@ymail.com

I have been TRYING to get service under my protection plan for nearly a month. Every time I send the info they want, they say they never got it, or it was "invalid". Every time I try calling, I get a person who does not speak English well, and/or the phone connection is poor to non existent.

I am done trying to get my product fixed under this plan. I have resorted to filing a complaint with the BBB, and you. At this point, I am more than fed up with a contract I paid for, that Asurion is trying to back out of. I requested a tech be sent to the house to fix my electric fireplace, because it is rather large, and I cannot ship it to them.

I purchased a new refrigerator from Home Depot, it ran for 1 day and quit working, a repair guy came out and looked at it after waiting a week and said it should be replaced. So I called again and they said they would contact me to replace it waiting another week and no one called, I called again and was told the repair company got the part and was going to repair it, the same company that said it should be replaced, now I'm waiting another week. It was an 2300 dollar refrigerator and has never had anything in it. Setting in my kitchen for over 3 weeks. Home Depot and Whirlpool have done nothing.

I ordered a door in July 2021 it has not been installed yet

Order Number
H6320-230545 Order Date
Jul. 31, 2021

Your Order Questions about your order? Call the store at [protected]

Customer Service Agreement

Pickup in Store Items
We'll send you a pickup notification when your items are ready in the store. Most items will be available within two hours; however items requiring assembly may take longer. Please wait until you receive a ready for pickup notification before coming to the store.
Pickup Store Pickup Date
E Palm Beach Lakes #6320
1550 Palm Bch Lakes Blvd
West Palm Beach, FL 33401
[protected]
September 17, 2021

Item Unit Price Qty Item Total
SCHLAGE FLA HALL/CLOSET BB
Store SKU # 318631 $23.97 1 $23.97
SCHLAGE FLA BED/BATH BB
Store SKU # 318967 $24.97 1 $24.97
S/O FR TEXTURE PREHUNG 14D
Store SKU # 348451 $634.00 1 $634.00

Installations
You will receive a phone call from the installer confirming the date and time of your appointment.
Installation Address
2810 Antietam Ln
West Palm Beach, FL 33409
US [protected]

Install Description Unit Price Qty Item Total
INT DOORS
Store SKU # [protected] $308.01 1 $308.01

See Order Details

Why would anyone special order goods when Home Depot holds them for two weeks at an RDC (Rapid Deployment Center?). I'm a Pro customer. We will never order another thing from Home Depot. We don't get paid until we finish the job. And adding extra two weeks for goods is just plain stupid. We learned!

l went to a local Home Depot and needed some wood cut. l was told by the associate to cut my own wood as he slowly moved around not caring. After cutting the wood with no assistance l went to cash out and there was a lady that barely spoke English cashing me out and we were not understanding each so she got another associate to help. He was extremely rude and l made sure to let him know that and that l was filing a complaint. If l had assistance cutting the wood and answering my questions this could have been avoided. Not only was this embarrassing to begin with he had to add in his 2 cents and be rude. l figured l would contact Home Depot gift before making a complaint above the company. l don't like getting cuts and slivers on my hands and fingers and then getting attitude from associates. Not a good look for your company.

This is the worst card I have ever had, I bought a stove and fridge for the amount of 4000.00 4 years later I still owe 3725300 what the hell, 85.00 intrest each month. I guess I will just not pay them they got their money on interest. I am 65 and not much time left for me. I called to see if they would lower the 27.99% interest rate...Nope. It was a dumb move on my part but I needed appliances they really suck you in!

I purchased a Refrigerator (order #H0725-174606) at your Hickory hill Memphis tn. location on 10/30/2021 with a delivery date of 11/18/2021. I received a call from Home depot delivery service that the refrigerator would be delivered between 1:30PM and 5:30 PM and I would receive a call 30 Min. prior to delivery. We cleaned out our old refrigerator and put everything in ice chest and waited for the delivery call.{ NO CALL AND NO SHOW} I called your customer service number the following day, they said they would contact the delivery driver. They called me back and told me my delivery date had been change to 12/1/2021. No one notified me of this change I spent my whole day waiting for a delivery that never showed up. I ask why no one had notified me of this change Customer service at the Hickory Hill Store in Memphis, TN, told me it was a automated system and they could not do anything. I told her that Home depot's NO SHOW NO CALL DELIVERY SERVICE would not get any more of my business.

Hello, I'm writing about the Egg Harbor Township NJ store. The last time I was there, I saw two customers with non service dogs shopping. This is a safety and sanitation hazard. Once I finish what is left on this Gift Card I will gladly go to Lowe's because at least that store doesn't seem to have over entitled narcissistic pet owners. What would happen if I brought my birds in to go shop, will I get thrown out? What happens if a dog bites a child? This is a huge liability suit waiting to happen.

Home Depot Delivery has become a joke.. Missing 3 all day delivery windows.. When they arrive they drop a shower at the job site that has very obvious damage. They've now missed 2 delivery windows to replace the shower..

So I've had to pay a crew to sit for 6 days... Now the $600 dollar shower really costs $6600 dollars.. So we only lost $6000 to bring Home Depot on the project.. The whole point of being is business is to turn a profit... I notice Home Depot has no problem turning a profit because they do it on the backs of their customers.. Those awesome revenue numbers they report to Wall Street~? $6000 of it was stolen from me... And this isn't the first time..

