Having problems with Home Depot?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Home Depot Customer Service Contacts

1800 628 0525 (Canada)
1800 759 2070 (Pro Xtra Customer Service, Canada)
1800 747 3787 (Credit Card Accounts, Canada)
1800 004 6633 (Mexico)
+1 800 466 3337 (USA, Sales)
+1 800 430 3376 (USA, Customer Service)
+1 877 946 9843 (USA, Major Appliances)
+1 866 875 5488 (USA, Consumer Account)
2455 Paces Ferry Rd SE, #B #3
Atlanta, New Jersey
United States - 30339-1834

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Home Depot Customer Service. Initial Home Depot complaints should be directed to their team directly. You can find contact details for Home Depot above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.

Home Depot Complaints & Reviews

Jan 02, 2020

Home Depot — window installation

Like others on this forum, made the mistake of ordering windows from HD. They installed the wrong window...

Jan 02, 2020

Home Depot — marble counter installation

I had ordered a marble top for my bathroom counter they told me they would come out December 31 between one...

Dec 30, 2019

Home Depot — refrigerator delivery or lack thereof

I have experienced total dissatisfaction with home deport regarding the delivery of a refrigerator that I...

Dec 28, 2019

Home Depot — tuff shed

Shed initially ordered August 28, 2019; Factory notification of construction 2 weeks later; Delivery/install...

Home Depotsamsung refrigerator

Do not buy this product. Home Depot does not service their own appliances. Buy from someone who does. Samsung does not service their own products. Read the reviews and talk to service people before you buy any appliance. Home Depot should not even sell samsung. They are junk, I have bought 2 in 1 1/2 yrs and this 10 day old one quit working paid 2700 computer screen on front. I know should not have bought it. Seriously though read the reviews and talk to appliance repair people and buy from some who does their own service. A hard expensive lesson learned 😭

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Cr
      Crystal Daye Hedspeth Dec 27, 2020
      This comment was posted by
      a verified customer
      Verified customer

      I will say today AGAIN, a complaint on 12/27/20 we came home to water all over the floor and the ice maker is not making ice this within 35 days of having this refrigerator. The guy who helped us said he would send person out to chat about our problem with this set of kitchen equipment. We are not happy customers. but no one came. Within 2 days of delivery for a near $3, 000 spend, I bought a deal of Samsung set for my kitchen from Home Depot. It was pretty to match my granite, yet the first day, I put on and moved my magnet pieces around on the refrigerator to look pretty in position, and these scratched the paint off, not to see before it's too late. This easier than scratching your car. A paper-towel with your nails can damage this. A pan can scrap this, child tricycle or toy could scratch this, as it is so delicate you can damage it before you realize that you are doing damage and then you can't fix it. Within two days, I wanted the whole set gone from my kitchen. Yet it was Thanksgiving and could not reach anyone to help me. Then called and told Home Depot on Friday, who said that I had two days by Home depot to have it removed, not 30 days. IT was one day late on that, to call Samsung I was told as it was their problem. Home Depot said it was Samsung's problem, but they said to talk to Home Depot. That ad that says they will have it removed if unhappy is a lie. it is in my home and my problem now and I am angry every day I look at and use this. There are other things I am not happy with, but I am focused on the why I am unhappy enough to want my money back on the whole set. Pretty is NOT durable. The front pretty look is scratched too easy for a family with children to pay 3 Thousand dollars for such. I have not had money my whole marriage, whereby to buy an expensive refrigerator. We brought home old refrigerators from someone else’s house, or from the street to fix and make it work for us. First time we had money, to buy a beautiful set. I have never had money to buy get this! I am so upset. I want it out of my house, or I will continue to tell everyone about this routinely if you do not respond. I want my money back from Home Depot or from Samsung 11/24/20 delivered, HO534-262893. Samsung worst products ever on the biggest buy ever for me and others obviously since I looked up the reviews now. I paid cash and had to wait 2 months to get delivery, and with in 2 days I wanted to return the whole set of refrigerator dishwasher, microwave. And gas stove, $3800 was to be a deal, but it reminds me of the YUGO without it car I bought years ago, JUNK that looked good at first. Well this was as fast as you take the plastic wrap off and put your magnets on it to arrange to see them take the paint of the finish just by moving them around. It’s called pretty dumb to buy such if you like to buy magnets to put on your refrigerator, which I do. I made a scratch deep enough not to be able to fix it with one move, on the first day I had the frig installed. I can only imagine what my grandkids will do to the refrigerator in a very short time. The refrigerator door does not stay closed, so my milk is going bad in a short time, there is no light behind numbers on the microwave, and I have to turn on lights at night to use it, and even then it is so light it is hard to read. The whole set is made of the same finish that will be destroyed in less than a week in most houses that have children. I did not have a kid do this, but I did it not thinking such would happen. So even the gas stove I do not want to keep. The dishwasher is made out of the same delicate material. I will never want to buy a set ever again. So I want the whole set removed, after paying for the install that I am still going to be out. My whole marriage I have been so poor with 4 kids, I have been stuck buying other peoples throw always, and those lasted us for years, so you know what I think of this. I am a good customer of Home Depot, but this Samsung set is crap, I will not keep in my house un less forced. I called to have this removed in 2 days of the install…. Couldn’t report it until Thanksgiving was over, worried my food would spoil. I see the happiness policy on Home Depot, so I am counting on this to be working, as I want this returned to get my money back. NO response as it appears still to be our problem.

