Home Depot

I'm writing to let you know about my experience with Home Depot, and it's not a good one. I ordered a Rheem water heater from them on May 14, 2021, with a 12-year part warranty. I also purchased a 10-year labor warranty and asked Home Depot's installer to install the new heater for me. I thought it would be a simple process, but I was wrong.

On May 19, 2021, the installer brought in the heater and installed it for me. However, when the installation was almost complete, the installer found that the heater had a defective part and couldn't operate. The installer ordered a replacement part, and I was told it would be replaced in 2 days at most. But six days later, there was still no replacement. I called and emailed Home Depot and the installer multiple times, but got no response. I was put on hold for half an hour before connecting with a human, and sometimes my line was even dropped while waiting. I was asked to leave feedback at the end of the call, which was a joke. Despite multiple contacts, the replacement part was nowhere in sight, and I had no hot water for almost a week.

While the heater was dead, my credit card was charged the full price on the date of installation. The warranty including the extended warranty also commenced on the day of installation, even though technically the installation was incomplete and the heater was not operational.

On the 6th day of waiting, I called the installer again and yelled at them on the phone. I escalated the issue to Better Business Bureau as I felt cheated in this purchase. Finally, on the 6th day after the first installation, the installer came and swapped out the faulty part. The multiple visits of the installer was by itself unacceptable in this pandemic time. However, I had no choice but to let them in, or my new water heater wouldn't be fixed. The installer only knew how to blame the manufacturer. Home Depot only knew how to pass the bug to their contractor. In the end, I, as their customer, was hanging out to dry.

Soon after the repair, I escalated to Home Depot for proper resolution on this matter. Initially, Home Depot offered me a $150 gift card. It was an insult for what I went through. Later, they increased the offer to $250 and asked if it was fair. No, it was neither fair nor reasonable. It's a shame for the poor customer services and defective product they provided. Finally, they increased the offer to $450, and suggested me to either take it or leave it. More importantly, for a multi-national retailer in the business, the way Home Depot behaved is no better than a mom-and-pop corner store.

When I ordered the water heater and the installation service from Home Depot, I was told that if I rescheduled the installation for whatever reasons, I would be charged $125 + HST every time. However, when they failed to meet their end of the bargain, all they offered me as a concession is $75 a day. Also, none of my warranties (be that the factory or the extended) was adjusted to start on the date when the work was substantially completed, contrary to the industry standard. This is terrible for a company that prides itself as a reputable retailer in the renovation business.

I feel the need to share my ordeal with Home Depot, so that no one would face the same experience as mine. In closing, shoppers beware when shopping for water heaters at Home Depot!

On Sunday June 11th I hade went online to order 2 sheets of plywood that I needed for underlay for my bed. This was The Manahawkin store that I had always used and never had any issues with. I had ordered 2 sheets of plywood at the cost of $29.27 each, Price $58.54, Plus 79.00 to have it delivered to my address at 219 Yorktown Dr. in Little Egg Harbor TWP N.J.. Plus tax of $9.11. I paid with my credit card and got a delivery date for Monday the 12th 8:00 am to 8:00 pm. for yard delivery. I had kept looking out front until 8:30 and no delivery. So I figured something went wrong. I checked my cell phone and had a message from the delivery man stating he ran late so the delivery may come tomorrow or later in the week. The next day Tuesday June 13th I had called the Manahawkin office and Explained that I had not received my delivery but on the tracking online said it was delivered at 8:22 and when I checked the status it said it was delivered 7:02 pm. He said he would talk to his boss and get back to me. My fiance and I had doctors appointments and got back home to call and find out why nothing had come or a phone call, My fiance called and found out that the delivery was coming from Forked River not Manahawkin and was told that I had picked the wood up there. He was told that wasn't possible and that I have a car and no way of transporting two sheets of plywood. He told her he checked with his girls and said that they said I did. I got on with him and told him if that was the case why would I have paid the $79.00 for the delivery if I was to pick it up. He said well I will refund you the 79 but I wasn't getting the money for the wood till he checked his cameras. First of all who gave someone the wood without getting ID. and why do I get charged? I and out 62.58 and this jerk paul should be fired as well as the ladies who lied and said I picked up my own wood. I have never been to that store in my life and if they can give an accurate description of me I'll be a monkey's uncle. So I still didn't get what I wanted, accused of being a thief and a crook like you people are. Thanks for nothing

A couple months ago I shopped online to get pricing on some sheets of plywood. HD and Lowes had the same price online for what I needed but I prefer HD so I went to the Greece NY store. When I got to the rack there was not a price on the size I had selected as was the case with many other sizes. Because there was a long line I cashed out and didn't scrutinize the bill, in fact I had other items as well so what I just got the total and paid. I checked my receipt in my truck and it seemed a bit higher than expected so I decided to check it with the online price when I got home. There I discovered they charged me exactly what another larger size sheet was selling for. I called the store and got a woman that told me online pricing is different that that of the store pricing. After listening to her nonsense I asked for a manager that told me the same thing, in fact she told me that if I had ordered online then went to the store to pick up the order it would be the lower price. That is ridiculous that HD pays an employee to gather up my online order has it waiting and I get it at a lower cost. Maybe HD would be better served to have that employee out replacing all the missing price tags? So the product is cheaper and you add a labor cost to the item? Anyhow after listening to that bilge I called HD customer service and the woman there said that due to the issue she was sending me a $50 gift card to make up for the problem. That was maybe 2 monts ago and I never received anything. Now it looks as if she was just saying that to get me off the phone. Pretty disrespectful to customers.