They know they have problems they won't even let managers address because they know it cost money.. It's just way easier to steal the money from their customers..

The store managers attitude~? To bad so sad I have no control we'll try to be there in a all day window on Saturday... So now I have to pay this crew overtime because after hosing me 5 times.. It's the only time they have available.. This would be a joke if it wasn't a nightmare..

David Gardner
Amite La..

As of November 12th, I live in Kansas City where the mandate has just been lifted for everyone. It was such a sense of relief when I heard the news, however I now feel that nothing has changed for my coworkers and I once I found out that corporate chose to not lift it and give us a choice. Shame on you Home Depot for caving into backwards thinking like wokeness, BLM, and CRT! And choosing fear over freedom. What you should know is that we, the USA, started out as a Christian nation and we will continue as one! God Bless the United States of America! The resolution that I would like see, is that our stores in Missouri have the choice to keep the rule or not keep it, because we don't live in woke Atlanta. This would be greatly appreciated!

I was connected with a handyman/painter in August via the Westbank BC Home Depot store, SASKO KIROV, and initially he seemed good, I checked him out on Home Depot site for ratings and whatnot, however the job he did painting 572 sq. ft. for $3000, was poor, and as time passed I saw more defects than I was expecting or willing to accept, and frankly he has done nothing to remedy them, he ignores all my calls, emails, and texts, multiple attempts. He gave me an estimate of costs to do more work, such as floors, tiling, redoing a bathroom etc, and I responded stating I was going to be gone from December to April so could we resume the project then on my return and to let me know his thoughts. Again several attempts to contact him, even if he was inclined to say no, or he didn't want the job, and all via emails, texts, and calls, and he ignores me totally! Not even a respectful response that he can't do it, nothing! I gave this guy many pieces of good furniture, a load of good lighting, 3 stainless steel appliances in great condition, a washer/dryer set, and he also lost my FOB to the entrance which cost me $75 to replace, and he offered nothing to cover that cost, and now this is how he treats a customer? I tried to add my rating for him on the Home Depot site under his name, where I initially checked him out, as there are only two rating/comments there, and of course they're 5 star but also two years old, and could not add mine. Why? No one else should have to deal with this rude disrespectful and ungrateful man and I feel I should be able to add my rating as well which would be about a 2 * at best. So how do I rate him same as others have done on the Home Depot site, and at this link I'll attach? https://www.homedepot.ca/home-services/local-pro/profile/handyperson-paint/sasko-kirov---/12508784280 There is NO provision for me to rate him or comment. WHY? See all attachments and photos of his ratings! As well as the photos of his shoddy work! Thank you.

October 16 2021
contract number 30978
The duct cleaning was not performed as advertised in The Home Depot Professional Services paper.
No camera inspection on the main duct line as advertised.
No free filter as advertised.
I made a complaint at [protected]. I was promised to be contacted by the manager and have received no contact.

We purchased an LG Washer and Dryer on 10/29.. We were set up for delivery on 11/4.. We got an email with our time frame window the night before.. 2:30-6:30 pm... They never showed up... We called the Home Depot location and they basically couldn't help us and gave us the phone number for the delivery company... we were told at 7:47pm "good news! they are just running late and will be there any minute" 8pm comes - nothing — call back.. CLOSED! Waited until Friday morning, called the delivery place 8am sharp... no one knew what was going on — promised a call within 45 mins from mgr.. NO CALL - call back.. told us rescheduled for next week.. 8 days later!... still no one called us with explanation,., call back saying we need it delivered that day... 3 kids no washer dryer been waiting weeks... we call AGAIN... RUDE lady says "you werent the ONLY ONES who didnt get their delivery, have a good day" AND HUNG UP! UNACCEPTABLE! WE canceled ORDER AND WILL NEVER SHOP HERE AGAIN.

In the new Pasadena, CA store: I am disappointed that Home Depot does not provide adequate electric carts for its customers. I am handicapped and need an electric cart in order to shop at your store. I had to wait for half an hour while a worker had to search the whole building and parking lot several times. It is my understanding that they have only 3 which is totally inadequate for a store that size. If you cannot provide more carts then I will have to take my business elsewhere. Thank you for your attention to this matter.

Asurion has failed their obligations of Home Depot Protection Plan. Bought in Oct 2019. Washer computer board and inverter board failed after 2 years! Because of their inaction, I'm without a washer for a month. I'm backed in to a corner with no other option than to purchase new machine myself. First service provider closed claim because cost of repair plus labor is more than machine is worth. Next 3 refused to take job. Asurion won't give me machine buyout without 3 opinions that machine is lemon. This is not stated in contract. And requires I take time out of my day 3 times to meet their service providers. Time is money. Have now waited 4 weeks since original claim and have clocked at least 10 hours on phone explaining that better to cut losses and replace machine than to continue throwing good money after bad. In terms of my billable hours, I have now spent more than twice the cost of washer while trying to get resolution.

Purchased Anderson storm door 3000 series October 2020. retractable top window. Waiting on third part to replace center mullion it expands in the heat between the main door and storm door leaving glass edge exposed. Not a good design.