Home Depot

On 4/28 my husband and I went into our local Home Depot, in Omak WA. We purchase a Maytag washer and dryer. Our service rep was Coral. She made the experience seem easy. She is a real asset to your company. She advised us that it may take 2-3 weeks for the pair to arrive at our home. We were not thrilled, but we understand the supply chain issues. Three weeks after we had purchased the pair we were in Home Depot shopping for garden supplies. We stopped by the appliance department and spoke to Coral. She said that it did not appear that they had arrived yet, because they weren't in the system. She promised to check on it for us. We have always purchased our major appliances from Home Depot. A few days later my husband, Robert called and was connected to Wanda, the store manager. She advised us that our appliances had been in for a while, but had not been scanned in. He asked her when they could be delivered. She said that she was unsure, but would call the next day to update us. No call! My husband called back a few days later and she said that she would check on it. Still no call back. Mind you, we are in our 70, s and having to drag a month's worth of laundry to the laundramat is very difficult and more than we can handle. We are both physically disabled. I then called myself on 5/24 and was routed to Wanda. I asked her when we could expect to have the washer and dryer delivered. She said that she would schedule it for 6/3. I asked her if that was a firm date, and she snapped back, "you can never tell. The trucks could break down, we may not have any drivers, no telling what could happen". I then told her that If they weren't here by that date that I would just get a refund and go to the local appliance store and purchase them there. She then stated that there would be a 20% restockigf fee and that getting any refund would take time. At this point I am over it.

This is not the 1st time that Wanda had been very unprofessional and attempted to bully us. In 2017 we bought a Dewalt 1,000 generator from HD and also purchased the life time warrentee. It pooped out after a year, so we took it back. Wanda said that there was no way that she was goung to replace a broken generator with a brand new one. My husband told her that he would call corporate, and she finally relented. The next issue was November 2022; we had purchased an electric fire place with matching book cases for $800.00. It worked for about six weeks and then just quit. I called and was routed to her... again. She said that there was no way that Home Depot would replace it. I called corporate and they sent me the shipping labels to return it. I believe, and have told her that I believe that my husband's ehtnicity (Native American) may have something to do with the way that we are treated. She aggresively denied it, but what other reason could there be? I have seen her bully and berate subodinate employees at the store. She seems to be angry most of the time. I would like to have my washer and dryer, but am willing to just get a refund and part ways with Home Depot. I will also send back our Home Depot credit card and buy my appliances and other home needs elsewhere. I'm to old, and life is just to short to deal with angry people.

I look forward to hearing from you, and resolving this matter.

Sincerely, Robert and Kathleen Escobedo

344 East 3rd Street #3

Tonasket WA 98855

[protected]/Kathleen Escobedo

[protected]/Robert Escobedo

Today, 05/26/2023, at 8:30am, my husband and I went to Home Depot, Store #6975, 2508 Skyline Blvd, Cape Coral, FL, 33914, to purchase a Freestanding GE Electric Range.

Rebecca (I believe this is her name and we much later found out she was the manage for the Appliances) met with us in appliances, we picked out a GE Range that was on sale for 40% off MSRP as per the store printed sign. Rebecca tried to enter the 40% discount and was not able to complete this action. She informed us that the person who is scheduled to work at 9am would be able to handle this. She also told us we couldn't take the Range with us, as per the sign, that we would have to have the Range delivered for a fee. When questioned further, due to the signage, she was unable to answer our questions. My husband said, "maybe we should go to Lowe's" to which she replied, "yes, you should go to Lowe's." At this point there was no issues, we left to run errands and returned after 9am.

At this time we met with Stephanie, who tried to be helpful. She informed us we would have to take the "display" model, to which we agreed. My husband I loaded the GE Range onto a flat cart while Stephanie tried to enter the information into the computer with the 40% discount. She was not able to enter the discount so Rebecca came to help. Rebecca then went to the office to get a bar code to scan for the 40% discount. At this time an older guy from appliances stopped by and informed Stephanie that she could not sell the floor display model, the Range would have to come from stock and in a box. The computer showed 2 of this specific model available, but no one could find any boxed Ranges.