5/24, 5/30, 6/07, 6/13 All four deliveries all damages good. The items were return unacceptable. The store SKU #[protected], Internet #[protected], price total $2498.00. Samsung 35.8 in 29. cu. ft.Standard Depth Retro French Door Refrigerator in Stainless Steel with LED light Type. The delivery company documented all the damages, so their should be a full report of all damages items. I can't seem to send my picture because it won't be thru properly. But I have send them thru the [protected]@complaintboard.com. Please have someone reach out to [protected]@yahoo.com, or reach me on 443.852.9653 as soon as possible. I can't wait 7-10 for a refund because I am a diabetic and my meds needs to be Refrigerated. I also have 2 small children.

Today my father went to the store to pay a balance on his home depot card and buy a few plastic storage containers. At checkout my father asked for his veterans discount. He showed the appropriate ID and he was told no. He had to apply for the discount online. I asked if a supervisor could approve it and again they said no. There wasn't notification

Every time I get a message, your package will be delivered on a certain day. When the day comes I get a message "delivery attempted." Will attempt deliver on the next business day, today is Saturday. Non - productive time waiting for the person, and my package is riding around town. They deliver here all the time I'm thinking they are to dumb to use the call box. There are only to delivery services in this town, we need at least two more, so that we would have more choices. Signed, Frustrated

My dad bought the Husky garage cabinets from Home Depot online. They sent him dented cabinets. He asked for new ones. They charged him a second time and took 3 weeks to pick up the old cabinets. Then they accused my dad of not returning the cabinets and refused to give him his money back for the second set that they should never have charged him for in the first place. Luckily he took pictures of the truck and license plate to prove that they picked up the cabinets. Then, they refused to give him a full refund. He's now out an additional $624 because "we won't give you any more off". This has been a month of never ending stress and hassle for my dad. Home Depot has ruined the cabinets that my dad had wanted for years. SHAME ON HOME DEPOT.

On 6/3/23 we rented a dump trailer, which a deposit needed to be placed on a credit card. My fiancé didn’t have his card and I said to the clerk, I will put on my debit card but when we return the trailer, I am using a different card. The clerk said not a problem. We arrive the next day to return the rental. A different clerk was there when I returned the rental, I said to him I will be using a different card to pay for the rental, I showed him and was waiting to hand it to him. He ran the card I said to not use. He could not void, nor could his supervisor. I expressed my dissatisfaction with how they handled the situation. I said I would dispute with my bank because I wasn’t able to keep waiting for them to call their it dept. As of today 3 days later, they charged me the deposit, instead of the rental, therefore I have overpaid for the rental and the error the clerk created. I am dealing with my bank fees since I didn’t have funds on the card I said to not use, and Home Depot has overcharged me for the rental. I will not be coming back to Home Depot, we also needed materials for our patio, which we decided to purchase from Lowe’s.

I bought a bocsh dishwasher november of 2019. I also bought the assurion home depot protection plan five years. It has been an awful experience. May 19 I filed a Claim with the asurion. It started off with them delaying it for days saying that it had to be reviewed, Even though I had all of the contract Numbers, dates, receipts, Ect. Then they scheduled me 4 more days out on a Monday for a technician. Who called on that Monday to tell me that there's no point in him having to come there twice? Why don't you just tell me what's wrong with your dishwasher. Considering i'm not a dishwasher technician I did the best I could. Few days later 1 Of his technicians shows up, He seemed nice but spoke absolutely no english at all, Under normal circumstances that wouldn't bother me at all but he had questions and could not ask them to me or understand my answers he had to call. His boss on the phone and we had to do this whole relate thing back and forth, So as you can imagine there was some confusion right off the Bat. Also he had the wrong part, Which had he come on monday like he was supposed to he would have known which part. Tells me he will get back to me in 48 hours, Then goes mIa for about a week. I continuously called the protection plan hotline every time I was transferred to a supervisor who had no clue to what was happening. They would give me the run around lied to me about what they were doing. Whatever it took to get me off the phone. Then tell me it will be 3 to 5 days before I hear anything. It had to be sent to escalating. After going through this for a week. Twice being told that totally agree this is not right and the where going to put in for buy back because of the time and issues. Meanwhile tech wasn't responding to me or them. Finally I called home depot 3 different times with 3 different mangers who all told me there is nothing they can do. One sorta said he would send email and get back to me, I don't know about email but no callback. The whole time I'm being told from asurion that they are not aloud to transfer me to manager but they could put in notes for them to call me within 48 hrs. 2nd time manager finally called. 1st he told me that I was the reason the process was delayed because I requested a manager call me, then told me that they had been looking for part and could not find anywhere. But they where going to continue to look((keeping in mind we are over 2 weeks at this point) but he would talk to his supervisor and get back to me within 3 days. That same night the missing technician calls he has the part and wants to come tomorrow. So I ask how when no one had it. He says "oh they found on ebay" so I ask if it was original part . He says no I don't know if it's refurbished or used bUT either way it's what he got. So I again call protection plan. Noone there had any answers either, so I call home depot. This time manager not even willing to take 2 minutes just says they are not us and I can't help you. Next I call bosch who says not only do they have the part they would sell it to me at reduced price, and they hated to hear what happening. It also find half a dozen new one other places including home depot. (Keep in mind Noone at protection plan can find one in over a week and home depot can't help me. So I refuse part because Noone seems to know if used or refurbish or anything, tech tells me that if company doesnt pay him for extra miles because of this he will refuse to come back.home depot and asurion had no prob taking my money, the only problem that arose was when it was there turn to fulfill obligation.totally disappointed in both companies. I saved for months for this dishwasher and worked tons of extra hrs. Because it was important to me, and pd the extra money for protection plan because I knew couldn't afford to splurge like that again. Now we are 2 and 1/2 weeks. Still broken dishwasher, with no solution in sight.. this is totally unacceptable and truthfully pretty crooked. SO BUYERS BEWARE OF BOTH COMPANIES