      0 Votes

    We are here to help

    • 16 years' experience in successful complaint resolution
    • Each complaint is handled individually by highly qualified experts
    • Honest and unbiased reviews
    • Last but not least, all our services are absolutely free

    Home Depotelliott 47 in media electric fireplace tv stand

    I purchased this product from you guys. I come to find out there are no screws in he box to assemble this product. Im very disappointed now I have a scattered piece of this product in my living room. I also have guests over for the holidays I asked for the screws to be expedited and im being told 7 days to get them. Im never purchasing another product from you guys.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Dec 18, 2019

      Home Depot — interior door wrong order and trifold door damaged, charged more... puzzled

      At the beginning I ordered interior doors with Andrea and Bernadette Pair in person, in Westminster, Colorado...

      Dec 17, 2019

      Home Depot — credit card 24 month deferred credit promotion

      Two years ago on November 26, 2017 I went to Home Depot here in Houston, the Willowbrook store looking to...

      Home Depotshipping conditions

      I have ordered multiple items from Home Depot for delivery. When these products arrive the boxes are often in bad shape and are filthy. Bringing these into my house tracks in dirt, dust, and grease, just from the outside of the packaging. When purchasing a charcoal grill, the packaging was ripped and torn, and parts of the grill were bend and deformed, which had to be fixed in order to assemble the grill. I also recently received a fire pit which had a torn box. Hardware had fallen out of the box and was on the ground nearby. The product was also scratched and damaged from what looked like a fall. It is very frustrating to receive products in this condition and I hope Home Depot will improve.

      shipping conditions
      shipping conditions
      shipping conditions
      shipping conditions

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Home Depotdryer delivery

        My wife and I purchased a dryer in Rock Hill, S.C. to be delivered 3 December and was not delivered. After not being able to reach the delivery company, a second delivery date was scheduled by Home Depot for 13 December. Once again, there was no delivery. We visited Home Depot Saturday and spoke to "Rob" who is a store manager. He said he would pass it off to another manager. He wasn't helpful at all and didn't seem to care. He said there had been several complaints about deliveries, but the company was closed during the weekend. We still have not spoken to anyone from Home Depot.
        My wife took time off twice for this delivery. We have been spending time and money using a laundry map during this holiday season while we have family visiting in addition to our two kids. If we don't get a reasonable compensation, we will cancel our order and take our business elsewhere. Thank you for your time.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Dec 11, 2019

          Home Depot — flooring installation

          Have life through vinyl laminate flooring installed. There were a couple of defective tiles. Installer came...

          Dec 09, 2019

          Home Depot — tool rental department

          I went this store to rent a plumbing power rod, the employee name Haijdake, I may spell his name wrong. First...

          Home Depotsaturday delivery

          I went to your Fayetteville arkansas location to order some lumber to be delivered on dec. 5th and was told by an associate that, that location didnt offer Saturday deliveries. I know that all other stores deliver on saturday and wondered, 1 why doesnt the Fayetteville store & 2 does corporate know. I ultimately had to have my lumber delivered from Lowe's. I just thought you'd like to know

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            • Updated by Guess479 · Dec 07, 2019

              Correction the delivery was supposed to be on saturday dec. 7th

            Dec 06, 2019

            Home Depot — service

            I went to Home Depot recently and made a purchase. I gave them my veterans card and was told that Home Depot...

            Dec 05, 2019

            Home Depot — home depot 30 year roof warranty

            Roof installed in 2010. I have an active roof leak and the sheathing that Home Depot insisted that I pay to...

            Home Depottool rental dept.

            I work at a Home Depot tool rental dept . They are using solvents that's not approved to clean drain snakes and other tools that have to be cleaned when returned . When I asked the manager said the other "safe" chemicals were too expensive and don't work as good . So we are spaying this hazardous stuff from a spray bottle and it's bad . You choke if your too close . Then the tools get washed in a pit and they "clean" the pit at night every few weeks, dumping this stuff out back on the ground . Also they store gas in a gas cabinet that is not working because I get a headache from the fumes .

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              Dec 02, 2019

              Home Depot — garden

              Asked for assistance to purchase railroad ties. Employee named Mike came to assist me and instructed me I...

              Nov 29, 2019

              Home Depot — lg microwave

              Very upset on my Black Friday visit to this home depot store. My husband and i purchased a LG Microwave. The...

              Nov 29, 2019

              Home Depot — milwaukee

              This home depot store in Windermere Edmonton is displaying 2 different flyers for black friday. One i...

              Edmonton
              Nov 26, 2019

              Home Depot — shower wall replacement

              On 8/7/2019 at the above location the following occured. I purchased the service to get my shower wall and...

              IN THE NEWS

              Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
              If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
              One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
              A consumer site aimed at exposing unethical companies and business practices.
              ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
              You'll definitely get some directions on how customer service can best solve your problem.
              Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.