Three hours have now passed and we requested to talk with the store manager, Jocelyn, but she was too busy to meet with us. After another 30 minutes, A Manager named Pamela met with us and she advised that the price listed was already a 40% discount off the MSRP. She told us the original Home Depot price of $1099 was not the MSRP. We inquired what the MSRP amount was and she told us that was proprietary information and we could not have that information. She basically told us we would have to take her word for it and make the purchase of $798, that "Corporate" had told her this was the discounted price and that "Corporate" had created the signs, also telling her that the MSRP was proprietary information and we could not have it. Although other store employees could not locate the advertised GE Range they would not allow us to take the floor display.

This appears to us, as well as other associates of Home Depot of deception. We were ready to purchase the GE Range for 40% off of the listed price of $1099, since the Range was called a "duplicate display".

3 1/2 hours later we left without the Range you advertised.

After 30 years of shopping at Home Depot, we are very disappointed with this store, as well as the store management.

Attached is a photo of the Range, the original sales sticker and the store printed 40% off sign.

Today, 05/26/2023 I purchased several items at the local store in Prescott and requested my military discount. The cashier entered my phone number, as usual, but said that it was not authorized. When I got home I called the customer service number (and after being cut off several times) I finally got a hold of a representative. I was then informed that the phone number was only for authorizing on-line purchases and would need a "smart phone" with some sort of ID number to obtain my discount at the store.

I served my country and, when I applied, I was NEVER told that this was necessary! I am 78 years old and the last thing I need is a SMART PHONE to do business. There has to be some other way of authorizing this discount when purchasing items at the local store! Many purchases are "impulse purchases" that you do NOT purchase on line!

I would appreciate being contacted ASAP so I do not have to take my business elsewhere as this Home Depot store is located conveniently to my home. Thank You, in advance, for your attention to this matter

Regards,

James Eberhart

eberhart. [protected]@gmail.com

[protected] (This phone does not accept robo calls so it would have to be a real person who calls)

We bought a garage door and garage door opener and paid for installation back in March. We were notified that the garage door had come in about 3 week ago. They FINALLY showed up to install it today (they were late every time they came here - always some excuse.) The [censored] that installed it stole all of the paperwork that came with the garage door and the opener. We called and asked for it to be returned. He was extremely rude and ended up cussing and hanging up on me. I want EVERYTHING he stole returned.

I ordered 5 items to be delivered on 5/24/23 at 1:30 from the HP in No. Arlington. I chose free delivery (which ended up being $8.95). I was given the day it was to be delivered 5/24 and a window 6:00am-8:00pm. At 5:30, I get an email that the delivery was cancelled. The email said I would be contacted. With no call being received, I called the 800 number to find out what the problem was. I get a person on line after 15 minutes and she looks up the order #. She couldn't help and switched the call to the No. Arlington store. They could'nt explain why the 8:00pm window was closed at 5:30. The agent said I would be scheduled for 3/25. This morining when I checked the tracking, it said the delivery was in progress @ 8:27am. The 'Roadie" was driving a compact SUV which would limit the number of stops he could make. At 11:00, I called again to get info on the delivery and could get no help as to when the delivery might take place. This is not a satisfactory experience and will play a role in further orders with HD.

5/13/23 received a shipment of lumber, many defective.

I called the same day and advised exact number of pieces of Lumber were defective. I was advised someone from the Store would contact me. Nobody ever did.

Had to place 5 calls, and talked to 6 different people, through their Customer Care Support line. I tried calling Store directly but 'on hold' over 30 minutes. There own Customer Service Agent also got put 'on hold' over 30 minutes. Neither of us could talk to anyone.

Customer Service sent an Email to 6 different Store Members and advised I would be contacted within 24-48 hrs. No contact. I called the Store again and actually got ahold of someone. 5/20: Rose arranged for a delivery of new product and pickup of defective. On 5/23/23, 10 days from first delivery, a driver delivered replacement. He stated he was not picking up the old. I called C.Service and Store was suppose to contact me. 5/25/23. No contact. Plus, 6 replacement items are defective.

I tried to call your Corporate number but their A.I. program didn't seem to understand anything I was stating.

I am not complaining but I will hold you accountable. Is the term 'Customer Service' simply words written, or spoken, or does it represent 'action taken'?

My driveway is still blocked by a bundled stack of defective lumber. Yes, I had to haul it all back out from behind my house, restack it, and I strapped it.