On June 5th, I applied for and received a Home Depot credit approval for their credit card which I will receive in the mail in about 4 weeks. In the mean time I was issued a temporary charge pass which I tried to use to purchase the following item:

36" x 80" in. 3000 Series Sandstone right-hand outswing Aluminum Retractable Anytime Storm Door w Traditional Antique Brass Door Hardware.

The advertised price on the Homedepot.com website was $528.56. However, below that price it states the following:

"Pay $294.00 after $50 OFF your total qualifying purchase upon opening a new card (which I did the morning of June 5th).

When I discussed this with the Home Depot on-line sales representative, she stated that I was misinterpreting the above statement and I will have to pay the full $528.56 to order this particular screen door with the options I selected. I informed her that that is not what the ad says and i would complain.

We ordered a Maytag washer to be delivered on June 3rd, 2023. Once we unpacked it we noticed a chip in the glass lid. We called immediately and were given a number to contact Monday morning. We were hoping to either have the lid replaced or the washer replaced. When we called Monday morning we were told that our only option is to return it ourselves, get a credit and re-order. In the meantime we are without a washer as our old one was taken away. If it was a dent we wouldn't be as worried but with a glass lid subject to the intense vibration of a washer, we are expecting it will crack further. And even if it doesn't, why isn't the store taking responsibility.

We were not offered any reasonable solution, instead they make it our problem to spend time, fuel and effort to return their item that they damaged.

Why would we go to that trouble just to re-order with them.

Take responsibility for your damage and don't make it the customer's problem.

I have spent thousands over the years, At the store located Epps Bridge rd. Athens, Ga.. $7700 last year about $6000k so far this year. Presently paying for $4500 in appliances to your credit card services. Today what a hassle.

Went on Saturday to buy an exterior door sale on the item. Did all the measurements he couldn't order the door because of computer problems.

You are undergoing lots of issues with your system. Came back, today Monday June 5th, as requested by the salesperson, today the door costs $500 more lost $250 from the sale and the vender raised the price $250. Sorry! Can't do anything, I have a printed paper on the door dated June 3rd.

So, then I had a $100, certificate from opening a credit card account from purchasing the appliances. They could not apply the 100 dollars discount at that time due to computer problems, So, they printed the certificate to use later, I am trying to use the certificate they won't accept it. It was to be used at the time of purchase of the appliances, back in January. I explained the problem it was not used that's why they printed me a certificate!

Also, I am a veteran of 22 yrs. and now we have to sign up for an APP that doesn't work more hassles.

The bottom line you have lost a good customer, I will pay off the Credit card and will NO LONGER shop at any HOME DEPOT store. I will express this to my friends and will shop at Lowes in the future. Getting tired of hearing sorry from Home Depot.

Now I will wait to see if I get a reply from Home Depot or not. reply to below.

signed Bradley C. Baldwin

195 Gibbons Way

Athens, Ga 30605

[protected]@hotmail.com

Your system for this is AWFUL Although I have your app, when I try to use it in the store, It doesn't work. It never gets past the log in. Sometimes the clerk will accept my military ID card, but some won't, like today. The clerk was no help at all, and just said she couldn't do anything.
This is real BS. You brag that you treat Vets well, but you don't. I just wish that there was a Lowes closer by.
Jim Lomonaco,
[protected]
[protected]@aol.com

I recently ordered a walk in tub and got an email that after a 3 week wait it arrived at store damaged the case number is 327585562the order #WB45638867 the email I received said I should go to store #2683 and inspect it and either ship it back or get a discount on the item. So I called my plumber who was scheduled to install this coming Saturday to go with me to inspect it after all of this I was offered a measly 100 bucks off it wasn't even worth our time and is not exceptable now I am without a bathroom for 3 more weeks it will cost your company more to ship it back I would have been happy with 300 to 500 dollars off. I will never order another thing from home depot again and will tell everyone about my experience.