Please keep in mind, I Live Chatted with a representative prior to placing this Order and having it delivered. I asked if I would only receive quality lumber that was not bowed or have numerous knots. I advised I was rebuilding my Screen Room that was destroyed by Hurricane IAN. He assured me they only send out quality Lumber. I normally would have come directly to Store and picked out but I am recovering from major abdominal surgery from 2/6/23, and limited to what I can do.

I believe you can understand why I perplexed this issue not only occurred, but it has not been resolved 12 days later. What is the sense of having a Store, or Corporate, phone number, if nobody will answer it? What sense does it make that the Customer has to be the one to constantly call the Store to get a problem resolved that the Store created?

The ball is once again in your hands. I do not want to 'escalate' this issue to the Media, but I will, based upon your response, or lack of it.

Respectfully Submitted.

In June of 2021, Home Depot installed a patio door on my house. During the installation, the installer noticed the screen panel was damaged and while I was there, he called in the defect and another screen was on order. Through most of this ordeal I have been in contact with Tony at the Jacksonville location. It took over a year to get the screen replaced because of covid, at least that is the reason I was given.

However my problem was not resolved after getting the screen because the building permit had long ago expired. I last heard from Tony on 4/4/23 and he said he reapplied for the permit and he would get the inspection taken care of.

I called Tony numerous times at this phone number: [protected]. Most of the time no one answers and I leave a message for Tony to call me back. There was one time when a lady named Sharon answered and said Tony was on vacation and she would leave a note for him to call me when he gets back. Since April 4th I'v called numerous times and Sharon was the only one who answered.

It is now two years since the door was installed and when I call Jacksonville and leave a message, no one calls me back.

My contact info:

John McGinty

5415 Merritt Brown Rd, Panama City, Florida

[protected]@yahoo.com

[protected]

I am writing in regards to the installation of our quartz kitchen counter tops. The kitchen countertops were installed in June 2022 by Valley Countertops. We were thrilled with our quartz countertops that we had purchased through Home Depot, we sat down with a Home Depot representative and she spent a generous amount of time with us explaining the durability, longevity and overall quality of the quartz that Home Depot supplies. My wife and I did our due diligence and shopped around for other quotes, some came in lower, but at the end of the day we both agreed that Home Depot offered the better product and the most transparency while purchasing.

During the purchasing of this product/installation, both the Home Depot rep and installation team from Valley Countertops reiterated the durability of this product, stating that it is durable enough to withstand a cast iron pan being dropped on it without any damage resulting (obviously we did not partake and took their word for it). We have not abused this countertop in anyway, we have cleaned said counter top with strictly soap and water (as recommended by Valley Countertops). Not a single dish has been broken whilst washing in the sink. Unfortunately I am very upset to report that our brand new quartz countertop has 3 significant chips around the sink area (pictures attached). My wife and I are both very upset, everyday we wonder how much worse this will get over the years, and quite frankly, we feel lied to.

I would also like to state that we had our tile backsplash professionally installed once our countertops were put in. We need this problem rectified as this is our forever home and we cannot stand the thought of constant chipping of our countertops. Please respond to me via email.

Thank you,

Eric & Stefanie Folkard

On May 2nd @ 7:47 pm I placed a call to Home Depot looking for a quote on a deck. I spoke with Mohammad who told me it would be better to come in and sit down with him to get a quote. On May 4th @ approximately 3pm I went into our only store and sat down with Mohammad to discuss what I was looking for. After about a half hour he told me that he would email me @ [protected]@hotmail.com with a quote that evening. I never received a quote and yes I checked my junk mail.

On May 8th I called customer service @ 5:30 pm and explained the situation. The lady told me that she was going to escalate this to the manager of Home Depot here in SJ and I should be hearing from them promptly. Again even after calling customer service I still have not heard back from store and I still don't have my quote. Now two weekends have gone by and I could have had my deck started because no one has the decency to respond back.

I can understand that perhaps Mohammad was too busy or forgot but it is in no way acceptable to leave a customer waiting this long! Perhaps it's because I am not a big company; thus not a big job which would bring a big purchase for Home Depot I simply am at a loss as to why I can't get my quote? Perhaps someone else would have simply gone elsewhere but I choose the materials I wanted @ Home Depot.

Sincerely,

Wanda Griffith

I received a $20.00 coupon good off any $100.00 HD credit card purchase. Barcode [protected] 9392 50. On 5/5/23 I spoke to Customer service to clarify a question. I wanted to use a $ 75.00 gift card and charge the balance of almost $ 200.00. I was told that as long as I met the min. $ 100.00 HD credit card purchase, I could definitely combine and use the gift card and the coupon. When I went to the store on 5/6/23, they refused the coupon and stated I had to charge the entire purchase on the HD credit card. Since your customer service associate verified that I could indeed use the coupon and gift card meeting the min HD charge amount, I want to know why the store did not honor the coupon?

Please clarify why the discrepancy in your policy. I feel I met your requirements for the coupon purchase.

I paid to have new countertop and backsplash installed in my kitchen in February. I was told it would be somewhere between the second week of March. I finally got my countertop a week ago after many failed attempts and no call back about the situation. I finally received a phone call from the regional manager Jimmy Lewis. He told me the situation would get handled within the week and I would get compensated. I finally got my countertop, new sink and faucet a week ago but nothing on the backsplash. I've contacted and left messages for Mr. Lewis a no response whatsoever.

The delivery was on May 11, 2023, a washing machine. Three guys measured stuff, stood around and said they couldn't do it. As we're discussing the problems, one guy calls his supervisor and starts talking about how crazy I am in Spanish. I get pissed and they start filming me. It's just gross. I'll never buy from them again. I'm going local business only that wants to actually treat me with respect. If you want to feel inconsequential and crappy, invite Home Depot over.

5/04/2023 even though he had been given permission to change days in current week HE WAS TERMINATED BECAUSE HE HAD ASKED TOO MANY TIMES

You fired an employee Brian Seymour employed in your Valdosta Ga store number 0140 because he sometimes needed to revise his schedule to visit and spend time with his daughter I can't believe Home Depot would seperate families

I purchased a LG Dishwasher from Home Depot was delivered and set up on March 29th 2023 After using it 4 times it pulled error code AE water leakage. I contacted Home Depot on April 20th was promised a replacement to be delivered on April 27th. Between the 20th and the 27th 2 technicians came out said it was electrical and needed to be replaced. There was no replacement on the truck for me on the 27th. I have made a total of 8 calls to Home Depot who connects me with LG and hold 2 hours at a time. This is May 4th and I still do not have a working dishwasher. Am told LG has to order the replacement.

My card went to collections before I was even made aware it was doing so. When I tried to call and get my address changed so they could send me a bill and take care of the issue, I could not do so over the phone. I spoke with 6 different people to try to pay my card. No wonder they send it to collections. Its easier for them to do so than to accept payment. What a joke. I get a bad credit rating because they have a bad system in place.

In August of 2022 I contracted Home Depot to replace some 17 windows in my home. The original estimated date of installation was before Thanksgiving, however, due to manufacturing delay the windows, the installation was postponed to December 20th but that also was rescheduled to for Mid-January. It took the installer team 2 day to start work but when they started, they installed 14 windows within 2 days. One of the windows which was a 4' by 10' was not installed because they needed to do extra work on fitting the window and they left the window in my living room and left. Two other windows for one of the rooms were wrong size, therefore, they had to reorder those windows. We were left with a huge window sitting in our living room. Finally, after numerous complaints, they eventually agreed to come back early March, and install the big window and free up the space in our living room. Following that we patiently waited for the job to be completed. I never understood why the wrong windows were ordered in the first place, that definitely was Home Depot's fault. Finally, they scheduled installation for April 26th between 1 and 4 PM. The installer never showed up., around 5 PM I got a call from the installers, and they said they would come first thing in the morning on 27th. Around 10:30 AM they showed up and inspected the job site and said they did not have all the necessary equipment, they left the windows in our living room and left to come back next the day. They did not show up on 27th or 28th and when I called Home Depot installation after several try finally, I was told that the installers won't come back until May 3rd. Since January we have not been able to remove the stickers from the windows until after inspection, and as a result we have not been able to put up any window coverings. This was not what I expected from Home Depot, I would never recommend them for any big installation jobs. They are disorganized and seem not to care about their customers.